We really needed to group our Zoho Desk tickets to categories to analyze them in Zoho Analytics. This custom functions does it for you. Thanks to Zoho employee John and his co...
Hello, As a Zoho Desk user, Some of my customers have requested to have their profiles closed or deactivated. Even tho deactivating a user profile is possible, within my com...
Hi team, i need to know how to pass a array(multiple) values through in search condition of search records url, please help, thanks and regards, AJayan.c
We have been trying to setup Zoho Desk for about a month. That being said this has been the worst possible SaaS software to setup. The locations for buttons and settings are...
Hello, I'm usin the 15 day trial. I'm interested to see what are the options to customize the chat but I can't enable it. If I press Enable chat, it tells me that enabling has...
So I went to answer a ticket via the app last night and found out that even though I have everything configured so that messages are sent as from support@mysite.com, the app r...
Is it possible to integrate our active directory for authentication when logging into the Customer Portal? If not, would it be possible to automatically set the password for a...
Hi all, we have a separate channel of support for mobile users where mobile app APIs are integrated for communication. How can we integrate client mobile app with zoho suppor...
Hello Zoho Team, Phone support should be included on all of your plans. This way all users can get immediate assistance if its needed instead of waiting for 24 hours for email...