Zoho Desk Ticket Tags - Allowed Values
Hello, I tried pushing tags to a ticket through the API endpoint "Associate Tag". When I push the value "test" , it works, but when I push the value "Interesting" I get the following error message: { "response": { "statusCode": 422, "body": { "errorCode":Pulling a record in a custom contact field to a custom ticket field
Hello Everyone, I am trying to know on how do I pull information(in a custom field) from a contact so it automatically updates when I fill in a ticket using the contact name? Example: When I lookup an account: It auto populates the other fields such asParentwindow reference error
Hello, As we cannot directly upload our extension to the Zoho desk. Firstly, we have to make a node app and upload the zip file. So, I load my third-party application in an iframe within the widget.html file. Now I want the contacts from the Zoho DeskHow to get static reports via Desk API
Hello, we are hoping to use the Desk API to automatically export the default static reports in Zoho Desk, or reconstruct them via other API calls. What's the best way to do this? For example, if I want to recreate the Response Time static report via theSome UTF-8 symbols are incorrectly stored
This is a shared problem between creating tickets over the Desk API as well as using the built in editor to edit tickets. Say you have a ticket and want to edit its contents to: Original content as desired Then only ⏩ will render correctly after you save the input. The other emojis will be replaced by question marks: Emoji are replaced with question marks Same thing happens when I try to create a ticket over the Desk API using the same string as above and transmitting data as JSON / UTF-8 (Content-Type:Zoho Desk API - Influence which layout is used
Hello, how can the ticket layout be changed using the API? I would like to choose the layout directly when creating the ticket. If this is not possible, my question would be how can I change it afterwards? Best regards, SvenHow do I add new line and format text in zoho desk ticket?
I am generating a ticket via API and looking to update "description" field of ticket whenever I need. Is there a document where I can find supported formatting for description field on a ticket. I need to find: Adding a new line and adding bold text,Deluge custom script - set reminder for task
Hello, I would like to create a Task and set a reminder, unfortunately the doc does not help me. It only says that the optional field "reminder" is of type "JSONArray", I couldn't find further explanations regarding the syntax, the structure, the requiredzohodesk api create a ticket
Hello, How can i create a ticket via api without a contactId? but by using email?PRTG monitoring to open tickets with Zoho Desk
Has anyone built an API that allows PRTG to open a ticket in Zoho when a sensor is down for a set amount of time? ThanksChanging the replyTo of a created thread from a create ticket request
Hi, Good day, I just wanted to ask if it's possible to change the `from` of a thread that was created when a ticket was submitted. The ticket contains a third party form from formstack and the `from` of the created ticket is defaulted to the formstack'sHow can I find the "helpCenterId" ( or where is it ? )
Hello, We want to create an api request based on documentation found on : https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Invitecontacttohelpcenter How can I find the "helpCenterId" ? Where is it located in Zoho Desk ? Thank YouHow to use Channel integration
I posted the question befire but I think this is different issue so I post this as a new question I'm following this guide https://www.zoho.com/desk/extensions/guide/ I want in use Channel integration feature with my API to create tickets. Is it correctModifiedTime missing from Zoho Desk Rest API ticket response
I am attempting to create an integration to Zoho Desk via the API to make ticket information available in our system. I am using the Zoho Desk Rest API documented here: https://desk.zoho.com/DeskAPIDocument#Introduction. In the section describing theFetch ticket time entries
Hello, I want to know how it is possible to fetch/search all time entries like with the tickets search API. -> https://desk.zoho.com/DeskAPIDocument#Search#Search_TicketsSearchAPI Inside the time entries we have some custom fields (bool) and need to getBulk action / mass update desk ticket time entries
Hello, we need to update a high number (~ 2000) of time entries on a specific date (on the first day of every month). To be more presice: Time entries contain a custom field (bool) and all time entries which have the value "true" need to be changed. HowDownload updated tickets with api
Hello, I am trying to obtain data of the tickets (including custom fields) and mantain updated the info in a external database (in other cloud). But with api I can't find a way to download the tickets that are updated or created from a specific date time.Error in creating the ticket.
import requests import json auth_token = "#####" org_id = "####" OAuth="Desk.tickets.CREATE" ticket_data = { "subject": "Testing", "contactId": "2575624000007985016", "departmentId": "741236985" } headers = { "Authorization": auth_token,Use Deluge to assign a task by id in Desk, using create or update
Has anyone successfully used Deluge to assign a task by user id in Desk, using create or update? Looking at this, https://www.zoho.com/deluge/help/desk/create-record.html, it seems like I --might-- be able to map assigneeId. But, I get this error: {"errorCode":"UNPROCESSABLE_ENTITY","message":"AnHow to upload file to desk and attach it to a ticket
I want to bring tickets from a local private system to Zoho as part of a data migration. In doing so, I need to transfer attachments (database BLOB) to Zoho. These files should be transferred to the attachment of tickets. How can I accomplish this?OAuth token error
Hi, Im getting errors trying to generate OAuth token : curl -X POST -H 'Content-Type: application/x-www-form-urlencoded' -H 'Accept: application/json' -d 'grant_type=client_credentials&scope=Desk.tickets.CREATE&client_id=1000.xxx&client_secret=xxx' 'https://accounts.zoho.eu/oauth/v2/token'Zoho Desk adding whitespace when updating agent email signature via API
Hi Zoho Desk team, I'm having a problem updating an agent email signature using the API (see endpoint). Zoho Desk is adding extra space in the header of the email signature. Note that the original HTML signature does not have these whitespaces. I'm usingTotal 37 Tickets on Zoho Desk but getting only 16 while fetching from API
On the Zoho Desk App (https://desk.zoho.in/support), in total there are 37 Tickets for a particular user. But when we try to fetch those tickets via API, we receive only a few results in response. Please find the details of the API used to fetch ticketsMetric Related doubts in Get ticket metrics API
Get ticket metrics API provides metrics such as firstResponseTime and totalResponseTime What is the difference between them? API Referred: https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_GetticketmetricsDeprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presentedCreate ticket in a past via API
Hello support team, I want to create tickets via your REST API for Zoho Desk. Is there a possibility to create ticket with a time in the past? JSON what I want to send, for example (year 2012): { "contactId": "1999xxxxxxxxxxx3011", "departmentId":Command to open ticket counts?
Hi! I'm new to this but I'm wondering of there's a way to get just the count of tickets by certain status (in my case, I just want the count of open tickets... The command I'm currently using is: curl -X GET https://desk.zoho.com/api/v1/ticketsCountByFieldValues?field=statusPaging through API results. a major gap in your documentation.
There is no way for me. to get all of my data through a single API call. Typically REST APis have mechanisms for paging through API results. But the documentation for the API I am using: https://desk.zoho.com/DeskAPIDocument#Introduction Has no mentionAutomate Send Ticket Attachments
Good day Zoho Team! Is there a way to send ticket attachments automatically every time agent attach a file to a Ticket? Looking forward for your response. Thank you. Best regards, LizzSearch Contacts API not working properly; Returning 204 status.
Search Contacts API returning 204 response when trying to fetch the contacts based on phone number. It is working abnormally. Sometimes when i try to hit the api it return the contact but soetime it returns the empty repsonse with 204 status. Bellow isDuplicate Ticket when send email.
Good Day, When reply made in new email and send to zoho desk with subject "[## ticketnumber ##] subject" it returns a new ticket in zoho desk, but when agent reply to the ticket even if it is a new email or reply with this subject format "[## ticketnumber ##] subject" it will be a new thread to a ticket which is what I want. I hope it will solve. Thanks.How to send reply in Tickets as Contact?
Hi, I've successfully created a Tickets by POST https://desk.zoho.com/api/v1/tickets and included contactId and set the channel to EMAIL in the payload. Then I get a ticketsId from successful response. When I tried to send reply to the created Tickets as contact (customer@email.com) by POST https://desk.zoho.com/api/v1/tickets/{ticketsId}/sendReply and included all these fields : { "channel" : "EMAIL", "to" : "support@my.zohodesk.com", "fromEmailAddress" : "customer@email.com", "contentType"Getting Ticket Details by Status and Date
Hello, I'm trying to pull in all Active tickets that were created after a specific date. The URL I'm using is the following: https://desk.zoho.com/api/json/requests/getrecords?authtoken=MyToken&portal=MyPortal&department=MyDepartment&created%20time=05-Feb-2017&Status=Open&selectfields=allDesk /Deluge checking Macro's
How Can we check macro's used on a ticket with deluge in zoho deskUse the searchBy parameter to find user by email address
I'm trying to find a user is Zoho Desk via the Api. In the documentation I see that there is the possibility to add a searchBy parameter in the request. But I can't find how the search values should be formatted. I've tried multiple things and get eitherZoho Desk Portal SDK for IOS
Hi, When will this be released, compiled with 5.1.2? Im getting error message when attempting a build in XCode 11.2 Module compiled with Swift 5.0.1 cannot be imported by the Swift 5.1.2 compiler: / ZohoDeskPortalSDK/native/ZohoDeskPortalSDK.framework/Modules/ZohoDeskPortalSDK.swiftmodule/arm64.swiftmoduleIssue with a blueprint transition using API request
Hello I have created a function in the Zoho Flow app, which should perform a blueprint transition. par = Map(); par.put("toNotifyContactForResolution",false); par.put("content","Solved"); param = Map(); param.put("RESOLUTION",par.toString()); resultLink Invoice/Estimate to Ticket
Hi, is there an API that can link a zoho invoice or estimate to a ticket? I have a number of custom processes that create an invoice and estimate for customers and I want to link them to a ticket so that they appear in the Invoice tab of zoho desk.Can't get a list of archived tickets via archivedTickets API endpoint
Hi. Each time I try to get a list of archived tickets I receive a 204 error (no data). I am using https://desk.zoho.eu/api/v1/tickets/archivedTickets?limit=50&departmentId= as my endpoint (valid department ID is appended after the equals sign). Am IForum Text Formatting
Hello, I'm not sure where the best place is to post this... It appears that there's some forced formatting that occurs whenever a message is posted in the forums that removes any spaces or tabs at the beginning of each new line. As someone who occasionallyNext Page
Announcements
Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.Critical Update - Authtokens in Zoho Desk REST APIs will Stop Working in a Week
Dear Zoho Desk API users, In the second half of 2020, we had decided to indefinitely deprecate the use of authtokens and instead use OAuth tokens for authenticating users. We had informed the developer community about this critical change and the need
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