UNAUTHORIZED Error when connecting with make.com (Integromat)
I'm getting this error when I'm trying to connect with the Zoho Desk Module in Make.com (Integromat). I have put the correct Orginisation ID from Zoho Desk > Settings> Developer Space > API > API Authentication. I am also using the correct Domain Extention
Desk API to List all tickets does not return resolution field or any custom fields
It brings back many fields but not resolution or custom fields. How do I access these fields via API? Regards, Glenn
PRTG monitoring to open tickets with Zoho Desk
Has anyone built an API that allows PRTG to open a ticket in Zoho when a sensor is down for a set amount of time? Thanks
API to get and set SLA on Account
Does anyone know if there is an API to get & set the SLA associated with an Account?
Check API Requests rate limit current usage
Hello, According to this table, the plans have these maximum number of daily API calls in zoho desk, Free 25000 requests per organization, per day Standard Edition 50000 requests per organization, per day Professional Edition 75000 requests per organization,
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,
Tickets created by splitting a Ticket
Hello guys, I am struggling with a business requirement, which is to measure the number of Tickets created by splitting a Ticket. My purpose is to measure how many Tickets on a given day were created by splitting a Ticket. I am not interested in manually
Pulling a record in a custom contact field to a custom ticket field
Hello Everyone, I am trying to know on how do I pull information(in a custom field) from a contact so it automatically updates when I fill in a ticket using the contact name? Example: When I lookup an account: It auto populates the other fields such as
Calling a function within another function
Hello there, I have just found out that you can simply call up functions in other functions, regardless of the department. You can't create functions with the same name twice, even though you are in a different department. If you try it, you don't get
How can i fetch the all fields in GET /api/v1/tickets
Response dose not content all fields and also my custom fields which I want to fetch
Webhook not firing.
I created a webhook using the Web UI, it looks very nice and the testing worked without an issue, but when i save/ update a ticket, the webhook is not firing. Here are the details of the web-hook i get from using the API "modifiedTime": "2019-10-22T09:23:37.380Z", "subscriptions": { "Ticket_Update": { "includePrevState": true }, "Ticket_Add": null }, "createdBy": "394291000002210001", "isEnabled": true, "name": "Ticket", "createdTime": "2019-10-22T09:21:29.696Z", "description": "Ticket", "id": "394291000012035237",
zohodesk api create a ticket
Hello, How can i create a ticket via api without a contactId? but by using email?
API Per Minute Threshold
Hey, I recently was using the Zoho Desk API when I saw in testing that making the same type of API requests over short periods of time would cause that API route to start universally failing. Zoho Supports live chat was kind enough to confirm that there
Connection https://desk.zoho.com/api/v1
Hello, I follow the example of https://github.com/thisvijay/zohodesk_api_samples/blob/on_progress/PHP/ticketDetails.php I have an error : {"errorCode": "UNAUTHORIZED", "message": "You are not authenticated to perform this operation."} I'm using the IDOrg
How to fetch all the ticket ids from a Custom View
Hi All, I am trying to write a custom function where I can fetch all the ticket Ids from a view and update the data inside it using a custom function. I couldn't find any API call to achieve the same. Please help me with that. Regards, Sharath
Create Ticket from a form
Hello, I'm developer for small apps on Mobile and Desktop. Currently i'm trying to integrate as support Zoho Desk. Everything works well with mail support. I'm looking for a solution for the Desktop App in order to create a ticket when the user completes
Dynamic whitelisted domains for Zohodesk
I am creating an extension for Zohodesk. In that, I need to add dynamic whitelisted domains. But unfortunately, I couldn't make it. So kindly do the needful.
Creating Contacts for Tickets
Hello,I'm trying to find a workflow for creating new customer tickets using just their email addresses. I was able to do so using curl commands, but ran into some issues concerning the contactId. This field is required for tickets, which means that I have to create a contact first. Also, I'm not sure why there is an email field in tickets in the first place. In order to create a new contact, there's the POST api/v1/contacts API. However, I found out that I can create multiple contacts with the same
False ticket creation
i created a ticket using API in my app under a contact with his contactID, and it was created under a different contact in my zoho desk, how is it possible?
Unable to bulk update tickets - INVALID_DATA /fieldName
Hi, I'm having issues trying to bulk-update tickets using the API. I'm trying to update the contact owning the records, therefore I'm trying to change the "contactId" value for a given list of tickets. Here's the request I sent and its body (values have
parent-child ticket API
Hi all, is there an API to connect tickets as parent-child? I wasn't able to find it in the docs. thanks!
Is there a script to remove/hide Department field from new ticket form and default to our default Department?
We have two departments that handle tickets. BatchMaster and Product Management. BatchMaster is the default and the only department where new tickets should be submitted. Tickets transferred to Product Management should be visible in Help Center but we
How to add/remove tag to a ticket with function?
Hi, I have had to create a function in Zoho Desk. However, it appears that the syntax differs from that in CRM. I realized that it is necessary to add organization ID in some commands what is not necessary when you create a funciotn in CRM. Could you
Can't create a ticket reply via API
Hi I've been checking this: https://desk.zoho.com/support/APIDocument.do#Threads#Threads_SendEmailReply Trying to figure out how to send a reply to a ticket, but I get a 500 Error whenever I try it: { "errorCode": "INTERNAL_SERVER_ERROR", "message": "An
How to generate oauth access token with the help of api only , No redirections and two steps ?
I need to embed zoho tickets api in an application so i am using tickets api in my rest api but the main problem is token generation. Other companies provide one token which we can use it everytime when we make request but here in zoho we have to go through two step gui process to generate auth token which is not feasible if i have to show tickets in my admin panel because oauth token have expiry time and refresh token can only be used 10 times , I guess ? So i basically want to know that if i can
Link Invoice/Estimate to Ticket
Hi, is there an API that can link a zoho invoice or estimate to a ticket? I have a number of custom processes that create an invoice and estimate for customers and I want to link them to a ticket so that they appear in the Invoice tab of zoho desk.
Error message when uploading a ticket attachment via custom function | Deluge | Workflow
Hello there, I would like to have the email attachments moved to the separate attachment section of the ticket when sending an email from a ticket or when receiving a customer email. For this I have created a custom function as seen below. This also works
Fetching Zoho desk tickets based on a department id through API
Hi, In my Zoho desk I have two departments . I want to fetch tickets for a particular department using Zoho desk is there any way for doing this.
Auto login user by Remote authentication feature
Currently, I am looking to integrate our hosted applications with the Zoho help center. The requirement is as follows, a specific set of users will be logged into our application (authentications done at our end), and once the users are logged in, in
React Native Build Error with ZOHO sdk
Hi All, We are getting error while building our react native app with ZOHO react-native-zohodesk-portal-sdk (Screenshot attached). Please let us know if its a known issue. or if you have any ideas.
Ticket status update delay
I've initiated the process by generating several tickets within the Zoho Desk. Subsequently, I modified the status of some of these tickets from "OPEN" to "CLOSE." Afterward, I attempted to retrieve these modified tickets through an API call. Although
Zoho APIs for ServiceNow/Connectwise
Are there usable APIs between ZOHO and ServiceNOW/ConnectWise, purely for ticketing so we can transfer incidents/requests between the systems? We are using Zoho Desk and the other region is using ServiceNow/ConnectWise.
An internal server error occurred while performing this operation
Hello, I created this function as automation when a ticket is created. queryValue = {"":""}; getaticket = zoho.desk.getRelatedRecords(20067793560,"threads","tickets",TicketId,1,10,queryValue); dataticket = getaticket.get("data"); idthreads = dataticket.tomap().get("id"); get_thread = zoho.desk.getRelatedRecordById(20067793560,"threads",idthreads.toLong(),"tickets",TicketId); content = get_thread.get("content"); threads_id = get_thread.get("id"); infoticket = content.getPrefix("#########________#######");
I want to hit this zoho api but showing code invalid
this is the api : https://desk.zoho.com/api/v1/tickets/787063000009739185/threads/787063000010427107/attachments/787063000010427126/content I want to see its content, but i am getting code error issue everytime
How can I include custom Account fields on the ticket?
I've created a cuistom Account field and I'll like that to display on the ticket. how do I achieve this?
UNSUPPORTED_MEDIA_TYPE when using the end point /sendReply
Hello there, I am trying to do the following in a custom function: 1. render template 2. add information to template, which I can't configure directly in template (placeholders are not offered) 3. send template as ticket response Unfortunately I always
Unable to get Comments data via API call
I am currently implement system to retrieve ticket and its comment from Zoho Desk to Data warehouse using python. I was able to get Tickets but comments data for each tickets is empty but on the Dashboard, there are couples of conversations logged. We
/sendReply API Endpoint -> Internal Server Error
Hello there, I would like to send an email reply via deluge, but I get an unspecific error message all the time: {"errorCode":"INTERNAL_SERVER_ERROR","message":"An internal server error occurred while performing this operation."} Sample code snippet:
Error Performing Transition Via API
Hello, I have a custom function in Zoho Desk that will transition tickets. The function was working great until I made two of the transitions common. I am able to transition it from the Original state via the function, but not from the newly added common
How to get all open tickets per account including custom fields through API?
Hi, Currently we are trying to get all the tickets through API for each account. But the challenges we are facing: The accounts endpoint is not accepting a parameter 'page' to get more than 100 tickets. Endpoint: https://desk.zoho.com/api/v1/accounts/{accountNumber}/tickets?limit=100&page=1
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