Search Ticket (Request) by Ticket ID
Hello, Is it possible using the Zoho Support API to search Requests (Tickets) via Ticket ID? Any help appreciated! Thanks in advance, Paulo SilvaCan we attach a workflow rule to a Ticket comment?
Is it possible to invoke a workflow rule when a comment is posted on a ticket (not a reply/response, but a comment/note)? If not what is the workaround for this? Is there a workaround if we think of Creator along with Zoho Support? I will appreciate suggestion of a solution.Test Development environment for development
I would like to know is it possible to have a test environment for development which would be setup at zohos end?Help with Using API
Hey. I'm trying to sync our internal user list with the contacts in Zoho. Trying to use your API to do this. Unfortunately, I don't think the documentation your supplied is enough. I'll ask a few things that has confused me so far - can you clear them up. If its documented somewhere a URL to that page is enough. 1. Authtoken When creating Authtoken, I have to specify the scope(https://support.makeadiff.in/support/makeadifference/SetupPageLayout.do). Can I see a list of all the possible scope so thatDeveloper API - Access thread details
We would like to use the developer API to export the message contents (emails in and out) from support tickets. Is this possible? Also, are comments accessible via the API? ThanksIs it possible to handle attachements via the Zoho Support API?
Looking over theZoho Support API Guide, programaticaly adding tickets to Zoho Support doesn't seem complicated. However, my compaby wants to handle attachments as well. Is there a way to do it via the API?Help in generating URL to apply specific filters and to select specific column names.
Hi Team, I have couple of reports that i need to run daily using specific filters while pulling the data. I want to automate it using API's . Can you please tell me how to understand the URL that i should generate everyday to get correct data. help needed with 1) filters 2)columns 3)scheduling Regards, Surendranadh.getRecords with lasttimemodified in the Zoho Support API
Using the getRecords call, is there anyway to use the lastmodifiedtime parameter? The url that I am trying to use is as follows (I hid the authoken,portal,and department fields) https://support.zoho.com/api/xml/requests/getrecords?authtoken=AUTHTOKEN& scope=supportapi& portal=PORTAL& department=DEPARTMENT& lastmodifiedtime=2013-08-02 12:12:12 The response I am getting is Copy code <code> 1001</code> <message> Unable to process your request. Please verify if the name and value is appropriate forWhere is the documentation for Zoho Support API - Google too fails to give the right answer
This is really strange, but I have searched left and right and can't find the Zoho Support APIs. I am specifically looking for API that can control the customer portal access.Regarding Attaching of Excel Sheet from id
Hi, I am facing a problem while copy pasting the excel sheet. Whenever I copy paste the excel sheet it is not at all pasting the sheet from my id it is just pasting the text which are present in that sheet. So can you please check this issue. Because of this issue I am not able to send the reports to my seniors. Thanks & Regards, Kiran J Motagi Product Consultant Gofrugal Technologies, ChennaiAssigned accounts
Couple of things How can i pull a list of accounts by a specific rep? Is there a way that the rep sees only their accounts on their smart phone?Something wrong with Get Records by Search
Hi I'm developing an App for my company. I'm using the ZOHO Support API. I think there is something wrong with method: getrecordsbysearch I'm trying to recover some records by searching by email or subject. But I'm getting the following error: {"response": {"uri":"/api/json/requests/getrecordsbysearch","error": {"code":4832,"message":"There is no data to show"}}} But I know there is data to show since I see it in the front end. What can be wrong? Here the request I send to the server: https://support.zoho.com/api/json/requests/getrecordsbysearch?authtoken=[my_auth]&portal=[my_portal]&department=[my_department]&searchfield=Subject&searchvalue=pleasezti.properties configuration file
boa tarde. Eu precisam de apoio para verificar o erro de autenticação no arquivo e como configurar. Erro: Leitura de conf ---> ../ conf / zti.properties Carregando adereços ./../conf/taskengine/taskengine.conf Carregando adereços ./../conf/taskengine/tele.properties Carregando adereços ./../conf/taskengine/zoho.properties org.asteriskjava.live.ManagerCommunicationException: Não é possível acessar: Authentica ção falhou em org.asteriskjava.live.internal.AsteriskServerImpl.initializeIfNeededCreate "Zoho Support Ticket" when I create "Sales Order" in Tally
We are in Logistics Business, we get monthly plan from our customers. We create "Sales Order" for this plan. We need to followup up this Task. Can we create "Zoho Support Ticket" on one of our "Sales Executive" when a "Sales Order" is created in Tally. Like wise there are many tasks with us to use "Zohot Support".API Calls returning 4861 Error: Invalid User
I'm trying to add tickets to the Support system by using the API. Can't get it to work. Even when trying to see existing tickets, I'm getting an error. This is the URL I called - what am I doing wrong? 'https://support.zoho.com/api/xml/requests/getrecordsbyid?authtoken='.$token.'&portal=Tickets&department=Misc&id=101' This is the error I get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/getrecordsbyid"><error><code>4861</code><message>Invalid User</message></error></response>How to export Ticket Created Time field with With Zoho Support API
Hi, I want to retrieve certain fields from my tickets, through the API. The API call works fine but the selected field "Ticket Created Time" its not return in the response. I don't understand why it works with "Ticket Closed Time" but not with "Ticket Created Time". How can else get this information?Our twillio integration stopped working this morning
Our Zoho Support integration with Twillio stopped working this morning and hence our customers have been receiving a message about "application error". I contacted twillio and they say it is a 400 error unable to connect to Zoho. I have sent a support email earlier today, but have not heard from anyone. Has anyone else experiencing this issue? Please advise as we have been unable to receive calls for about 12 hours now.Our Interface with Twilio Phone# Stopped working
We have had a Twilio # routing calls to our help desk (Zoho Support) for the last month or so. In the last week, it stopped working. The user gets a message "Aapplication Error) The log in Twilio shows us an attempt to use the API would not connect. This seemed like a very simple setup, but something has changed. It looks like the change was on the ZOHO side...Any help would be much appreciated.Phone log
When I make a call to a client from my iPhone there use to be a prompt to record the call afterwards. That feature does not seem to be working now. Has there been a change or am in missing something?Customize Chat Pop Up Time
Is there a way to change how quickly chat is offered to your customers? We'd like chat to be fully available (no lag time) from our contact page. In other parts of our service we would not want to offer support for longer periods of time. Can you customize it beyond the pre-set options for 30-120 seconds?Copyright my help desk articles?
Is there a way to put a Copyright statement on the bottom of each of my article. Thanks MichelleAPI Get Records By Search Question
I've made a custom field called TFS Incident for our Support Tickets. I am trying to use the Zoho API to try and search for Zoho tickets with a particular TFS Incident, but it keeps coming back saying there are no results even though I know that there are Zoho Tickets with this particular TFS Incident since I created them myself. Here is a sample url: https://support.zoho.com/api/json/requests/getrecordsbysearch?authtoken=token&portal=ourcompany&department=ourdepartment&searchfield=TFS Incident&searchvalue=12345Filtering via the API
Hello, Wondering if a filtering parameter can be used via the API. Say i want to get a listing of all the contacts that have a certain phone number or better yet, all the tickets assigned to a certain owner. Thanks in advance! Paulo SilvaApi code in PHP issue
Hi I write below code using php,to add the records in tickets through api but i got error message like "4832Error while adding records. check xml values" Please any help me $subj=$_POST['subject6']; $desc=$_POST['description']; $email=$_POST['email10']; $contactnm=$_POST['contactname']; $ch= curl_init('https://support.zoho.com/api/xml/requests/addrecords'); curl_setopt($ch, CURLOPT_VERBOSE, 1); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE); curl_setopt($ch,API does not fully cover the functional
I'm tring API for zoho support and have some questions: 1. How I can manage ticket comments by API? I need get comments fot ticket and add new comment. 2. Responce for requests/getrecords do not contains custom fields. How I can get and set custom fields for ticket via API?Workflow not executed on Create action trigger
I use a function call in Zoho Creator to create new tickets in Zoho Support. It works well except Zoho Support does not trigger the workflow action for the create event. Seems like a bug. I need this trigger working. Please fix.File uploader tool has stopped working
I can no longer access any of my Zoho accounts through the File Uploader tool. Do you know any possible reason for this? Earlier it was working but now i am not able to login into it. Your team has suggested us this tool to bulk uplaod the files from the hard drive via an exe file. You have provided the below given link to us to download it :- http://code.google.com/p/zohoclient/downloads/detail?name=FileUploader.exe&can=2&q=Integrating with zoho support.
Hi, I have the client requirement to integrate the zoho support with their portal.Whenever they log in to portal they should login to the zoho support automatically .It's like single sign on (SSO).Is it possible to do????? Thanks , TeamRecurring Requests
Hi I saw this forum post but had a similar question about Requests. https://help.zoho.com/portal/en/community/topic/recurring-tasks-1-7-2013 Given there is no feature for recurring tasks, and as far as I can tell recurring Requests, would there be a way to create Requests using the API? A similar but simple recurring monthly Request might be "Perform actions A for client" and have the API auto-assign the Request to an Account. Maybe use a lookup table (to check for several clients and their RequestDepartment pre-load from query string parameter.
Hello Zoho, Is it possible to pre-select a department based on a query string parameter or other method? We are expanding on a variant of our main product, and were wishing to separate support requests based on product line. If it is possible to pre-select a department for the product line used, then it would be helpful to streamline the support process. Thank you for your time, Jason AldrichZoho Support API getsearchrecords equivalent?
Hi, I'm trying to create a report that will show the number of tickets that were unanswered by the end of the same day. E.g. if a ticket came in at 7am, it should be answered by 5pm that same day or otherwise it would show up in the report. I don't see a way of doing this using the conventional reporting system. The 'between' operator requires me to hardcode dates which means I would have to modify the report each time I wanted to use it. As an alternative, I thought to create a custom report viaCan you use ZOHO Support addrecords API within a Java rather than in form post?
Additional detail: We would like to use the 4 ZOHO SUPPORT API's using a Java function (Web Service) and I'm curios if you have a template or a sample code that I can review and get familiar with. Most of the samples I see in the web are ZOHO CRM and I'm wondering if ZOHO Support has one. It would be great to use libraries from ZOHO Support to make the coding simple and fast. Thanks so much for any assistance you can give.Is integration with Survey Monkey planned?
Hi, do you have any plans to integrate Zoho Support with Survey Monkey? It would be great to be able to get client feedback on the support tickets as they are closed.understanding Zoho Support API limits
We are using Professional Edition and have 25 active licenses. We have written some code that inserts requests into Zoho Support using the XML API https://www.zoho.com/support/help/add-records.html. The code works fine. It uses a single authtoken, generated by the admin user. We reviewed the API limits on this page https://www.zoho.com/support/help/api-guide.html#API_Limit ; it says that Professional Edition has a limit of Minimum - 250 Requests / day / User licence, Maximum - 5000 Requests / dayCode to Contact Link - Outlook 2007
I have the following code in a UserForm which has two comboxes, and the first comboxbox is my list of categories...and the second combobox shows the contact names of the contacts that are a part of the category I click on in the first combobox....but the name of the contact is not a link to the contact....so is there a quick fix to this so that the line which is: Me.ddlContacts.addItem ctc.FullName is changed so it is not just the FullName of the contact, but the link to the contact.... soSupport API addrecords notification for a contact associated with many accounts
We are creating Zoho support requests via the API. The requests are being created in Zoho, but they are not triggering email notifications to our support staff like the other support requests that get created through email / sms channels. We have a workflow rule to trigger emails to support staff upon creation of support requests. We are also passing "notify:true" in as a parameter to the API request: ZOHO_API_ADD_REQUEST = "https://support.zoho.com/api/xml/requests/addrecords" params =Upload a file or document with support api
Hello, We currently use addrecords to post requests to our support portal. We would also like to add attachments. How is that done? Thank youIVR Integration
Has anyone created an API integration with an IVR?Survey Monkey
Hi, do you have any plans to integrate Zoho Support with Survey Monkey? It would be great to be able to get client feedback on the support tickets as they are closed.Possible to assign multiple reps to request?
I have not found a way to assign multiple reps to a request for the purpose of insuring more than one person receives an SMS message. Some of our tickets require a one hour resolution threshold so we need backup on the response. Any way to accomplish this ? If not, I would like to submit it as an enhancement. GregNext Page
Access your files securely from anywhere
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Bigin?
Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
Most Discussed Topics
How to add Zoho Desk ASAP to an Angular application
We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script insideUnable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,zoho.desk.update doesn't change 'reply to' when changing Contact
I have a creator script that sends a Form to Desk for stuff like setting up new employees etc.. Due to new email restrictions, we can no longer fake the 'from' address so it must come from one of our emails, like 'support@domain.com'. So I developed a
Zoho Developer Community
Zoho DataPrep Resources
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho Books Resources
Zoho Projects Resources
Qntrl Resources
Zoho CRM Plus Resources
Zoho Campaigns Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Design. Discuss. Deliver.