Contacts Profile
Is there a way to add a picture to my contacts profile? You have an outline of a person but no way I can see to import a picture.Modified Time in response?
It's possible to sort and filter be Modified Time in the Support API, but the Modified Time value does not come back in the response. Is there a parameter that can be set or some other method to enable the Modified Time to be included in the response?C# Example Zoho Support parse Search xml when using API
I was wondering if you had an example of parsing the response from a zoho support search using the API. Here is my current code //Process Xml REsponse XmlDocument xmlDoc = new XmlDocument(); xmlDoc.LoadXml(responseFromServer); XmlNodeList nodes = xmlDoc.DocumentElement.SelectNodes("row"); foreach (XmlNode node in nodes) { ZohoTicketSearch curTicket = new ZohoTicketSearch(); curTicket.billable = node.SelectSingleNode("Billable").InnerText;Live Chat from Desktop App
Hello, I'm trying to add a live chat support to my desktop app. 1. Is this a good idea with Zoho Support? I think it is simple, add button to my desktop app that opens a chat window? 2. Can I pass some parameters (that will be provided from my app) while opening the chat window (like Name, email, and maybe a custom field with activation key) ? Thank you, DavorIs it possible to update the Case Owner using zoho support API?
I want to update the "assigned To" Field for a ticket using Case ID. The Case ID i am fetching using this API https://support.zoho.com/api/json/MODULE/getrecords?authtoken=AUTHTOKEN&portal=PORTALNAME&department=DEPARTMENTNAME So can anyone please help me in this?ZOHO Support API not returning all fields
I am having a problem getting all the fields from zoho support api. I use the getRecords without the selectFields for the support api and am not getting all of the fields. I am using this url format https://support.zoho.com/api/xml/requests/getRecords?apikey=MyAPIKey&ticket=MyTicket&portal=MyPortalName&fromindex=1&toindex=200 I only get these fields CASEID, DEP_ID, Department, CONTACTID, Contact Name, Email, Phone, Subject, Request Id, Due Date I cannot seem to get request Owner or anything elseThe new UI Support and CRM
1. Do I have to do something in Support to activate the new UI? I have it in CRM. 2. When I integrate with CRM it only import from CRM. In the instructions it would with the new UI also update CRM (2-ways). But it wont work? What should I do to get it to work? Have the same db, email and referens API.Facebook Group Integration
Is it possible to integrate a Facebook Group into Zoho support? If so who can help?Portal user to support contact
If I create a portal user to support user, not using invite, how do I link the portal user to a support contact? This question reasked. https://help.zoho.com/portal/en/community/topic/link-between-portal-user-and-support-contactRetrieving TAGS associated with cases?
We are successfully pulling various properties, but have been unable to pull TAGS with the selectfields parameter. Is retrieving TAGS possible? If so, what is the field name we should include in the request? /json/requests/getrecords?authtoken=mytoken1234&portal=SAMPLEPORT&department=SAMPLEDEPT&selectfields=(CASEID,Ticket+Id,Category,Subject,Status,Resolution,Created+Time,Modified+Time,Account+Name)Reg: To fetch all fields, from your web helpdesk
Hi, I have reviewed your api here - https://www.zoho.com/support/help/api-guide.html#API_Available There is no methods are available to fetch fields from your web based help desk. Can you guide me please ? Here my questions are, 1) How can i fetch the fields ? 2) How can i send the data to the tickets module via API ? Thanks, Fredrick.Associating remote auth users with zoho support contacts. without inviting
I have the remote authentication working! From what I can see there is only one way to make a contact a support user that can login. "Invite the contact" which expires. Is there a way to bypass this signup process. Since we are using a different credentialing system, they have accounts but not tied to the zoho support system contacts. How do we manage this for existing customers? How do we manage this for new customers which we assign a system id and password?API cannot find case numbers???
Hi, We've been building the API for weeks and cannot find the field name to retrieve Case IDs. the Case ID API returns is not the 6 digit case ID assigned in the system. This is very important. thanksPath to RemoteAuth
Hi, What is the proper path to the RemoteAuth end point if we are using a custom domain (CNAME)? We've tried a wide range of paths and always get a 404. Examples include: https://support.yourcompany.com/support/RemoteAuth https://support.yourcompany.com/RemoteAuth https://support.yourcompany.com/portal/RemoteAuth https://support.yourcompany.com/portal/home/RemoteAuth https://support.yourcompany.com/portal/home/RemoteAuth https://support.yourcompany.com/support/portalname/RemoteAuth https://support.yourcompany.com/portalname/RemoteAuthRemote Authentication Login URL Missing Timestamp
Hi, We're trying to get remote auth set up. When being redirected to our login page, the timestamp (TS) GET var is not being passed. Isn't this required to handle authentication between systems? Here is an example of the request coming off the support "Sign in" link: Request URL:https://auth.xxx.xxx/remotelogin.php Request Method:GET Status Code:200 OK Remote Address:104.236.XXX.XXX:443 Response Headers ---------------- Connection:Keep-Alive Content-Encoding:gzip Content-Length:24001 Content-Type:text/html;How to upload external css and javascript files in customize?
Greetings Sir/Madam, How to customize theme in zoho? How to add external CSS and Javascript files. I moved my html source code in html editor but deleted my external css and javascript source code and etc. Please advice how I will achieve this. https://support.zoho.com/portal/lingapos/home 2. I read one article about theme files structure. How to upload template files and configure please guide me. 3. Right now we are using trial back. its achievable please adviceCredentails
Is it possible to use support contact credentials to authenticate on a third party website?Zoho Support "Description" not returned from API call
Hello, Currently I am calling the the Zoho Support API using the getRecords query. In the response, the description field (the comments between the support agent and the user) do not come back by default. In order to see them, the field "Description" must be included in the selectfields query in the request. When the Description is included, the response only includes the first comment. Is there anyway to receive the entire conversation thread from the API? Also, is there anyway to update the descriptionZOHO support API, Unable to search records
Hi, I have managed to connect to the API successfully using authtoken. I see all the content as required, but I am not able to search the records based on the fields as suggested here. Here is what my url looks like : https://support.zoho.com/api/xml/requests/getrecordsbysearch?authtoken=MyAUTHTOKEN&portal=MyPORTAL&department=MyDEPARTMENT&searchfield=Subject&searchvalue=Support This is what is been returned, when I actually have 'Support' in my Subject fields <response uri="/api/xml/requests/getrecordsbysearch">Search Ticket (Request) by Ticket ID
Hello, Is it possible using the Zoho Support API to search Requests (Tickets) via Ticket ID? Any help appreciated! Thanks in advance, Paulo SilvaCan we attach a workflow rule to a Ticket comment?
Is it possible to invoke a workflow rule when a comment is posted on a ticket (not a reply/response, but a comment/note)? If not what is the workaround for this? Is there a workaround if we think of Creator along with Zoho Support? I will appreciate suggestion of a solution.Test Development environment for development
I would like to know is it possible to have a test environment for development which would be setup at zohos end?Help with Using API
Hey. I'm trying to sync our internal user list with the contacts in Zoho. Trying to use your API to do this. Unfortunately, I don't think the documentation your supplied is enough. I'll ask a few things that has confused me so far - can you clear them up. If its documented somewhere a URL to that page is enough. 1. Authtoken When creating Authtoken, I have to specify the scope(https://support.makeadiff.in/support/makeadifference/SetupPageLayout.do). Can I see a list of all the possible scope so thatDeveloper API - Access thread details
We would like to use the developer API to export the message contents (emails in and out) from support tickets. Is this possible? Also, are comments accessible via the API? ThanksIs it possible to handle attachements via the Zoho Support API?
Looking over theZoho Support API Guide, programaticaly adding tickets to Zoho Support doesn't seem complicated. However, my compaby wants to handle attachments as well. Is there a way to do it via the API?Help in generating URL to apply specific filters and to select specific column names.
Hi Team, I have couple of reports that i need to run daily using specific filters while pulling the data. I want to automate it using API's . Can you please tell me how to understand the URL that i should generate everyday to get correct data. help needed with 1) filters 2)columns 3)scheduling Regards, Surendranadh.getRecords with lasttimemodified in the Zoho Support API
Using the getRecords call, is there anyway to use the lastmodifiedtime parameter? The url that I am trying to use is as follows (I hid the authoken,portal,and department fields) https://support.zoho.com/api/xml/requests/getrecords?authtoken=AUTHTOKEN& scope=supportapi& portal=PORTAL& department=DEPARTMENT& lastmodifiedtime=2013-08-02 12:12:12 The response I am getting is Copy code <code> 1001</code> <message> Unable to process your request. Please verify if the name and value is appropriate forWhere is the documentation for Zoho Support API - Google too fails to give the right answer
This is really strange, but I have searched left and right and can't find the Zoho Support APIs. I am specifically looking for API that can control the customer portal access.Regarding Attaching of Excel Sheet from id
Hi, I am facing a problem while copy pasting the excel sheet. Whenever I copy paste the excel sheet it is not at all pasting the sheet from my id it is just pasting the text which are present in that sheet. So can you please check this issue. Because of this issue I am not able to send the reports to my seniors. Thanks & Regards, Kiran J Motagi Product Consultant Gofrugal Technologies, ChennaiAssigned accounts
Couple of things How can i pull a list of accounts by a specific rep? Is there a way that the rep sees only their accounts on their smart phone?Something wrong with Get Records by Search
Hi I'm developing an App for my company. I'm using the ZOHO Support API. I think there is something wrong with method: getrecordsbysearch I'm trying to recover some records by searching by email or subject. But I'm getting the following error: {"response": {"uri":"/api/json/requests/getrecordsbysearch","error": {"code":4832,"message":"There is no data to show"}}} But I know there is data to show since I see it in the front end. What can be wrong? Here the request I send to the server: https://support.zoho.com/api/json/requests/getrecordsbysearch?authtoken=[my_auth]&portal=[my_portal]&department=[my_department]&searchfield=Subject&searchvalue=pleasezti.properties configuration file
boa tarde. Eu precisam de apoio para verificar o erro de autenticação no arquivo e como configurar. Erro: Leitura de conf ---> ../ conf / zti.properties Carregando adereços ./../conf/taskengine/taskengine.conf Carregando adereços ./../conf/taskengine/tele.properties Carregando adereços ./../conf/taskengine/zoho.properties org.asteriskjava.live.ManagerCommunicationException: Não é possível acessar: Authentica ção falhou em org.asteriskjava.live.internal.AsteriskServerImpl.initializeIfNeededCreate "Zoho Support Ticket" when I create "Sales Order" in Tally
We are in Logistics Business, we get monthly plan from our customers. We create "Sales Order" for this plan. We need to followup up this Task. Can we create "Zoho Support Ticket" on one of our "Sales Executive" when a "Sales Order" is created in Tally. Like wise there are many tasks with us to use "Zohot Support".API Calls returning 4861 Error: Invalid User
I'm trying to add tickets to the Support system by using the API. Can't get it to work. Even when trying to see existing tickets, I'm getting an error. This is the URL I called - what am I doing wrong? 'https://support.zoho.com/api/xml/requests/getrecordsbyid?authtoken='.$token.'&portal=Tickets&department=Misc&id=101' This is the error I get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/getrecordsbyid"><error><code>4861</code><message>Invalid User</message></error></response>How to export Ticket Created Time field with With Zoho Support API
Hi, I want to retrieve certain fields from my tickets, through the API. The API call works fine but the selected field "Ticket Created Time" its not return in the response. I don't understand why it works with "Ticket Closed Time" but not with "Ticket Created Time". How can else get this information?Our twillio integration stopped working this morning
Our Zoho Support integration with Twillio stopped working this morning and hence our customers have been receiving a message about "application error". I contacted twillio and they say it is a 400 error unable to connect to Zoho. I have sent a support email earlier today, but have not heard from anyone. Has anyone else experiencing this issue? Please advise as we have been unable to receive calls for about 12 hours now.Our Interface with Twilio Phone# Stopped working
We have had a Twilio # routing calls to our help desk (Zoho Support) for the last month or so. In the last week, it stopped working. The user gets a message "Aapplication Error) The log in Twilio shows us an attempt to use the API would not connect. This seemed like a very simple setup, but something has changed. It looks like the change was on the ZOHO side...Any help would be much appreciated.Phone log
When I make a call to a client from my iPhone there use to be a prompt to record the call afterwards. That feature does not seem to be working now. Has there been a change or am in missing something?Customize Chat Pop Up Time
Is there a way to change how quickly chat is offered to your customers? We'd like chat to be fully available (no lag time) from our contact page. In other parts of our service we would not want to offer support for longer periods of time. Can you customize it beyond the pre-set options for 30-120 seconds?Copyright my help desk articles?
Is there a way to put a Copyright statement on the bottom of each of my article. Thanks MichelleNext Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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Marking a Desk ticket as Unread after merge
We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found theTicket owner for desk ticket can't be set using Zapier "Create ticket" function.
I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if IError 403 (forbidden) when using get ticket API on a ticket in a new department
Hi We use get ticket API and it works well. We created a new department and when we try to use the same API on the tickets from this department, it fails with the error: b'{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}'How to add sort order to API
Hi, I have tried using the parameter ?sortBy=createdTime on this api https://desk.zoho.com/api/v1/tickets/xxxxxxxx/conversations?sortBy=createdTime but its saying its an invalid parameter. Is there a parameter to sort on this API? DaneRe-create auth token
I need to re-create a self-client auth token, with the same scopes (and additional ones) as the current token. Is there a way to view the scopes assigned to the current token to ensure that no scopes are missing when creating the new one?
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