API Get Records By Search Question
I've made a custom field called TFS Incident for our Support Tickets. I am trying to use the Zoho API to try and search for Zoho tickets with a particular TFS Incident, but it keeps coming back saying there are no results even though I know that there are Zoho Tickets with this particular TFS Incident since I created them myself. Here is a sample url: https://support.zoho.com/api/json/requests/getrecordsbysearch?authtoken=token&portal=ourcompany&department=ourdepartment&searchfield=TFS Incident&searchvalue=12345
Filtering via the API
Hello, Wondering if a filtering parameter can be used via the API. Say i want to get a listing of all the contacts that have a certain phone number or better yet, all the tickets assigned to a certain owner. Thanks in advance! Paulo Silva
Api code in PHP issue
Hi I write below code using php,to add the records in tickets through api but i got error message like "4832Error while adding records. check xml values" Please any help me $subj=$_POST['subject6']; $desc=$_POST['description']; $email=$_POST['email10']; $contactnm=$_POST['contactname']; $ch= curl_init('https://support.zoho.com/api/xml/requests/addrecords'); curl_setopt($ch, CURLOPT_VERBOSE, 1); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE); curl_setopt($ch,
API does not fully cover the functional
I'm tring API for zoho support and have some questions: 1. How I can manage ticket comments by API? I need get comments fot ticket and add new comment. 2. Responce for requests/getrecords do not contains custom fields. How I can get and set custom fields for ticket via API?
Workflow not executed on Create action trigger
I use a function call in Zoho Creator to create new tickets in Zoho Support. It works well except Zoho Support does not trigger the workflow action for the create event. Seems like a bug. I need this trigger working. Please fix.
File uploader tool has stopped working
I can no longer access any of my Zoho accounts through the File Uploader tool. Do you know any possible reason for this? Earlier it was working but now i am not able to login into it. Your team has suggested us this tool to bulk uplaod the files from the hard drive via an exe file. You have provided the below given link to us to download it :- http://code.google.com/p/zohoclient/downloads/detail?name=FileUploader.exe&can=2&q=
Integrating with zoho support.
Hi, I have the client requirement to integrate the zoho support with their portal.Whenever they log in to portal they should login to the zoho support automatically .It's like single sign on (SSO).Is it possible to do????? Thanks , Team
Recurring Requests
Hi I saw this forum post but had a similar question about Requests. https://help.zoho.com/portal/en/community/topic/recurring-tasks-1-7-2013 Given there is no feature for recurring tasks, and as far as I can tell recurring Requests, would there be a way to create Requests using the API? A similar but simple recurring monthly Request might be "Perform actions A for client" and have the API auto-assign the Request to an Account. Maybe use a lookup table (to check for several clients and their Request
Department pre-load from query string parameter.
Hello Zoho, Is it possible to pre-select a department based on a query string parameter or other method? We are expanding on a variant of our main product, and were wishing to separate support requests based on product line. If it is possible to pre-select a department for the product line used, then it would be helpful to streamline the support process. Thank you for your time, Jason Aldrich
Zoho Support API getsearchrecords equivalent?
Hi, I'm trying to create a report that will show the number of tickets that were unanswered by the end of the same day. E.g. if a ticket came in at 7am, it should be answered by 5pm that same day or otherwise it would show up in the report. I don't see a way of doing this using the conventional reporting system. The 'between' operator requires me to hardcode dates which means I would have to modify the report each time I wanted to use it. As an alternative, I thought to create a custom report via
Can you use ZOHO Support addrecords API within a Java rather than in form post?
Additional detail: We would like to use the 4 ZOHO SUPPORT API's using a Java function (Web Service) and I'm curios if you have a template or a sample code that I can review and get familiar with. Most of the samples I see in the web are ZOHO CRM and I'm wondering if ZOHO Support has one. It would be great to use libraries from ZOHO Support to make the coding simple and fast. Thanks so much for any assistance you can give.
Is integration with Survey Monkey planned?
Hi, do you have any plans to integrate Zoho Support with Survey Monkey? It would be great to be able to get client feedback on the support tickets as they are closed.
understanding Zoho Support API limits
We are using Professional Edition and have 25 active licenses. We have written some code that inserts requests into Zoho Support using the XML API https://www.zoho.com/support/help/add-records.html. The code works fine. It uses a single authtoken, generated by the admin user. We reviewed the API limits on this page https://www.zoho.com/support/help/api-guide.html#API_Limit ; it says that Professional Edition has a limit of Minimum - 250 Requests / day / User licence, Maximum - 5000 Requests / day
Code to Contact Link - Outlook 2007
I have the following code in a UserForm which has two comboxes, and the first comboxbox is my list of categories...and the second combobox shows the contact names of the contacts that are a part of the category I click on in the first combobox....but the name of the contact is not a link to the contact....so is there a quick fix to this so that the line which is: Me.ddlContacts.addItem ctc.FullName is changed so it is not just the FullName of the contact, but the link to the contact.... so
Support API addrecords notification for a contact associated with many accounts
We are creating Zoho support requests via the API. The requests are being created in Zoho, but they are not triggering email notifications to our support staff like the other support requests that get created through email / sms channels. We have a workflow rule to trigger emails to support staff upon creation of support requests. We are also passing "notify:true" in as a parameter to the API request: ZOHO_API_ADD_REQUEST = "https://support.zoho.com/api/xml/requests/addrecords" params =
Upload a file or document with support api
Hello, We currently use addrecords to post requests to our support portal. We would also like to add attachments. How is that done? Thank you
IVR Integration
Has anyone created an API integration with an IVR?
Survey Monkey
Hi, do you have any plans to integrate Zoho Support with Survey Monkey? It would be great to be able to get client feedback on the support tickets as they are closed.
Possible to assign multiple reps to request?
I have not found a way to assign multiple reps to a request for the purpose of insuring more than one person receives an SMS message. Some of our tickets require a one hour resolution threshold so we need backup on the response. Any way to accomplish this ? If not, I would like to submit it as an enhancement. Greg
Am I able to create a Zoho Report database for my Zoho Support ?
I generated a Zoho Service Communication (ZSC) Key in Zoho Support didn't see an area in Zoho Reports to place this .
shared apps
I shared an app with my users but it is not in the Shared App list. They can reach the app via a direct link - so the app is shared correctly (i followed zoho's instructions), but it's just not on their Shared App list it's also not shown in the Workspace Apps list. how can i fix it? thanks
How to stop running process in WebNMS without stop server.
Hi, I have requirement that have to stop running process when some requirement not fulfill. When WebNMS server start all process will up but in my requirement is that In my java code I am checking initially that particular database table schema is present in database or not. If database schema is not present then I have to stop the my process through code. I can’t stop server because at the same time other process is up. So how can I achieve the above requirement that other process will not affected.
help - the lookup field
Is there a way of using 'lookup' field as a list of links? I need a radio button chosing from a list of links. any other way of doing it? Thanks!
Adding a Request via ZOHO API - getting 1001 error
We just started working with the ZOHO Support API and everything looks pretty straight forward so we figured we'd try a quick test with an XML file to see how it worked. We keep getting the following error. <response><error><code>1001</code><message>Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter.</message></error></response> We thought we could use curl from the command line to send the attached XML file but it doesn't seem to be working.
What is error code 4832?
Keep getting this response while trying to add a request. <response uri="/api/xml/requests/addrecords"><error><code>4832</code><message>Problem occured while processing the request</message></error></response> What does this mean? How can we troubleshoot this error? Thanks. Bill
Support api issue
HI I m executing following url for zoho support to insert record in zoho support account but it is giving me error "Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter" i m using follwing url https://support.zoho.com/api/xml/requests/addrecords?apikey=mykey&ticket=myticket& portal=demosupport & department=kawamedia & xml="<requests><row no="1"><fl val="Subject">Add Records Demo</fl><fl val="Contact Name">John</fl><fl val="Product Name">Customer
ZOHO SUPPORT INTEGRATION
We are seeking to implement ZOHO SUPPORT for one of our web design clients. We aim to develop the website in Wordpress. They sell mobile phones and install mobile commerce software on the phones. Please see the attached document which has the initial suggested work flow. I am in discussions to see how this can be further simplified but implemented as best as possible. Possible offers welcome for this integration. If you are good with web design, I might be able to consider your doing the full website
How to send multiple emails via a look-up
Hi, When I press submit I want to send emails to whom I have selected in a look-up in my form. The look-up refers to a list of customers email-adresses. When I try to do this in script I get the following error message "Error in statement at line number 1 Email Address cannot be 'STRINGLIST'" Why can't i use a sting list for sending emails. How do I do instead? Thanks! Oscar Taurell
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Adding a Request via Zoho API... Any way to set Channel?
Hi: Just in the process of integrating to the Zoho API... Hit a minor hurdle - so advice appreciated: I'd like our website to generate "System" support requests - these are actions that the support team needs to proactively follow up on that relate to a specific customer, vs. an actual support request from that customer. An example would be when someone's account's been disabled due to non payment and we want out team to follow-up. So, I've set up an additional entry in Channels called "System"
Event triggered outbound service call needs
I have a fairly simple use case I'm hoping can be handled in the architecture as it is today. I need to take an action when certain conditions are met, specifically with Zoho Support. For instance, when a support ticket is closed, I need to trigger an event to an external web service to allow me to do a customer satisfaction survey. Not seeing anything in the API documentation that indicates there is support for this kind of an outbound service call. Anyone tried to do anything like this?
Error Codes
Is there information published on the error codes that are returned by the Zoho Support API? I have been able to locate this in the past for other Zoho products (CRM, Projects, etc.) that I've done development for in the past. However, I was unable to locate this in the documentation for the Support API. Best regards, Chris
How can I edit an uploaded logo?
Have added an incorrect logo but am not able to remove or edit company logo anymore. Please help!
How to get email notifications?
Hello, when I open a ticket or support case, I put in the information of the person that needs the support with the email. I also put in the person that will be attending that case, but the problem is that the user does not recieve the notification and also the person attending the suopport does not recieve the email notification. Can someone help me out?
Enhanced Security for APIs and Web Forms
This announcement is to inform you that we are planning to enhance our security for APIs and Web forms. These changes will be mandatory from 4th November, 2011. Zoho-Support API Users We are planning to support APIs only in HTTPS mode, therefore you are required to make changes in the APIs that you are currently using. For more information, see the API Guide. Web-Form Users We're enhancing our security in the Zoho Support Web forms. Make the following change n the Web-to-request forms that you generated,
View a sheet twice with same url
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Is it possible for a respondent to return to a form they have previously started completing and update it?
Hi, I have created a form that is quite long. I don't want to split it into parts. I want a respondent to be able to reaccess a form that they have previously started filling in and add more information. Is this possible? thanks Patrick
How to share a form to an email adress after pressing submit?
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,
Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented
[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most
Major Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GET
Functional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.

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