Am I able to create a Zoho Report database for my Zoho Support ?
I generated a Zoho Service Communication (ZSC) Key in Zoho Support didn't see an area in Zoho Reports to place this .shared apps
I shared an app with my users but it is not in the Shared App list. They can reach the app via a direct link - so the app is shared correctly (i followed zoho's instructions), but it's just not on their Shared App list it's also not shown in the Workspace Apps list. how can i fix it? thanksHow to stop running process in WebNMS without stop server.
Hi, I have requirement that have to stop running process when some requirement not fulfill. When WebNMS server start all process will up but in my requirement is that In my java code I am checking initially that particular database table schema is present in database or not. If database schema is not present then I have to stop the my process through code. I can’t stop server because at the same time other process is up. So how can I achieve the above requirement that other process will not affected.help - the lookup field
Is there a way of using 'lookup' field as a list of links? I need a radio button chosing from a list of links. any other way of doing it? Thanks!Adding a Request via ZOHO API - getting 1001 error
We just started working with the ZOHO Support API and everything looks pretty straight forward so we figured we'd try a quick test with an XML file to see how it worked. We keep getting the following error. <response><error><code>1001</code><message>Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter.</message></error></response> We thought we could use curl from the command line to send the attached XML file but it doesn't seem to be working.What is error code 4832?
Keep getting this response while trying to add a request. <response uri="/api/xml/requests/addrecords"><error><code>4832</code><message>Problem occured while processing the request</message></error></response> What does this mean? How can we troubleshoot this error? Thanks. BillSupport api issue
HI I m executing following url for zoho support to insert record in zoho support account but it is giving me error "Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter" i m using follwing url https://support.zoho.com/api/xml/requests/addrecords?apikey=mykey&ticket=myticket& portal=demosupport & department=kawamedia & xml="<requests><row no="1"><fl val="Subject">Add Records Demo</fl><fl val="Contact Name">John</fl><fl val="Product Name">CustomerZOHO SUPPORT INTEGRATION
We are seeking to implement ZOHO SUPPORT for one of our web design clients. We aim to develop the website in Wordpress. They sell mobile phones and install mobile commerce software on the phones. Please see the attached document which has the initial suggested work flow. I am in discussions to see how this can be further simplified but implemented as best as possible. Possible offers welcome for this integration. If you are good with web design, I might be able to consider your doing the full websiteHow to send multiple emails via a look-up
Hi, When I press submit I want to send emails to whom I have selected in a look-up in my form. The look-up refers to a list of customers email-adresses. When I try to do this in script I get the following error message "Error in statement at line number 1 Email Address cannot be 'STRINGLIST'" Why can't i use a sting list for sending emails. How do I do instead? Thanks! Oscar TaurellProblems with Zoho Writer Online Word Processor, please help!
I need someone to explain to me why Zoho writer - online word processor keeps telling me that it cannot save my docs. Then when I have written 12-14 pages and try to spell check or look it over to print, it tells me to open it up in PDF file because the words are "hazy", I mean really. This is my third book I have written and never have I had so many problems. While I am writing it will have a pop-up stating "It ( Zoho is having a problem saving my work, I need to stop and try to save it before itAdding a Request via Zoho API... Any way to set Channel?
Hi: Just in the process of integrating to the Zoho API... Hit a minor hurdle - so advice appreciated: I'd like our website to generate "System" support requests - these are actions that the support team needs to proactively follow up on that relate to a specific customer, vs. an actual support request from that customer. An example would be when someone's account's been disabled due to non payment and we want out team to follow-up. So, I've set up an additional entry in Channels called "System"Event triggered outbound service call needs
I have a fairly simple use case I'm hoping can be handled in the architecture as it is today. I need to take an action when certain conditions are met, specifically with Zoho Support. For instance, when a support ticket is closed, I need to trigger an event to an external web service to allow me to do a customer satisfaction survey. Not seeing anything in the API documentation that indicates there is support for this kind of an outbound service call. Anyone tried to do anything like this?Error Codes
Is there information published on the error codes that are returned by the Zoho Support API? I have been able to locate this in the past for other Zoho products (CRM, Projects, etc.) that I've done development for in the past. However, I was unable to locate this in the documentation for the Support API. Best regards, ChrisHow can I edit an uploaded logo?
Have added an incorrect logo but am not able to remove or edit company logo anymore. Please help!How to get email notifications?
Hello, when I open a ticket or support case, I put in the information of the person that needs the support with the email. I also put in the person that will be attending that case, but the problem is that the user does not recieve the notification and also the person attending the suopport does not recieve the email notification. Can someone help me out?Enhanced Security for APIs and Web Forms
This announcement is to inform you that we are planning to enhance our security for APIs and Web forms. These changes will be mandatory from 4th November, 2011. Zoho-Support API Users We are planning to support APIs only in HTTPS mode, therefore you are required to make changes in the APIs that you are currently using. For more information, see the API Guide. Web-Form Users We're enhancing our security in the Zoho Support Web forms. Make the following change n the Web-to-request forms that you generated,View a sheet twice with same url
Hi We have tried to integrate Zoho sheet viewer into our application. The scenario is that users can upload different types of files e.g tsv and we have different "viewers" for the files, we use Zoho for spreadsheets files. One problem, or I don´t know if it´s possible is that when we generate a link, we embed it into our application using a iframe and this works fine. The problem comes when the user have done other things in the application, in the same user session, and wants to view the fileIs it possible for a respondent to return to a form they have previously started completing and update it?
Hi, I have created a form that is quite long. I don't want to split it into parts. I want a respondent to be able to reaccess a form that they have previously started filling in and add more information. Is this possible? thanks PatrickHow to share a form to an email adress after pressing submit?
Hi, I need to know how to share a form to an email-adress/user after an user have pressed submit in an other form. Is it even possible? Thanks in advance! Oscar Taurell
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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How to add Zoho Desk ASAP to an Angular application
We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script insideUnable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,zoho.desk.update doesn't change 'reply to' when changing Contact
I have a creator script that sends a Form to Desk for stuff like setting up new employees etc.. Due to new email restrictions, we can no longer fake the 'from' address so it must come from one of our emails, like 'support@domain.com'. So I developed a
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