Get Tickets for a specific date
Is there a custom function or api that I can use to get ALL Tickets on a specific date? Currently with the List All Tickets API, the most you can get is the 100 MOST RECENT (the default is about 20) for with in the last 15, 30, or 90 DAYS. We get moreIs there an API function for the customer to add to an existing ticket thread?
Hi Is there an API function for the customer to add to an existing ticket thread? example, customer puts in new support ticket. support replies and ask for more details. customer replies with more details -what api function is used for this (will addFetch all tickets with API
I want to get all the tickets from Zoho desk, because the API is limited to 100 tickets on each call, I will fetch the data from script, Is there a way to confirm that I got all the tickets? maybe with ticket number? When I try to fetch 100 ticketsDesk API - Reports
Hi, Is it possible to download the contents of a custom report through the Zoho Desk API? We need to be able to export all of the ticket data (header, threads, comments, resolution, time, etc.) so that the data can be used in our 3rd Party Reporting product.Zoho Desk - Searching for tickets within a specific date-range
Hey all! Currently trying to implement a weekly search job via Zoho Desk API. It doesn't seem like it's supported, but I figure I'd ask: Is there any way to utilize the "Search" API to find tickets within a specific date range? If not, what's the best way to approach getting the newest tickets for the week? I'd imagine once there are many, many closed tickets, the "get all" tickets call would be a little heavy. Best, AaronUpdate Custom Fields Not working
Hi Guys, I am trying to update the custom fields from a deluge script, however its not updating the ticket. Syntax as follows; recordValue = {"cf":{"cf_ticket_link":alarmurl, "cf_deployment":deployment}}; ticketurl = "https://desk.zoho.com/api/v1/tickets/"Custom Prioritization Calculation Zoho Desk
Hello, I want to apply RICE prioritization by using custom functions (or maybe some other approach). Here is a sample of what I am trying to achieve -> https://drive.google.com/file/d/19Uwjjfli23FV7-p8SiRcUspHw13dWH8f/view?usp=drivesdk I would like toThe image URL from Ticket API response is wrong
I attached a image when replying to a ticket on Zoho Desk. And the image URL that I got by inspect that image is image URL. But when I try to get that image URL by using "GET /api/v1/tickets/{ticket_id}/threads/{thread_id}", the URL I got is: https://desk.zoho.com/api/v1/threads/602128000001041131/inlineImages/edbsnb6e73af32a96c8276baef2cfab2e75aba2e8e4ec0c3cc97af961d8b596f17a305f07461bd45562191b6f936e0ca8394eda32ccae832833b938f6eea96a341ba47773348c8ddb0f2139359c3c3c39cd32?et=17dadeeac68&ha=ae044241b921f21304110139d38c2801b7a017624cebe792ab1d1ce3d6b0547f&f=1.png.API error
Please can someone tell me what I'm doing wrong here? I have created a "Self Client" app in the API console (the EU one as that's where our accounts are). I have copied the client ID and client secret. I have then generated a code, for scopes Desk.search.READUsing the API to write/read data to a Custom field collection
We when create our tickets, we are selecting from a dropdown list of values. We would like to using the API add more values to the list so they can be selected. For example this is the ticket data. from https://desk.zoho.com/api/v1/tickets/394 .....Draft Email Reply Using Template
Hi, I searched and searched but to no success. Is it possible to draft an email reply and use a template for that? Using custom function, of course. ThanksUpdate ZohoHCAsapSettings
Hi, Is it possible to update ZohoHCAsapSettings? Example: I want to attach the current URL in a SPA to a ticket. How can I do that? Updating window.ZohoHCAsapSettings doesn't work and I'd like to avoid reloading ASAP entirely.Can't populate hidden field with ZohoHCAsapSettings
Hi, I want to add some information to tickets created in ASAP. I can do so using ZohoHCAsapSettings as long as the fields are editable. However, I want to hide those fields, but as soon as I configure them to be hidden in the knowledge base, their valuesUnable to add custom fields to Tickets through API
I have added two custom fields to our Ticket layout. Company ID and Location ID. The Fields page shows that in the API their names will be cf_company_id and cf_location_id. When I submit a ticket through the API I get: {"errorCode":"UNPROCESSABLE_ENTITY","message":"AnUpdate Ticket description
Need help asap. I am trying to update description and found out i cant send html formatted string in xml. Its failing. https://desk.zoho.com/api/xml/requests/updaterecords?authtoken=..........&portal=.....&department=.....&xml=<?xml version='1.0' encoding='UTF-8'?><response><row no='1'><fl val='Description'>'asdf asdf asdf /nasdf <u>asdf asdf/n</u>asdfasdf<font size="5"> asdf asdf asfd /n</font>asdf asdf /nasdf/n'</fl><fl val='Status'>Closed</fl><fl val='Read Status'>False</fl><fl val='isCreating Deadlines
We are trying to create deadlines for individual steps within a transition. Ex: in real estate transactions, each step(appraisal, repair negotiations, closing paperwork, mortgage inspections) has a deadline to meet to get to the ultimate deadline(closingDeluge script assistance
I'm trying to figure out how to create a function in tickets (zoho desk) that would query past tickets from a contact until it found one that had a non-null value in a custom field, and then copy that value into the current ticket (same field) CanHow to search using custom fields in Zoho Desk (via Deluge scripting)?
In Zoho Desk, I have an account-level custom numeric field, called 'cf_vl_client_id', which is used to store the internal Client ID generated by our system. When I am trying to search records (in the Accounts module) using this custom field, I am constantly getting an error: zoho.desk.searchRecords(deskOrgId, "accounts", {"cf_vl_client_id": 1000}); Error: {"errorCode":"UNPROCESSABLE_ENTITY","message":"The value passed for the 'cf_vl_client_id' parameter is invalid."} Surprisingly, I am able to findCan't create a ticket via API
HI, I am trying to create a ticket, as per the documentation https://desk.zoho.com/DeskAPIDocument#Tickets%23Tickets_Createaticket I am passing in the orgId and authtoken in the header and the two other required fields as perams https://desk.zoho.com/api/v1/tickets?subject="ThisThe Customer Happiness REST API is broken
1. We are unable to extract the customerHappiness ( https://desk.zoho.com/DeskAPIDocument#CustomerHappiness#CustomerHappiness_ListallcustomerHappiness) object using the ticketNumber criteria. We keep getting HTTP 429 even when we limit to 60 calls perI can't refresh token
I am using postman to test apis that I will be putting into an applciaton and I am having issues getting my refresh request to work -the redirect_uri is https://www.getpostman.com/oauth2/callback (is this correct? what should it be) and what should AuthorizationWorkflow rule to update contact
Hello, Is it possible to have a Workflow rule to updating a Contact as soon as that contact is created? So, when a contact is created, I want to update that contact's Title field.How to determine which department KB articles are in?
tl;dr Is there any way I can tell what department an article is in from the List Articles API endpoint ( https://desk.zoho.com/DeskAPIDocument#Articles_Listarticles)? Hi everyone, I'm using the Zoho Desk API to integrate our knowledge base into our ownIssue on Upload API and href image URL
Here is my Full API Code , URL : URL: https://desk.zoho.com/api/v1/uploads/659563000000193003/content Headers* Authorization: 'Zoho-oauthtoken 1000.ed5ce2836bf5ba9b946f5ec9************88e73ff4883a3e9c58ffeb7870' orgId: 7586***** RESPONSE{ "errorCode":[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostHow to get all contacts that are not currently linked to an account?
I am trying to get a list of contacts that have accountId field of "None". How can I do this? Also, I would also like to know how to get the total count of contacts. Thank you.How to create an article containing images and rich text via the api?
Hi, I'm trying to migrate our kb articles from our previous helpdesk service, and import them to ZohoDesk. Is there any way to create an article that contains images? Is it possible to add formatting to articles created via the API? Thanks, Adam.Desk API requests in python
Could someone give me an example of how to structure an desk API call for all client happiness data in python? I've authenticated successfully using self client, just not sure how to structure the request and the documentation example doesn't really makeCan't attach multiple files to Zapier-created ticket (GravityForms - Zapier integration)
I have a web-form on my WordPress website (Gravity Forms), and I have successfully managed to create a chain of zaps that does the following on form submission: 1. find or create a contact from the email address in the form, 2. take contactId from 1 andAPI Endpoint
Hi, How do you create my API end point? I want to look at Zoho Desk Tickets. So far I have created a token with the scope desk.read. I have my org ID. I am getting 401 error and sometimes 422 error. I believe both have to do with the auth code. Is thereCan't create contact in ticket with custom fields(cf)
I'm trying to create a ticket with a contact that contains a custom field, but I can't . { "departmentId": xxxx, "subject": "Prueba", "description": "Description", "priority": "High", "category": "Others", "classification": "Problem",Zoho Desk End-User
I can add a contact via api to Zoho Desk, there is no problem. But Once I add a contact, she/he is not a end user, he/she is just an ordinary contact. How can I add an end-user to Zoho Desk Contacts with Zoho Desk Api?Remote Authentication-hexdigest() function
I try to configure remote authentication settings for SSO in Help Center Portal and encounter apikey which generating with the function => hexdigest(MD5(operation+email+remoteauthkey*+ts)). I have supposed this function(hexdigest()) belongs to java,Issue on Upload API and href image URL
Hi, Hope you are doing well. We are actually facing an issue related to uploading an image via Upload API. The issue is when i upload an image via api it returns id , href , name & so on, But when i use that href to GET hit and see response it sometimesUploads API Body samples & request method
Hi, Hope you are fine. I am request UPLOAD Api from post man its totally working fine but how could i pass all that body and headers via JS code.I am attaching images what i got in response please have a look into it. In this image i am showing the consoleIs there any way to get CSAT survey link via API or Webhook after a ticket is closed?
Hi, I'm working on a project that aims to allow a customer to lodge their issue via Slack. I want to send the customer a CSAT survey link via Slack after the ticket closes. Just like in the case of email but I want this in Slack. Till now I haven't been[ASAP] [iOS] Troubles to open the ZohoDesk Chat in version '2.0.6'
Hi Zoho Team. The chat had been working well until today , I tried to open the ZohoDesk chat from ASAP module, and I got the following error in the console: ✅ ZohoDeskPortalSDK 2.0.5 11:22:32:506 {UI} ZDPortalNetworkService.swift-setASAPheaders():452Does refreshing auth token count as api call?
There's limit to how many api request you can make per day. Does refreshing auth token count towards total api request callsZoho Desk API Get Ticket Attachments allways return empty
I'm trying to use the API do sync tickets to my internal Ticket manager. Tickets and Comments are OK, but Attachments allways return an empty array: {"data":[]} I need to pass other parameters? Example Url: https://desk.zoho.com/api/v1/tickets/13228000020730005/attachmentsASAP Knowledge Base - Multilingual KB
Hello, We are using your new feature "Multilingual KB". So we have now 2 languages in our Knowledge Base and would like to be able to show the KB Articles on our ASAP module depending on the language of our user. How can we do this ? I don't see any optionNext Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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How to reply to thread via API
We have built a webapp for our customers that uses the Zoho Desk API to enable each customer to view their full list of tickets, view individual tickets and raise new tickets. The Zoho Desk API doesn't have the ability to reply to a ticket/thread. RepliesMerge Contacts API Error
I want to use the Zoho Desk API to merge duplicated contacts. I wrote the following Deluge function to do this: merge_contacts_api_payloads = List(); merge_contacts_api_payloads.insert({'ids':{'842454000000989001','842454000002232455'},'source':{'firstName':'842454000000989001','lastName':'842454000000989001','email':'842454000000989001','secondaryEmail':'842454000000989001','accountId':'842454000000989001','twitter':'842454000000989001','facebook':'842454000000989001','phone':'842454000000989001','mobile':'842454000000989001','type':'842454000000989001','title':'842454000000989001','street':'842454000000989001','city':'842454000000989001','state':'842454000000989001','zip':'842454000000989001','country':'842454000000989001','description':'842454000000989001'}});Unable to retrieve Ticket activities
I have the following scope, Desk.contacts.all,Desk.products.all,Desk.settings.all,Desk.basic.all,Desk.tickets.all,Desk.activities.calls.READ , Desk.activities.events.READ , Desk.activities.READ , Desk.activities.tasks.READ , Desk.calls.READ , Desk.tasks.READAPI Scope for Layouts?
I added several lookup fields in zoho desk that seem to exist in the modules but they aren't appearing under Modules & Fields. I assumed some of the functionality might be broken, so I wanted to investigate the layouts with the API. When accessing desk.zoho.com/api/v1/layouts?module=ticketZoho Deluge Help - Search Records on custom field value
I have created a function that searches for tasks on Zoho Desk based on a custom field. When executing the code, it fails with the following: {"errorCode":"UNPROCESSABLE_ENTITY","message":"Extra query parameter 'cf_ticket_scheduled_date' is present in
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