Set Reply-to when creating ticket through API
I am creating tickets through the Desk API. I assign these (based upon some criteria) to a specific department. This departments has a couple of ReplyTo email addresses defined. How can I give the ticket the knowledge of the correct ReplyTo email address?zohodesksdk utf-8 encoding issue
Hi Team, Whenever I create multilingual ticket via zohodesksdk-1.1.0.jar the characters lets say in hindi gets replaced with ????, So I did some decompiling and found out that below line was the issue: InputStream responseStream = HttpClient.getInstance().callAPI(APIConstants.HttpMethods.POST,requestURL.toString(),How can i get "org_id" for with my zoho desk account
Hello Team, I need to integrate zoho desk API in Magento2, I am try to integrate this library (https://github.com/thisvijay/zohodesk_api_samples/blob/on_progress/PHP/createAccount.php) for API call but for all API call "org_id" is required parameter that we need to pass and i am not able to get "org_id" for my account. Can someone please help me on this. Regards, ParimalThe value passed for the 'Zoho-oauthtoken' parameter is invalid.
Hi, I am in the process of converting our stand-alone Console Application which retrieves open tickets to oAuth. I’ve followed all of the steps to obtain my Access and Refresh tokens successfully and up until that point, everything works fine. I’mZoho Desk to Aha Integration
Has anyone got an integration between Zoho Desk and Aha. If so how have you managed to achieve this? I would like to be able to push tickets from Zoho that are either ideas of feature requests of to Aha where they are managed by the product team. ThanksContacts unmapped with CRM
Hello Zoho Support, There is a filter on Zoho Desk 'Customers' GUI called "Contacts unmapped with CRM". Is there a way to conduct a similar search using Zoho Desk API's? Our org uses both CRM and Desk. We have enabled two-way sync between both theseZOHO Desk OAuth tokens
Hi, I have some code that get invoked every day and fetch ZOHO tickets. This is Working fine using authtokens. Since this method has been deprecated, I'm trying to change my code and use OAuth tokens instead. I've followed https://desk.zoho.com/DeskAPIDocument#OauthTokens#RegisteringAClient andCan we post a comment to a ticket using API?
Is it possible to post a comment to a ticket using API?Is there other options for Remote Access besides SAML?
Hi, our application is currently configured based off this document as described in this document, Remote Authentication - Zoho Desk Knowledgebase, to SSO users from our application to zoho Help Center homepage. Our application is not currently configuredASAP API - Open "Add Ticket" in ASAP for jwt logged-in user.
through the following code: create(prefill?: { subject?: string; description?: string; }): void { window.ZohoHCAsapSettings.ticketsSettings = { preFillFields: { subject: { defaultValue: prefill.subject || "", }, description: {ASAP API Hide name and email in chat tab when user logged-in
through the following code I can prefill name and email. I'd like to know how to hide these fields, because I don't want my user to change them and pretend others. window.ZohoHCAsapSettings.zohoChatSettings = { salesIQOptions: { email: iam.user.email,ASAP API detect users' actions
I'd like to know when user click on add tick button, so I can prefill/clear subject and description in the form. Or notify me when user submit a ticket, so I can clear these fields When a user click on report bug on my web app, I will open asap add ticketError thrown when change language through ASAP API
Following is a codepen to reproduce it: https://codepen.io/uchihayuki/pen/vYKwmJE?editors=1111 Click either on Chinese or English, an error will be thrown, then the Asap widget disappeared... when I run it in chrome locally, console shows: react.vendor.1aa51f24d953e4b80e95_.js:25Reminder - Deprecating Support for Authtokens
Dear Zoho Desk API users, We would like to remind you that we're discontinuing support for authtokens from our APIs. As mentioned earlier in this post, after the 30th of November, 2020, you won't be able to generate new authtokens. Further, any authtokensAssigneeId field is ignored by the API
I'm trying to create a ticket using the API. I am using the assigneeId field to assign the ticket to an agent. The call is accepted but it looks like the assigneeId field is ignored and the ticket is assigned to my own agent account. What am I doing wrongProblem about Zoho Desk Contact API
We can see from contact structure that it has a field called photoURL, but I don't know how I can provide this info. We can see from create contact api that there's no way we can provide this info, and I don't know how to provide it in the zoho deskContact name
Is it ok for different contacts share the same name? When I create a contact which has the same name with an existing contact in Zoho Desk website, it says "Duplicate Contacts with this name "X" already exist". But it still allow me to create it. OnCannot create ticket in API, INVALID_DATA error returned against valid json.
Hi, I'm trying to use the API to create a ticker, and I and getting an unusual error back when I post up data to create a ticket. I have called the API endpoint to list the departments, and I am taking the id field from one of the ones listed and puttingCan't create a ticket via API
Hello, I am using a post service (Servistate on Chrome extensions) to quick test creating a ticket via Zoho Desk API before writing code. I am sending a POST request to https://desk.zoho.com/api/v1/tickets with correct authorization and orgID (They work because I tried other get/post requests successfully like retrieving customer ID, and search for customer via email) I also provided the three required parameters: subject, departmentId & contactId as mentioned in the documentation here https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_CreateaticketAdd ticket thread from my application
Hi, Currently, I have an application that is consuming Zoho Desk API, now I am trying to add threads to tickets from a FORM in my site, I dont get how can I do it using POST /api/v1/tickets/{ticket_id}/sendReply... I have the ticket id that I would like to add the thread, but I don't know which CHANNEL should I use, I tried to use WEB, but when I send like this: { "channel" : "WEB", "content" : "Test" } the return is an error 500: { "errorCode": "INTERNAL_SERVER_ERROR", "message": "An internal serverHow to nest ASAP views in iOS and Android?
Is it possible to embed the ASAP views from the ASAP Mobile SDK v2 inside of a container view in our mobile apps? For example, our current app has TabBar and Navigation container views which wrap around our previous contact form and FAQ/KB sections. The current examples for using the ASAP SDK result in a full screen view that covers the entire UI.ZohoDesk Ticket Creation on API not working ,
We have our website integrated with zohodesk API, this was working up until today. I have spent most of day trying to figure this out so any help will be appreciated. the service is written in c# , and just trying to create a ticket with below code : string postData1 = JsonConvert.SerializeObject(ticketSend); Uri uri1; HttpClient client1; HttpResponseMessage message; uri1 = new Uri("https://desk.zoho.com/api/v1/tickets");DESK Webhook ist not sending any data to my URL (PHP)
Hi, I have set up a webhook that is triggered when a new ticket is created in DESK. I can see that my URL beeing called but there is no data / POST. According to the documentation https://desk.zoho.com/support/WebhookDocument.do#EventsSupported There should be 4 paramteres one of which is named "payload" containing the data in JSON format. But there isnt. I tried the ticket add process and also the "Test Run" button which should send a sample payload. I tried everything in PHP to catch the data.Send Message from Desk to MS Teams Channel
I currently have various functions in Desk that I am using to send notifications to Cliq using workflows. Example below: message = {"text":"There is a new ticket waiting --- [#" + ticketNum + " SUBJECT: " + tikSubj + "](https://desk.zoho.com/support/comtrsys/ShowHomePage.do#Cases/dv/" + tikID + ")","card":{"title":"New Support Ticket ","theme":"modern-inline"},"broadcast":"true"}; resp = zoho.cliq.postToBotAsAdmin("ctssupport",message); I am wondering if there is any example code of how I can changeSend outbound email through Desk API
Hello guys, I would like to know if there is a way to do the same thing from this case: https://help.zoho.com/portal/en/kb/desk/for-agents/articles/sending-outbound-emails-from-zoho-desk Send outbound emails, however using the Desk API. I tried to found this in the documentation but with no success. There is a method to do this? Thanks in advance.Add file when creating ticket in desk.zoho.com/api
I am building a system to add tickets through the API. There is the option for uploads as a list in the create ticket API call; however I seem to be unable to include a file when creating a ticket. I get UNSUPPORTED MEDIA TYPE if the content-type header is application/json - and I get no response (and no ticket) if the content-type is multipart/form-data and the closest I can find to support is this 2 year old ticket using I think a different version of the API: Here Perhaps I'm doing this wrong-Advanced Desk Integration
I really have two questions about how to meet a large customer's request. They are a retail customer with thousands of stores. They would like to be able to enter a ticket using a store number, and we would then be able to auto-populate other fields related to a database of those stores - address, hours, etc. There is no database integration built-in with Desk, but one idea I had was to create a database using Zoho Creater (or some other app) and then do a trigger with Zapier to update address fieldsWhat is user_token in context of ASAP Widget for Zoho Desk?
userInfo :{ token : "tokenValue" } Assume this part of the asap widget JS object part. What do I need to place instead of "tokenValue". If I need to generate it with JWT secret, what should I use for a token before encryption? I read the documentation but didn't get what is exactly this token is? Is it unique for each user? If yes, then how to generate it. I can encrypt anything with JWT, but what data do I need to encrypt with it? Can you show me an example?the Spam flag for Desk tickets are not accurate
Hi, When I used the /api/v1/tickets api, the spam flag always appears as false. The data does not appear accurate. I want to be able to separate the tickets my staff is marking as spam. How can I accomplish this? ThanksGetting 500 code when trying to update account
Hello, I am having trouble to udpate any parameter using the API. I am pretty sure that I am sending a correct Token and that it has the needed scope (Desk.contacts.UPDATE). First I tried sending the whole information, but got the error, and I ma still getting the same error by just sending just one parameter: async function updateCompany(accountId, params){ let headers = httpCalls.buildHeaders(); let url = `https://desk.zoho.com/api/v1/accounts/${accountId}`; let payload = JSON.stringify(params);Added search and add ticket to software using ASAP - Is there a way to filter categories?
Hi, We have implemented the ZOHO Desk Knowledge base search bar and add ticket option through ASAP in our software application. This shows our full knowledge base including multiple categories. Only 50% of these categories (see attachment) are relevant to our software. Is there a way to filter out some categories in the ASAP option?Final Reminder - Enhancement to Agent/Team-Related Permissions and Corresponding API Changes
Dear Zoho Desk API users, Close to a year ago, we made a few API enhancements in line with GDPR guidelines. These enhancements relate to agent profiles and teams, providing a way to control who can view Personally Identifiable Information (PII) of your agents. (Click here to read the announcement.) We hope you went through the API changes detailed in the post and tweaked your API-based tools accordingly. If not, please read the announcement once again and make necessary modifications before theToken getting DEPRECATED_AUTHTOKEN_SCOPE
when I trying to get a token. can anyone help in this situation? https://accounts.zoho.com.au/apiauthtoken/nb/create?EMAIL_ID=vineeth.v******ic.com.au&PASSWORD=**********&SCOPE=ZohoSupport/supportapi getting result like #Wed May 06 01: 12: 38 AEST 2020 CAUSE=DEPRECATED_AUTHTOKEN_SCOPE RESULT=FALSETickets Activity
Good Day, May I know if the Zoho Desk has activity/, ogs or actions within the ticket? Thanks.Remote authentication error
Hi, our customers can't login via remote auth anymore. I'm passing the correct timestamp (ts) at GMT+0 in the request, but i'm always recieving an error: {"result":"failure","cause":"E105 - Request Delayed"} This is preventing our users from checking their tickets. Please check the timezone set in your response servers.Creating a customized web form for ticket generation
Hi, I'm trying to create a customized web form for support tickets in my website. The Advanced Web Form solution does not work for me out-of-the-box because it requires a 1:1 mapping between zoho fields and webform fields (e.g. I can't concatenate "Request Type" and "Order ID" into the "Subject" field). I was redirected to use the Desk APIs instead. Unfortunately, Oauth doesn't work for me because my website is hosted on Shopify. I have no model / controllers to store the access tokens and refreshBreaking API Change Related to Agent Profile Pictures
Dear Zoho Desk API users, We would like to bring your attention to a breaking API change that would impact the way agent profile pictures are fetched in a large number of APIs (tickets, contacts, articles, etcetera). This change particularly pertains to cases when agents do not have profile pictures set in their Zoho accounts. Currently, if an agent does not have a profile picture, this is indicated in the API response through the photoURL key, whose value is returned as null. And you handle suchTicket Timer API Call Error
Hello, I am working on a custom interface to start and stop the ticket timer. I keep getting a 301 Moved Permanently error as a response the API call is to `http://desk.zoho.com/api/v1/tickets/${params.id}/timer?action=${params.action}` can someone let me know what this error is for? Thank you.Implement ASAP for Mobile Platforms on a React-Native App.
Hello. I am currently developing a React-Native app for mobile phones and I wanted to include the Mobile SDK in order to include the Customer Support dashboard. I am not knowledgeable in Java and some questions have arisen when trying to follow the step by step documentation. First, I added the 'Initialize the SDK in Your App' code snippet like this: @Override public void onCreate() { super.onCreate(); SoLoader.init(this, /* native exopackage */ false); ZohoDeskPortalSDK.Logger.enableLogs(); DeskConfigBug: filtering by due date fails in Zoho Desk API tickets search endpoint
Steps to reproduce: GET /api/v1/tickets/search?limit=100&dueDateRange=2019-06-30T16:40:00.000Z,2019-06-30T16:50:00.000Z&sortBy=createdTime Result: the response returns all tickets from the beginning of time, regardless of due date. Expected result: it should only return tickets whose due date is between 2019-06-30T16:40:00.000Z and 2019-06-30T16:50:00.000Z. It was working perfectly fine until today (30/06/20) around 11:55 UTC, when it suddenly started ignoring the dueDateRange query parameter. ProbablyNext Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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Marking a Desk ticket as Unread after merge
We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found theTicket owner for desk ticket can't be set using Zapier "Create ticket" function.
I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if IError 403 (forbidden) when using get ticket API on a ticket in a new department
Hi We use get ticket API and it works well. We created a new department and when we try to use the same API on the tickets from this department, it fails with the error: b'{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}'How to add sort order to API
Hi, I have tried using the parameter ?sortBy=createdTime on this api https://desk.zoho.com/api/v1/tickets/xxxxxxxx/conversations?sortBy=createdTime but its saying its an invalid parameter. Is there a parameter to sort on this API? DaneRe-create auth token
I need to re-create a self-client auth token, with the same scopes (and additional ones) as the current token. Is there a way to view the scopes assigned to the current token to ensure that no scopes are missing when creating the new one?
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