Issue on Upload API and href image URL
Hi, Hope you are doing well. We are actually facing an issue related to uploading an image via Upload API. The issue is when i upload an image via api it returns id , href , name & so on, But when i use that href to GET hit and see response it sometimesIs there any way to get CSAT survey link via API or Webhook after a ticket is closed?
Hi, I'm working on a project that aims to allow a customer to lodge their issue via Slack. I want to send the customer a CSAT survey link via Slack after the ticket closes. Just like in the case of email but I want this in Slack. Till now I haven't been[ASAP] [iOS] Troubles to open the ZohoDesk Chat in version '2.0.6'
Hi Zoho Team. The chat had been working well until today , I tried to open the ZohoDesk chat from ASAP module, and I got the following error in the console: ✅ ZohoDeskPortalSDK 2.0.5 11:22:32:506 {UI} ZDPortalNetworkService.swift-setASAPheaders():452Does refreshing auth token count as api call?
There's limit to how many api request you can make per day. Does refreshing auth token count towards total api request callsZoho Desk API Get Ticket Attachments allways return empty
I'm trying to use the API do sync tickets to my internal Ticket manager. Tickets and Comments are OK, but Attachments allways return an empty array: {"data":[]} I need to pass other parameters? Example Url: https://desk.zoho.com/api/v1/tickets/13228000020730005/attachmentsASAP Knowledge Base - Multilingual KB
Hello, We are using your new feature "Multilingual KB". So we have now 2 languages in our Knowledge Base and would like to be able to show the KB Articles on our ASAP module depending on the language of our user. How can we do this ? I don't see any optionAPI Authentication Queries
Hello all I'm hoping someone in the community can help me get my head around what should be a simple query. I'm trying to integrate the Desk API into our IT monitoring system so that I can present ticket information on a global dashboard. We use PRTG[iOS] [ASAP] Problem archiving the project.
Hi Zoho team, I hope you are doing well. Currently we are implementing the live chat from ASAP module on ZohoDeskPortalService library, we have already implemented the live chat, in debug mode works well, but now we are trying to archiving this implementationDoes updating a ticket via API count as an Agent Response?
If a ticket is updated via API, does that API update count as an actual Agent reply and toward ticket response time for SLA metrics? I understand that Agent responses sent via email do not count toward response time for SLA metrics, so wanted to ask asContact not display fully through API
Hello Zoho Development Team I'm working on contact of zoho desk and noticed API get contact list seen not show fully all contact which display on web. I'm using this api GET /api/v1/contacts for getting contact list. I tried create a contact through APIcreate thread API
Hello, I couldn't seem to find a way to create thread I only found the ability to reply on the behalf of the assignee (the zoho desk support agent) I have a small chat system and I need to be able to open threads as the customer. is it possible?Error "UNPROCESSABLE_ENTITY" when I used zoho.desk.getRecords in Zoho Creator deluge Script
HI I have the following code in a function: q = Map(); q.put("accountName", "Test"); data = zoho.desk.getRecords(54xxx, "accounts",1,100,q, "deskConnection"); info data ; The account name "Test" exist in zoho desk but I have received the next error messageZoho Desk integration on my App
Here is what we are planning to do 1. Give a UI on the app to create a ticket 2. Show the ticket status on the app 3. Show the comments by the agent on the app 4. Allow customer to respond to the agent comments 5. If ticket is closed, allow customer toMissing a Create Thread API
Really frustrated that I can create a ticket through API but I cannot create, or add a thread through API (as far as I can see). I want to be able to mimic a complete EMAIL flow through API calls. Create a ticket through API. Add a thread which was originallyMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETDesk API Bad request
I have a problem... im doing this call : curl -X GET https://desk.zoho.com/api/v1/tickets -H "orgId:701841XXX" -H "Authorization:Zoho-authtoken 96610365260fac105f279882e741fXXX" And i have a 9 Tickets... but ever its the same response: {"errorCode":"BAD_REQUEST","message":"BadFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.API Create Ticket - email validation
REQUEST: POST - https://desk.zoho.com/api/v1/tickets { "subject":"testing_email_validation", "contact":{ "email":"testing_symbol_!_@test.com" }, "departmentId":"550547000008403071" } RESPONSE: 422 {"errorCode":"INVALID_DATA","message":"TheZoho desk POST /api/v1/tickets not returning response
I tried creating a ticket via the Zoho desk API, i got no response after the request was completed.Critical Update - Authtokens in Zoho Desk REST APIs will Stop Working in a Week
Dear Zoho Desk API users, In the second half of 2020, we had decided to indefinitely deprecate the use of authtokens and instead use OAuth tokens for authenticating users. We had informed the developer community about this critical change and the needDesk API Errors all of a sudden
Hello, We have been using the Zoho Desk REST API for a while now. We've upgraded to OAuth already. We suddenly have started getting errors like this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":401 Unauthorized while trying to use https://desk.zoho.com/api
Hello, I'm really struggling to get this api working with postman and so far nothing works . Let me elaborate what i'm trying to do using the api . I have went over the documentation and it got very confused , i tried getting all tickets using the infoFinal Reminder - Deprecating Support for Authtokens
Dear Zoho Desk API users, If you have been following this space, you would already know that we're discontinuing support for authtokens in our REST APIs. This is our final announcement on this subject. If you have already migrated from authtokens toPagination includes last thread when limit is greater than the number of threads
When querying ticket thread pages, I always get back the last result when the 'from' parameter is greater than the number of threads. For example, if I set from to 100 when querying a ticket with 5 threads, the response contains the 5th thread. I wouldDeprecating Support for Authtokens
If you use Zoho Desk's Rest APIs, chances are that you're familiar with authtokens—a form of security token that authorizes third-party applications to access the user's (Zoho Desk) account. In the coming months, we will be deprecating support for authtokens indefinitely. This means that post November 30, 2020, we will not support the generation of new authtokens. Put simply, if your apps rely on authtoken authorization, they will be unable to fetch information from Zoho Desk beyond the EOL date.How can I get all threads from the correspondence in the ticket (incoming threads would be cool) in my widget?
Hello, help me please =) In my widget, when I click on a button, I need to get certain data from an external server. The format and content of this data depends on the key expressions (like order numbers) in the incoming threads that the catomers leave.GET /api/v1/tickets return err500 when sending fields parameter
When i call GET /api/v1/tickets and fill in the "fields" parameter, i get response code 500. When i remove the parameter, everything is fine. not working: GET /api/v1/tickets?from=1&limit=100&fields=contactId%2Cstatus&include=assignee working: GETHow to send reply in Tickets as Contact via Channel Phone?
Hi Everyone, I created a ticket via PHONE Channel, when I reply the ticket with phone channel it gives me an authorization error while I already set the API for access and refresh token. send like this with POST method https://desk.zoho.com/api/v1/tickets/{ticketsId}/sendReply andFilter using date parameter
Hi Team Is it possible to filter out contacts and accounts based on modifiedTime parameter where we will be able to list only new and updated contacts ? If so could you please explain the procedure to achieve it?GET /api/v1/tickets returns always assignee=null
I'm calling DESK API /api/v1/tickets with following parameter: 'include' => 'assignee', However, in result, 'assignee' is always null, even if the ticket is assigned to an agent. This was working a few days ago, but does not work fromSet Reply-to when creating ticket through API
I am creating tickets through the Desk API. I assign these (based upon some criteria) to a specific department. This departments has a couple of ReplyTo email addresses defined. How can I give the ticket the knowledge of the correct ReplyTo email address?zohodesksdk utf-8 encoding issue
Hi Team, Whenever I create multilingual ticket via zohodesksdk-1.1.0.jar the characters lets say in hindi gets replaced with ????, So I did some decompiling and found out that below line was the issue: InputStream responseStream = HttpClient.getInstance().callAPI(APIConstants.HttpMethods.POST,requestURL.toString(),How can i get "org_id" for with my zoho desk account
Hello Team, I need to integrate zoho desk API in Magento2, I am try to integrate this library (https://github.com/thisvijay/zohodesk_api_samples/blob/on_progress/PHP/createAccount.php) for API call but for all API call "org_id" is required parameter that we need to pass and i am not able to get "org_id" for my account. Can someone please help me on this. Regards, ParimalThe value passed for the 'Zoho-oauthtoken' parameter is invalid.
Hi, I am in the process of converting our stand-alone Console Application which retrieves open tickets to oAuth. I’ve followed all of the steps to obtain my Access and Refresh tokens successfully and up until that point, everything works fine. I’mZoho Desk to Aha Integration
Has anyone got an integration between Zoho Desk and Aha. If so how have you managed to achieve this? I would like to be able to push tickets from Zoho that are either ideas of feature requests of to Aha where they are managed by the product team. ThanksContacts unmapped with CRM
Hello Zoho Support, There is a filter on Zoho Desk 'Customers' GUI called "Contacts unmapped with CRM". Is there a way to conduct a similar search using Zoho Desk API's? Our org uses both CRM and Desk. We have enabled two-way sync between both theseZOHO Desk OAuth tokens
Hi, I have some code that get invoked every day and fetch ZOHO tickets. This is Working fine using authtokens. Since this method has been deprecated, I'm trying to change my code and use OAuth tokens instead. I've followed https://desk.zoho.com/DeskAPIDocument#OauthTokens#RegisteringAClient andCan we post a comment to a ticket using API?
Is it possible to post a comment to a ticket using API?Is there other options for Remote Access besides SAML?
Hi, our application is currently configured based off this document as described in this document, Remote Authentication - Zoho Desk Knowledgebase, to SSO users from our application to zoho Help Center homepage. Our application is not currently configuredASAP API - Open "Add Ticket" in ASAP for jwt logged-in user.
through the following code: create(prefill?: { subject?: string; description?: string; }): void { window.ZohoHCAsapSettings.ticketsSettings = { preFillFields: { subject: { defaultValue: prefill.subject || "", }, description: {Next Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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OAUTH2 isn't working with Power Automate and N8N (Zoho Desk)
Hello, I am trying to set up an OAuth2 connection to the Zoho Desk API, but the authentication flow fails immediately. I am experiencing this issue in two separate platforms: Microsoft Power Automate (using a Custom Connector) and n8n. Instead of beingUploading Files from uploads api
I tried uploading the image from the API call but its giving me unauthorized error even i have given valid token in header. After uploading i need that id to pass in create ticket api uploads but its not uploading that file. Please help me out in th[SOLVED] Getting 401 when trying to download ticket attachment via API
I'm able to use the API just fine to access ticket content. But I cannot download ticket attachment, keep getting 401 Client Error. Example: https://desk.zoho.com.au/api/v1/tickets/{ticket_id}/attachments/{attachment_id}/content?orgId={org_id} For headers,
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