E105 - Request Delayed
Hi, When redirecting for a "signin" operation, we are getting the following error: {"result":"failure","cause":"E105 - Request Delayed"} What does this mean? ThanksBreaking Change Related to Time Entry APIs and Webhooks
Dear Zoho Desk API users, This is a heads-up about a breaking change coming up soon. This change impacts the responses to time entry APIs and webhooks. Read on for more details. Currently, time entry APIs/webhooks related to contacts, accounts, agents, calls, tasks, and events return the string value "null" for the associatedTicketId key, if there are no tickets associated with them. We have planned to change the string value "null" to just null, to denote that there are no tickets associated.Final reminder about removing organizationName key
Dear Zoho Desk users, This is the final reminder about permanently removing the organizationName key and stop supporting it in our APIs. About a month ago, we announced that the responses to the Get organization and List organizations APIs and the input payload for the Create/Update organization APIs would not include the organizationName key. The key will be replaced with the portalName key in these cases. The organizationName key has been deprecated already, and it will be removed entirely onCustom fields returns empty in Create Ticket API
Am sending custom fields like below in create ticket API but am getting empty response. Is there any error in my request? Request: "category": "general", "cf": { "cf_storeid": "1001", "cf_storename": "Test" }, "status": "Open" Response: "cf": {},getting a ticket
Hi i'm trying to get a ticket from zoho but through api ''https://desk.zoho.com/api/v1/tickets/450046000000205000?include=contacts,products,assignee,departments,teambut" but the remote server return 404 error can you help outExtension: Send reply to customer, with attachment
Is there an API call available for extensions to send a reply to the customer with an attachment attached? We have created an extension that generates an RMA sheet based on custom fields from the ticket and makes a PDF file out of it. It would be great if with one click on the button this would be sent to the customer. Many thanks!I had issue with getting PhotoURL from Agent by API
Hi, I got broken image from Agent PhotoURL like this : Is there any way to solve this? Regards, MahdiUsing zoho desk oauth API without user consent form ?
Hello, Is it possible to authenticate with oauth API without getting a user content form ? I am trying to embed a ticket form creation on my site, using the oauth to get access token, but I don't want to get bored with the user content form (Because using ticket creation api is already consented in this site).. Regards.Duplicate replies in Tickets from EMAIL channel
Hi, I had issue with duplicate replies in Tickets from EMAIL channel by calling this API : https://desk.zoho.com/api/v1/tickets/{ticketId}/sendReply With this payload : { "channel" : "EMAIL", "to" : "support@my.zohodesk.com", "fromEmailAddress" : "mobile-app@my.zohodesk.com", "contentType" : "plainText", "content" : "Hello", "isForward" : "true" } Then it shows duplicate replies in the tickets : Duplicate Tickets repliesIs it caused by multiple support email address? Here are my emailCreating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.[ASAP Mobile SDK - Android] Community is disabled for your portal
Hi, I got this message when I'm trying to startCommunity from Zoho Desk Instance. I just followed this guide : https://www.zoho.com/desk/developers/asap/mobile-sdk/android/displaying-help-components.html and found that there's configuration for Community from this : https://www.zoho.com/desk/developers/asap/mobile-sdk/android/community.html Did I missed something? Thanks! MahdiPermanently Removing the organizationName Key
If you are someone who extensively uses Zoho Desk APIs, you would have already known that the organizationName key has been deprecated. We have mentioned this piece of information in the documentation of our organization-related APIs. This is to let you know that we will be removing this key permanently and stop supporting it in our APIs. Going forward, the responses to the Get organization and List organizations APIs and the input payload for the Create/Update organization APIs will not includeZoho Support GetRecords API filtering
I'm using the Zoho Support API GetRecords method to return tasks. Is there a way to filter the results on one or more specific fields to limit what data I return? Can I filter on custom fields too? Also, if I query the tasks, is there a way to get the parent request for that task? Perhaps I could get the request CASEID returned in the tasks GetRecords and the follow that with a request GetRecords with a filter on the CASEID? Of course this assumes I can filter GetRecords queries on a specificEnsuring Transparency of Agent Costs
At Zoho Desk, we believe that some data points must be accessible for all users (except light agents). One such data point is agent cost per hour. Right now, this value is presented through the agentCostPerHour key in time entry APIs. You can restrict which types of users can view or not view this value, using profile-based field permissions (Read & Write, Read Only, and Don't Show). Going forward, the Don't Show option will be disabled for this key and only the other two options will be applicable.Call Zoho API via API
Hi, Is it possible create ticket via api without oauthToken? I tried call Zoho API from my back-end with authorizationToken generated in https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoSupport/supportapi,ZohoSearch/SearchAPI. and allways I get "errorCode":"UNAUTHORIZED","message":"You are not authenticated to perfom this operation." RegardsZoho Desk Debug
When we get an error message in zoho desk , it shows the error text but we dont know what's the line number, can you please add that feature? That will make our debugging easier. ThanksDeprecating a Key from Responses of Time Entry APIs
This is to inform you that we are deprecating a key from the responses presented for time entry APIs. This change relates to the way agent names are returned. Now, the details... The owner object in responses to time entry APIs returns the name of the agent and URL of the agent's profile picture. These data points are presented through the name and photoURL key respectively. The name key returns both the first name and the last name of the agent together. However, in APIs pertaining to other ZohoEnabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?Zoho Desk Search Endpoint
Hi, we are using https://desk.zoho.com/api/v1/search endpoint and we are struggling to understand the behaviour from the documentation. How would we perform a search for all resources with a particularly property value. For example to search all resources where ownerId=123345678 ? At the moment it looks like whatever is in `searchStr` param, will be matched across all properties of a resource. ThanksGetting 302 response on trying to get authorization grant
Hi! I am experimenting with the Zoho Desk OAuth2 API but when trying to get an authorization grant via curl, I am getting a 302 response which seems to indicate the api endpoint having been moved to somewhere else. What am I doing wrong? curl -i https://accounts.zoho.com/oauth/v2/auth?response_type=code&client_id=<insert id>&scope=Desk.tickets.READ,Desk.basic.READ&redirect_uri=<insert redirect uri>&state=-5466400890088961855 Of course I have removed the client id and redirect uri in the exampleSubmit Ticket from Custom Form on Website
Hi I would like to create new tickets from our custom form on our website including some custom fields like serial number. I would prefer PHP to create the ticket. I know there is the Zoho webform but we would like to create our own. I have now read into the API and with AuthToken this would work with PHP but it is deprecated and will not be supported any more in the future, so this not an option. OauthToken on the other hand needs an interaction from the ticket creator (customer) which we wouldChanging domain and Remote Authentication
If I were to change the domain url for a Zoho Desk account setup with remote Authentication, would I need have zoho install the ssl certificate, and recreate a new Authentication Key, or can the Key be used for the new site? ...also if I need to have you generate a new Authentication Key, will the current Key be valid, while we wait to receive and implement the new Key for the new Domain?Integration with Zoho BugTracker and JIRA
Hi. Is it possible to integrate Desk with both, JIRA and Zoho BugTracker? We need JIRA integration to add issues related to tickets to our development department (they work on JIRA mainly) but from the other hand we would like to use integration with BugTracker for other departements (they work on Zoho Projects and Sprints): Is that somethingHow can I deleted a user using Remote Authentication API Key?
Hi, I am singing up users to zoho with Remote Authentication API Key. Can I remove user from Support Portal using this key? And is there any guideline/documentation out there for that? ThanksReplying through email by client in Zoho API
Hello, I'm working on integration with Zoho Desk API. What we want is that customer creates a ticket in our portal, we can reply to that ticket in Zoho, and then customer can reply to this in our portal. How can we make customer email reply through API? Kind RegardsZoho desk Rest API
I want to consume zoho desk ticket API,but i'm getting error as unauthorized person (401 http error code). I am setting params orgid and access token still i could not able to figure it out.Pipedrive integration
Hello, Our customer success team control the workflow and our customer base with pipedrive. I would like to know if there is a way to integrate the actions within Zohodesk with the activities in Pipedrive. Mostly the decision factor surrounds the need that we have in creating a task with zohodesk so this would generate a trigger to the Pipedrive API to copy this to an activity there. What are the possibilities? Thanks in advance!Oauth flow
When I start the OAuth flow - if I state that I want scope Desk.basic.READ then description in the authorization page says: Write basic desk data such as organizations,agents,departments,roles,profiles,licence It should be Read and not Write. Says the same thing when I change the scope to Desk.basic.WRITE... You can see in the attached screenshot the relevant part of the URL and the marked line in the authorization text. Am I missing something?Treeview embedded in widget on Help Desk Home Page
Note: Zoho agents, please leave this discussion so I can hear from your users only. I already have a ticket open trying to find a solution for this, but it is taking too long for Zoho to find me a solution. Would like to ask Zoho Desk users only. I'd like to hear from other users of Zoho Desk, how you have setup your Home Page to create better navigation on your support process. I'd like to include a navigation treeview directly in my custom content on the home page, however Zoho support tells meRemote Authentication Issues
Hi. I am trying to set up remote authentication, by following this guide https://help.zoho.com/portal/kb/articles/setting-up-remote-authentication. However when I fill in the details on the setup page (Remote Login URL, Remote Logout URL, etc), I always get the feedback that I need to logout, and just after there is a popup telling me that URLs and IPs are invalid. Then I logout, and try to login using my mapped domain, I get a 'Not Found'. When logging in using the 'safe url' (https://support.zoho.com/support/<myportalname>/RLConfig.do?actionName=showRL),Webhook for Time Entry Add/Update/Delete
Hi, Is it possible, or on the road map for Time Entry events to be reported from the Webhooks functionality in the API? There doesn't appear to be anything in the Webhook documentation about Time Entries. We are trying to achieve a "live" copy of the ticket data for reporting/analysis with our other systems. We can get most of the information with the exception of Time Entries, however this is the most important part of information that we need for analysis. Thanks,Getting ticket attachments
Hello, How to download ticket attachment? I'm using List ticket attachments to get every attachment, and response "href" has URL that shows Internal Server Error https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments Can you advise? Kind regardsCan Zoho Support API retrieve data from my Custom Fields?
I have one custom field that I would like to read from the API but I don't know if/how I can do that. Any help?Get all the tickets in a custom View where modifiedTime is greater than 1 day
Hi, My issue is that I need to retrieve all tickets in a View that the modified time is more than a 1 day for example. With the search tickets Api I can't filter by viewId. and with https://support.zoho.com/support/APIDocument.do#Tickets_Listalltickets I can't filter using for example the Param Name modifiedTimeRange How can I achieve this? Regards, EvelioUpdate to Attachment APIs
As part of our regular enhancements to APIs, we have now changed the way responses are served when the resources you try to fetch do not contain attachments. Earlier, if the resource you tried to fetch did not contain an attachment, the response would return the 204 (No Content) status code. Going forward, in such cases, the response would return the 200 (OK) status code along with { “data” : []}. This change applies to APIs related to ticket attachments, contact attachments, account attachments,Create Ticket for an agent using ZOHO Desk API
Hi, I am trying to integrate my PBX system with ZOHODESK . Below is my scenario: When Incoming Call is received by agent suppose [Ext. No. 2001], PBX API will send data to my web APP with following information Caller ID , Agent ID . Now I want to send this information to ZOHODESK and create ticket as Caller ID as Subject and Agent ID i.e 2001 is used to assigned ticket to him. Could you please help me regarding ZOHO DESK API which can help me to accomplish above scenario. Regards, Team GogaList all mails by mail-adress
Hi, in our admin portal we now want to list all mails of a customer from the support portal, so best the complete dialogue between the customer and the support employee. But I can't find my way around the API-Doku https://desk.zoho.com/DeskAPIDocument, there is neither an entity "Customer" to find out a possible customer ID via e-mail address, nor an entity "Mails" to read all mails by customer ID. Is this documentation the right one for the support system at all? Thank you!Introducing Limit Ranges for List Comments/Conversations APIs
Dear Zoho Desk users, This is to inform you that we are introducing two ranges for the limit query parameter used in list comments/conversations APIs across modules. The details are as follows. The range for the following APIs is 1-100. If you do not pass a value for the limit parameter in the API request, the default value of 50 is considered. List ticket comments - /api/v1/tickets/([0-9]+)/comments Get ticket comment history - /api/v1/tickets/([0-9]+)/comments/([0-9]+)/history List task commentsEnhancement to Agent-/Team-Related Permissions and Corresponding API Changes
When it comes to data security, it is not just the personal information of customers that must be kept secure and confidential. Your agents' personal information is equally important too. The more personal information you collect, the higher the risk of the information getting exposed or falling into the wrong hands. Therefore, establishing robust data security measures to safeguard the agent information stored in your help desk is critical. To that end, we are excited to introduce a more granularFinal Reminder about API Deprecation
Dear Zoho Desk users, This is the final reminder about the deprecation of our old APIs. About 11 months ago, we announced that our XML/JSON APIs will be deprecated and we informed you all to switch to the new REST APIs as quickly as possible. In later announcements, we also mentioned that integration tasks in custom functions must also be modified as part of this API transition. The sunset date we mentioned in our announcements - August 17th, 2019 - is just 10 days away. After this date, the oldNext Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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How to add Zoho Desk ASAP to an Angular application
We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script insideUnable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,zoho.desk.update doesn't change 'reply to' when changing Contact
I have a creator script that sends a Form to Desk for stuff like setting up new employees etc.. Due to new email restrictions, we can no longer fake the 'from' address so it must come from one of our emails, like 'support@domain.com'. So I developed aIntegration with Zabbix
I need to integrate Zoho Desk with Zabbix so that when an alert is received, Zabbix creates an automatic ticket. Additionally, the ticket should only disappear when the alert is considered resolved. Has anyone ever done something like this?
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