ZOHO Desk Extenstion - Getting Account ID
Hi, I am trying to create a simple extension for ZOHO desk so that our team can quickly navigate to the accounts and contact records in ZOHO CRM that are linked to the ticket. I have gone through the API documentation but cannot seem to get it to work.Zoho Desk Extension config parameters
Hi, I would like to know if there is a way to view or edit the values defined inside the plugin-manifest.json in the section config while you are developing. I have set up some parameters that I need to use inside my code, but while running a Zet run,Zoho Desk Extensions are currently breaking due to night mode theme
Since recently Zoho Desk has introduced theming as well as a Dark/Nightmode This currently breaks Zoho Desk Extensions since they can't adapt to the theme of Zoho Desk, currently there are several variables "zdTheme, zdDarkMode, zdPalette" which are storedGet requestHeader value
Hi guys, I need to get requestHeader value from third party API. Now I'm getting only response, responseHeader, and status by using below request. let <variable> = { url : <url>, type :"GET", data : {}, postBody : {}, headers : {"Content-Type" :"application/json"},Zoho Desk Javascript SDK Documentation
Hi, I am trying to find updated documentation for the Zoho Desk Javascript SDK, we are building some extensions for Zoho Desk this will be helpful. Thanks.ModalBox doesn't work
Hi, ModalBox call initialization stopped working. I use next code: App.instance.modal({ url: '/app/modal.html', title: "Modal box" }).then(function(modalInfo) { const modalInstance = App.instance.getWidgetInstance(modalInfo.widgetID);Taking Extension to production
Hi, I have developed an extension with a backend node js server in zoho desk.In development mode it is working but in production mode,dynamic datas are not loaded. I added the server url in jquery posts and get but the following error occcurs query.min.js:2 Refused to connect to 'https://23e8dd2f.ngrok.io/post-ticket' because it violates the following Content Security Policy directive: "connect-src https://*.zappsusercontent.com https://*.zohostatic.com https://*.zohostatic.com" is it somethingInconsistent Sprints Integration with Desk
Hi, we are using Desk and Sprints. Naturally, we are using Sprints for Desk for quite a while. Today I've got an email from the Marketplace : Interestingly, I got the email today Feb 23, telling me that my installed extension will stop working on Feb[Zoho Desk] How to automatically import in Zoho Desk tickets from Zoho CRM
We use Zoho CRM webforms on our website (because of the advantage of Zoho CRM being able to integrate with Google Adwords and thus to show us how that user reached our website - organic search, paid search, keywords used , etc). But we need to handleBuilding Extensions #15: Creating widgets with the JS SDK bundle in Zoho Desk—Inter-widget communication
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hello Developers! In our previous post, we briefed the use of Hooks API and explained it with an example on howParent Child extension
Do you know if this extension allows for Parent-Child relationships to be listed on the main page. For example, can we have the parent listed, and the child listed underneath it. For example Ticket #475 is a child to ticket #502 but I have no what ofZoho Desk - Zoho Sprint Integration is no longer working post Upgrade
Is anyone else having this issue? Since the upgrade to the new Desk version, the Sprints marketplace extension is no longer working. We have tried setting it up again and just get a blank screen in desk?Issue: Refused Connect because it violates the following Content Security Policy
Dear Support Team, I'm building extension in DESK service. I have issue content security when make api to third party in production mode. Please see this image below. Looking forward to your response. Regards!Install zoho assist on zoho desk
I cant install zoho assist on zoho desk...after follow instruction to install redirect me to zoho desk homepage. how can i fix it?Publishing an extension across multiple DCs in one go
Are you going through the long-yet-important process of publishing an extension in multiple data centers (DCs) one by one? Then this post is for you. Previously, you had to log in to individual DCs to publish an extension and its associated functions,Building Extensions #13: Creating widgets with the JS SDK bundle in Zoho Desk - Resources API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. The Zoho Desk platform supports custom fields. The custom fields can be introduced using an extension. The ZohoBuilding Extensions #14: Creating widgets with the JS SDK bundle in Zoho Desk - Hooks API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hello developers! In our previous post, we explained the use of the resources API and provided an example ofUpdate time entry - set invoiceId null
Hello, we have a problem, the invoicing with the zoho books integration did not work correctly! We need to remove the InvoiceId link for certain time entries, because the time entries do not belong to the correct customer for whom the invoice was created.Couldn't build the extension for Zoho Desk which pushes new replies from the client to inside the ticket/thread.
Hello, I’ve been trying to build this function/extension based in this link https://www.zoho.com/desk/extensions/guide/#channel-integration-push-data-to-desk I need to add news threads/replys from the client to my ticket using this extension, but I’mPLEASE Add Cliq as an option to Zoho Desk Notification Rules
We use Cliq for our internal communication and the integration between Zoho Desk and Cliq is SERIOUSLY lacking! We have tried the deskbot and is not useful. We don't want Email or SMS notifications when we are communicating in Cliq all day, so please add Cliq as an option on the Notification Rules for Agents and Departments. We need to be able to turn on specific notifications like when mentioned in a comment or a new ticket is shared with a department. These options exist only for Email or SMS...Parent-child Ticketing Extension
Hi guys, Do you have any idea on how we can track the parent-child tickets relationship in a dashboard or in a list? I figured out that this extension creates a new column ''Associated Type'' but i am wondering if is it possible to create a ''Parent ID''Unable to configure Shopify extenstion
Hi Team, I want to see the shopify context for the tickets. but shopify extension is not getting configuredOutlook Add-In
I move from Zendesk to Zoho Desk, and I love Zoho Desk. The only thing I miss from Zendesk was the Outlook add-in. It was very simple. You opened the add-in, were able to change a few fields like title, priority, etc, and hit create ticket, and boom.One agent doesnt trigger notification in Slack
Hello, I have one agent in our solution that doesnt trigger the Slack integration when updating a ticket. Everyone else does, and it works fine. The only difference i can see is that the email is from different domain, but i dont know if that could beBuilding Extensions #9: Create widgets with the JS SDK bundle in Zoho Desk - Request API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we introduced you to creating widgets in Zoho Desk with different APIs. We also gave aBuilding Extensions #10: Creating widgets with the JS SDK bundle in Zoho Desk - Data Storage API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we discussed Request APIs, what they're used for in extensions, and how to use them inintegration between ZOHO Desk and 3CX v18
Hello, In the v18 release of 3cx, the variable for contactid has changed. This has changed to EntityId and EntityType. Can you provide a new version of the XML file needed for the 3cx extension for Zoho desk? thanks TedAbout ZOHODESK Request API
This documentation of the ZOHODESK Request API is very brief: https://www.zoho.com/desk/extensions/guide/#request-api Can someone point me to a more complete version of this documentation? I'd like to confirm that: - I can use placeholders in the requestCliq Integration Error. Can't get notifications on Cliq Deskbot
Hello, as you can watch on this screenshot, I am unable to get Cliq and Desk integration to work. I don't get auto notifications, even when they would be triggered, and commands won't work.Set width and height for modal box
Hi, please, help me. I i follow this guide for modal box: https://www.zoho.com/desk/extensions/guide/#modal-boxes but modal box width only 430px, height 200px. http://joxi.ru/J2bPNgJiV113kr How can i set custom values for width and height?Set status of parent ticket
Hi, We are testing the Parent Child Ticketing Extension (https://help.zoho.com/portal/en/kb/desk/for-administrators/integrations-and-add-ons/articles/parent-child-ticketing-extension-for-zoho-desk). When we complete a certain transition in a child ticket,Building Extensions #8: Create widgets with the JS SDK bundle in Zoho Desk - Data API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. We hope that you've been able to use the information in previous posts to understand building extensions forHow can Configuration be set for Desk Invoke API during local development?
{ url: `https://some.protected.url/`, headers: { "auth": "{{password}}" }, type: "PUT" } I am sending this request using ZOHODESK.request() and it successfully replaces the {{password}} when running in prodIssue with config parameters for extension
Hi There, I am having a hard time to get the config params working, whenever i add the following to the manifest json as an example the extension produces the console errors as shown in the attachment. { "authType": "personal", "type": "text", "name": "grippPortalUrl",Building Extensions #7: Configuration setup while building extensions - Part 3
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we discussed on establishing a default connection between Zoho Desk and other Zoho or third-partyBuilding Extensions #6: Configuration setup while building extensions - Part 2
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we introduced a part of the configuration settings required while building extensions forAccess 'Ticket Number' (not ID) from Ticket object
As per here: https://www.zoho.com/desk/extensions/guide/#data-apis I can access the Ticket Object from the API ZOHODESK.get("ticket.id").then(function(response){ console.log(response); })) For example, I can access the TIcket ID using "ticket"."id" {status: "success", ticket.id: "11761000001055219"} status: "success" ticket.id: "11761000001055219" __proto__: Object What is not clear, is how I access the ticket number: #23222 My Support Ticket How can I access #23222 from within an extension usingIntroducing an easy way to access resources defined in the resources.json file
Dear Zoho Desk extension developers, We heard you; it is next to impossible to access the Zoho Desk resources created by an extension without knowing their unique values. For example, to access the fields created by an extension, you must know the ID or apiName of the field in the Zoho Desk organization. Without knowing either, it becomes challenging to access the information required. But worry not. We have now made it easy for you to retrieve resource details. We take pleasure in introducingCritical Change: Deprecating Support for Authtokens
Dear Zoho Desk extension developers, We would like to inform you about a critical change related to how you use Zoho Desk's REST APIs in your extensions. We are deprecating support for authtoken-based authentication and switching completely to OAuth tokens. (For more details on why we are making this switch, please refer to this announcement.) Who all must take action immediately You need to implement this change as soon as possible, if: Your Zoho Marketplace extensions use Authtoken-based authenticationBuilding Extensions #2: Features supported in the platform to build Extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hello Developers! Our previous post on Zoho Marketplace and Extensions gave a solid introduction for developers.Next Page
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Building Extensions #12: Creating widgets with the JS SDK bundle in Zoho Desk - Config Params
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we used Event APIs, along with the Data API and Request API, to create an extension thatBuilding Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,Deprecation of Google Drive and Google Sheets services in extensions
Starting from August 15, 2024, Google Drive and Google Sheets services will not be accessible as default services in Zoho Desk. Reason for deprecation: Google has found sensitive scopes in the Google Drive and Google Sheets connections, prompting us toBuilding Extensions #5: Configuration setup while building extensions - Part 1
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. With our series of posts so far, we have introduced you to our development environment setup (Sigma) to buildBuilding Extensions #3: Setting up the development environment and building extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! With our previous post on the basics of extensions and the scope of building them,
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I am doing a widget where I send a rest api call to make a new draft to the ticket I am viewing. The issue is sometimes it refresh a ticket view and I can see inserted draft right away, but sometimes I do not see it even if it is inserted correctly and
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