Parent-child Ticketing Extension
Hi guys, Do you have any idea on how we can track the parent-child tickets relationship in a dashboard or in a list? I figured out that this extension creates a new column ''Associated Type'' but i am wondering if is it possible to create a ''Parent ID''
Unable to configure Shopify extenstion
Hi Team, I want to see the shopify context for the tickets. but shopify extension is not getting configured
Outlook Add-In
I move from Zendesk to Zoho Desk, and I love Zoho Desk. The only thing I miss from Zendesk was the Outlook add-in. It was very simple. You opened the add-in, were able to change a few fields like title, priority, etc, and hit create ticket, and boom.
One agent doesnt trigger notification in Slack
Hello, I have one agent in our solution that doesnt trigger the Slack integration when updating a ticket. Everyone else does, and it works fine. The only difference i can see is that the email is from different domain, but i dont know if that could be
Building Extensions #9: Create widgets with the JS SDK bundle in Zoho Desk - Request API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we introduced you to creating widgets in Zoho Desk with different APIs. We also gave a
Building Extensions #10: Creating widgets with the JS SDK bundle in Zoho Desk - Data Storage API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we discussed Request APIs, what they're used for in extensions, and how to use them in
integration between ZOHO Desk and 3CX v18
Hello, In the v18 release of 3cx, the variable for contactid has changed. This has changed to EntityId and EntityType. Can you provide a new version of the XML file needed for the 3cx extension for Zoho desk? thanks Ted
ViewID and Zoho Desk API
I'm looking at the documentation for Listing contacts and it looks like you can filter by ViewID. I assume this is views created in a department or all departments. Is this correct? And if so, how do I find the ViewID for that view? EDIT: I see the view
About ZOHODESK Request API
This documentation of the ZOHODESK Request API is very brief: https://www.zoho.com/desk/extensions/guide/#request-api Can someone point me to a more complete version of this documentation? I'd like to confirm that: - I can use placeholders in the request
Cliq Integration Error. Can't get notifications on Cliq Deskbot
Hello, as you can watch on this screenshot, I am unable to get Cliq and Desk integration to work. I don't get auto notifications, even when they would be triggered, and commands won't work.
Set width and height for modal box
Hi, please, help me. I i follow this guide for modal box: https://www.zoho.com/desk/extensions/guide/#modal-boxes but modal box width only 430px, height 200px. http://joxi.ru/J2bPNgJiV113kr How can i set custom values for width and height?
Set status of parent ticket
Hi, We are testing the Parent Child Ticketing Extension (https://help.zoho.com/portal/en/kb/desk/for-administrators/integrations-and-add-ons/articles/parent-child-ticketing-extension-for-zoho-desk). When we complete a certain transition in a child ticket,
Building Extensions #8: Create widgets with the JS SDK bundle in Zoho Desk - Data API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. We hope that you've been able to use the information in previous posts to understand building extensions for
How can Configuration be set for Desk Invoke API during local development?
{ url: `https://some.protected.url/`, headers: { "auth": "{{password}}" }, type: "PUT" } I am sending this request using ZOHODESK.request() and it successfully replaces the {{password}} when running in prod
Issue with config parameters for extension
Hi There, I am having a hard time to get the config params working, whenever i add the following to the manifest json as an example the extension produces the console errors as shown in the attachment. { "authType": "personal", "type": "text", "name": "grippPortalUrl",
Building Extensions #7: Configuration setup while building extensions - Part 3
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we discussed on establishing a default connection between Zoho Desk and other Zoho or third-party
Building Extensions #6: Configuration setup while building extensions - Part 2
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we introduced a part of the configuration settings required while building extensions for
Building Extensions #5: Configuration setup while building extensions - Part 1
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. With our series of posts so far, we have introduced you to our development environment setup (Sigma) to build
Access 'Ticket Number' (not ID) from Ticket object
As per here: https://www.zoho.com/desk/extensions/guide/#data-apis I can access the Ticket Object from the API ZOHODESK.get("ticket.id").then(function(response){ console.log(response); })) For example, I can access the TIcket ID using "ticket"."id" {status: "success", ticket.id: "11761000001055219"} status: "success" ticket.id: "11761000001055219" __proto__: Object What is not clear, is how I access the ticket number: #23222 My Support Ticket How can I access #23222 from within an extension using
Building Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,
Introducing an easy way to access resources defined in the resources.json file
Dear Zoho Desk extension developers, We heard you; it is next to impossible to access the Zoho Desk resources created by an extension without knowing their unique values. For example, to access the fields created by an extension, you must know the ID or apiName of the field in the Zoho Desk organization. Without knowing either, it becomes challenging to access the information required. But worry not. We have now made it easy for you to retrieve resource details. We take pleasure in introducing
Critical Change: Deprecating Support for Authtokens
Dear Zoho Desk extension developers, We would like to inform you about a critical change related to how you use Zoho Desk's REST APIs in your extensions. We are deprecating support for authtoken-based authentication and switching completely to OAuth tokens. (For more details on why we are making this switch, please refer to this announcement.) Who all must take action immediately You need to implement this change as soon as possible, if: Your Zoho Marketplace extensions use Authtoken-based authentication
Building Extensions #2: Features supported in the platform to build Extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hello Developers! Our previous post on Zoho Marketplace and Extensions gave a solid introduction for developers.
Building Extensions #1 - Introduction to Developer Series on Extension development for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Hey Developers! Welcome to our Developer Community series for Zoho Desk. This series from Zoho Marketplace is
Introducing Toggl, Alegra and 3 more Zoho Desk extensions
Improve your support workflows with new extensions for Zoho Desk on Zoho Marketplace. We introduced Toggl and Alegra along with 3 other extensions for Zoho Desk powered by Zoho Flow. Here's a list of all new releases for Zoho Desk, July 2020. Toggl for Zoho Desk Powered by Zoho Flow Track all your Toggl projects from inside Zoho Desk. Send time entries back to Zoho Desk, making it easy to bill your clients for time spent on their tasks. Learn more Alegra for Zoho Desk powered by Zoho Flow Create
App Spotlight: Lateshipment.com for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps. Lateshipment.com for Zoho Desk Be proactive in identifying and mitigating the risk of delivery failures and drive efficiency in logistics with actionable information about your packages. Create delivery-related tickets, track parcels, and send delivery updates to customers in real time without leaving Zoho Desk. Get the extension here Business needs As a retailer, you make
App Spotlight: Bybrand for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps. Bybrand for Zoho Desk Replace boring, old-fashioned email signatures with high-converting modern ones. Standardize email communication and strengthen your brand image through uniform clickable email signatures for all your employees. Get the extension here Business needs Support emails need to be useful for customers searching for information about an issue. Customers need
How to retrieve Ticket History?
How can we retrieve the History of a ticket?
Introducing SugarCRM and 3 other Zoho Desk extensions
Zoho Marketplace releases SugarCRM along with 3 other Extensions for Zoho Desk. Here's a list of all new releases for Zoho Desk, June 2020. Get more from your Zoho products with extensions from Zoho Marketplace. Harvest for Zoho Desk Powered by Zoho Flow Track all your different Harvest projects from inside Zoho Desk. With time entries being sent to Zoho Desk, the extension makes it easy to bill your clients for the time spent on their tasks. Learn more LateShipment.com for Zoho Desk Create delivery-related
Custom Function to Check Status of Ticket
I want to send a daily email notification to the ticket owner based upon the status of the ticket. What seems like the best way to go about this is to use the Schedules section on Zoho Desk. But I cant just associate a condition and a notification with the schedule I have to create a custom function. How do I check the status of a ticket in a custom function, is that possible? If so, what environment variable am I looking for? Is there an easier way to achieve what I am looking for?
Looking for information or example of Invoke API
I am looking to invoke: https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Getaticket from my extension. I am currently opening up a HTTPRequest for it and filling the fields as needed. I believe I have it correct but am running into CORS issues: Access to XMLHttpRequest at 'https://desk.zoho.com/api/v1/invoke?{orgId}' from origin 'https://127.0.0.1:5000' has been blocked by CORS policy: No 'Access-Control-Allow-Origin'. Is it possible to get a solid example of invoking this API for reference?
Introducing CapsuleCRM, Xero, ClickSend and 7 other Zoho Desk extensions
Zoho Marketplace releases CapsuleCRM along with 9 other Extensions for Zoho Desk. Here's a list of all new releases for Zoho Desk, May 2020. Get more from your Zoho products with extensions from Zoho Marketplace. CapsuleCRM for Zoho Desk powered by Zoho Flow Connect CapsuleCRM with Zoho Desk and bridge the gap between your Marketing and Sales teams. Sync the accounts and tasks created in CapsuleCRM with Zoho Desk, and set workflows to trigger a high-priority ticket to open when a new opportunity
Mobile ad On Zoho Desk
Dear team , We are not able to use the add on the particular service for integrating in our app Please provide us support on this issue 1. Adding Notifications facing Issue 2. SML guidline for making rebranding for Domain also facing issue Thanks Mathan
Connecting Zoho community page with Facebook
Hi all, Is it possible to connect our zoho community page with our facebook? I would like our clients to be able to use our facebook group page/chat and raise discussions where it also feeds in back to our community page in zoho and vice versa, that way end users are not tight only to community but they can raise the discussions in any other social platform.
Introducing Custom Permissions for Extensions
Many times, it is not required for all users of a portal to be able to use your extension fully. In some cases, it is even important to provide restricted access to an extension's range of capabilities. We are now making it possible in Zoho Desk, through a new functionality called Custom Permissions. Custom permissions are a new type of permission that you can provide in the extensions you develop. Using custom permissions, support admins/managers can configure different levels of access to your
Introducing Vimeo, Insightly CRM, and 5 other Zoho Desk extensions
Zoho Marketplace releases Insightly CRM along with 6 other Extensions for Zoho Desk. Here's a list of new releases for March 2020. Get more from your Zoho products with extensions from Zoho Marketplace. Shopify for Zoho Desk powered by Zoho Flow Easily create tickets for Shopify customers and track their order information without leaving the Zoho Desk interface. Keep track of your new Shopify customers and update an existing ticket created for orders when customers modify or cancel their Shopify
IMPORTANT: Upgrading the ZET CLI for developing extensions
At Zoho Desk, we believe in continuously improving our product and its capabilities for all users, be it customers or developers. With that philosophy in mind, we have upgraded the Zoho Extension Toolkit (ZET) CLI, using which developers can create extensions for Zoho tools. This improvement is a breaking change, which means you will not be able to test extensions created using the older version. Therefore, you must first migrate such extensions to be compatible with the new CLI. To perform this
What's new on Zoho Marketplace for Zoho Desk in February 2020
Zoho Marketplace houses over 900+ extensions to help Zoho users improve and enhance the functionality of the Zoho products they use. Here's a list of the extensions for Zoho Desk released in February 2020. Google My Business integration for Zoho Desk Fetch the latest reviews and questions from Google My Business and create a Zoho Desk ticket for them automatically. Reply to these reviews and questions directly from Zoho Desk, and the responses will be added as replies. Check out the extension here.
Remote Assist Button ReMapping
We use Connectwise Control (Screen Connect) and would ideally love to use that "Remote Assist" button integrated into the Zoho Desk ticket to send an invite from our program. Anyone ever remap this button to use their own program? A quick search revealed Zoho support suggesting the user build a marketplace app, but nothing else was found. I am not looking to market this commercially, however if the dev cost/effort on my end is minimal I would be happy to share it with the public. Thanks!
How could we retrieve desk notification mail sending list
We are trying to list the tickets which the system has sent notification mails to. Is there any method?
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