Remote Assist Button ReMapping
We use Connectwise Control (Screen Connect) and would ideally love to use that "Remote Assist" button integrated into the Zoho Desk ticket to send an invite from our program. Anyone ever remap this button to use their own program? A quick search revealed Zoho support suggesting the user build a marketplace app, but nothing else was found. I am not looking to market this commercially, however if the dev cost/effort on my end is minimal I would be happy to share it with the public. Thanks!
How could we retrieve desk notification mail sending list
We are trying to list the tickets which the system has sent notification mails to. Is there any method?
Invoking Desk API from Extension
Hello, Can someone please advise me with a small code snippet how to invoke the Desk API (https://desk.zoho.com/support/APIDocument.do#Introduction) from inside an extension? I have added a connection in Sigma, and added the generated connection link in the connectors part of the plugin manifest. Now I just need to figure out how to do a call from the extension to the API: is this with the ZOHODESK.request call? How to generate the oauthtoken, based on the user account that is logged in to Zoho Desk?
Embedding code in KB articles - requires extension?
Currently, when editing articles in the Knowledge base part of Zoho Desk, there appear options to "insert code". Question is: what kind of code? Does this require a formal extension, approved by Zoho? Or any kind of code? We are looking for ways to add simple apps to our knowledge base (example: a form that let's people add some info to a pdf builder and then get access to a downloadable pdf). Are there ways to do this? Anyone have experience or insight?
App Spotlight: TeamViewer for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Explore Zoho Marketplace for all apps. TeamViewer for Zoho Desk The TeamViewer integration for Zoho Desk enables agents to initiate remote sessions directly from the Tickets screen. This integration provides easy collaboration while streamlining work processes. Customers join the session with a simple click, and agents receive a notification when a customer is online. Get the app here Business needs The increasing complexity
App Spotlight: Unbabel for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Explore Zoho Marketplace for all apps. Unbabel for Zoho Desk Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale, enabling users to serve customers in any language, with fast, native-quality translations of customer support tickets. Get the app here Business needs If you are reaching out to a global customer base assuming that all your customers speak your