Custom Function to Check Status of Ticket
I want to send a daily email notification to the ticket owner based upon the status of the ticket. What seems like the best way to go about this is to use the Schedules section on Zoho Desk. But I cant just associate a condition and a notification with the schedule I have to create a custom function. How do I check the status of a ticket in a custom function, is that possible? If so, what environment variable am I looking for? Is there an easier way to achieve what I am looking for?Looking for information or example of Invoke API
I am looking to invoke: https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Getaticket from my extension. I am currently opening up a HTTPRequest for it and filling the fields as needed. I believe I have it correct but am running into CORS issues: Access to XMLHttpRequest at 'https://desk.zoho.com/api/v1/invoke?{orgId}' from origin 'https://127.0.0.1:5000' has been blocked by CORS policy: No 'Access-Control-Allow-Origin'. Is it possible to get a solid example of invoking this API for reference?Introducing CapsuleCRM, Xero, ClickSend and 7 other Zoho Desk extensions
Zoho Marketplace releases CapsuleCRM along with 9 other Extensions for Zoho Desk. Here's a list of all new releases for Zoho Desk, May 2020. Get more from your Zoho products with extensions from Zoho Marketplace. CapsuleCRM for Zoho Desk powered by ZohoMobile ad On Zoho Desk
Dear team , We are not able to use the add on the particular service for integrating in our app Please provide us support on this issue 1. Adding Notifications facing Issue 2. SML guidline for making rebranding for Domain also facing issue Thanks MathanConnecting Zoho community page with Facebook
Hi all, Is it possible to connect our zoho community page with our facebook? I would like our clients to be able to use our facebook group page/chat and raise discussions where it also feeds in back to our community page in zoho and vice versa, that way end users are not tight only to community but they can raise the discussions in any other social platform.Introducing Custom Permissions for Extensions
Many times, it is not required for all users of a portal to be able to use your extension fully. In some cases, it is even important to provide restricted access to an extension's range of capabilities. We are now making it possible in Zoho Desk, through a new functionality called Custom Permissions. Custom permissions are a new type of permission that you can provide in the extensions you develop. Using custom permissions, support admins/managers can configure different levels of access to yourIntroducing Vimeo, Insightly CRM, and 5 other Zoho Desk extensions
Zoho Marketplace releases Insightly CRM along with 6 other Extensions for Zoho Desk. Here's a list of new releases for March 2020. Get more from your Zoho products with extensions from Zoho Marketplace. Shopify for Zoho Desk powered by Zoho Flow EasilyIMPORTANT: Upgrading the ZET CLI for developing extensions
At Zoho Desk, we believe in continuously improving our product and its capabilities for all users, be it customers or developers. With that philosophy in mind, we have upgraded the Zoho Extension Toolkit (ZET) CLI, using which developers can create extensions for Zoho tools. This improvement is a breaking change, which means you will not be able to test extensions created using the older version. Therefore, you must first migrate such extensions to be compatible with the new CLI. To perform thisWhat's new on Zoho Marketplace for Zoho Desk in February 2020
Zoho Marketplace houses over 900+ extensions to help Zoho users improve and enhance the functionality of the Zoho products they use. Here's a list of the extensions for Zoho Desk released in February 2020. Google My Business integration for Zoho DeskRemote Assist Button ReMapping
We use Connectwise Control (Screen Connect) and would ideally love to use that "Remote Assist" button integrated into the Zoho Desk ticket to send an invite from our program. Anyone ever remap this button to use their own program? A quick search revealed Zoho support suggesting the user build a marketplace app, but nothing else was found. I am not looking to market this commercially, however if the dev cost/effort on my end is minimal I would be happy to share it with the public. Thanks!How could we retrieve desk notification mail sending list
We are trying to list the tickets which the system has sent notification mails to. Is there any method?Invoking Desk API from Extension
Hello, Can someone please advise me with a small code snippet how to invoke the Desk API (https://desk.zoho.com/support/APIDocument.do#Introduction) from inside an extension? I have added a connection in Sigma, and added the generated connection link in the connectors part of the plugin manifest. Now I just need to figure out how to do a call from the extension to the API: is this with the ZOHODESK.request call? How to generate the oauthtoken, based on the user account that is logged in to Zoho Desk?Embedding code in KB articles - requires extension?
Currently, when editing articles in the Knowledge base part of Zoho Desk, there appear options to "insert code". Question is: what kind of code? Does this require a formal extension, approved by Zoho? Or any kind of code? We are looking for ways to add simple apps to our knowledge base (example: a form that let's people add some info to a pdf builder and then get access to a downloadable pdf). Are there ways to do this? Anyone have experience or insight?App Spotlight: TeamViewer for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Explore Zoho Marketplace for all apps. TeamViewer for Zoho Desk The TeamViewer integration for Zoho Desk enables agents to initiate remote sessions directly from the Tickets screen. This integration provides easy collaboration while streamlining work processes. Customers join the session with a simple click, and agents receive a notification when a customer is online. Get the app here Business needs The increasing complexityApp Spotlight: Unbabel for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Explore Zoho Marketplace for all apps. Unbabel for Zoho Desk Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale, enabling users to serve customers in any language, with fast, native-quality translations of customer support tickets. Get the app here Business needs If you are reaching out to a global customer base assuming that all your customers speak your
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This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we used Event APIs, along with the Data API and Request API, to create an extension thatBuilding Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,Deprecation of Google Drive and Google Sheets services in extensions
Starting from August 15, 2024, Google Drive and Google Sheets services will not be accessible as default services in Zoho Desk. Reason for deprecation: Google has found sensitive scopes in the Google Drive and Google Sheets connections, prompting us toBuilding Extensions #5: Configuration setup while building extensions - Part 1
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. With our series of posts so far, we have introduced you to our development environment setup (Sigma) to buildBuilding Extensions #3: Setting up the development environment and building extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! With our previous post on the basics of extensions and the scope of building them,
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