Auto mails sent daily
I have a mail sent to me from zoho that includes a pdf report on tickets I don't know where this automation is coming from and how to stop or change itUnable to Print Tickets
Hello, starting this past week we are no longer able to print a list of tickets. Whenever we hit print, whether it is as a PDF or to a normal printer, the entire page is blank. I have tried in multiple browsers and still nothing:Integrate M365 with Zoho Desk
Hi good day. Just like to inquire if there is a way to integrate Zoho Desk with M365? Sample is with our current template for IT Equipment request, if the requestor will type in the name of his/her lead or manager for the approval of the IT asset re"Store Front of IT Assets" feature for Zoho Desk
Hi good day. Just like to inquire if there is a feature of Zoho Desk that integrates it to our asset management database (Asset Tiger) that the users can see what IT assets or peripherals are available? Sample IT assets are laptops, developer laptops,Auto Approve/Decline feature
Hi, good day. Just like to inquire if there is an "auto approve/decline" feature in Zoho Desk. For example, if one of our users will log an IT equipment request and type in the name of his/her lead/manager as the approver, will it automatically promptHow to Create Ticket Templates
Hi good day. I would like to ask an assistance on how we can create ticket templates / forms like these samples below. It would be better if they are in a "form" format instead of just filling up the description. New Hire/Onboarding – this ticket typeMonitor Agent time logs?
Is there an easy way to see what Agents are currently working on (timer running) or at least a log of the time they've spent in desk on a particular day? Thanks, ScottCommunity Pages SUPER Laggy
Every since the first week of August or so, the Community / forum pages here have been extraordinarily laggy... like, to the point of being almost unusable on desktop and literally unusable on mobile. On desktop, the page will hang for 15-60 seconds,Add Followers
Just noticed the 'Add Followers' feature (must be a new addition) in the case screen. Does anybody know what this does? We have tried adding some followers but they don't get notified of updates or anything so i'm not sure what the point in it is?Web Browser High Power Usage in Taskmanager with Zoho Desk
Hi, I figured out, that after some time when I am working with Zoho Desk, that the vents of my PC getting louder. So I checked the Windows Task Manager and see the Power Usage of the web browser is high and sometimes the memory usage is also high. ReducingInstant messaging is now supported in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version (v2.6.0.1) of the Zoho Desk Android mobile app, we have brought in support for Instant messaging integration. What is Instant messaging? Instant Messaging feature helps users to make their business smooth by connecting withShow always Due Date and Response Due Date
Hi, I am struggling again with Zoho Desk. Currently I am setting up the SLA and I am currently wondering why the Response Due Date and Due Date are removed, when I set the ticket status to On Hold. In my opinion this makes no sense and how can I alwaysMutibrand portal customization
Can we show snippets of tickets/status of raised tickets to customers on portal home page. And can we add announcements on this home page too where we can show recent company announcementsFaulty translations in help center
My area: „All Department“ --> not translated into german at all (Alle Abteilungen) Status drop-down field: The verb to open and the status open in english is the same, but that doesn't make sense in german. -> Verb in german: Öffnen -> Status in german:Install zoho assist on zoho desk
I cant install zoho assist on zoho desk...after follow instruction to install redirect me to zoho desk homepage. how can i fix it?Help adding account number from Zoho CRM to the ticket screen in Zoho Desk
I need to enable my agents to see the account number on the related details pane on the ticket screen. Currently I can see name, company, number, and email but would like to add more to this pane. Is this possible? I will attach a screenshotProblem with SAML time validation
From our application we do a SAML request using accounts.zohoportal.eu/accounts request to log our users in into the customer portal in zoho.desk. This has always worked until this morning. We now get the following error: Conditions validation failed.Zoho Desk now integrates with Trello
The customer service team is tasked with taking good care of customers and helping them when they need assistance. When there is problem, they manage communication with the customer, while operations teams fix the problem behind the scenes. In order for both teams to be effective at what they do, actionable information has to flow between them regularly. When that doesn't happen, it can create a communication gap between what a customer wants and what internal teams actually understand. If you useSHOW TIME SPENT IN HELP CENTER
Hi, I want to know if there´s a way to show the time spent in each ticket in the help center.How to setup a email notification when an agent reply to a client?
Hello , when agent reply to a ticket I would like to send automatically an email notification to client with template like: “Dear Customer name, An agenti reply to your ticket. Read and reply Link ticket Have a nice day” How can i setup?Custom URL Scheme Zoho Desk Knowledgebase
Hi, I want to know if it's possible to use a custom URL scheme for inserted HTML in knowledgebase articles inside Zoho Desk. Why? We specialise in support of macOS. But in the last few years, Apple has made it difficult to provide remote support becauseZoho DESK slow from 14:55 - 15:15
ZOHO desk is slow everyday from 14:55 to 15:15, this is everything from creating a new ticket, performing a blueprint transaction, or sending emails. I have asked our internal IT team to checkout anything that could cause slowness on our machines orZoho SMTP: Too many recipients / Server busy. Please try again later from [185.172.199.249]
Hello when replying on a ticket we are receiving this error message from the mailer-daemon: THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Mon, 21 Nov 2022 09:55:52 +0100 from support@**.zohodesk.euDelete WHATSAPP chanel on Zoho Desk
Hi, How can I delete a WhatsApp channel and create an new one isstead? Alternatively, how can I change the number MAPPED TO the channel ThanksInvoicing from Desk - Default Configuration
Hi, we have different invoicing situations per client, which is quite common in small and medium business. So we would like to have a. Billing / Non-billing default per client Explanation: Non-Billing must be set for Full-Service-Contracts, where is billingAdd a modify button in KB article viewed from Tickets.
When viewing KB from the left pannel in tickets , there is no way for modifying the KB article exept navigate in KB and search for the article, and then modify it. It would be nice to have a update button / link in this Article View It would encourage Agents to update KB article on the fly , and so having an up to date KB ! Thanks,Light Agents can't edit their own comments
It appears light agents can't edit their own comments. This seems crippling. What happens if they accidentally comment something they shouldn't or a major typo? Please allow light agents to edit their own comments.Prevent notifications to a certain contact
Is there a way to prevent notices for one contact? It seems two systems are getting a feedback loop and creating a bunch of tickets back and forth.Auto Close Tickets
Hi, We are getting lot of unwanted common notifications and emails with specific subject or sender. How we can auto close such tickets.Resolution TIME and SLA no longer exclude the waiting time
We have noticed that total resolution time, and also the sla, no longer exclude the waiting time, is it possible to verify?Agent resolution time vs System resolution time
What's the difference between agent resolution time and system resolution time as found on the Resolution Time static report and Resolution Time dashboard?Responder Bouncback Loop
Is there a feature in Zoho Desk to prevent a responder bounce loop if a request comes in from another helpdesk service? Had one recently and only option was to turn off notification to contact for a new ticket in settings.Microsoft Teams integration
We've recently begun using Zoho Desk for ticket tracking. Is there any plan to integrate to Microsoft Teams? We use Office for other features and it would be a big help if we could access our Zoho tickets in the same dashboard as some of the tools we use. (Microsoft Flow integration would also be great, but that's a lower priority to me) Thanks!Collaborate with context, with Zoho Desk for Microsoft Teams.
If your organization uses Microsoft Teams to collaborate, we have great news! You can now access your customer support tickets from Zoho Desk, and act upon them, all from within Teams. Get Zoho Desk for Teams here! Work together without waiting around Customer service often requires people to come together to solve a ticket. By adding Zoho Desk ticket views as tabs in Microsoft Teams, you can easily cut down on the time it takes to get all these people on the same page. You can add different ticketNo invite being sent to 1 user, and not showing in zoho desk
Hi, I have sent out many many new user invites from Zoho desk, but this one user (email address) is not a) being received (not even in junk) and b) does not show as invited on zoho desk I read there may be a way to send a manual URL can you help please?Add Language to system
Hi, We are looking into the ZoHo Desk Product and got a question if Icelandic was supported, and I guess that is not the case. Is it possible for us to work with translation files/resources so it can be implemented in the ZoHo Desk Product ?Hyphens in tags result in unhelpful error when posting
Steps to reproduce: Post a topic and include a tag with a hyphen in it. Attempt to post it. See unhelpful error message, "Unable to process your request," with no information on what went wrong or how to fix it. If you can't fix this problem, at leastZoho Desk - Make all ticket replies come from one email
Current when an agent replies to a ticket it shows there name. For our setup I would like it to only show our support account and not the agent that replied, how do I set this up?Failed To Post Comment
Hi, my team and me are having this issue, Desk don´t allow us to reply Fb tickets, with no reasons aparently, whe are answering new tickets (open), Could someone please guide me to fix it? Kindly asking Alvaro!Print Ticket Content
Is it possible to print the content of a ticket. My client is requesting this.Next Page
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Announcements
Implement Regex in Layout and Validation rules
Hello all, We are excited to announce that users can now implement Regular Expressions (Regex) in our layout and validation rules. This new functionality allows for more flexible rules to be created when designing and validating forms. What is Regex?Zoho Desk's ASAP announcement | Time to embrace the enhanced JWT Authentication Mechanism for ASAP | Dec'23
Hi All, We are eager to introduce the enhanced JWT authentication mechanism for accessing your ASAP add-ons. Effective December 25th, 2023, the ASAP's old JWT authentication mechanism will be deprecated. This means that the option to switch to the newAgents can manage the Tasks on the go, now with Zoho Desk mobile app
Hello, Everyone! We are elated to announce one of our most asked for features 'Tasks' in the Zoho Desk app. Agents can now create and associate tasks with a ticket and the tasks will be listed within the corresponding tickets. Steps to access the tasks from the app: 1. Go to a particular ticket in the app. 2. Click the Tasks icon in the 'Related Information' section. 3. List of all the tasks will be displayed. Refer to the screenshots (Android & iOS) attached below for your better understanding:Zoho Desk app update - Reply via email option for IM tickets
Hello, everyone! We're excited to introduce the 'Reply via Email' option for IM tickets, in the latest version of the Zoho Desk Android(v2.7.4) and iOS(2.9.5) app update. You can now respond to IM-based tickets via email within the mobile app. This featureSpreading Love, One Ticket at a Time
At Zylker Techfix, customer service wasn't just about solving issues, it was about creating meaningful human connections. The team believed that every interaction was an opportunity to understand their customers better and offer solutions that truly made
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Ask the Experts 16 :A 5-hour Live Q&A - Tackling Zoho Desk's Onboarding Challenges
Hello Everyone! The Ask The Experts series is back! The Zoho Desk Team is happy to announce the first Ask the Expert session of 2025, focusing on the Onboarding Challenges of Zoho Desk. What's in for you? Ask The Expert Series is a monthly online sessionMarking a Desk ticket as Unread after merge
We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found theRe-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism
The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelistedTicket owner for desk ticket can't be set using Zapier "Create ticket" function.
I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if IArticles page into Moodle as an iframe
I would like to integrate my Zoho Desk articles page into Moodle as an iframe. My goal is to add it to the Moodle navigation and display the articles within a dedicated page without redirecting users outside Moodle. Could you please guide me on the best
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Webinar 2: Supercharged customer support for growing business
Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer serviceCustomize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, GreenEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantLive Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
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