Zoho MarketingHub Community Meetups - UK | June 2019
Hello MarketingHub enthusiasts, We are glad to inform that we will be visiting the UK for our community meetups this June. The meetups will be held at nine cities—Bristol, Norwich, London, Brighton, Birmingham, Manchester, Leeds, Dublin, and Edinburgh. The event starts off with our Zoho CRM experts discussing the tips and tricks that help you streamline your sales activities. This will be followed by an exclusive one-hour session on all-things-marketing-automation (3.30 pm to 4.30 pm). What weHow do we ensure phone number formatting for SMSs?
Hi Everyone, I have question regarding formatting of phone numbers to be used with the third party app integration for sending SMS. I have never used any SMS messaging automation in the past and numbers need to be sent in the E.164 format which starts with a +[country code][area code][number] to give us something that looks like this +50612345678. My question is, how do I ensure compliance from my potential lead when they are filling out a web form? I ask because it seems that the standard phoneHow to handle Autoresponders?
I am using Zoho Campaigns for our auto responders. Ideally what I would like to do with MH is to use the smart pop-up feature for lead capture and dump the lead into an autoresponder. Do I need to push the lead to Campaigns list for that? If so, how do we do that? Or is there an equivalent autoresponder function in MH?Introducing the very-first live Twitter chat for Zoho MarketingHub
Hello, everyone! Thank you very much for all of your contribution in our Community page. We’re up next with our very-first live Twitter chat, that’ll take place on 5th June, 2019, Wednesday, from 10:00 AM to 11:00 AM PDT. What's it? It's a live chat on Twitter—we ask you a question, and you reply to the question with your answer. We'll have a couple of experts such as industry specialists, partners, and knowledgeable speakers, taking part in the session too. Be sure to share as well as gain moreMove to Journey Unknown Error
When my journey reaches the process step of "Move to Journey" it is stopped and an "Unknown Error" is displaying. I first thought that maybe editing the active journey with the open trigger may be the issue but I still get the error. I have created additional test journey's and get the same error every time. What is the error and what can I do?Do your leads show up in touchpoints?
Hi MarketingHub users, I would like to know if anyone has leads showing up in their lead touchpoints. I have not had not one lead show up on mine, even though, I am receiving new leads through MarketingHub webforms. I have reported the problem to support but after several weeks this feature is still not working. It would be nice to know if I am the only one or if this is a widespread problem. Please reply, George ThiessZoho CRM Deal status in Marketing Hub sync
In Zoho Campaigns I was able to sync information from my Deals in Zoho CRM which allowed me to engage with people in different stages of the sales cycle. I was able to sync Deal information from CRM into custom fields in Campaigns. From what I can tell, this is not possible with Marketing Hub. The only workaround would be to create a separate view in CRM for each deal stage and set up a separate list for each stage. Has anyone else run into this limitation?Has anybody got Journeys to work?
I have set up a very simple Journey, it literally just sends an email to a lead if he or she hits a certain page on my website and fills in a smart pop up form. It doesnt work! I have tried other variations, equally simple but still I couldnt get it to work, Has anybody actually used Journeys and if so what are you using it for? Regards, ElisabethTrack Attachment Downloads in Marketing Hub
I have a journey for a free ebook we offer and I have the ebook attachment (via button) within the first email. I want to track the downloads and set the next actions based on the download response, however, I cannot. How to do set the next response in the journey based on the download action?Open Rate Decreased after moving from Mail Chimp to Marketing Hub
Hi, My company recently switched from MailChimp to Marketing Hub by Zoho. We noticed that our open rate dropped from an average of around 25% to around 15% on the first few campaigns sent from Marketing Hub. Can anyone provide insight on why this may have happened? Thank youThe goal doesn't work
Hi, We created the website with Zoho Sites and connected it with Marketing Hub, we can see how many visitors, create event, and even create tracking URL. We created goals with the setting visit a particular page and with selected the right page but the goals weren't counted.Incorrect us of donut graphics for message delivery reporting
Hi MH devs. Just some feedback. In the Journey Reports - > Message-Based reporting there is a donut graph that shows all of the following: Sent, Delivered, Bounced, Opened, Clicked and Unsubscribed. These numbers should NOT be combined as a donut graphic, as the pictorial representation is incorrect. For example, Sent is made up of Delivered, Bounced, but NOT Opened (which is a subset of delivered). Likewise clicked and unsubscribed is a sub-set of opened. This is a not a major deal breaker, butUsing journeys in CRM
Hi, Just sat in the Zoholics conference in London! Are we able to use journeys in marketing hub for our already completed leads (so customers) in CRM as well? Or is Marketing Hub solely for lead nurturing?Journey from Syn'ed source not sending emails
Hi. Hi have a HM list that is synced from ZohoCRM based on a CRM view. The sync works perfectly. When the first batch of 50 people were sync'ed to the list, MH dutifully emailed them the first email in the sequence. However, when an addition 200 people were sych'ed to the list the next day, these folks did NOT get the first email in the journey. I have investigate and looked at the reporting from several angles, and it seems that anyone sych'ed to the list is not starting the journey... or somethingZoho Marketing - not pay attention on Social platform
Dear Zoho Marketing Team , Though the Zoho Campain and Zoho Marketing Hub are great , but mostly on email marketing and SMS. Nowadays, there are many point of contact and sale took place on Social platform such as facebook , instagram,.. In many Asian countries, many sales happen on Facebook . Zoho support Facebook chat ( Zoho Social ) but this app is not focus on Sales like SalesIQ , but for commucation channel with customer only . Zobot is now on salesiq , many of my clients use other chatbotMailing credit costs for Zoho One users
Hey Zoho MH gurus. I am still a little confused by the ZohoOne MH pricing. I read on a Zoho facebook group that email out of MH require an additional cost. I've been told that we have the following limits to MH for ZohoOne users... Max leads = 500 + (number of users x 500). What is not stated is the maximum number of emails MH can set out. I've been told it is zero, without extra payment. For large, bulk email campaigns, I can understand the need to charge credits or set limits. But I cannot findHow to Identify Website Visitors
I was just wondering what are the various ways that I can identify visitors coming onto our website. I know with SalesIQ - this can be done by using a ZOHO campaigns URL and also is done when a user completes a form. However, will these information (i.e. those already identified) sync through to ZOHO marketing hub? And are there any other additional ways I can identify visitors. As obviously, to prepare a good marketing automation - the system will need to know who to send emails to etc.Assigning events to Zoho Sites buttons
Hi MH gurus. I wish to attached events to buttons in my Zoho Sites website. However, there is no way I can see to add 'on event' java script to buttons in Zoho Sites and I am unable to use the event selector to select a button manually. How can I get Zoho Sites running with MH Events? Best regards, JoeVery long URLs not supported
https://payments.zoho.com/ResellerCustomerSignUp.do?id=9be69a16c42c295444f282442d212c24e909ec9e31902f192d308a09bdb5e9a3 - this link can't processFrequent lags in Zoho Goals setting (and other features)
Hi folks. I am finding that some functions in Zoho MH are very laggy, to the point of simply not displaying. One area that has been giving me grief today is creating a new goal for a website. I select the website in quest, select goals and 'create new goal' and then Zoho simply hangs for over 10 minutes. I am not sure if this is a bug or a problem with scaling in the core system, but felt it best to flag as an issue. It effectively means features of MH are inoperable for long periods beforeRegarding uploading of Leads to Marketing hub
How does the Zoho Marketing hub leads import feature work? Will additional leads added be merged or will they be deleted, when a new list is imported? Is it possible to maintain engagement lead lists.Do Not Email versus Suppression Lists
If we create a contact suppression list & add mark them as 'do not email' - will these contacts still be able to receive autoresponder emails with a link to download the file if they complete form request through our website? Or if we need to send them non-marketing communications, such as account/billing notices or other specific types of communication? We have several ways we approach our lists, one being a 'suppression list.' This group is suppressed from general marketing announcements, butTip of the week 01 - Attention vs Action: Know the difference to win more web visitors
You build your own website after months of hard work. Beautiful designs, creative content, elegant style—your web pages have everything ready to target your visitors. The website is out and live, and people have already started visiting your pages, thanks to the remarkable SEO and promotions. Days pass, and your visitor count increases. Good sign! But, wait—are your visitors actually taking any action on your pages? You check reports only to find that visitors throng to your website, navigate throughAdding domains
Hi Having an issue adding my domains. Error message "Please enter a valid domain" See attachments. ImraanZoho MarketingHub and Zoho Campaigns Community Meetups - Australia - May-June, 2019
Hi everyone, We're all set to conduct Zoho MarketingHub Community meetups (along with Zoho Campaigns) in Australia during May-June, 2019. Cities: Brisbane, Sydney, Melbourne, Adelaide, and Perth Title: Graduating from single-channel to integrated multichannel marketing. Agenda: - Introduction to Campaigns & MarketingHub Community Learning - Email as a channel: Overview and benefits (ft. Zoho Campaigns) - Why do you need to move from a single-channel to multichannel setup? - The world of multichannelWhy Did You Bother To Release This
It's a shame - great idea, weak execution. Nothing works - so can't trust it. It's like an Alpha release.Setting up a multi level campaign
I could use some advice on how to do the following. What I would like to do is send out an email campaign for a local 1/2 day workshop. They will need to sign up for it and pay to attend. I plan on sending to my Zoho CRM contacts and promote on Facebook and LinkedIn. When they sign up and pay online (with paypal) I want to be able to stop the first campaign to my Zoho CRM contact or from someone that came to my landing page through social media and automatically start a confirmation campaign whichPop-Up on Slide Up does not work
Code is on page. Configured correctly and Active But it is not working, no popup happening. Any idea ?Modifying (cloning) a Journey
Hi guys, Another little bug. I have created a funnel called "Slaughter Supporter Welcome Letter" which is basically an email drip-feed program. I activated it, and then decided to modify some of the journey (I want to add emails, etc). I clicked EDIT on the active flow and was told that the flow would be cloned. I confirmed that. So far, so good. However, the cloning process dialog just stayed for about 30min. This morning (about 20 hours later) it appears that the cloning is still in process.Ask the Experts 01 - Integrated Marketing Automation with Zoho MarketingHub
Hi everyone, Note: Ask the Experts is a virtual, 5-hour Q&A session, more like a live chat. You ask us your questions and our experts will help you out with answers. You are given the option to start asking your questions now, while our experts will be answering them only during the specified hours. I hope you're all enjoying the marketing automation experience with the all-new Zoho MarketingHub. Without further ado, we'd like to help you strengthen the basics of marketing automation as well as delveDrip Campaigns
I would like to know step by step how to create a drip campaign to nurture leads.Workflow to Push a Campaigns Contact to MH List
I see every other sync option available but the most obvious one! I'm trying to setup a workflow within Campaigns to add a contact to a MH List when the click something. My problem is the MH List does not show up in the dropdown list. I'm putting this question here in MH forum because I'm trying to figure out how to automatically push a contact from Campaigns to MH. Do we have to push back to CRM which then pushes to MH? I'm reading the documentation which doesn't mention it at all which to me wouldDefining a workflow
I am well versed in workflows in Zoho CRM and also ZohoFlow. So I was excited to see 'workflows' in MH. However, I cannot figure out how to CREATE a new workflow in MH. The only place where I see reference to workflow is in the Settings. However, there is no way to create a new workflow in this panel. I've looked through the help and documentation, but I see no references to creating workflows. Any advice would be really helpful. Best regards, JoeCan I clone emails for a reminder series?
I would like to know if there is a way to clone the content when I create a reminder series. Maybe I am mistaken, but my experience with email campaigns is that I can send the exact same message as a follow up to people who did not open the first message where I just change the email subject. Is it possible to have an original message then clone it as reminders where I can just change the subject?How to clean my lead database and then use MarketingHub to nurture whats left
Hi Everyone, I am very excited about Zoho MarketingHub and I am glad it is finally here and a part of my Zoho One. However, I just found out today about the restrictions on quantities of leads for us small business users and I need a plan to only add worthy leads to MarketingHub for nurturing. Here is my scenario and I hope that some answers come from users as well as the experts at Zoho. I probably have upwards of 6,000-7,000 lead emails between my Zoho CRM and Zoho Campaigns account that have beenHaving issues validating your website within MarketingHub? Try this!
If you've experienced a situation like in the below screenshot, then keep reading. Now, try these steps Step 1. Double-check the <head> of your website and make sure that the validation code was input without error Step 2. If the code is indeed correct, then grab the direct URL to one of your websites pages. Example - Use the direct URL of one of your webpages on your website Instead of www.zenbros.net, WE used www.zenbros.net/geaux-crm If you continue to have validation issues after attempting thisIncompatible with Zoho Forms
So this brand new product is incompatible with Zoho Forms. I cannot select the form, what is going on ??? * see the attached imageHow to Start a Customer journey from a sale?
I want to be able to keep in contact with new customers from the point that their purchase has been processed. My orders are generated in X-Cart and processed in Zoho Inventory. I want to be able to do two things: 1) I want to trigger an order processed journey as soon as the customer order has been placed. I think I can achieve that by the embedded ZMH code on X-Cart pages. 1) How can I trigger a customer journey from the point that a sale has been dispatched? This will be triggered by the orderNumber of FaceBook pages that can be managed
Hi MH gurus, One of the reasons I moved away from using Zoho Social was that it is limited to a single FaceBook page. My company has a main company FB page, plus individual pages for specific product lines. I was hoping this limitation would be lifted in MH, but it looks to be the exact same thing - really MH is attempting to put a layer over the top of the Zoho Social application. Is there a way I can get MH to manage more than just a single page? Happy to spend some $ to get that feature, withIncluded in Zoho One subscription?
Hello I'm unclear if the MarketingHub and the new Commerce apps are included in my ZohoOne subscription. It's fine if not, I'm just seeking clarity. Thanks. BradNext Page
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Dear Marketers, We are delighted to bring you a fascinating update this holiday season. An update which will help marketers like you increase their focus and enhance contact management. These new features are designed to streamline your workflow, enhanceIntroducing Bot Filtering for Accurate Email Campaign Analytics
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Dear marketers, We are excited to announce the launch of Zoho Marketing Automation 2.0! We are sincerely grateful to the community for their support, encouragement, and feedback in this journey. Many members would be eager to get their hands on this exciting
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Mail sent from Journey in Marketing Automation not syncing in CRM Contact Details
Hi, I've created a module in Zoho CRM called "test module" and synced it in Zoho Marketing Automation, in a list called "test module list". Then I created just one contact in test module, and it synced correctly in the zoho marketing automation list.Problem with Journeys and campaign sending
I'm a new user for Zoho Marketing Automation, so maybe I'm doing something wrong, but I just can't seem to solve it. So I have 5 sign up forms, all of them SHOULD add contacts that submit it to a list. Then a Journey with a "added to list" trigger wouldEngagement Pop Ups not showing on the webpage
We have created and setup an engagement pop up but it is not showing on the web page. The trigger is when a visitor enters the page. Here is the page: https://atiaustralia.edu.au/industries/security/. Can you please help us?Journey send email action
Hi, Can someone tell me what this means (in picture) please ?
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