If delete record in MA, what happens to it in CRM?
If I delete a lead in Marketing Automation is it also deleted in CRM? I have done a couple of tests and it is NOT deleted in CRM, but I have found that things behave differently sometimes depending on how the lead as added to CRM or Marketing Automation.
Canvas View for Zoho Recruit
any plans to implement a canvas view for zoho recruit, like zoho crm?
Completely Start Over
Is there anyway to wipe all my data so I can start over?
Performance Module Review Questions
Hi, I am trying to change the order of the review questions so that they show on the appraisal in a specific order. It doesn't seem to matter how I enter them in Performance/Settings/Review Questions, they show upside down in order on the appraisal. How
What apps to use?
With there being over 40 apps available to use, it's confusing on which ones to use. Some do the same things, some are two apps combined, etc. So any advice would help. Here's my business usage: I have a retail b&m store with an eCommerce site. I
Need the ability to have client users use My Area for multiple Zoho products in one place - Zoho One for my customers
Problem: My Area is really useful in helping expose legacy support issues to customers and can assist with staff churn at our customer's organization to more easily get new users up to speed. However, My Area does not include a 360 "One" portal view for
Taxes in Checkout process
During the checkout process the prices of each item is shown without tax, and there is a "Tax" row before the "Total". Is it possible to show all the prices with tax included instead of breaking it down? Thanks
ics files with reminders for customers
We'd like to request a way for .ics files that are sent to the customer to include reminders. For example, when an .ics file is imported into a user's calendar, it will by default (or have a configurable) a reminder to alert the user within their mail/calendar
PayU integration not available under Zoho Commerce payment gateways
Good day, I would like to integrate PayU as a payment gateway on my Zoho Commerce online store. This article shows how to add it > https://help.zoho.com/portal/en/kb/commerce/user-guide/payment-gateways/articles/payu However, I do not have the option
Total in shopping cart
The total amount is not shown in the shopping cart. If I have more than one item in my shopping cart, only the subtotals (price x quantity) of each item are shown. Is it possible to show the total amount of the shopping cart before starting the checkout
Knowledge Base Document Storage in Zoho One ?
Question for experienced Zoho One users. We have technical information associated with individual products, we need to make available across the organization. The information is in the form of drawings, data sheets, FAQs, articles we have written, etc...
Lead Conversion Mapping - Matching Field Length Error
I'm trying to map new fields in Leads to Potentials and Contacts. I'm getting an error message that says, "Parent field No of Employees of length 9 should be less than or equal to Potential's field No. Employees of length 5." When I go into Potentials
Require field when record cloned
Is it possible to require a field when a record is cloned? I know I can create a Workflow Rule based upon record creation; however, that would catch all newly created records and I just need to require this when a record is cloned. Does the system differentiate
add subscription plans to zoho forms
Hi, I have a form where customers signup for a service. Through the signup flow I want them to subscribe for a plan which I mange in Zoho Subscriptions. Zoho subscriptions allow me to create a widget to be embedded elsewhere (a website), but the question
Bilder in Blog-Artikeln - optimale Bildgröße
Obwohl wir bereits verschiedene Bildgrößen probiert haben, ist es uns noch nicht gelungen, das optimale Bildformat für Zoho Commerce - Blog-Artikel zu finden, die KEINEN grauen Rand mehr darstellen. Im Anhang sieht man unsere Blog-Losten-Einstellung und
Can't access My Books account from Zoho One
I have had a Zoho Books and CRM professional account for several years now and use Notebook, Docs, and for a couple of years used Social. I recently signed up for a trial of Zoho One. Now, everything works in Zoho One and I can see my content in all of
Connection from CRM to Creator
Dear all, I come seeking wisdom. My scenario is this: I have a Javascript widget in CRM. It is attached to the Leads Module. I want the CRM widget to connect to a form in Creator, where Countries are stored. The Countries in the Creator form appear in
Default Accountant Access for Books (Zoho One Edition)
Here's an idea: make it just as easy to add one's accountant to the Zoho One version of Books as it is any of the other editions of Books. This seems like a "duh" thing. Yes, I've read that I can contact support to accomplish this, but why should I have
Products presentation
Hello, Which application/module/... is recommended to send more information to a prospect efficiently at the moment of visiting? When visiting a new prospect they might not have time at the moment. So how can we quickly select and send the requested information
Cant shared or create the apps in creator from Z-one
HI, I am trying to add the 3 applications in the Creator from z-one but i couldn't .. it gives me this error as attached in the screenshot. Please let me know if you need other details. Thanks and Regards, Sidhant A.
Can we need to retriger the failed webhook listed in Crm ?
hi, We are using a CRM webhook for Deals integration with third party app(website) it will triger when the deal is created or edited, but some times the webhook triger as failure due to socket timoeout or http request failes something like that, then
Field reset when Cloning a record
If a user clones an account record, how can I force the Account Type field to reset to a different option?
Bug in Zoho People: When entering time does not enforce the default "Billable" or "Non-Billable"
hen entering time Zoho People does not enforce the default "Billable" or "Non-Billable" status for a job if the "Billable Status" setting under Time Entry > Settings > General Settings > Time Log Field Customization is not checked. For example: If
Customer installation sign off Forms, CRM, Sign
Hi there I looking for the best way to achieve this workflow. This is for an installation sign-off of a deal (large equipment). I want to be able to create a form that pulls the account information from the Zoho CRM Accounts module ( i think I can do
ZohoOne Sheets, Calendar Freeze
Does anyone else have constant ZohoOne App freezing? It is most consistent for me across Zoho Workdrive, ZohoSheets, ZohoMail. I am the Admin of the account and consider myself to be reasonably tech savvy. I run a MacBook Pro with 16GB RAM on a reasonably
Calendar invite compatibility from Zoho products to third-party calendars such as Google and Microsoft.
Hello Zoho One community. I need your help and guidance, please. Use case: I'm on a two-person team running a non-profit of 800 attorneys, many who use Microsoft products, with 13 committees.. all with their own rosters and monthly calendar invites. We're
Linking Submitted Zoho Forms to Zoho Account CRM
Hi I have set up a customer form that is sent to a specific customer for sign-off, ( I tried Zoho Sign but it doesn't work as nicely). I like a separate section (like when you use Zoho Sign) to be in the Accounts section and have that form I created automatically
Subform field validations in a CRM Module
Good day, I have difficulty understanding a Subform in a Module. More specifically: 1. I would like to know if it is possible to get values from a Subform's fields, and HOW to do it with Client Script and/or Custom Function. 2. How can I VALIDATE fields
אי יכולת לשלוח מייל כתבנית
היי, אני מנסה לשלוח תבנית מייל אך אני מקבל שגיאה משום. אשמח לבדיקתכם. מצורפת תמונה
Zoho One Auto Assign Apps by Department DO NOT WORK
We are attempting to configure Auto Assignment Apps by Departments, but it's not working as illustrated by the video in the link below https://workdrive.zohoexternal.com/external/bc82fb84345eab7d3fa64ae390216d01884ca6088e3bf3b7c0cc44cfa09b918e Still without
Importing spreadsheets into database
I get spreadsheet in all different formats but the core data I need is the same. Is there a way to create an import template? Where I can map columns with a field in the database. Ulitimitley I need to generate a report for several 100 customers. Right
Zoho Commerce Store not updating/publishing changes
Hi there, I'm trying to update some of the pages on our webstore but the changes aren't being published. I've noticed that the product pages are buggy as well and sometimes take 4or 5 times before a change gets published.
Integration with Zoho Booking & Zoho Subscription
We want to have a subscription which restrict subscriber on number of appointment per duration. Is this possible?
How do I run a fulfillment report for multiple sales orders?
Use Case: Let's suppose a Project in Zoho Books has 5 different sales orders associated with it. How would I run a report to show me in one view what items remain to be fulfilled across all sales orders for the project? Something like the view shown in
Lost Ability to Navigate to Other Zoho Apps
I feel like I'm going crazy. Normally when I'm in CRM, there is a Z icon in the upper right next to the settings icon. I could click that and then quick jump to other Zoho apps (primarily Invoice). That Z icon is now gone. How do I get to the main Zoho
CRM VoIP integration - Mac
Our company set up with a new voip provider who said that integration with Zoho CRM would be possible, until we mentioned that we run the business off Macbooks, to which they said that mac's block the integration. Is that correct?? We are UK based and
How to prevent agent action if a linked CRM date field is in the past
We have support contact dates. These dates are held in CRM and are linked into Desk. I want to prevent agents from taking action on the ticket if the support contract date is in the past. This could be by disabling a button, showing a popup, anything
Connecting Portals from different Zoho apps
Hi, I note that Zoho has functionality for customer portals for several of the Zoho apps, like CRM, Projects, Desk etc. Is there any way to connect these portals? It would be great if we could give our customers access to a portal in which they could
Look-up Fields from Zoho Sheet View in CRM Removed: Work around
Looks like Look-up Fields in Zoho Sheet View have been removed. Hoping this feature comes back ASAP. Now I'll need to do export and imports to mass update data, which will take a lot of time.
Auto Save when user goes to next page
Is it possible to auto-save the form when the user goes to the next page and save it as an incomplete form if the user doesn't complete subsequent pages of the forms? This would enable us to capture partial leads.
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