Now connect and engage with your LINE chat users right from SalesIQ!
As we widen SalesIQ's feature base to cater to a wider audience, this integration emerged as the best path forward. Happy to introduce the integration of LINE with SalesIQ, our newest addition to the IM channels family on SalesIQ. This channel will allowGoogle Analytics 4 not tracking SalesIQ
We installed the G4 through GTM. Activated GTM and G4 on zoho and installed the widget code through GTM as well. Analytics isn't showing any events related to SalesIQ at the moment.Slowness in SalesIQ (Partial Outage)
Dear SalesIQ Patrons, We deeply regret to inform you that we are experiencing an partial outage with our messaging servers. Below, you will find the specific details regarding the matter: Time of issue detection: 4:22 AM PDT [4:52 pm IST], 19 July 2023Zobot for Facebook, Instagram, and WhatsApp is live now!
Hi everyone, We have an exciting news for all Zoho SalesIQ users! Yes, the much-anticipated 'Zobot for IM channels' is now live, and it's better than ever. Zobot can now assist visitors on your instant messaging (IM) channels, such as Facebook, Instagram,OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyHide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering yourSupercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
Heads-up: The OpenAI integration is currently available only for users with the domain salesiq.zoho.com (US region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part ofWhat do you think is the best way to connect with your customers?
Hi Zoho SalesIQ user, Connecting with your customers via Calls is one of the more effective ways of engaging with your prospects and customers. Most businesses use PBX systems and VoIP to connect with customers who are online on your website, even without[Important] Inactive unknown visitors clearing in Zoho SalesIQ
To ensure that only the best prospects are retained and to clear unknown visitors from your account, Zoho SalesIQ will routinely remove inactive unknown visitors who have not shown any activity for more than 6 months. Previously, we stored all visitorsNow connect your existing WhatsApp business account with SalesIQ
We had a great response from our customers for our SalesIQ - WhatsApp channel that we released a while back. The WhatsApp channel used Twilio, a third-party app, to connect your SalesIQ portal to WhatsApp. However, there were a few limitations, and oneGet instant payments on chat with the Zoho SalesIQ - Zoho Checkout integration
How often have you lost out on a potential sale deal due to the lack of an immediate payment solution? How frequently have you encountered delays in purchases or missed out on sales opportunities simply because the process of product booking and paymentMeet us in your city! Zoho User Group (ZUG) meetups - India 2023
We are excited to announce that our Zoho Users Group (ZUG) in-person meetup is back in India. These meetups provide an excellent opportunity for Zoho users to meet and interact with experts and network with other users. This year's Zoho SalesIQ ZUG IndiaApple TV Application Logs Out Every Day
Why is it that the Apple TV Sales IQ application logs you out every day? Why must we spend the time to login to zoho.com/tv every morning with the code? Is this really necessary? I like the concept, but it needs some attention. The Dashboards need toConnect your instant chat messengers and assist users from SalesIQ
Instant messaging platforms are one of the best and simple ways to connect and engage with your leads and customers in modern times. Businesses are investing heavily in growing their brand's image in social media. Due to this extended reach, lots of new#1 Right data, right result! Link the data collected in SalesIQ with Zoho CRM fields.
Updating the important data manually from SalesIQ to your CRM for each visitor will be tedious. SalesIQ can help you by pushing the data gathered about the visitors to your Zoho CRM automatically. Your business might require some extra information of the visitor to be stored in CRM for sales follow-up or to your support executive to help the customers on their next visit. So, automating the process of pushing data from SalesIQ to CRM will make your system efficient by avoiding manual work. The visitorRetarget your past mobile users and engage with them using Push Notifications
Missed a chat request from your mobile app user, who didn't provide any contact information such as Email or phone number while initiating the chat? And, wondering how to reach out to them? Push notifications are here to save you. Push notifications are the fastest and easiest way to grab your users' attention and encourage them to engage with you. How to do that? In the SalesIQ dashboard, navigate to Visitor History, select the missed visitor chat, and click on the Mobile icon on the Visitor infoThe Future of Live Chat: Essential Customer Engagement Features for 2023
It has been more than 20 years since live chat for support and engagement became mainstream. Almost all websites these days have some sort of live chat tool embedded, and most website builders come with an integrated live chat software solution. So, ifHow to delete visitor history
I would like to delete my visitor history as I was testing my installation. How do I delete and start fresh?When does SalesIQ add leads to CRM?
We're using SalesIQ, CRM and Marketing Hub. When someone completes a newsletter form, it's added to CRM by SalesIQ, before the Marketing Hub process gets chance to run. How can I control exactly when SalesIQ creates leads? ThanksWFH Tip 1: Deliver multi-lingual chat support in real time, no matter what language you speak!
Greetings from Zoho SalesIQ! With the work from home(WFH) culture beginning to set in, we are all geared up to give you a bunch of tips on using SalesIQ for your business that can prove effective during this period. So, sit tight and stay tuned to ourAttachments on predefined questions?
Hello, I can not find the option to create a predefined question with an attachment on it? Is there the option to do this? If not it would be great if it could be added.Display Instagram username instead of Visitor Nº
IS it possible to display instead of a Visitor Nº the instagram username. I believe that way we can identify better which client we are talking too.Why messenger-first approach will transform your customer engagement and improve trust
Many competent businesses fail to thrive because of poor customer engagement strategies. They have an innovative team, excellent products, and services to offer. But without engaging with their customers, it gets difficult to know what the customers want;Can Zoho Sales IQ be linked to Bigin or Zoho Books?
I have seen you can link it to Zoho CRM but not to Bigin, it also seems like you can link to contacts on Zoho CRM, campaigns or Desk but not to Books. I am missing something or is this feature missing?Is Zoho Sales IQ for me or I should use another tool?
Right now we have several channels throughout we receive request, questions, orders... etc. These channels are email (we use Zoho Team Inbox here), Instagram, Facebook, phone, cell phone and mainly WhatsApp. I am looking for a Tool which can put togetherSkip prechat form
Good Day, I want to skip pre-chat form upon clicking the "click here" in the Image and proceed directly to the start of the chatbot flow. Is it possible or is there any workaround for this?Important notice for WordPress users: SalesIQ plugin updates
Hello everyone, This post would concern only the users who have SalesIQ integrated with their WordPress sites. We have now updated the method to connect your SalesIQ account to your WordPress site using the SalesIQ plugin. We now have a dedicated linkPop up Ads and Sound notifications
Is there a way to disable pop up adds when going into Sales IQ to grab a chat? Some of our agents are having issues, also how to turn off the sounds when the ad shows? We are missing grabbing the chat because of not being able to click the X to exit outSalesIQ Wrapped #2022
Warm greetings from SalesIQ! This holiday season, we're looking back on the tremendous year we've had at Zoho, as well as Zoho SalesIQ. Zoho has earned $1B in profit revenue this year while remaining completely self-funded. Meanwhile, SalesIQ has recordedNew Update - Wordpress Plugin
Hello everyone. This is an announcement for customers using SalesIQ code on their WordPress website and have chosen to hide the chat embed using the "Hide chat widget" checkbox as shown in the picture below. As per recent standardisation regulations onPassing Joomla user login information to SalesIQ
I would like to pass our clients details to SalesIQ as soon as they log into our Joomla website. Has anyone here done this before and can instruct me on the best way to achieve this. Best regards, JoeHow do I stop SalesIQ from emailing me reports.
I do not want this report being emailed to me. How do I stop it? There is no unsubscribe option nor link to take me to where I can set what I want to be emailed about. Then I go to SalesIQ and spend 5 minutes searching how to stop it and can't find aWFH Tip 4: Keep your customer support game up and running 24/7 with Zobots!
Greetings from Zoho SalesIQ! We hope all is well with you. We're back with another tip on a significant feature of Zoho SalesIQ - the Zobot. The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. The Zobot is designed to interact with your website visitors conversationally, based on its programming. It automates the process of interacting with your website visitors and helps you maintain the presence of a helpingPlug Sample #5 - Read and write values/data in a Google sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialHow can you make your support more efficient by adopting Tiered support?
One of the main issues most businesses face is handling support conversations as they expand. As the business scales up, the chat load also increases exponentially. So, it becomes hard for your existing operators to handle all of the chats, hiring newKeep track of your website visitors and chats and manage them efficiently with Tags
After a long day of excellent customer engagement, everyone like to have a quick run-through of the day's stats. But have you felt like after a good day of customer engagement, your chats look cluttered, and everything is a mess? So, how do we fix this?Drive-up sales by managing your contacts right inside SalesIQ
Zoho SalesIQ now lets you segment your contacts from your visitors and store them in the contacts module. This eliminates the need for external customer data management tools and makes SalesIQ a complete stand-alone app that can identify and store the7 tips to provide an effective customer support with Zoho SalesIQ
In this virtual era providing effective online customer support always comes at various costs. The cost could be the extra energy spent by your operators/support reps switching back and forth between multiple apps. The cost of these various apps. AndBring your CRM and Desk app inside SalesIQ with widgets
Have you ever been confused and frustrated with multiple open tabs and switching back and forth from SalesIQ to other apps to perform your business-specific operations? How effective would it be to have all the required tools and data of the apps youNext Page
Announcements
Now connect and engage with your LINE chat users right from SalesIQ!
As we widen SalesIQ's feature base to cater to a wider audience, this integration emerged as the best path forward. Happy to introduce the integration of LINE with SalesIQ, our newest addition to the IM channels family on SalesIQ. This channel will allowSlowness in SalesIQ (Partial Outage)
Dear SalesIQ Patrons, We deeply regret to inform you that we are experiencing an partial outage with our messaging servers. Below, you will find the specific details regarding the matter: Time of issue detection: 4:22 AM PDT [4:52 pm IST], 19 July 2023Zobot for Facebook, Instagram, and WhatsApp is live now!
Hi everyone, We have an exciting news for all Zoho SalesIQ users! Yes, the much-anticipated 'Zobot for IM channels' is now live, and it's better than ever. Zobot can now assist visitors on your instant messaging (IM) channels, such as Facebook, Instagram,OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyHide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering your
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Google Analytics 4 not tracking SalesIQ
We installed the G4 through GTM. Activated GTM and G4 on zoho and installed the widget code through GTM as well. Analytics isn't showing any events related to SalesIQ at the moment.
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OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyHide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering yourMeet us in your city! Zoho User Group (ZUG) meetups - India 2023
We are excited to announce that our Zoho Users Group (ZUG) in-person meetup is back in India. These meetups provide an excellent opportunity for Zoho users to meet and interact with experts and network with other users. This year's Zoho SalesIQ ZUG IndiaThe Future of Live Chat: Essential Customer Engagement Features for 2023
It has been more than 20 years since live chat for support and engagement became mainstream. Almost all websites these days have some sort of live chat tool embedded, and most website builders come with an integrated live chat software solution. So, ifWhy messenger-first approach will transform your customer engagement and improve trust
Many competent businesses fail to thrive because of poor customer engagement strategies. They have an innovative team, excellent products, and services to offer. But without engaging with their customers, it gets difficult to know what the customers want;
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