WFH Tip 29 : What is Context ID in the SalesIQ Scripts platform of the Zobot?
First things first, what is a Context in SalesIQ Scripts? A Context is a data definition that is used to collect multiple inputs to perform a single action. So, all the inputs defined in the context will be collected and the context handler will be invoked.
Zoho Online Events (APAC) - Optimizing Website Engagement and Conversions By Analyzing Visitor Behaviour - November 2020
Greetings! We hope you are all doing great. Since we're in the middle of a pandemic, we've decided to meet you all virtually this time. As a part of this, we are hosting a series of online events for the Asia-Pacific region, where we plan to focus on
How do we deliver an automated message if we do not respond after x seconds?
Scenario: A website visitor starts a chat. We have not responded within, let's say 60 seconds. How do we trigger a message asking them to leave a message and we will get back to them. I found *where* to enter such a message. But not how to trigger it if we do not respond within a given time period. Thanks
Zoho User Groups Virtual Meetup - Zoho SalesIQ - November 2020 - Canada and USA
Greetings! We hope you are all doing great. Since we're in the middle of a pandemic, we've decided to meet you all virtually this time. As a part of our User Group meetup series, we are hosting a series of online events for USA and Canada, where we plan
Engage and provide personalized support to visitors based on their actions on your website
Increase your triggers' precision based on the visitors' actions; you can set up Custom Action trigger and target your visitors more accurately, grab their attention, and close deals faster. With visitor.customaction() you can perform an action or encourage
WFH Tip: 28 How to update visitor information on the Zia Skills platform?
The Visitor Object in the Zobot: The visitor object is a map that contains the profile information of the website visitor. This will be available inside the messageData map across all scripts inside Zia Skills.It contains properties like name, email,
Dynamically add your visitors' data using Visitor APIs.
Visitor APIs can set a pre-defined value for your visitor's data; this can help you store visitor data on your site, speed up the support process, and reduce redundant data in your SalesIQ portal. You can enable Visitor API if you wish to skip the pre-chat
WFH Tip : 27 Set up your Zobot in 6 quick steps!
Greetings from Zoho SalesIQ! Do you think you're a little lost or are you still figuring out what you should do? Don't you worry! We have your back! This post has a quick 6-step tutorial that will help you get started with building a Zobot on Zoho SalesIQ.
Zoho SalesIQ: Overview and Best Practices FREE Webinar Nov 24, 10 am PST.
Click here to register. Join us on Tuesday, November 24, 2020, at 10 am PST, for our monthly webinar on Zoho SalesIQ. The hosts of the CRM Zen Show, a weekly podcast dedicated to Zoho News and product reviews, will discuss Zoho's business platform application
Let the visitors on your website know that your operators are away from work.
Do you maintain standard working hours for your employees? And, would you like to inform that to your visitors to avoid having a bad support experience. Business hours comes to your rescue. Business hours help you keep the visitor chat widget online during
WFH Tip: 26 What are the different ways of defining proactive messages on the Zia Skills platform?
WHAT IS ZIA SKILLS? It is a conversational bot building assistant that uses natural language understanding to process and perform skills and actions to respond to visitor questions.The platform is smart enough to perform operations dynamically, fetch necessary data from SalesIQ and process it to construct contextual answers, and much more. Today's tip will focus on the different types of trigger messages that you can create for your visitors on the Zia Skills platform. Trigger messages in Zia Skills:
Not receiving any incoming chat requests? Here are four possible solutions.
After a fantastic weekend, you return to work, expecting outstanding sales, new deals, and lots of customer engagement. Instead, you get no incoming chat notifications. Wondering what went wrong? If you're facing a similar problem, here are few solutions that might solve this problem and help extend your support to your users without any hassle. 1. Operators not associated with website department: You must associate websites and operators with the same department to enable your operators to track,
WFH Tip: 25 What is Zia Skills and what are the three ways of answering visitor queries using the platform?
WHAT IS ZIA SKILLS? It is a conversational bot building assistant that uses natural language understanding to process and perform skills and actions to respond to visitor questions. Zia skills platform lets you build bots that are capable of more than just merely answering the visitor chat requests. The platform is smart enough to perform operations dynamically, fetch necessary data from SalesIQ and process it to construct contextual answers, and much more. More importantly, Zia skills can be developed
WFH Tip: 24 Objects in the Zobot
Before you start building a Zobot for your business, you need to know about the objects that are available inside the Zobot. This tip aims to give you an idea of the core objects that are found throughout the custom bot implementation. These objects serve as a guideline for input parameters and output response formats for the scripts used in the bots. The following are the actions that can be performed by the Zobot: Handling visitor chats Forwarding chats to humans Blocking a visitor Collecting inputs
How to win back unhappy customers by transforming their negative feedbacks to positive?
Customer Feedback and satisfaction are the keys to any successful business. In the online world, feedback and reviews play a vital role in knowing the quality of the product and customer satisfaction. With the SalesIQ Feedback module, you can know how your customers feel about the product and service, and reach out to the customers who have left poor feedback on the chat session with your operator. You can apologize for the inconvenience caused and also help them get their issues solved without
WFH Tip : 23 How to validate the information provided by visitors during conversations with Zobots?
Greetings from Zoho SalesIQ! Ever wondered if you were dealing with only the right details/information during a live chat session? Validation is a crucial process for any business that has hundreds and thousands of customers coming in by the hour. It is essential to validate every detail that is provided by a visitor during a conversation to evaluate the genuineness of the request and to initiate the proper follow-up. A human operator can mostly identify invalid information but chatbots can seldom
WFH Tip 20: How can you tweak the Zobot codes according to your requirements?
Greetings from Zoho SalesIQ! As all of you know, Zoho SalesIQ has a wide range of code snippets and Sample Scripts that you can use as references when you start building a Zobot. These code structures have numerous possibilities in store for you. All you have to do is copy-paste the sample code from the respective section and make changes according to your requirements. Say, you own an online clothing store and are trying to set up a Zobot to assist your website visitors. You want the Zobot to start
WFH Tip: 22 Update visitor details using the field_name attribute in the Zobot
Greetings from Zoho SalesIQ! Sometimes, it becomes necessary to keep visitor details recorded to make conversations more personal. For this, Zoho SalesIQ's Zobots can be configured to update details from certain fields during a visitor-chatbot conversation using the field_name attribute. This attribute can be used to update the visitor name, email, phone number, etc. in SalesIQ. Other details like ID, city, etc. can also be updated using the field_name. All information other than visitor name, email
Expand possibilities and engage effectively using JS APIs
SalesIQ comes with many powerful tools out of the box to help you boost business performance. You can further customize and increase the effectiveness of SalesIQ by using JS APIs. JS APIs are flexible and can be customized based on your requirements. How to use JS API? Just copy, customize the attributes to fit your brand and paste the JS API code below your SalesIQ widget code on your website. Yes, that's all you have to do to implement JS API on your website. Few JS APIs that can boost your business
WFH Tip 21: How to edit sample codes with connections and use them for your business?
Greetings from Zoho SalesIQ! SalesIQ has a great collection of Sample Zobot Codes that you can use for your own business by making a few minor tweaks. Some of these Sample Codes come with code that is built to establish connections with services other than SalesIQ. This tip will tell you how you can quickly make changes to that code and establish connections with services of your choice. Let us consider an example. The Webinar Zobot can help website visitors quickly register for webinars that you
End of support for TLS/SSL version 1.1 and older
As mentioned earlier in this post, we have completely deprecated support for the TLS version 1.1 and older. So if you use browsers, APIs, and plugins that run on the old TLS versions, please update immediately as the older one is no longer supported. Click this link to check if your browser supports the latest TLS version. Regards, Naveen
Mobilisten now supports Cordova & Ionic Framework!
Apache Cordova and the Ionic framework are open source platforms used to build cross-platform apps using HTML, CSS, and Javascript. These frameworks allow you to target multiple platforms using a single codebase. Mobilisten is a robust in-app support tool that allows you to assist and provide support to your mobile app users. You can now seamlessly integrate Mobilisten with your existing Cordova or Ionic application to level-up your in-app support. Mobilisten features that can enhance your support:
WFH Tip 19: Did you know that there are two different ways of defining replies in the Zobot?
What are replies? When the Zobot can handle the visitor on its own, the reply action can be used to provide replies to the visitors' queries. replies accept only a collection(i.e. a list) as the value. The collection can, in turn, have one or more strings or maps. There are two options available when this action is used. It can be used when there are one or more text replies to be displayed. In case of multiple maps when display cards such as articles, images, and links are used. This post will talk
How to add the hyperlink in the IBM watson response node
I am using the Watson Chat Assistant and integrated it through API to the Sales IQ. I want to include a hyperlink in the response node as created in the Watson Chat Assistant. I have included a code (see screenshot) for the hyperlink in the JSON editor as provided in the response node. The code works fine when i run the chat assistant through Watson "Try it" feature, see the screenshot However, when i test in the SalesIQ chat box, it throws out as plain text. Please see the screenshot. Please help
WFH Tip: 18 What are Questions in the Zobot and how are they defined?
The SalesIQ Scripts platform in the Zobot has a response type called "questions" that is an array of objects in which each question is an object. You can include any number of questions in each array. It accepts only a collection as the value. The collection, in turn, must have at least one map which should include a name for the question that will be unique for a context, the text which will be the question that will be sent to the visitor and optional "input" or "suggestions". These questions
ZOHO Sales IQ Integration with Website
Dear Team, I'm new to Sales IQ. we like to understand how it can be configured from our end. Scenario: we have our website where we want to track, how many people are visiting our website and do they have queries on our products. If yes then for which categories. Currently, we don't have dedicated person to assign someone for the chats. However it would be better if these website tracking does work for us. Kindly guide to us, how can we do it.
SalesIQ iOS app gets a massive makeover - Experience the full potential of SalesIQ in the palm of your hands.
Our new renovated app is a refined and powerful tool with a design of a modern-day application. Utilize the full potential of SalesIQ right on the mobile app to track, communicate, and sell on the go. Advancements and updates with the user interface: This app is completely re-designed to feel fluid and aesthetically pleasing, simultaneously making it simple and straightforward to use. Enhanced Navigation: Navigation is simplified to a greater extent by making all the essential elements with just
WFH Tip : 17 Integrate your Zobots with third-party services using Connections in SalesIQ
Zobots in SalesIQ are radically changing end-user experiences and developer frameworks and thus business models, how we monetize, and how we advertise.They have taken over a myriad of industries ranging from aviation to hospitality. All these industries need integrations with multiple products and services to keep their customer base intact and to stay updated about customer activity on the website. To facilitate this, Zobots in SalesIQ have a feature called Connections. For example, you can take
Quick and Easy live chat in your WordPress sites
Like many of you, we are among the millions of WordPress fans, which is why we are excited to announce our live chat plugin for WordPress. We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why LiveDesk is a perfect fit for WordPress sites--easy, customizable live chat for your easy, customizable publishing platform. With the release of our WordPress plugin, you can add live chat capabilities to any WordPress
WFH Tip: 16 Make your conversations more interactive with response cards in the Zobot!
Greetings from Zoho SalesIQ! This post will throw spotlight on what cards in the Zobot are and how they can make conversations more appealing and efficient. The Zobot not only allows you to use text during conversations but also widgets like calendars, articles, URLs, etc to ease customer experience and reduce operator workload. For this, we have features called Input cards and Display cards. These cards are elements that the bot can use as a part of the message that it sends out to visitors. Let's
Changes in SalesIQ iOS app notification behavior
Hello customers, With iOS 13, Apple has updated its policy on the usage of VoIP push notification. Now the notifications in iPhone running on iOS 13 or above will not get cleared automatically after being viewed from other clients (Web, Android, desktop app). The stagnant notifications will clear out only after the iOS application is open. We have complied to Apple's new policy and made some changes to our iOS app notifications as follows: In our previous implementations, notifications will get cleared
WFH Tip : 15 What are Zobot responses and how can they be used?
The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. It automates the process of interacting with your website visitors and helps you maintain the presence of a helping hand, even when all your operators are busy and can't respond. This post will talk about the different types of responses that can be used in the Zobot. Before we jump in and start learning about the different types of responses, let us build
Personalize and enhance your in-app support experience with the newly updated Mobilisten
Hello everyone, We're happy to announce the new version of Mobilisten Android v2 and iOS v3, a completely re-written version focusing heavily on reliability, stability, and performance. We have now enabled the use of Mobilisten's data to create your
WFH Tip 14 : Scale-up your webinar registrations with the Webinar Zobot
Webinars are a source of generating leads or revenue for any business and also a great way to educate customers. They are the way to keep your customer base engaged for hours together, let them interact with you through real-time questions and get live feedback on training sessions. However, we still have concerns about low webinar attendance rates in the business world. This Zobot can help website visitors quickly register for webinars that you have scheduled by displaying the upcoming webinars
Be more selective of which chats you want to convert as requests
Greetings from Zoho SalesIQ! We hope you are all in the pink of health. We're happy to announce that we have an update with respect to the SalesIQ-Desk integration that can make your customer engagement more efficient. By combining the power of Zoho SalesIQ with Zoho Desk, you can create a wholesome help desk solution for businesses and take your customer service and support to new heights.This delivers a complete view of all your support interactions in one, organized database. Zoho SalesIQ and
How can I route different sections of my website to different operators?
Hello, I'm new to SalesIQ, I have a question about how I can route different sections of my website to a different operator? that is, I have a product and it is divided by different characteristics, what I want is that when different products are chosen, they are assigned to a different operator.
Automate lead generation using SalesIQ and CRM integration
Integrate SalesIQ with Zoho CRM to get the max out of your lead generation process. Zoho CRM can help you perform deeper analysis on your leads and enriches your customer data by providing valuable information on prospects. This integration allows you to manage all the needed CRM data within the SalesIQ app. This can help you to automate your workflow and target prospective customers. Many features in SalesIQ can be customized based on the CRM values, by combining both the data from SalesIQ and
WFH Tip 13: Keep your service desk organized and efficient with the Help Desk Zobot
Chatbots aren’t just for customers. They can provide useful support throughout a business, including your service desk. Help desks are responsible for quick resolution of immediate needs and technical issues of end users. They are the hub of your support and they handle tickets, speak to customers and resolve technical difficulties that your customers are facing. The Help Desk Zobot is here to support your stretched service desk. It increases efficiency by helping your operators with feature requests,
WFH Tip 12: What are Handlers and how they can help you build a perfect Zobot that can mimic your operators?
Welcome back to Zoho SalesIQ! The previous WFH tip focused on how actions in Zoho SalesIQ' s Zobot can help reduce the workload of your operators. Today's tip will tell you what handlers in the Zobot are and how they can perform all the functions that your operators perform, compensate for them and reduce their workload. If you're building a Zobot for the first time, here are some tips for you to get started. THE HANDLERS The SalesIQ scripts consist of four major handlers inside which all of the
WFH Tip 11: Reduce operator workload in half with Zobot actions
Making sure the customer support team is functioning hassle-free is crucial for businesses around the world, especially in today's WFH scenario. The number of issues become more and sometimes there will be a barrage of requests. The task of solving all these issues can become rather challenging and time-consuming for the operators of your organization. So, even a little help matters. This post will talk about how Zobot actions can lessen the burden on your operators with respect to handling visitor
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