How to win back unhappy customers by transforming their negative feedbacks to positive?
Customer Feedback and satisfaction are the keys to any successful business. In the online world, feedback and reviews play a vital role in knowing the quality of the product and customer satisfaction. With the SalesIQ Feedback module, you can know how your customers feel about the product and service, and reach out to the customers who have left poor feedback on the chat session with your operator. You can apologize for the inconvenience caused and also help them get their issues solved withoutWFH Tip : 23 How to validate the information provided by visitors during conversations with Zobots?
Greetings from Zoho SalesIQ! Ever wondered if you were dealing with only the right details/information during a live chat session? Validation is a crucial process for any business that has hundreds and thousands of customers coming in by the hour. It is essential to validate every detail that is provided by a visitor during a conversation to evaluate the genuineness of the request and to initiate the proper follow-up. A human operator can mostly identify invalid information but chatbots can seldomWFH Tip 20: How can you tweak the Zobot codes according to your requirements?
Greetings from Zoho SalesIQ! As all of you know, Zoho SalesIQ has a wide range of code snippets and Sample Scripts that you can use as references when you start building a Zobot. These code structures have numerous possibilities in store for you. All you have to do is copy-paste the sample code from the respective section and make changes according to your requirements. Say, you own an online clothing store and are trying to set up a Zobot to assist your website visitors. You want the Zobot to startWFH Tip: 22 Update visitor details using the field_name attribute in the Zobot
Greetings from Zoho SalesIQ! Sometimes, it becomes necessary to keep visitor details recorded to make conversations more personal. For this, Zoho SalesIQ's Zobots can be configured to update details from certain fields during a visitor-chatbot conversation using the field_name attribute. This attribute can be used to update the visitor name, email, phone number, etc. in SalesIQ. Other details like ID, city, etc. can also be updated using the field_name. All information other than visitor name, emailExpand possibilities and engage effectively using JS APIs
SalesIQ comes with many powerful tools out of the box to help you boost business performance. You can further customize and increase the effectiveness of SalesIQ by using JS APIs. JS APIs are flexible and can be customized based on your requirements. How to use JS API? Just copy, customize the attributes to fit your brand and paste the JS API code below your SalesIQ widget code on your website. Yes, that's all you have to do to implement JS API on your website. Few JS APIs that can boost your businessWFH Tip 21: How to edit sample codes with connections and use them for your business?
Greetings from Zoho SalesIQ! SalesIQ has a great collection of Sample Zobot Codes that you can use for your own business by making a few minor tweaks. Some of these Sample Codes come with code that is built to establish connections with services other than SalesIQ. This tip will tell you how you can quickly make changes to that code and establish connections with services of your choice. Let us consider an example. The Webinar Zobot can help website visitors quickly register for webinars that youEnd of support for TLS/SSL version 1.1 and older
As mentioned earlier in this post, we have completely deprecated support for the TLS version 1.1 and older. So if you use browsers, APIs, and plugins that run on the old TLS versions, please update immediately as the older one is no longer supported. Click this link to check if your browser supports the latest TLS version. Regards, NaveenMobilisten now supports Cordova & Ionic Framework!
Apache Cordova and the Ionic framework are open source platforms used to build cross-platform apps using HTML, CSS, and Javascript. These frameworks allow you to target multiple platforms using a single codebase. Mobilisten is a robust in-app support tool that allows you to assist and provide support to your mobile app users. You can now seamlessly integrate Mobilisten with your existing Cordova or Ionic application to level-up your in-app support. Mobilisten features that can enhance your support:WFH Tip 19: Did you know that there are two different ways of defining replies in the Zobot?
What are replies? When the Zobot can handle the visitor on its own, the reply action can be used to provide replies to the visitors' queries. replies accept only a collection(i.e. a list) as the value. The collection can, in turn, have one or more strings or maps. There are two options available when this action is used. It can be used when there are one or more text replies to be displayed. In case of multiple maps when display cards such as articles, images, and links are used. This post will talkHow to add the hyperlink in the IBM watson response node
I am using the Watson Chat Assistant and integrated it through API to the Sales IQ. I want to include a hyperlink in the response node as created in the Watson Chat Assistant. I have included a code (see screenshot) for the hyperlink in the JSON editor as provided in the response node. The code works fine when i run the chat assistant through Watson "Try it" feature, see the screenshot However, when i test in the SalesIQ chat box, it throws out as plain text. Please see the screenshot. Please helpWFH Tip: 18 What are Questions in the Zobot and how are they defined?
The SalesIQ Scripts platform in the Zobot has a response type called "questions" that is an array of objects in which each question is an object. You can include any number of questions in each array. It accepts only a collection as the value. The collection, in turn, must have at least one map which should include a name for the question that will be unique for a context, the text which will be the question that will be sent to the visitor and optional "input" or "suggestions". These questionsZOHO Sales IQ Integration with Website
Dear Team, I'm new to Sales IQ. we like to understand how it can be configured from our end. Scenario: we have our website where we want to track, how many people are visiting our website and do they have queries on our products. If yes then for which categories. Currently, we don't have dedicated person to assign someone for the chats. However it would be better if these website tracking does work for us. Kindly guide to us, how can we do it.SalesIQ iOS app gets a massive makeover - Experience the full potential of SalesIQ in the palm of your hands.
Our new renovated app is a refined and powerful tool with a design of a modern-day application. Utilize the full potential of SalesIQ right on the mobile app to track, communicate, and sell on the go. Advancements and updates with the user interface: This app is completely re-designed to feel fluid and aesthetically pleasing, simultaneously making it simple and straightforward to use. Enhanced Navigation: Navigation is simplified to a greater extent by making all the essential elements with justWFH Tip : 17 Integrate your Zobots with third-party services using Connections in SalesIQ
Zobots in SalesIQ are radically changing end-user experiences and developer frameworks and thus business models, how we monetize, and how we advertise.They have taken over a myriad of industries ranging from aviation to hospitality. All these industries need integrations with multiple products and services to keep their customer base intact and to stay updated about customer activity on the website. To facilitate this, Zobots in SalesIQ have a feature called Connections. For example, you can takeQuick and Easy live chat in your WordPress sites
Like many of you, we are among the millions of WordPress fans, which is why we are excited to announce our live chat plugin for WordPress. We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why LiveDesk is a perfect fit for WordPress sites--easy, customizable live chat for your easy, customizable publishing platform. With the release of our WordPress plugin, you can add live chat capabilities to any WordPressWFH Tip: 16 Make your conversations more interactive with response cards in the Zobot!
Greetings from Zoho SalesIQ! This post will throw spotlight on what cards in the Zobot are and how they can make conversations more appealing and efficient. The Zobot not only allows you to use text during conversations but also widgets like calendars, articles, URLs, etc to ease customer experience and reduce operator workload. For this, we have features called Input cards and Display cards. These cards are elements that the bot can use as a part of the message that it sends out to visitors. Let'sChanges in SalesIQ iOS app notification behavior
Hello customers, With iOS 13, Apple has updated its policy on the usage of VoIP push notification. Now the notifications in iPhone running on iOS 13 or above will not get cleared automatically after being viewed from other clients (Web, Android, desktop app). The stagnant notifications will clear out only after the iOS application is open. We have complied to Apple's new policy and made some changes to our iOS app notifications as follows: In our previous implementations, notifications will get clearedWFH Tip : 15 What are Zobot responses and how can they be used?
The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. It automates the process of interacting with your website visitors and helps you maintain the presence of a helping hand, even when all your operators are busy and can't respond. This post will talk about the different types of responses that can be used in the Zobot. Before we jump in and start learning about the different types of responses, let us buildPersonalize and enhance your in-app support experience with the newly updated Mobilisten
Hello everyone, We're happy to announce the new version of Mobilisten Android v2 and iOS v3, a completely re-written version focusing heavily on reliability, stability, and performance. We have now enabled the use of Mobilisten's data to create yourWFH Tip 14 : Scale-up your webinar registrations with the Webinar Zobot
Webinars are a source of generating leads or revenue for any business and also a great way to educate customers. They are the way to keep your customer base engaged for hours together, let them interact with you through real-time questions and get live feedback on training sessions. However, we still have concerns about low webinar attendance rates in the business world. This Zobot can help website visitors quickly register for webinars that you have scheduled by displaying the upcoming webinarsBe more selective of which chats you want to convert as requests
Greetings from Zoho SalesIQ! We hope you are all in the pink of health. We're happy to announce that we have an update with respect to the SalesIQ-Desk integration that can make your customer engagement more efficient. By combining the power of Zoho SalesIQ with Zoho Desk, you can create a wholesome help desk solution for businesses and take your customer service and support to new heights.This delivers a complete view of all your support interactions in one, organized database. Zoho SalesIQ andHow can I route different sections of my website to different operators?
Hello, I'm new to SalesIQ, I have a question about how I can route different sections of my website to a different operator? that is, I have a product and it is divided by different characteristics, what I want is that when different products are chosen, they are assigned to a different operator.Automate lead generation using SalesIQ and CRM integration
Integrate SalesIQ with Zoho CRM to get the max out of your lead generation process. Zoho CRM can help you perform deeper analysis on your leads and enriches your customer data by providing valuable information on prospects. This integration allows you to manage all the needed CRM data within the SalesIQ app. This can help you to automate your workflow and target prospective customers. Many features in SalesIQ can be customized based on the CRM values, by combining both the data from SalesIQ andWFH Tip 13: Keep your service desk organized and efficient with the Help Desk Zobot
Chatbots aren’t just for customers. They can provide useful support throughout a business, including your service desk. Help desks are responsible for quick resolution of immediate needs and technical issues of end users. They are the hub of your support and they handle tickets, speak to customers and resolve technical difficulties that your customers are facing. The Help Desk Zobot is here to support your stretched service desk. It increases efficiency by helping your operators with feature requests,WFH Tip 12: What are Handlers and how they can help you build a perfect Zobot that can mimic your operators?
Welcome back to Zoho SalesIQ! The previous WFH tip focused on how actions in Zoho SalesIQ' s Zobot can help reduce the workload of your operators. Today's tip will tell you what handlers in the Zobot are and how they can perform all the functions that your operators perform, compensate for them and reduce their workload. If you're building a Zobot for the first time, here are some tips for you to get started. THE HANDLERS The SalesIQ scripts consist of four major handlers inside which all of theWFH Tip 11: Reduce operator workload in half with Zobot actions
Making sure the customer support team is functioning hassle-free is crucial for businesses around the world, especially in today's WFH scenario. The number of issues become more and sometimes there will be a barrage of requests. The task of solving all these issues can become rather challenging and time-consuming for the operators of your organization. So, even a little help matters. This post will talk about how Zobot actions can lessen the burden on your operators with respect to handling visitorImprove reliability by adding live chat links to your email signature
Fast, uninterrupted live communication is the essence of excellent customer service, but this is hard to come by when you are carrying out a service through email. When you send out an email campaign or reach a prospect through the email, you can add your signature as a connection to reach you. Yes, you can add a live chat button to your Signature in the emails that let your customers connect with you instantly. Effortlessly accelerate your customer service using instant chat Signatures. You canHow to request agent response from bot
Hi How can I Call a Chat from SalesIQ in the bot. for example if a user needs to talk to an agent and select the option talk with an agent and then in the sales IW can I talk with themWFH Tip 10: Embrace the power of operator chat windows for efficient customer support
Having a fully-loaded, effective chat window is the key to providing positive and exceptional customer support which in turn reflects on your company's revenue. Zoho SalesIQ owns an equipped chat window that effectuates conversations between website visitors and operators in your organization and keeps your customer base intact. This post will talk about all the powerful tools that your operator can use during live chat sessions with your website visitors. Real time, two-way translation: Chat translationsWFH Tip : 9 Keep your spammers and harassers away from accessing your chat window with Block IPs
To keep your customer service operations efficient, you need to avoid people who artificially increase the chat volume on your website with malicious intent that includes hackers, harassers, spammers, etc. To prevent these instances, SalesIQ has a handy feature that lets you block a visitor from accessing your website's live chat widget. Using this feature will help you keep your security unimpaired also, it can save a substantial amount of time by holding off spammers from accessing your liveWFH Tip : 7 Analyse user experience in real time and increase conversion potential with SalesIQ's tracking data
Sales and marketing strategies can become extremely efficient only if you are able to understand the traffic on your website and gain more insights about the people who are returning to your website. Only when you know where to focus your efforts, you will be able to stop missing sales opportunities and nudge the visitors on your website to make a purchase. Visitor tracking in Zoho SalesIQ will throw spotlight on your unknown website traffic and help you close deals you never realized you had. WFH Tip : 8 Connect with website visitors and drive online sales with Zoho SalesIQ's live chat widget
Live chat on business websites can be more than just a platform for visitors landing on your website to chat with the operators of your organization. It lets visitors connect with you to know about the products/services that you offer, take your help in case of discrepancy or even make small talk. One of the most powerful features of Zoho SalesIQ is its live chat window that is stacked up with the most effective features to maximize your productivity. This post will focus on all the amazing featuresSay a big "No" to the anonymous web traffic
Look who has joined the league- presenting you all " Clearbit " - The humongous and powerful data suite. What can Clearbit do for you ? Well, it can turn anonymous web traffic of your website(s) into complete company profiles with incredible insights in a jiffy, thus saving you all from the tiring task of scrutinizing your website visitors just to filter out the probable prospects. Well, now lets see what are all the benefits that we can gain by integrating Clearbit with your SalesIQ account, 1.Enrich your Sales data by integrating SalesIQ with Leadberry
You can now integrate your SalesIQ account with Leadberry to get information on the visitor's company. This would ease the process of your sales team to narrow down your target by reaching-out based on their company profile. Why Leadberry? Leadberry, when integrated with SalesIQ gives you the ability to view information about the visitor's company when they land on your website by analyzing their email and domains. The data from Leadberry, in addition to the features provided by SalesIQ, can speedWFH Tip : 6 Eliminate repetitiveness and boost performance with templates in Zoho SalesIQ
In today's WFH scenario, customer support is substantial and answering the myriad of queries that come from visitors constitutes a major part. Sometimes, these queries become increasingly repetitive and monotonous. To save operators the time and trouble of answering of answering these questions time and again, Zoho SalesIQ offers a bunch of templates that might come in handy. They are as follows: Articles Canned Responses and Email Templates Let customers help themselves with the FAQs in their chatWFH Tip 5: Provide targeted customer support and keep your customer base intact with SalesIQ's Automation features.
Keeping customer experience standards at a check is always a herculean task. This becomes harder when you have an influx of new visitors on your website and not enough operators to target and engage the right visitors. This might sometimes require you to manually keep an eye on all the visitors, their likes and dislikes, answers to their queries, etc. which can become overwhelming at some point. This is where Zoho SalesIQ's Automation features have your back! There are three major features that canSalesIQ Visitor Tracking issue
Hello everyone! We are experiencing a slowness in one of our server which has affected the SalesIQ's Visitor tracking functionality for all the users. We are currently working on the fix for this issue and the service will be brought online as soon as possible. We will keep this thread active with further developments! Regards, Aslam Team SalesIQReminder: Zobot 101 Webinar Series - Learn to build chatbots from scratch
Hello everyone! We are happy to see the great response that we have been receiving towards the Zobot 101 Webinar series. We hope all of you have registered for the same and have been following the series. Here is a list of all the previous webinars from the series along with the URLs of the recordings. So far we have looked at: Introduction to Zoho SalesIQ and Zobot Build a Zobot using SalesIQ Scripts - Basics Build a Zobot using SalesIQ Scripts - Advanced Build a Zobot using Dialogflow Build a ZobotWFH Tip 3: Connect seamlessly and provide one-on-one resolutions with SalesIQ Audio calls
Greetings from Zoho SalesIQ! This week's tip will focus on Audio calls in Zoho SalesIQ and how they can help you make your WFH scenario twice as productive. Zoho SalesIQ is a customer engagement software that lets you initiate live chat sessions with your website visitors which is a quick, efficient and inexpensive way to provide instantaneous support to a customer or prospect. However, when conversations start getting interesting and deep, being limited to just typing can be frustrating. Being ableWFH Tip : 2 Support and fix issues remotely with Zoho SalesIQ's screen sharing
Whether your business is a big, international brand or a small startup, screen sharing can add exceptional value to your business plan and structure, regardless of what your business does. In today's WFH scenario, screen sharing can be a blessing that can help you support your customers and fix issues for them quickly and effieciently. This post will tell you how Zoho SalesIQ's screen sharing feature - powered by Zoho Assist can revolutionize the way you collaborate and communicate with your customersNext Page
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5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanExciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you toSupercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part of human lives,SalesIQ Chatbots are now available for Telegram!
Hi everyone! We are expanding our Chatbot's support on IM Channels. Happy to launch SalesIQ's chatbot support on the Telegram channel. Our chatbots are already supported on Facebook, whatsapp, instagram and now Telegram joins the party! This means that
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Custom Roles & Granular Permission Control in Zoho SalesIQ
Hello Zoho SalesIQ Team, We appreciate the functionalities offered by Zoho SalesIQ, but we would like to request a crucial enhancement regarding user roles and permissions. Current Issue: At present, Zoho SalesIQ provides fixed roles—Admin, Supervisor,Restrict SalesIQ Account Notifications to Admins
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, receive certain account-related notifications—such as the recent splash screenAbility to Initiate WhatsApp Template Messages in Zoho SalesIQ Without Preexisting Chat
Hi Zoho SalesIQ Team, I hope you're doing well. I understand that with the WhatsApp integration in SalesIQ, clients can contact us via WhatsApp, and we can use WhatsApp templates to send messages outside of the 24-hour window by reopening an existing
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5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialIntroducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster thanPlug Samples #12: Verify Customer Mobile Numbers with OTP to Avoid Spam Entries
Hi Everyone! Verifying customer information is critical in business to filter out junk data and spammers. Whether it’s lead generation, appointment booking, or any other operation, ensuring quality data is essential for driving meaningful outcomes. AQualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
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