Is there a way to add a high priority to chats
I was interested to know if there was a way to set a flag on an account, and if they were to chat in we would be notified this customer is high priority, either with a popup or by changing the chat a different color so it can be distinguished from other chats? If this is not available can you please send this to the devs as a request.[URGENT] salesiq where to stores user input .. when slider value selected..
Example: step 1.Carpet Area Slider ( 100,500,1000,1500,2000) <= User Select ..... Working Step 2. Salesiq get this selected value i.e 1000 now i want to internally salesiq multiply with 3 (1000*3) and return result 3000 to user step3. Your Total area will be 3000 Problem : where this 1000 get stored and how to calculate 1000*3 and from where to get result Note: I have provided screenshot and code of given problem below..Zoho Sales IQ - GDPR Consent pop up
Hello Would be great if we could customise the consent banner with our branding colours / fonts. Thank youZobot does not include links in transcript
I have a bot that will reply to a customer with links: The script has an image and a url attached to the reply. I have noticed that in my chat transcripts the links do not appear? here is an example. In this example -- After Bishop says, "Okay lets check out this support page." A link to the support page is displayed in the chat, but as you can see in the transcript it is not there. Do I have to add the link/URL to a reply so it will be displayed? Bishop Okay lets check out this support page.How to setup Visitor Tracking on a WIX website?
I have conflicting information about this on the web and need to get clarification whether this is even possible on a WIX website (one article said no) and if so IS IT done by adding the HTML APP to the WIX site and then copying-pasting the text over from there?Track Sign in users
On my website https://culytics.com, users can sign up using Linkedin. The site is built on Ning.com platform. We grab the list of people every week from the website and import them into Zoho Contacts. Question 1 - Can this be automated using Zoho Flow? Question 2 - Can we track these users in SalesIQ as named users instead of id, since they are know on the website? What will it take to create this tracking? ThanksService Interruption: Incident Alert for Zoho SalesIQ
Problem: We are facing a problem with our dependency messaging server. Effects: Customers might face slowness in sending and receiving Messages/Notifications. Our developers are looking into this with high priority. Sorry for the inconvenience caused. Follow the thread for more update on the same. Regards, Elsi.GHas anything changed with the API
Has anything changed with the API? Below is our script on our site that we use for chat. In our chat we created a new field called Date of Birth: This is where the customer can enter their Date of Birth. We have written some java script that will intercept that field and call to our API to replace the Date of birth with a URL. That way when an agent accepts the chat the Visitor Info will display (Secret) Dob with a link the agent can click on to get what the customer entered in the DOB field,Slowness in receiving message and notification
Hello everyone, One of our dependency servers had a slowness issue from 2:30 to 3:40 PST. So, the users who have pointed to the particular server might have faced some slowness in receiving notification and messages. The issue has been fixed, and all the servers are up and running. We regret the inconvenience caused. Regards, Elsi.GChecking to see if information provided, results in a query
Below is my code for searching for a ticket - if the customer provided the ticket number and the email used it will return the ticket number and the status. What I would like to do is, verify that the information the customer entered matches what is on the ticket, and then return the result. If it doesn't match then give an error stating, Our system was not able to find a ticket with the information provided. That way people can just use this to look up tickets that do not belong to them. response.put("action","context");Storage Articles (specific webpages) into a Zoho CRM Module / Zoho Creator ap so users can review their history
Hi Zoho gurus. We are a research firm that publishes specialist articles. I would like to use SalesIQ to capture pages the pages that our subscribers read (which SalesIQ does out of the box) but ALSO push that information in history that the user can review as part of their account. So I would need to store the USER ID (all users will be records in the CRM, so ideally we'd use that ID), the URL of the page visited (anything under the URL https://www.ibrs.com/articles/...) the time accessed and ifRegister for the Zoho SalesIQ User Group Meetup in the USA now!
Hello everyone! We're glad to invite you all for the Zoho SalesIQ user group meetup. We have a series of meetup planned in various cities in the USA, you can explore more about Zoho SalesIQ, and it's advantages of integrating with CRM. Why should I attend?Turn off notifications for some visitors
Because we ourselves are often on our website throughout the day, I'm constantly getting "false alerts" that we have a visitor. Is there any way to turn off notifications for certain visitors without having to block IP addresses? ThanksNotification Settings Hard to Find
This feedback applies not only to SalesIQ but almost all Zoho products. Most software makes it easy to find and adjust notifications in seconds. With Zoho I always have to resort to looking in the help menu, or searching for 5 minutes to find it. As an example I just wanted to change my notifications when someone comes to our site. I search help to no avail, the top hits were about push notifications or desktop notifications. So then I search under every heading and after 5 minutes of searching ICheers to the SalesIQ Team for helping us achieve our Zoho Chatbot goal!
Hello :D I'd like to share with all of you my "behind the scenes" story about creating the chatbot for out Sales.Rocks platform, by collaborating with the Zoho SalesIQ Team. https://blog.sales.rocks/the-challenge-behind-creating-a-chatbot/ We are grateful for your help, for all the hard days and tasks, we really appreciate you, because the final result is perfect. SalesRocky is alive! :)Never lose track of what's going on with Zobot!
We know that you all love Zobot and we can already sense a tremendous interest in Zobot. Lately, we've been improvising most of Zobot's configurations and establishing integrations with prominent bot building platforms in the market, so that we deliver only the best to our valuable customers. So, just to make sure that you never lose track of what's going on with Zobot, we've added an exclusive webpage - Zobot changelog . We update everything on this page, right from the minute changes we've madeSales IQ ingration with CRM not working
When I am sending email via Zoho campaigns, I would like visitors to be identified in SalesIQ when they click on a link and come to the website. Similarly, when I send emails using Zoho CRM, I would like visitors to be identied in SalaesIQ when they come to the site after clicking an email link. Somehow, I am not able to make this work. I have searched and tried various options as per instructions on this page - https://crmplus.zoho.com/culytics/index.do#salesiq/culytics/index/getcpdata/setting/integrationSalesIQ's Android App is upgraded - grow your business on-the-go!
Zoho SalesIQ's customers have another reason to rejoice because we have upgraded the SalesIQ Android app! We continue to frequently add enhancements and features to our mobile app in order to make it as efficient and user-friendly as possible for you to grow your business. This bunch of noticeable feature upgrades, including a better UI and upgraded profile views can make your experience even faster, seamless and more intuitive. As exciting as it sounds, the Zoho SalesIQ mobile app lets you takeFeedback/Suggestions
We just installed SalesIQ on our website and I'm loving it. Two suggestions: 1. I think I've seen this suggested already, more personalization would be nice. as an example, unless I'm missing it there is no ability for the chat window to show user avatar? Which is strange since there is a place for users to attach an avatar. 2. Please consider adding some fun/endearing features that make chat more fun for visitors. As an example I just got chat support on a site and the support person sent me a gifApp UI
I downloaded the Mac version of SalesIQ, to try it as I'm not a permanent agent, just replacing a colleague. However, I don't use it as my main tools, I reduce the window to a minimum size, as shown on the screenshot. You then see some problem of the interface not playing nice with responsive. UI should be updated, I guess.Slow Zobot response time
Hi, We launched the Zobot on our site to sit along with the regular Live Chat but had to take the Zobot down as the response time was very slow. The bot was slow to begin then once the chat had been initiated the response was very slow. The bot typing status is set at immediate but was taking ages to load when the bot was on site. There was no issue on when testing the script before it was enabled. Does anyone know what the issue might be here? ThanksZia skills videos or documation
I am finding it a little hard to use. Are there any examples, documentation or more videos to look at? I am simply just trying to get user input like name, email, and phone just to start. More information/documentation would help. Thanks.Zoho SalesIQ is getting more secure with the TLS version upgrade!
Hello everyone, To keep your communication with Zoho SalesIQ more secure, we will be retiring the support for early TLS versions 1.0 and 1.1 by March 1, 2019. So, if the visitor is not accessing your website with the below-mentioned browser versions that support the TLS version 1.2, then SalesIQ will not be able to track the visitor or display the SalesIQ chat widget. You (Operator) may also face the compatibility issue in the operator console if you're not using the supported browser version toGive your chat a whole new transformation with power-packed chat windows
Have you checked out the new-look of our chat window yet? Yes, SalesIQ powered chat windows have been completely refurbished. A chat window that can be more than just a platform for your operators to chat with visitors landing on your site. We have notAdd Additional Field for Security
Being there are no plans right now to mask credit card info in chats. Is there any possibility to add an additional field that is now added to the chat session? For instance after a chat is started, if we need to ask a customer for sensitive information, they can then add that information to a field then that field would be seen by the agent. Any information in this field would not be added to the chat transcript. This way we can transfer CC info or any other sensitive info from the customer toCut out prolonging chat sessions with Zoho SalesIQ Audio call!
Audio call has always been the most yearned-for feature among our customers. As we've always loved to stack up customers' plates with cool new features every now and then, we thought why not put together everything we can and start fulfilling our customer's wish list. First on the list? Audio call! And we have it now. Yes, you can use audio call as a means of communication with your visitors, and you don't just have to rely on chats to resolve your visitor queries anymore. Benefits that you wouldAbility to ring visitor
As a frequent user to supporting my customers via chat. When a visitor goes idle, It's inconvenient and also doesn't resolve the issue on the chat. The ability to ring the visitor (chatter) to play a sound within the tab window on their computer to remind them that their chat session is still active. Sound played to chatter should be a bell or ring sound I feel this would be a great feature to have within Sales IQ Looking forward to an updateUnable to deactivate New and returning visitors notification on SalesIQ app
Hi, Despite the fact that I have deactivated these options in the setup, I am still getting push notifications and alerts from the SalesIQ app every time there is a new visitor on my Website (please see below screenshot I have well deactivated it, tried reinstalling the app, rebooting multiple times....). It's extremely annoying, I am on a Motorola GS5+ running the latest version of Android. Could you please help me out ?Enhancement: Now you can frame site exclusive trigger and routing rules!
We have incorporated a major change in our Intelligent Triggers, Chat Routing and Visitor routing section. That is, you can frame exclusive rules for every site you own rather than the entire portal. Trigger and routing features of Zoho SalesIQ are said to be day savers. As, without them your operators would be put through a great ordeal handling visitors hitting your site. However, there are still certain factors that you might have to consider. Like, Say you route the web traffic hitting all theVisitor History Sort
I want to be able to sort my visitor history by most recent, right now it is all over the place. How can I sort by most recent?Sales IQ sort by most recent
I want to be able to sort visitors by most recent so im not sifting through the same ones over and over.Visits not showing
Hi, I do have salesiq in both of my websites but lately It is not showing a single record. Can you check on my account?Help getting SalesIQ chats into specific user's CRM module
New user here. I've tried my best to find an answer to no avail. I have six users within a Zoho One account. One main/admin account and five location accounts. I have five hosted URL's each with a unique embed of a SalesIQ chat widget. Each of these chat widgets is associated with one of the five user accounts mentioned above. So location_one.com has a specific chat widget, location_two.com has a specific widget etc. 1. I need the Main/Admin account to see and access all chat sessions, while limitingNew website form fields
Hello! We need to add State and City fields in the website form. It would be possible?Mobile Chat Window - Full Screen
Hello, The mobile chat window takes up the full screen, which is highly confusing for most customers! Using a desktop machine, I see the same happens when reducing the browser width to 800px or below. This suggests that it responsive web design, causing the switch to full screen. Can we fix this very annoying behaviour ourselves using a custom css file? If so, can you please let me know how? ThanksSalesiq is down and makes pages go down!
I am paying for your salesiq service and is currently down. It would not be a big problem if all my pages in our site would load. You guys have to do something with your salesiq plugin so when your server does not respondo, let the pages load anyways...Always showing as offline
The widget on my corporate website always shows as being offline, even if i am in CRM or Desk. The only time it shows as being online is if Sales IQ portal is open. Why is this so, when the chat widget integrates with CRM and Desk? Its very annoying having to have another web browser tab open!Minimise Icon
Hello, I'd like to change the "minimise" icon to a cross, but cannot get it to work. I've tried: .siq-minimize-icon:before { color: black !important; content: "\e2716" !important; } .sqico-min::before { content: "\e2716" !important; color: black !important; } Any ideas please?Zoho SalesIQ abides by GDPR for a double-checked data protection!
As we are the means for you to procure and process your visitor data, our code of functioning has always been to provide maximum data-security to our customers. By complying with GDPR (that took effect from May 2018), we've planned on protecting yourChoose default department by default
Hi, I want to make the department dropdown in the chat window to be chosen, one possible solution I saw in chat API is to use this code: .chat.defaultdepartment(); I tried to use it but it is not working, the option that I passing to it not chosen? Thanks,Next Page
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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