Prevent tracking visits from my domain
I spend a lot of time on our website and Sales IQ keeps tracking me as a visitor. Is there any way that I can prevent it from tracking me?Intelligent Triggers can not work
I've written the code for two banners as below, but it doesn't work. If I only use the one of code, it works well. I don't know why. <!-- new Banner start --> <div class="float_layer_hovertree" id="hovertree_float_layer" style="z-index:10001; display: none; position: fixed; top: 185px; box-shadow:1px 1px 10px -1px #aaa; border-radius: 5px; z-index: 10001; width: auto; max-width: 90%; background-color: white;"> <h2 style="height: 25px; line-height: 25px; padding-left: 10px; font-size: 14px; color:Chat window
Mobile users complain that the chat window takes up entire screen. It would be great to be able to adjust size when viewed on mobile.Chat windows? Not just meant for chats anymore, for your abridged knowledge bases as well!
Hey there, Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves? Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " ArticlesSalesIQ GDPR compliance + deletion methods
Are there any plans to make SalesIQ GDPR compliant? Also, how can you delete full visitor history if needed?Identify, engage and convert prospects hitting your website via Zoho Campaigns
Boost your sales and stay ahead of your competitors by integrating Zoho SalesIQ with Zoho Campaigns. You can now track the activities of your visitors from the email campaigns sent, reach out to potential customers, pique their interests, and ultimatelyAnnoying chat invitation popping up on every page on my website.
How can I setup the SalesIQ chat function so that the chat inviation only occurs once (per visitor) and only on the homepage. Now, when a potential client visits my site and browses through the pages, a new chat invite pops up each time they go to a different page on my site. In short: I am annoying the hell out of my potential clients!Throw the spotlight over those prospective visitors hitting your website via MailChimp campaigns!
To all those customers who have integrated MailChimp with your Zoho SalesIQ account, this forum has exclusively been written for you! We all know that Zoho SalesIQ partnered with MailChimp only to ease out your marketing grind! Let me lead you through a few cases to aid you comprehend the techniques using which you can harness the maximum out of the integration of these two influential applications,SalesIQ and Chatbots ?
Hi, I recently came across a new chat platform that integrates AI for their interactions on websites. Is there any plans to offer the possibility to add chatbot to SalesIQ that can replace forms, that is linked to my CRM calendar so that my visitors can also book an appointment directly without going through a lengthy back and forth communication? Maybe an idea for a marketplace add-on.Unchain yourselves from your work pods with our Zoho SalesIQ mobile app!
Would you like to sit inside your work pods and stare at your desktop monitors all the time? Duh, No! Well, that's the prime reason why Zoho SalesIQ mobile app was developed - for you to take up your daily grind on the go! Let's just quickly run through instances where the Zoho SalesIQ mobile app acts as your operator's saviour, 1. Be proactive - Make hay while the sun shines! Why sit back and wait for the visitors to initiate a chat when you have the privilege to strikeChat Widget always showing me as offline
Since some updates to the Zoho Sales IQ platform in December, my chat widget now constantly displays me as offline. Even during normal open business hours. What has happened?Gear up to explore the spruced up live chat module!
When the trend changes one has to roll with it and so did we. Take a look at what we have moulded out of our old live chat module. Let's take a quick tour around to see what all changes we have brought in, shall we ? Well, then buckle up guys, here we go... 1. Would you ever like seeing mundane stuffs over and over again? Well, then why would you want to bore your visitors by displaying the same old chat widget themes when we offer you a whole new range of cool themes which you can switch to inConvert your Chats to Zendesk tickets
Hey everyone, Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof. So why wait? Integrate Zoho SalesIQ withChat routing: Automate and optimize the process of routing your incoming chat requests!
Hello buddies, How have you all blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah? You might think that I am going bonkers... :p But NO buds am not! But trust me this is how it would appear to the operators of your firm when they have to deal with the issues brought in by the visitors hitting your website that has nothing to do with their skill set or field experience. ToLet your visitors hold down all the conversations that they have with your operators in reserve!
Hello buddies, Hope you are all doing great out there! I am back to brief you all about a cool new feature launched by SalesIQ - View past conversations , which allows your visitors to keep track of all the past conversations that they had with the operators of your firm in their own chat windows. Inquisitive to know more about this feature? Then do stick around and continue reading. Well, what is the sole purpose of bringing in this feature? Consider a scenario in which a prospective customerLess of Browsers, More of Desktop Apps
They said they'd be dead. Gone from our docks into our browsers. But are they really dead? With many services going all desktop, can we stop writing eulogies for native apps after all? Cause desktop apps aren't going anywhere (yet) Standalone, desktopSalesforce CRM to the rescue!
Hey there! Are you a Salesforce user? Woaah! Then we have a great news for you! We have added an other jewel to our crown - Salesforce CRM , to seize prospective leads effortlessly and to escalate lead conversions without even having to leave your SalesIQ account. Will that be all? No not at all, stick around, read through to know what can this power packed combo do for you. Not a Salesforce user? Wanna try out a similar Zoho product ? Try Zoho CRM today! Let's take a quick look at the benefitsShare to nurture bonds :)
Hello buddies ! Bala here, wondering what am I going to talk to you guys about ? Well, trust me definitely nothing related to philosophy. I presume that most of us know what screen sharing is, if not don't worry let me brief it to you. Screen sharing/casting is nothing but sharing your screen with someone else probably to seek help or assist them. Woaahh !! wouldn't that be great if you had this option in your SalesIQ account to resolve all your visitor's issues in a jiffy ? Or show them a demo ofTrack visitors but disable chat on website
Hi, I have set up tracking on a website but don't want to have the chat possibility. In the forum I found a script to disable but it doesn't seem to work in Google Tag manager. I have tried two different scripts and a combination: <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"f7262e2e9abb4359c02f2baf0c67945e208aa18c46593042ef2ace13fad44d5e", values:{},ready:function(){}};var d=document;s=d.createElement("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true;s.src="https://salesiq.zoho.eu/widget";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);Start chat 'on the go' with the New SalesIQ Mobile SDK for iOS and Android devices
Hear thee, hear thee!! SalesIQ launches ' Mobilisten ' ( a.k.a Mobile SDK ) for your iOS and Android phones. This can be your in-app messaging tool that can be integrated with your existing application. With this, you can start a live chat with your app users 'on the go'. How cool is that? Not just that you can also send promotions and use your Mobile application better through Push Notifications, File sharing and Screenshots. How to integrate mobile SDK with your existing application 1. ProactivelyIntroducing the Magical "SalesIQ Email Genie" - Now get your visitor's insights in your favorite email client.
SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email. How does Email Genie work? Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQSpread the festival spirit on your website - with SalesIQ Xmas Live Chat Widget
Merry Christmas all, Christmas is on its way. Is your website ready? Are you preparing any special holiday offers and discounts for the visitors of your website or online store? Do you want to show personalized holiday greetings on your widget? If yes, then we also have something for you to help you greet your visitors and promote all those sales and special offers. You can change your live chat widget appearance with your customized image and make them look more attractive on your website. You mightGet deeper insights about your website visitors - with SalesIQ Custom Actions
Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages. SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the buttonHow to convert leaving visitors into hot leads?
Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business. There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may be#2 Right data, right result! Instantly select and push the visitor info from the SalesIQ chat window to Zoho CRM.
Collecting right data from the visitor and storing them is an important phase in the sales cycle. The sales cycle is the sequence of phases that a typical website visitor goes through when deciding to buy something. The course of time from the initial point of contact we make with the visitor, to identify the requirements of the visitor, the acceptance of the intended purchase, and the transaction that completes the sale. Every information gathered during the sales cycle is important to convert theThe lower the Response time the higher the customer satisfaction.
The support executives can handle only a limited number of chats at a time and will be under pressure if more chats routed to them. And the response time will rapidly increase by attending all the chats at a time. So how to decrease the time of reply and limit the chats routed to each executive at a time? SalesIQ has an exciting feature "User concurrent chat limit" which will route only the number of chats you set to receive at a time by your support executives. Customers will always expect to receiveWhy is the visitor list doesn't show my last website visitors on top?
The visitor list is the best way to separate hot prospects with common category/interests into different lists for easier targeting. So, the sorting order is by default set based on the lead score of the visitor, which filters and tops your hot prospects on the list. That is why the visitor list looks unordered or not listed based on the recent visit of the visitor. You can also edit the sorting order according to your priority. What is Sorting the visitor list? Sorting is arranging the visitorsSchedule to get your qualified visitors delivered directly to your inbox
We are so delighted to hear that the Visitor History helps you and your sales team to be more productive. Now we're even more excited to announce that SalesIQ's - Visitor History gets a new option to Schedule the hot visitor list and receive them right in your inbox. Learn how to create your visitor list in visitor history You can Schedule to automate the process of receiving the hot visitor list by email on a regular frequency. When you filter the visitor list, use the "Schedule" option listedSalesIQ Introduces Dynamic Routing Rules
An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users. You can route the website visitors to: The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact) The User who assists the visitor in the previous chat Let me explain with the examples how this would help you to route yourDynamic Text - Add a Personal Touch to Your Automated Messages
The text that can customize or change is termed as "Dynamic Text" in SalesIQ. As the word implies this text will be dynamic from one visitor to the other, when we store the canned message/welcome message/embed automated message/send automated chat invite wouldn’t it be great if we can display the same automated message but give a personalized experience to each visitor. Yes, today we are going to see about the use of Dynamic Text in SalesIQ automated messages. Click to view the List of Dynamic TextVisitor History – SalesIQ now gets Visitor Insights
Hello all, We are happy to announce that we have come up with a new module “Visitor History.” The Visitor History helps you to know more about the visitor’s activity on your website. You can also assign a score to your website visitors based on their activity. The visitors visiting your website will be listed in the Visitor History section. The Name, Email, Time Spent, Last Visit and the Source can be viewed on the list. A click on the visitor name in the list will open the Visitor's InformationVisitor engagement - now SalesIQ gives you more control!
Do you think that all your prospects are greeted in the same way through chat triggers irrespective of their purpose of visit ? Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website? Now we bring you some nicer way to have more control over your visitor engagement. Segregation of controls Separate rules can now be configured for sending the chat invites and assigning the visitors . Tracking Rules -> IntelligentLive Chat plugin for your Prestashop website to convert visitor into actual buyers.
Know, track, and engage your website visitors at a very collaborative and personalized level. Increase your business through automated chat invitation. Integrate with ZCRM and ensure customer satisfaction. Group your visitors into the revolutionary Zoho SalesIQ rings based on ZCRM fields available in the lead, contact and potential sections. Zoho SalesIQ is a sales enhancer for your eStore. Installing Prestashop live chat module Log into your Prestashop with your admin account. Click on the "Modules"Live chat plugin for your Magento store to save a sale.
We are happy to announce the release of our live chat plugin for your Magento store. Know, track and engage your website visitors in real-time through the revolutionary Zoho SalesIQ rings. Zoho SalesIQ connects you with your visitors via chat and keeps them browsing your Magento shop . A software that has a facility to automate strategic chat initiation to close deals faster. Allow your reps to chat with your website visitors. Access complete information about your website visitors stored in ZCRM.Live chat plugin for Joomla! to convert website visitors into customers.
Releasing LiveDesk plugin for your Joomla! - powered website. Chat with your visitors proactively, walk them through your website, guide them effectively to make a decision and turn them into a customer. Easy Installation Download the LiveDesk plugin from here. Log on to your Joomla! Administration panel. Access “Extension Manager” and click “Install”. Choose “Upload Package File”. Upload the downloaded extension. Access “Plugin Manager”, under “Extensions” tab and search for “LiveDesk”. Select theLiveDesk JavaScript APIs
Our development team has been hard at work to provide the developer community with new features and ways of working through our new initiatives. With that said, I am happy to announce the launch of our LiveDesk JavaScript APIs. LiveDesk APIs are easy-to-use, quick-to-implement, designed to customize your Chat Widget based on your existing web presence and preferences. LiveDesk APIs are categorized as per your preferences from Visitor APIs to UI event handlers. You just have to follow a few stepsZoho LiveDesk can now be integrated with Zoho Support
Happy to announce Zoho LiveDesk can now be integrated with Zoho Support Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database. Creating support tickets is now made easier while chatting with your Visitors. With your LiveDesk integrated with Zoho Support, your agentsStart chatting with your customers directly from your OpenCart powered storefront.
We are excited to let you know about Zoho LiveDesk's new OpenCart extension. By installing the extension, you can quickly add live chat functionality to your store and connect with potential customers at the exact right moment. Embrace the power of real-time chat and improve the customer experience of your OpenCart powered store. To install the LiveDesk extension in OpenCart 1.Download the Zip file from here. 2 Upload the Zip into your root directory and Extract it. 3.Log into the admin section ofZoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers
We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here. With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. You
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Announcements
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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