Contact details when no answer in Chat
Hello, it would be great to have a feature that when no one is answering in the chat for lets say 60 seconds ... the user gets a meesage to enter his email and we can follow up later. Now we can have only prechat forms ... which can loose potential clientsSalesIQ Zobot - can't get "Card Wait Time" to work
In Zobot, in any "Send Message" card, there is an option to enable "Card wait time." It gives the option of pausing for between 5 to 10 seconds. I've tried it numerous ways, but I cannot get this function to work correctly. Zobot always zips right throughInclude SalesIQ activity when sending Forms data to CRM as a new Lead
Is there a way that when I get a new lead via a zoho form on my website to include the activity in CRM? I have Sales IQ integrated with the form however, most of my leads do not talk to us through the chat fuction but they do fill out a zoho form. IdSeveral language in Chat Bot in SALES IQ
Hello, I'm creating a chat bot for my company and would like to have a chat bot replying in French and English. As I understand, I must create 2 different bots, then according to the first sentence of the Client the system will choose the right one: FRAllow a brand to connect multiple facebook pages at the same time
Our company have multiple facebook pages to represent, every branch, right now we can only link one facebook page, so we can only recive messages from one branch. It would be nice to be able to connect all pages.How to Map SalesIQ Visit Data to a Custom Module (Job Seekers) in Zoho CRM?
My Company’s Current Workflow For my company, when a SalesIQ session is completed: SalesIQ searches the Contacts and the Leads modules for a matching record (based on the visitor’s email or other identifiers). If a match is found: The Visit Summary isAssistance with Setting Default Values for Zoho Chat Custom Fields
I am currently using the Zoho Chat JavaScript API to successfully add custom fields to the chat interface. While the implementation of these fields has been smooth, I am now looking to set default values for these custom fields. However, I couldn't findChatGPT only summarize in English
Hello i' v enabled chatgpt in salesIQ, it works great inside conversation (revise, Rephrase etc) add tags works well with another language than English. But when I want to summarize it render only in English, despite sales IQ is set to another language.How do I connect Sales IQ to Shopify
How do I connect Sales IQ to Shopify.Bug with Zobot Human transfer
I have configured the brand, the operator, and the Zobot in Spanish. However, no matter what I do, it always says "YES" instead of "Sí" or "Sure, why not " instead of "Claro, ¿por qué no?" when asking if the user wants to contact a human operator. TheHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reloadIs Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Zoho salesiq user count and billing is not correct
Now we have 4 users but when i look at the plan, it looks 5 users and want me to pay for 5 users. Please check itNeed to change owner for SalesIQ to match Zoho Owner/Admin
My company recently acquired Bounty.co and all the Zoho account information has been properly transfered. However, when I am logged in as Jessica Thorpe (Jessica@gen.video) I am showing up in the chat feature as Aaron Decker during the live chat sessionSetting Mandatory filling of name and email with the valid ones
Does anybody know that how to setup the default value in order to ensure that users fill out the valid name and email address. Or is there other ways to ensure that users are compulsory to fill out the name and email address on SalesIQ.Have the ability to upload SVG file for the floating widget
It would be nice to have the ability to upload a .svg file for the floating widget, because PNG's kind of get distortedSalesIQ Setup
I am setting up SalesIQ. I have a "Let's Get Started!" guide. Can someone tell me how to bypass this?Messages sent from Facebook Not Logging in Zoho SalesIQ After Replying from Facebook (partial sync)
Hello Zoho Team, I have integrated Zoho SalesIQ with my Facebook page to manage customer interactions. While I can receive messages from customers through Facebook in Zoho SalesIQ without issues, I’ve noticed that when I reply to customers directly fromNo Close Button or X on Chat Window
We just started using SalesIQ Chat. In the Settings >Brands>Personalization>Chat window we see the preview below, with the X below the window. However, in all our browsers we don't see the X. We've had customers frustrated because they can't close it..Please someone help me with .salesiq.domain()
Hello, I have a domain, camisashabers.com.mx, and a subdomain, tienda.camisashabers.com.mx. I have placed the required code before the </body> tag on both the domain and subdomain, but it isn't working correctly. When a visitor moves from the domain toTracking SalesIQ Across Multiple Domains
I use Unbounce for my Landing Pages and Wordpress for my website to display our product. Our unbounce domain uses a sub domain, and one of the shorter URLs we own. It may look something like this: http://try.example.com Our webiste domain would be: http://exampledomainlong.comDomain / Sub-Domain Crossing
Hi, I'm encountering an issue with user tracking. Our main website is https://www.espatial.com, and our product is located at https://maps.espatial.com. We log user information when they complete our sign up form. But we're encountering several instancesCannot link my Whatsapp business account
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?I cannot connect to whatsapp business gives me Portal name already taken
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?Help! Existing chatbot On new website
My team is building a website for a new product, but the chatbot from the existing product is embedded on this new site. Although a new chatbot has been built for the new product, the old one is still showing up instead of the new one, despite changingMissed Chat Notification?
When we miss a customer chat (or we are away from the chat), we do not get any kind of email notification that we missed a chat. We have to physically open SalesIQ to see what we may have missed. Is there a way to have any missed or unanswered chats sentCHAT FOR WEBSITE
DO YOU OFFER A LIVE CHAT FOR MY WEBSITE? TO EMBED?طريقة تحويل التطبيق الى اللغه العربيه
مرحبا حاب اغير اللغه من الانجليزي الى العربي ماهي الطريقه ب الاضافه هل الاشتراك المبدأي لمده معينه وبعدها يصدر ب رسوم؟Problems connecting SalesIQ with Wordpress
I followed all steps to install SalesIQ in Wordpress. When saving the url provided by Zoho SalesIQ in the Wordpress plugin, I encountered a 403 Forbidden error. Forbidden You don't have permission to access this resource. I have tried with several browsersSales IQ plugin in Wordpress
<What I want to do> I want to embed Zoho Sales IQ into a WordPress website to get information about visitors. <What I did> ・Installed the Zoho Sales IQ Installed the plugin, pasted the Sales IQ code and saved it. -> The code is not reflected. ・Paste theThe app crashes when i start sending message to zoho.
the error comes from salesIq_mobilisten_sdk E E/AndroidRuntime( 7322): java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getVisitid()' on a null object reference E/AndroidRuntime(Zobot - schedule a meeting in Google Calendar
Hi, I'm trying to configure zobot to setup a meeting feature for salesIQ. So far, I manage to setup the flow and now wanted to build a plug with script to collect Name, email ID, phone no., and date and time for scheduling an event in Google Calendar.Reporting Abuse on Zoho
I've received a potentially unsolicited email but replied as there was some genuine information in the email but only really replied with a follow up questions regarding the nature of the email. I've since received another email about filing in formsChatGPT action card VERSUS new ChatGTP plug integration
After some tests, my understanding is that (please correct me if I'm wrong): ChatGTP Action Card: Will be able to natively find your resources from SalesIQ's Articles, FAQ, and Zoho Desk. Will use GPT-4 (4o?) only to summarize the answers it can findWhatsApp Business as one more channel to interact with customers and create sales
Hello! Is there a plan to create the integration between SalesIQ + WhatsApp Business? This is because we see SalesIQ as and an alternative of "virtual / artificial assistant" like the "Zobot" technology, but we want to take advantage of the fact thatFacebook Messenger + SalesIq
Any plan to integrate Facebook Messenger with SalesIq? It would be great agents could be able to respond FB’s chat from SalesIQ.Custom Function SalesIQ
I'm currently investigating inquiries regarding SalesIQ and the integration of Custom Functions within our SIQ departments and threads. Is there any possibility to add custom function within SalesIQ? and if so how can this be done?Usage of OpenAi in SalesIQ
I am currently exploring ways to enhance our customer support services, and I've been considering integrating OpenAI with SalesIQ to leverage its capabilities for better communication and problem-solving. Specifically, I'm interested in utilizing ChatGPTSalesIQ not showing data in collected leads
Hello, we have implemented SalesIQ on our website and all looks OK in the SalesIQ portal. We can see all the live visitors. We are also collecting lead contact details via one of our website forms. The lead is automatically created in Zoho and also in the SalesIQ we can see details about that lead. However, there is no data from SalesIQ in the Zoho CRM itself for that particular lead. What is the reason behind this and how to solve it? Thanks! TomNext Page
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