Bring all your apps to one place using Custom Widgets
Hi everyone, Our previous post covered the SalesIQ's built-in widgets and their benefits. In this post will learn about the basics of building custom widgets in SalesIQ. Before getting started, let's understand why we need custom widgets and how it canDiscover The Future Of Customer Engagement With Zoho SalesIQ
Technology and communication drive our business growth and influence how we engage with one another in today's time. Indeed, it's impossible to imagine how we all functioned before integrating our smart devices and the continual connectivity providedBring your CRM and Desk app inside SalesIQ with widgets
Have you ever been confused and frustrated with multiple open tabs and switching back and forth from SalesIQ to other apps to perform your business-specific operations? How effective would it be to have all the required tools and data of the apps youEngage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, supportCHAT WIDGET TO THE LEFT
Hi, is it possible for me to place the sales IQ chat widget on the left side of my website? Because I don't want my scroll-up arrow to be covered by the chat widget.Using SalesIQ Javascript API with Desk ASAP Integration
We are using SalesIQ and have an integration using the Javascript API, such as: $zoho.salesiq.visitor.name(user.fn + " " + user.ln); However, when using ASAP, we do not have access to the Javascript "$zoho" or "$zoho.salesiq" as it is not initializedContextualizing bot conversation to provide personal support with Codeless bot
To make your automated bot support more effective, you need to contextualize the conversation. To do so, you need more info on the visitor and use the collected info in the bot's flow. In Codeless bot, we have pre-defined data blocks to get the visitor'sAllow Sales IQ Email Chat Transcripts To Be White Labelled / Customised
Hi There ISSUE: - If you are using Zohbot and have various Q and A type of flows > mapping to fields in leads/CRM via API > when Zohbot flow finishes > SalesIQ sends an email as "SALES IQ CHAT TRANSCRIPT" REQUIREMENT: Allow us to customise this by meansGo to Cards won't allow to close the flow and publish the bot
Hi There I have found this problem. I noticed when a flow is subdivided in more sections using a Go To card, then the flow Action is not considered complete and if block the publishing of the bot. Do you have the same issue?Bad Language Filter
Is their a setting to filter words out in chat?Hiding the win_close minimize button.
We are framing the widget into a Winform app and don't want to allow customers to minimize the floating chat window. Is there anyway to hide the button that minimizes/collapes the chat window? Thanks.Zoho Sales IQ Zobot does not save new chats to leads despite being integrated
So I tested some features of Zoho Sales IQ by creating a Zobot based on a Youtube Tutorial which simply ask the user information such as their name, birthday, and phone number. I also integrated a Zoho CRM account using the integrations menu. However,Can you set the default country code on a Zobot 'tel' input card?
Hi I'm using input cards on my Zobot. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +44 (UK) because all my customers will be British? The documentation doesn't mention this as an option so I suspectHow to disable chat window in SalesIQ
Hello, I would like tin subscribe for SalesIQ for visitor tracking for our website. But also, i would like to disable the chat window from my website. Let me know, how i do that? Regards ShibuTo to insert chat code inside button?
I have a beautiful wordpress theme already built with a spot for the live chat button. Can someone please walk me through what coding I would insert into this button so that when someone clicks it, the chat box will come up? It looks like I really onlyWordpress - Administrator access only?
Hi All, I've followed the installation guides and have noted when trying to run tests that the chat window only appears on our website if I'm logged into Wordpress as an administrator? When viewing our website not logged into Wordpress, either from aTip 3: Connect your chatbot with Zoho applications without coding
Are you using other Zoho Applications like Zoho CRM, Zoho Desk, or Zoho Campaigns to push the details you get in Zoho SalesIQ to CRM, integrate Desk tickets with SalesIQ, or add an automated mail list for Zoho campaigns with criteria? Then, this integrationalert banner prompt/exit pop up as options to select on automated trigger creation
it would be very helpful if in Zoho SalesIQ we will be able to select banner exit/welcome pop up or alert prompt as an option for an automated trigger when visitors access or leave specific web pages (no-code development as an options to set up)WhatsApp messaging channel on Zoho SalesIQ
I think will be necessary to include WhatsApp as messaging channel on Zoho SalesIQ in order to be a complet omnichanel solutionMessaging Channel Instagram Direct on Zoho SalesIQ
I think will be necessary to include Instagram Direct as messaging channel on Zoho SalesIQ in order to be a complet omnichanel solutionAutomate reservations and drive incremental revenue and engagement with the hotel Zobot
If you are a part of the hospitality industry, you know how important customer engagement is. Keeping hotel guests engaged and comfortable has always been an uphill task and this task would be nearly impossible without actually connecting with your guests to ascertain what they would like. The Zobot for the hotel industry completely redefines a hotel’s guest experience by keeping your guests engaged right from pre-booking to post-departure while also helping them solve their check-in/out issues.Getting daily summary report from SalesIQ
Why am I suddenly getting a daily summary report from SalesIQ when I'm not even using it nor signed up to it knowingly?Why is my chat widget showing offline??
Richard is a Sales Executive of leading online shopping website. On a fine Monday morning, Richard was about to begin his work and finds the chat widget offline on his website. Richard started wondering why??? Do you face the same problem? Here are some common reasons why your chat widget goes offline on your website. Get familiar and expertise in SalesIQ. Activated Business Hours In Settings -> Company -> Business Hours, you may have enabled the business hours, if you login to your SalesIQ afterZUG virtual meetup - USA March 2022 - SalesIQ for effective engagement!
Greetings from Zoho SalesIQ! We hope you are doing great. Zoho User Group annual virtual meeting is happening this month! Join us to get to know our vibrant customer community and get in-depth hands-on experience of using SalesIQ. As we are out-pouredTip 2: Perform customized actions on Codeless bot using Plugs
Chatbots are considered evolving technology which is a great tool to increase engagement and assist your customers ceaselessly. The platforms to build these chatbots are advancing as now you can build a complete business-centric bot with absolutely noAuto End Chats After Customer Inactivity
Hello Everyone, I may be missing something, but is there a way to auto-end chats when a customer has been inactive for an amount of time? I have several operators (we use a shared set of account with schedules for people... that's another story) but atDomain / Sub-Domain Crossing
Hi, I'm encountering an issue with user tracking. Our main website is https://www.espatial.com, and our product is located at https://maps.espatial.com. We log user information when they complete our sign up form. But we're encountering several instancesOne Codeless bot solution to handle your leads, customers and VIPs differently
Has complex coding stopped you from creating an effective bot that understands the visitors and provides suggestions based on their info? Never let your coding skills limit you when it comes to providing the best engagement and support for your visitorsHow to hide "We are online" after one time user clicked
I'm using salesIq message on my website but there is a problem i set to show we are online near the chat button but i wanted to hide this message after user clicked on the button. the message is over some of my website element and disturb user from usingFlutter Web Support
When will the SDK alesiq_mobilisten support Flutter Web?Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagementTriggering launch of chat window from button placed on webpage
Hi. I've been using salesIQ for some time through the traditional installation method which has a floating widget which sits at the bottom right of our screen. At times, having the chat window in the lower right is a nuisance to customers if they accidentallyvisitorsession not working on delpoyment - Zobot
Hello Team, I have checked everything from the documentation, everything looks fine. I have used this code for a demonstration of the issue of my bot.Code returns Null value when published in production site. zoho.salesiq.visitorsession.set("screenname",Live webinar - Tried-and-tested techniques to boost sales
We all know that sales is getting trickier by the minute thanks to the competition and how savvy prospects are. The fact is most people absolutely don't want to be sold to. Don't worry, we get your pain. To make things better, we're conducting a webinarAm I able to turn off the live chat function in Sales IQ temporarily, possibly 5 minutes when needed?
Am I able to turn off the live chat function in Sales IQ temporarily, possibly 5 minutes when needed? We are extending our opening hours but using a single member of staff for the last three hours. If they need to use the facilities, am I able to switchUnable to Change Sales IQ Auto Response in FB Messenger
Hi all, I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ. My problem is that somewhere, somehow,Disabling automatic popup of zoho chat window
Is it possible to disable the automatic popup of Zoho chat window?visitorsession not working in Zobot when Deployed
Hello All, I am a little baffled with the issue I am facing with Zobot. I have developed a Zobot in which I am using visitorsession to store some values and reuse them later. It works great in Zoho Developer environment, we used Deluge scripts optionPayment with chatbot?
Hi there I want to add a chatbot to our website that will have an option to take payment for advice given. Questions and answers would be pre built in with an option to manually contact an adviser if questions are not answered. The flow would be 1. PersonDisabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!Next Page
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Bring your Answer bot inside the Zobot using Autopilot
Hi everyone! Great to see you. We are delighted to introduce the Autopilot function for the Codeless and SalesIQ Script bot platforms. Autopilot provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer bot insideWhy should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with aReduce the workload of your operators by setting up Answer Bot - Webinar inside!
As businesses expand, it gets harder for support teams to provide personalized assistance to visitors. This becomes even harder when operators are engaged with visitor questions that are redundant and basic while customers with real problems have to waitPlug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticketPlug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.
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Hide departments from visitors in chat widget?
Is there a way to hide departments from visitors using the chat widget? I have custom code for routing and don't want visitors to see a selection of departments. I found something in APIs that sounds like you can, but I don't see any such settings inElementor Forms integration with SalesIQ
By The Grace of G-D. Hi, Any updates/ETA on integration of SalesIQ with the native Elementor Forms?Understanding SalesIQ and bots
I did a trial install of SalesIQ just to see how it looked. There were a few problems. For reference I have zobot setup for sales funnelling and answerbot setup for FAQs in the background, There will be no live agents at all during day or night and theInput options for zobot
Hi there Is it possible to have an input option in zobot for a client to put a comment/provide further details? We are using it as a lead funnel 1. Client selects service interested in 2. Provides name, email and phone 3. Selects a few more options onStop system generated email from SalesIQ chats
How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf
Sticky Posts
Why should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with aEngage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, supportWebinar alert! - Take engagement to the next level with the SalesIQ Mobile app
In the era of WFH, working time flexibility is reaching its breaking point, where household chores overlap our work hours, where we engage with customers from the comfort of our bed with the TV playing in the background. It is necessary to provide theInstant contextual support on the go! - SalesIQ Mobile App
Providing effective support is often considered more important than providing instant support. Hence, to provide the best engagement, most of the support and engagement tools require operators to be using a desktop or a laptop. A bigger screen can beHow to nurture leads, manage contacts and grow your B2B business with SalesIQ?
Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your business
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