How do I stop SalesIQ from emailing me reports.
I do not want this report being emailed to me. How do I stop it? There is no unsubscribe option nor link to take me to where I can set what I want to be emailed about. Then I go to SalesIQ and spend 5 minutes searching how to stop it and can't find aZobot not following assigned workflows when testing
When I'm testing Zobot, it's not following the assigned workflows that it should be. Sometimes it'll end early and other times it'll choose a random path to follow. Is anyone else experiencing this problem?Add training features to Answer Bot (similar to Dialogflow)
I am a Dialogflow consultant and I get requests from people asking if there is a way to add a chatbot to their website without using sending their data over to the big cloud providers. I wanted to recommend the Answer Bot, but I noticed a major issueCode Sample: Zobot Script to create a card that displays upcoming webinars from Zoho Meeting
Hi folks, This took me a few days to figure out, so I am sharing to others. It is a good example of: 1. how to pull data from another service and then 2. format the data into a card. I've made comments in the code and fleshed it out with lots of infoConvert more prospects to customers with in-app engagement - Zoho SalesIQ
According to a recent study, the average person spends over 3 hours and 15 minutes on their phone daily. That's a lot of time! And 90% of that time is spent using apps. With so much time spent on our mobile devices, it's no wonder that the mobile appHow to re-use context id to parse value of variable.
I'm using salesiq script for zobot. i want to take variable's value of one context to another. how can i do this? Thanks, PrachiWFH Tip 4: Keep your customer support game up and running 24/7 with Zobots!
Greetings from Zoho SalesIQ! We hope all is well with you. We're back with another tip on a significant feature of Zoho SalesIQ - the Zobot. The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. The Zobot is designed to interact with your website visitors conversationally, based on its programming. It automates the process of interacting with your website visitors and helps you maintain the presence of a helpingError on init SDK in flutter
Hi, I have a problem when init SalesIQ SDK in flutter. I have used the correct appKey and accessKey but still error on init. Here is the guide that I have used: https://www.zoho.com/salesiq/help/developer-guides/flutter-sdk-event-handler-chatEventChannel.html. IAssociating a website visit to a lead.
I have the SalesIQ javascript installed. How do you manually associate a website visit with an existing CRM lead?my SalesIQ livechat integration failed to send chat on iOS
Hi guys, I have a problem on SalesIQ livechat integration with my own iOS application. The chat from my iOS application can't send to the SalesIQ portal. But for the android version, it's working fine. I have tried using the correct appKey and accessKeyThe Slots Input Block in code less bot builder does not work
I tried adding the Slots input block in the code less bot builder and it doesn't seem to work. When I add the control, and input some information, and click on the Save button, nothing happens and it doesn't actually get saved.SalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of manyEnrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.Naming New Visitor Without Email
I often know who's on my site at a given moment (for example, they're on the phone and I direct them to a web page) but do not have their email yet. I'd need to name that visitor for spotting later but although the system assigns them a numeric name to their IP (e.g., 983567) with no other data needed, I cannot change that name to the real one. Why would the email be required in such case? It wasn't there to start with... Can it be made optional in that form, please? Later, if I get their email,Declined chat - no option to pick up
As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime. On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will justAssociating SalesIQ Visitor with CRM Contact
I'd like to be able to capture the pages visited in SalesIQ with a customer that later purchased an item and is now a Contact. They never contacted me on chat, but I see their path through the website and would like to engage them on other products theySalesIQ not Showing
I have installed SalesIQ on my client's website whose account we have but it does not display the chat. We tried in many ways. I'm even in this moment in the chat and nobody answers. I need to make SalesIQ display the chat screen on the website. The site is www.aztelecom.com.br Awaiting return.5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucialSpell checker not working when editing articles
Hi, Not a huge issue but the spell checker doesn't seem to be working in the article editor. Best regards JonGoogle Translate Does Not Work With All of Our Organization's Accounts.
I recently set up the Google Translate integration with SalesIQ. The integration works on all of our older Zoho accounts, but for any Zoho account that was created within the last year or so the translate feature does not work. I have tested the affectedZobot deployment
I am testing the Zobot feature and I have configured a rule so that it only triggers the bot if a specific URL is used. This is a test page but despite deploying the bot, nothing happens on the website. Do i need to deploy the Answer Bot for the ZoBotsalesiq sticker issue, not sharp
We are using a custom sticker but it's not sharp because it's a bitmap file, png or jpg. Why can't we use svg file which is very sharp as it's a vector format? is there another option? please allow customers to use vector graphicsHide departments from visitors in chat widget?
Is there a way to hide departments from visitors using the chat widget? I have custom code for routing and don't want visitors to see a selection of departments. I found something in APIs that sounds like you can, but I don't see any such settings inChat not routing correctly to the correct Zobot inspite of filter criteria
I have just implemented the SalesIQ chat via React Native SDK in my mobile app. I have 2 chat options on the app - one for general support and one for advice. I initiate the 2 chats separately and set the department name before initiating the specificHow can you make your support more efficient by adopting Tiered support?
One of the main issues most businesses face is handling support conversations as they expand. As the business scales up, the chat load also increases exponentially. So, it becomes hard for your existing operators to handle all of the chats, hiring newSwitching whatsapp from Desk to SalesIQ
Hi, I had previously configured the Whatsapp Zoho Desk channel and now I want to use that same number for the SalesIQ Whatsapp integration, so I disabled the Zoho Desk whatsapp channel and enabled it on SalesIQ, however when I send messages to the numberCan I add a table in the response? If yes, how?
I am fetching certain details from the API call and now I want to display the same as a table is that possible to do using the codeless bot builder?WhatsApp + SalesIQ Integration- An eternally long wait -
Hi folks, Why does the WhatsApp integration in SalesIQ still not work after years? That should be state of the art in 2022. Shouldn't it? We have been waiting forever So we still have to use Meesagebird (Messegabird is great as a stand alone). Does anyoneWe know the company but not the contact
We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitorhow to host Zoho static files on CDN
Hi there, my websites speed metrics shows that zoho sales IQ CSS and JS are loaded from 2 different domains, is there any way for me to host those files on a CDN instead since i am trying to reduce the number of requests the client has to make.Keep track of your website visitors and chats and manage them efficiently with Tags
After a long day of excellent customer engagement, everyone like to have a quick run-through of the day's stats. But have you felt like after a good day of customer engagement, your chats look cluttered, and everything is a mess? So, how do we fix this?Drive-up sales by managing your contacts right inside SalesIQ
Zoho SalesIQ now lets you segment your contacts from your visitors and store them in the contacts module. This eliminates the need for external customer data management tools and makes SalesIQ a complete stand-alone app that can identify and store theReport Run
Hello Thank you for answering my question. I think I didn’t phrase it well. So, I want to run a report of my closed chats with a specific (tag or Keyword) and then narrow it down by country. Example: Lead/Contact comes into Chat and asks a questionSalesIQ issues
Hi there, I have recently integrated SalesIQ chatbot to my website. I have a few issues. I dont want email address to be a mandatory field for the user. I have hence created a Zobot flow which doesnt ask the user for the email address at any point. However,Delay an end card
In my SalesIQ Zobot flow, I have a point at which I want the user to click a URL. The next step post to this, is an End Card. This is my flow - User is asked for options (using buttons), 1. Request Call, 2. Start Whatsapp chat, 3. Request Quote. Mychat in marketplace b2b buyers with sellers
hello do zoho support b2b chat in buyers with sellers??? i use laravel phpCodeless Chatbot Issues
Hello, I like the codeless chatbot as it doesn't require any coding skills. However, I faced some very annoying issues that I believe should be fixed very soon to make the chatbot useful. The chat transcript is automatically sent to the customer after7 tips to provide an effective customer support with Zoho SalesIQ
In this virtual era providing effective online customer support always comes at various costs. The cost could be the extra energy spent by your operators/support reps switching back and forth between multiple apps. The cost of these various apps. AndBring your CRM and Desk app inside SalesIQ with widgets
Have you ever been confused and frustrated with multiple open tabs and switching back and forth from SalesIQ to other apps to perform your business-specific operations? How effective would it be to have all the required tools and data of the apps youHow do I connect Sales IQ to Shopify
How do I connect Sales IQ to Shopify.Next Page
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Announcements
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underHave the possibility to import or export codeless Zoho bots.
It would be cool if zobots could be exported and imported.Could someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I still
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Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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