Google My Business Messages
Zoho Social should consider adding support for the message feature in Google My Business (GMB) to enhance collaboration and customer communication. By integrating GMB messaging into Zoho Social, businesses can consolidate their communication channels,Threads? Will it be added as a channel any time soon?
With Meta now officially launching their Threads platform and allowing IG accounts to port to the new channel, it would be great to see support for Threads posting as a channel alongside Twitter in Zoho Social in short order. Any sense of a timeline forPost Document/PDF via zoho social on social platforms
Hi, I can't add a PDF document if I want to publish a carousel/ Slideshow on social platforms. Facing this issue while I'm trying to schedule a post on LinkedIn and Instagram. Please suggest a solution.Inbox on the app
Hi there, I've just created my account and doanloaded the app. But I cannot find inbox on the app, can anyone help me? I need to be able to see and respond to comments and messages on my mobile.Changes to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Instagram Messenger and CRM integration
Hi, We are using CRM+ and love the integration with Zoho Social. However we are very heavy on Instagram and we lack the message feature and the integration with CRM. I have been told that there is focus on Instagram, is there any way of knowing if above is on the roadmap? If so when can we accept it to be implemented? Thank you, Per TattoocynNextDoor on Social
I can't seem to find any dicussion about adding NextDoor to Zoho Social. NextDoor is adding a lot for businesses and I think it would be awesome to be able to add the same level of marketing through Zoho Social with brands to NextDoor. Has it just neverNo approvers found / changing dates
All of the sudden, our Zoho account is giving us the error message that there are "no approvers found," even though we are logged in as the main contact which is also the approver. It's also randomly changing dates of posts when we go in to approve andInstagram Reel resolution issue
On June 6, 2024, we scheduled a reel via Zoho Social for all our social media platforms. The reel was uploaded with the correct resolution on all platforms except Instagram, where the resolution appeared to be reduced. Can you please help us understandCostumize e-mail in zoho social
Hi, I would like to costumize the message in e-mail that is send when I invite someone to be part of my clients in one brand. My contract says that I can do it but I can't find the right option in the system. Please help me!How to adda a video mp4 file to a social post on Facebook and LinkedIn (don't want to use youtube)? Why does not work tagging for facebook and linkedin account?
How to add a video mp4 file? Why does not work tagging for facebook and linkedin account?Option to have calendar start the week on Sunday
Hi there It would be great if there was an option for the social calendar to start on Sunday. Not a big deal but it's more consistent with North American calendar layouts. Thanks!I can't upload videos in general on zoho social.
everytime i try uploading a video to zoho social, it shows 100% uploading and stays there. It doesn't load. I've uploaded one of the videos I'm trying to upload currently. see below.Is Design on Canva Functionality Broken?
I can access Canva and design a social post but get a perpetual spinning wheel when I click "Attach". Am I doing something wrong? Is the feature broken? Thanks!Monitoring keywords in private Facebook Groups?
Hi all - Has anyone found a way to monitor keywords in private Facebook Groups (not an admin of) using Zoho Social? I recently came across ddevi[.]com that can do exactly what I need. Would prefer to keep my business with Zoho if possible.Lagging
I am having problems with lagging of the dashboard. It's really frustrating because I am using this everyday and everyday I have to wait it loads so long. The reason I subscribed to this is to make our time faster and easier, but instead I have been scammed.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveLimit of 4 pictures/images posting on IG
I am having an issue while trying to schedule a carousel post for my ig account on zoho social. It'll only allow me to attach 4 images. 1- I can't post more than one image for a Story. 2- I did try posting through the "customize content" and still won'tMy YouTube short didn't post
Hello, I have a problem. I scheduled a video to be published at the same time on FB, IG, and YouTube Shorts, but the short wasn't published and it doesn't explain why. The duration is 45 seconds and it has the correct 9:1 size. Can you help me check?Multiple profiles on one social media platform but one brand
Hello, We would like to request that your team implement a way to add more than one social media profile for the same social media platform under the same brand. We really don't feel like it's fair that a new brand has to be set up for each new listing.how do i add more than one google my business location?
they are connected to one account, but while connecting social channels it makes me pick one location. I have 3 and growing.Discontinuing Facebook Groups due to API deprecation
Hi everyone, Following a recent announcement made by Meta, the API for Facebook Groups will be deprecated (made obsolete) and won't be available for all third-party social media management applications. So, Facebook Groups won't be accessible in any ZohoIs it possible to post in to a LinkedIn Group via Zoho?
I can't see a way of adding a LinkedIn Group to my brands profile in the same way I can add a Facebook group. Am I missing something?? ThanksFacebook Not Seeing Pages
When trying to connect to my facebook business pages, it gives an error saying "Uh Oh! No Pages". I have three business pages that I am the admin of. None of them are appearing. Any ideas?Scheduled post / promoting
Hi there, ive set up scheduled posts, i intend to do a paid promotion/boost my posts. Is there a way to set up the promotion prior to posts launching on social media? thanks, NikkiSubscription Cancel
Hello Dear Team. I urge you to cancel the auto monthly subscription for my zoho social account. ThanksTwitter Blue / X Premium character limit
Hi, Does Zoho Social recognise it when you upgrade your X account to Premium and have an increased character limit? Will you also be able to write posts with italics and bold directly in Zoho Social? Thanks, FolkertIs there a Inbox like tab for Comments?
I received an email that there was a new comment on a LinkedIn post. When I login to Zoho Social I have to manually click the LinkedIn button to see the interaction and then see the post. Is there a way to see ALL comments without having to click on everyLinkedIn Token expired. Need to reconnect.
Hi, I received an email that I need to reconnect my LinkedIn Company page. When I click "Reconnect" in the email, it takes me to the Social Channels page, but there are no further options to reconnect. See screen grabs below. Can you please assist? Thanks,Not all Facebook comments show up
Just getting everything setup. I noticed that on a Facebook post, I only see one comment in Social when there are several. In Inbox I see 1 comment that I can reply to In Posts it doesn't show up at all If I click the comment in Inbox and then chooseHow to add more than 4 images in customized content?
Hi, I read a few articles about adding more than 4 images in customised content. When I was in customized content, I selected the channel (for example: instagram), then clicked on to attach images from the desktop, it would not let me select more thanPinterest not in the channel list
I try to connect to my Pinterest account but Pinterest is not in the channel list. What do I do?Notification of Interaction Assignment
If a user is assigned an interaction, they should be notified via email. These are almost useless because if I assign an interaction for someone to respond to, they dont know that I assigned it to them without me telling them or them logging in and discoveringInstagram Manual Publishing Option
When posting a video for an Instagram reel, is it possible to force the manual publishing option? On some of our videos it isn't allowing for manual publishing to be selected and the videos are instead published directly from Zoho. We have some furtherAccounts connection
Hi, sir/madam, I am not able to connect the instagram account in ZOHO Social. Can you guide me for account addition. ThanksAlignable on Social
Alignable is quickly becoming a popular place for businesses to connect and share. Has anyone at Zoho considered adding functionality for posting there?Instagram not visible on campus level account
Hi there, We were facing an issue wherein one of our campus accounts wasn't able to post on Instagram, so we disconnected and reconnnected the account. Now, Instagram is visible to us but not to our manager at campus on Zoho so he is unable to post onFB posts not publishing multiple images in single post
Hello. We've suddenly started having a problem with posts that contain multiple images. Everything posts fine to Instagram, but the posts to Facebook wind up without any images at all. Posts to Facebook with a single image work fine. Please help!Zoho Social Facebook Integration Not Posting Pictures...
Hi - Checked the forum and didnt see this listed anywhere but the facebook posts are not throwing an error but instead are allowing the pictures to be attached and allowing the post to go live....but it is all text and no pictures. :-(Images not posting on Facebook for the last 3 days - ZOHO SOCIAL
Images have not been posting on Facebook. Causing massive amounts of extra work and devasting impact on our engagement. Why has this not been fixed? Why cant i contact anyone at Zoho? When will we recieve compensation for this massive outage and moreNext Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Mark message as Done like in Facebookbook Business
I am using trial version of ZOHO social and i found this very interesting and interacting tools. usually, i used to read message in Facebook business and after reading the message i mark the message as done. after marking the message as done, it movesUpgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?
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Sticky Posts
Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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