Update on Instagram’s publishing issue [FIXED]
Hello, Following a brief technical snag experienced by some users today while publishing posts to Instagram, we wanted to make a quick announcement and confirm that this issue has now been fixed by Instagram. You can now resume publishing as per usual. In the last few hours several of you faced difficulty posting image content via Zoho Social—PNG file format specifically—to your Instagram profiles. While this issue persisted only for the PNG image content, and none of the other image file formatsregarding posting on facebook profile
okay, so i can post to my facebook buisness page from zoho but how do i have it as such that is also concurrently posts to my personal facebook timeline.Facebook Lead Gen
Hello Some time ago we connected one of our brands (Altana) from Zsocial to ZCRM and the facebook leads of forms fall directly to zcrm without problem. When we wanted to implement it in the rest of the other brands, in one of them the information passes to us but incomplete and in others it simply does not pass to zcrm. The connections and mapping is the same as in the Altana brand that if it works well, could you help me? I have already tried several options and I have not been able to solve itMultiple Brands
Hi guys, Is anyone else having problems when adding extra brands? We have around 50 brands now and each time we add more brands, we start having more problems. We're getting profiles disconnected more often. Any idea why this is happening? Thanks!Queue Settings - more options than just 1 time slot
It would be great if, when I go to schedule upcoming posts, I had more than just one option for the Queue. Currently, I am given the option to schedule on the next available Queue slot. But let's say, it's Tuesday and I'm working on a post for Saturday. I have to schedule it manually then fill in all the other Queue slots before I can go back and edit the post again. Ideally, I would click "Queue" and there would be a dropdown of the next 20 or 30 time slots in my Queue Settings.SOCIAL MEDIA LINKS
To Whom It May Concern; What link would I (social media pages) that direct visitors to my pages? I mean; for example; (Facebook, LinkedIn, Twitter, Instagram social media) what is the page visitors go (so they don’t have access tom my Administration pages)? Thank you!ZOHO Social is not posting to Instagram
Hello, I am a new business user on ZOHO social and am having trouble having it post to my Instagram account. It is working fine with facebook and LinkedIn but not for Instagram. ANy help would be appreciated.Wix Blog photos not showing as Post photo
I have a Wix based website, when I copy my blog links into Zoho, they photo attached to the blog does not show as the blog photo in the post. How can I fix this?Director comm
I have a silly question and I think I know the answer but I need to check since I am new to Zoho. When I do my reports for Facebook, the top 5 post are giving an engagement rate of 2-3 % but when I go in each post (post details and post stats), the number is entirely different, like 15 %! Just wanted to get a clear explanation before talking to my client!IDEA: Schedule posts for every X days. Currently it's only weekly or monthly
Currently you can schedule weekly of monthly. It would be very beneficial to schedule every x number of days OR every X number of weeks. This might seem a bit more natural to people viewing the posts other then seeing the same post every Monday, etc...Zoho Connections
Is there anyway for there to be more inforamtion beside the persons name so in grid form I could get a glance what action the different engagement had? As of right now I have to click everyone's name invideidually and it would save a lot of time to have more columns beside each name for if they "Liked" or "commented" that way I can manage engagement much more efficiently. Thank you ZohoAndroid phone: can't access images unless they are stored locally
The Zoho app on my Android phone has recently lost the ability to grab files that are NOT stored locally. To put it another way, I can't grab any photos or images stored in my OneDrive or google drives...! I have to first save them to my local folders on my phone so that I can use them. This happened some time between approx July 15 and Aug 15. My app has full permission to access storage, so what seems to be missing is a drop-down menu that allows me to go into deeper layers of storage, or any placeI CANT UPGRADE MY FREE ACCOUNT
I TRY TO UPGRADE MY FREE ACCOUNT AND I COULD NOT UPGRADE IT CAN SOMEBODY TELL ME WHY? AND I HAVE THE MONEY SO.Zoho Social Report - Facebook Page Views via Internal Referrers?
Hello! I have been using Zoho Social reports and have discovered a report titled Facebook Page View via Internal referrers - and it shows how people have landed on our page. A huge source of page views is the category "Other" - does anyone know what is considered "Other" for internal referrers? Could this be Facebook Ads or something else? Any help is appreciated. Thank you.Unable to post to instagram
I'm continually receiving the following error with post scheduled on Instagram Something went wrong with Instagram when we tried posting this.Now access emoji menus from anywhere on Zoho Social!
Hello everyone, Today, I am going to talk about a small but important update that I'm sure all our users would find helpful—that's right, now you can access emoji menus everywhere you type on Zoho Social! Using emojis gives your brand a friendlier image which will help your followers connect with it better. They can even replace text in some conversations, and make interactions more fun. We have brought about emoji menus accessible everywhere on the platform so you can add humor and a light toneFacebook leads error, doesnt work
TAKE MY MONEY! Lord, as usual, these things.... ok I am getting the "You can't run restircted lead ads until your Facebook Page accepts Facebook's Restricted Lead Generation Terms of Service" error when trying to make lead ads. But my FB ad account has accepted this, has for some time. (at: https://www.facebook.com/ads/leadgen/tos) So why? Why why why.......BRAND WISE SALES WITH PROFIT
Hi, Can you add brand wise sales report with profit.Why Can't I see Can't see "Facebook Lead Gen" tab?
I have enabled all permissions on Facebook and Zoho Social and Zoho CRM but I still can't get the leads to come from my Facebook lead ad into the CRM. One problem is that I can't see the "Facebook Lead Gen" tab on the left side under "Calendar" after clicking on the "Posts" main navigation tab in Social. What am I missing? Thanks for any help.Zoho Social forcing image resizing
We're currently unable to publish photos with our scheduled posts. We keep getting the error message "Please resize image to allowed size for (insert platform here)". But, the images are already the correct size as specified for each platform. Is this a bug, and if so, when will it be fixed? Due to this error we have to publish directly to each platform, instead of using Zoho Social.Connecting Instagram
I'm having trouble connecting to instagram. Each time I log in, instagram is saying it's detecting an unauthorized login and requests a 6 digit code. When I put the code in, I'm directed to the my main instagram login page and it doesn't approve the Zoho Social app. Please advise.Not allowed to post on facebook? Never had this problem before
Facebook Page: Uh oh! This post couldn't be published. Please try publishing after some time.Instagram post text layout
When I create a post for Instagram via Zoho Social. The body copy layout is condensed once it reached Instagram. Does any one have suggestions on how to get the text version I create in Zoho to mirror the one that actually posts to Instagram. thank youUnable to add .gifs to our social posts
When scheduling out our posts on facebook I am unable to add .gif file formats when I am trying to post to social from zoho social. When I add a .gif it posts to facebook as a static image and not a .gif. When will we be supporting .gif file formats?Scheduled tweets not publishing on Twitter
Hi, Over the weekend I had an issue with scheduled tweets created in Zoho Social not being published. This error message appeared in Zoho Social. I've contacted Twitter and they said there was no issue with our account. Some scheduled tweets went out around the same time others were blocked. Why has this happeneded?Inability to Post to Twitter
I just set up a Twitter presence and connected Zoho Social to the account. The setup is complete; however, whenever I go to post, I get an error that it cannot post and that I should wait for five minutes. It's been saying that for some time now. I've checked my Twitter account, and there's nothing amiss with it. I can post directly on it. Any idea on what's going on?Twitter
No posts getting pushed to twitter ac. Checked my twitter ac insettings/apps and zoho in list. Not even a simple post with no images is published. Alert indicates to try again in 5 minutes.Twitter posts using Zoho shortened links are rejecting as user account has been blocked
My last 2 posts to Twitter were rejected with this Zoho error: Your profile is temporarily blocked from publishing content by Twitter. Please try posting later. When I logged into Twitter I was able to create the same post directly. However, when I tried using the Zoho shortened URL Twitter rejected it with this error: This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later. So I usedLabel and Ban user/connections
Dear All, is there any feature to label and ban a connection? Kind regards ManfredTwitter Ads manager connection
I am an Admin in a business twitter account but when I try to connect when logged in to Twitter Ads for the business it just keeps connecting to my personal twitter account, How can I connect to the Business twitter account?Cannot access all of my Facebook pages on Zoho Social
I am an admin on 5 pages on Facebook. Only 2 are visible on Zoho Social and it does not give me the option to choose the other necessary page. I am an admin on the page and the page is published. Any ideas how to remedy this soon? Thank you.My IG keeps disconnecting, and I can't reconnect because our FB page is one I don't have access too.
This is a bit convoluted, but our Business's FB page is owned under our founders personal FB account...not a business account. Is this why our IG is constantly disconnecting? How do I get around this?Data Analytics
How far back can the reports cover. Under Reports I can see there's plenty of data and at the top there's a calendar. Say I started my Facebook in 2010. Can the reports reflect from present day all the way back to 2010 or is the information based on 30 day increments only going as far back as 4 months from present day?Not generating thumbnails
I've been scheduling posts for a while now without issue but today when I went to schedule them for the week, it won't generate thumbnails anymore. Can anyone help with this?Facebook shows "Posted by Zoho Social"
Hey guys, I think it is fairly new that it doesn't show posted by Zoho on all social media sites (linkedin, instagram, etc.) but it still shows that's where I post from on Facebook. Does anyone know if that is something that can be turned off?Sharing my posts to other groups and people
So if I do a post and post it through Zoho Social. Can I then simply share to groups and people as staying within Zoho social its easy when in Facebook or Twitter but cant do withing Zoho SocialSay Hello to the all new Reports!
Today, we're thrilled to announce a completely redesigned version of our Reports with a multitude of features that would make it easier for you to track your brand's performance on social media. This includes a whole new way of understanding reports, all new statistics, and a brand-new interface! The new Reports offer a comprehensive way for you to look at numbers, help you dig deeper into data, and come with added flexibility in terms of sharing. Not just that, they've also been restructured toPosts are Not Posting
I post to multiple different accounts on multiple different social media platforms and a lot of my posts are ending up in the unpublished posts section. It is never consistent as to what platform it could't publish on or what account could not publish. I was wondering how to fix this problem of the posts not posting. Clients reply on these posts to get posted and when they don't it is very frustrating.Calendar Bulk Scheduling Time saving efficiency!
Can I get my manually scheduled post (day week month) transferred to a spreadsheet for the purpose of using bulk schedule at a later time?Will you add Pinterest and Tumblr?
We would like to schedule posts to Pinterst and Tumblr. Will this be a feature at some point?Next Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
Most Discussed Topics
I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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