Collaborate Tab Errors when working with Client Members
I use the Collaborate tab for content approval with Clients, and the interface on the Client's end is consistently buggy. After troubleshooting on the Client's end of the process, starting with logging in after receiving an email notification of a mention in a post discussion, two major things happen: - After clicking through the link in their email notification, the Client is taken to the Collaborate Tab, where the content is visible with their name mentioned (@NAME), but when the Client triesCustomise posts for social networks
I would like the ability to customise post text for each social network, but for them to be joined to the same post (for analytics purposes). Mostly this is due to Instagram it is more appropiate to add more hashtags than on other platforms where resharing functionality is built in.Zoho Social
Why can't I select multiple days when scheduling posts weekly. This feature was there and I have used it a lot.Unable to upgrade from Zoho Social Free to Standard
I had the Standard version of Zoho Social this year. My subscription was about to expire and I needed to update my payment information. I updated the information, but kept getting an error message. So, I downgraded to a free account and then tried to upgrade again. I'm getting the same issue. Here is an image of the error message. What's the fix? I've emailed payments@zoho.com as the gentleman over the phone told me to do, but haven't heard back from them yet. It's important that I can get backTypo in your default text line
I just realized you have an actual typo when viewing Recent Post in Zoho Social. The input box below the post has default text that says "Typos are costly. Read before you commnet!" It should be "comment" and not "commnet". Surprised no one has caught that?Is there such a thing as too many tweets? Yes, there is.
Hello everyone, We’re happy that more than a hundred thousand users rely on Zoho Social to schedule and publish their social updates. However, we recently noticed a tiny percentage of our users misusing the publishing feature by publishing as many as 500 tweets in a single day from a single Twitter account. That's right. 500 tweets from one Twitter account within a 24-hour period. This sort of usage pattern is unexpected and clearly falls into the category of misuse of our service. Users who misuseThumbnail
You tube thumbnails aren't generating. What am I doing wrong?Scheduled posts limited to once a week?
We're trying to schedule posts for multiple days a week. Has this been restricted? If so, why? JoshIssue connecting Instagram and Facebook accounts to ZOHO
Hi, I am having trouble connecting my social media accounts. I keep getting the error "It looks like you haven't authenticated your facebook account yet". Please helpPosting at the Wrong Time
I have been scheduling posts using Zoho Social for a specific time (6pm). However the posts are not being posted to Facebook or Instagram until an hour past the designated time (7pm). When I look back into Zoho Social it shows it was posted at 6pm however in Facebook and Instagram it shows it was posted at 7pm. I have double checked the settings of the user that scheduled to post in One.zoho.com and they are the correct settings (MDT). How do I solve this problem so the posts are actually beingWhere Is Zurl Now?
When I first set up Zoho Social I was able to use the URL shortener. I'm not longer able to find the option in my account. The knowledge base says to go settings, then edit brand, but it's not there.Instagram Business Profile doesn't support multiple images?
When I try to post more than one image on my Instagram Business account, I get the error message "Instagram Business Profile doesn't support multiple images." However, when I log into the same Instagram account natively, I can post multiple images just fine (here's the post: https://www.instagram.com/p/BgrUpNjnARP/?taken-by=sparkpr ). What is going on here? (Thanks!)Uh oh We couldn't attach that video. Please try again
Hello, I have been trying all day to do a simple video upload. First I tried on my phone, and after that didn't work - I Googled the issue and realized that there is no support for uploading videos from mobile devices. So I tried to upload from my desktop via the desktop client. It looks as though the file is being uploaded, but every time the counter gets to 100%, I get the error: Uh oh. We couldn't attach that video. Please try again. I've tried using both Chrome and Mozilla - same result."Sorry" Message for Instagram Posts
About half the time I schedule FB and IG posts, they work in unison. The other half is where I get the message in my email, "Sorry, we couldn't publish on Instagram." Then it says that it did publish on Facebook. Why does this error happen for IG when there isn't a disconnect happening with the account? It's as if IG doesn't like Zoho or something. It's frustrating to schedule posts and then get denied. Could it be the size of the graphic? What are the dimensions and MB max? I always post a graphicHandling mentions and conversations
The method of handling @mentions with Twitter appears to be very poor. Receive an @mention it only appears in the @Mentions column under Monitor. If we then reply there is no way to track if an @mention has been replied to or not. There must be a way to see all @mentions with no response. Need to be able to mark @mentions as viewed or replied to so that agents do not reply multiple times to the same @mention. Facebook visitor posts at least show that a response has been made with number of repliesZoho Social "Instagram Business Profile doesn't support multiple images. "
Hello, your evolution has been fantastic, but you still have some things that you could correct, like : "Instagram Business Profile doesn't support multiple images. "Zoho Social does not let me share on instagram
Zoho social is working with all my other social networks except for Instagram. Every time, I post it appears the notification: "Instagram Page: Uh oh! This post couldn't be published. Please try publishing after some time." Would you pls help us. Thanks.Dates on the reports
Is anyone else having date issues on their social reports page? Mine has the most recent date as a week ago. Picture attached.Instagram Direct Publish stop working!
All of sudden Instagram direct publish is not working, and can't connect to my Instagram account. Outputting an error about the wrong Facebook account which has been working for several months. Please resolve ASAP.Facebook mentions
Our Facebook mentions dissappeared at Friday and never showed up again.Not posting to Google Plus
I am unable to post to Google Plus. I've tried everything. Not sure what to do.Help.Can't connect to Google+
I have a Google+ business page (My Business) linked with my company Google account. But when I try connecting Zoho to the account, it says it can't find any pages linked to it. Am I doing something wrong?IG Business Account Not Working
I had an upgraded account for a few months and was using my IG business account which i previously linked. My "free" time ran out and I switched to a paid subscription. Now my business IG not working and there's no way to re-link it. It acts as if my IG is a personal account and it is not. What do I need to do to reactivate please?TERRIBLE CUSTOMER SERVICE AFTER I WENT TO A PAID PLAN!
I posted 2 days ago that my account was not recognizing my IG business account. No one got back to me and my problem was marked as solved- WRONG. I need this fixed TODAY!Our Biggest Release of 2017 is here!
Hello again, everyone! We are here to finally reveal what we've been working on for months. Are you ready for it? *Cue music* Presenting... a whole bunch of powerful publishing features, as well as a brand-new edition for Digital Agencies! *mic drop*Basic Approvals
It would be cool if drafts could have an approval flag. Doesn't have to be a complecated thing. Just a place where a manager can mark a draft as approved or not. When making a comment on a draft, would also be more helpful to attach comments to the bottom of the draft dirctly rather than dump it into Collaborate.Zoho social leads to CRM configuring issue
I have configured two applications A & B) in single Zoho Social account but for "B "application i can add the conversation to CRM account - on the right side i am getting a prompt saying add to CRM........Bbut for Ai am not getting when i checked i am able to see following for A account and its saying your plan is downgrded.. could you help me on thisInterpretación de estadísticas
Hola buenas tardes! Soy nueva utilizando este CRM y tengo algunos problemas para la interpretación de las estadísticas. Tengo automatizado Face & Linkedin para postear y ahora que estoy tratando de analizar dichas estadísticas me encuentro con el siguiente problema: 1- Al crear el informe personalizado en el rubro "Como esta funcionando la marca" vienen 3 marcadores (personas a las que les llego, Personas con interacción, Historias creadas) todo lo anterior me da un conteo en gráfica.. Mi problemaUsing @ and # in the .csv and .xlsx files for bulk scheduling tweets
Hello! I am currently trying to use the bulk scheduler tool for my twitter account but when I try to tag people using @ or add on trending hashtags (#) the excel workbook won't let me Is this an issue with excel or zoho is there a way around this issue Thankyou :)Better organize the Monitoring Tab
It would be nice if the Monitoring tab was organized by tabs or categories - either custom or social networks, so you didn't have to scroll through the different saved searches. Thanks OdiaCan I schedule a sharing on Zoho Social ?
Hi, On Zoho Social, I scheduled a post on my corporate linkedin profile and I'd like to know if I can schedule a sharing of this post on my personal profile ? Thank you !How to setup a custom domain
Hello, I can't setup custom domain. I can't see "customization" tab in "portal setting" https://help.zoho.com/portal/kb/articles/how-do-i-customize-my-portal Can you please help us? Thank you.Message search
Why Zoho can't search message like the other mail application do? What if i have 10,000 message? How do I track them if i don't remember their name?Clients Cannot Login
I've added my clients to their brand, and they are trying to login but it is saying that the account does not exist. Is there another way they are supposed to log in? Does it just take a certain amount of time for it to process into the system?I am not getting the premium access my company paid for.
My company has paid for me to have access to zoho one apps, however, on zoho social I am still placed on the free subscription and cannot access certain features. I can also not be brought on to more than one project at this time. Can you help figure out what is going on?Google Plus Brand page now showing as available account
We have got a company we do work for, but we had to go through hell to sort out their Google My Business account. We have since created them a Brand page, but when we are logged into their account, and go to add their G+, it shows only their personal page, not the business one. Any ideas why?Drafts not showing on FB or IG
Hi! I've created draft FB and IG posts on Zoho Social, and I want to make some adjustments only available in their interfaces (emojis, etc). However, I'm not seeing those drafts inside the platforms. Should I? Should a Zoho Social draft post pushed to the platform appear as a draft there? If so, is there a delay, or is there something else I need to do?Wanting to post on LinkedIn Profile
I really like the new Zoho Social, but the only problem is that it allows me to post updates only on the LinkedIn company page. All my updates go to my personal LinkedIn and I would like to schedule my posts for that only. Any suggestions someone has?Repeat Post and SmartQ
The repeat post feature is not scheduling past the month it is in. Also, I never use SmartQ because I just don't understand the percentages and what they mean.Zoho Social - since May 04 i don't have my instagram-account reports
Hello I have 4 instagram-accounts. Since May 04 i don't have my instagram-account reports. I can see my posts, but i can't see reports. It's my published posts - http://prntscr.com/ji300l It's my reports - http://prntscr.com/ji30mh Please help Thank youNext Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
Most Discussed Topics
I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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