Portal Admin User Change and Merger
Hi, We are having issues with our social media posting and sharing information across roles. farmhousestudiomke@gmail.com is supposed to be the portal admin for zoho social. However, melissakonkolowski@gmail.com became the portal owner after farmhousestudiomke send an invite to join as an user. Now, farmhousestudiomke account is unable to see the posts that melissakonkolowski is making on the our social media. Can we make farmhousestudiomke@gmail the portal admin and melissakonkolowski@gmail.comCollaborate Tab Not Working
Hello, I noticed when I try to post something using the collaborate tab in zoho social nothing happens, I would like to store notes and ideas here.Zoho Social error message: exceeded number of mobile app sessions
Hi Team I am trying to log into social but I get this error "exceeded number of mobile app sessions zoho" I go to the page suggested and try to delete sessions but it doesn't help. Could you provide more clear instructions please? Thanks ChrisFacebook & Instagram not publishing the post
Facebook & Instagram not publishing the post . What can be the issue?Repeating and already published post
Hi there I want to find out if there's any way to repeat a post that's already been published. I know you can do this when composing and scheduling a post, but I came across strange bug today, where I was trying to schedule multiple posts to go out this afternoon (at 4PM), but the moment I scheduled these to repeat on Wednesday for the next two weeks, it kept on changing the first publish date to this Wednesday. The only way I could get around this was to untick the 'repeat post' check box - at whichCustom Audience when creating Posts
We used to have that icon where you can choose specific audiences only (ex. Specfic country only) when creating New Posts. How do we get it back? thanks,Leads from Face book ads
Hello, I have been sent here from Zoho Camaigns. Hope I am not asked to go to CRM team from here. If we want to track an facebook campaign, can it be done thru Zoho? For clarity, we are an B2C company and we only have leads and clients. we use the potential/deal as client module. We have 4 Face Book ads, which we run on an total monthly budget of $ 3000. We want to track the monthly results and ROI of that campaign. How we do it right now is as follows (1)One of the ads is attached. (2) The leads[New features]: View threaded conversations of your tweets and receive real-time post updates of your columns under the Monitor tab.
Hey, everyone. Yup, it's me again. Which means I come bearing good news, of course. New features are always exciting to talk about. Because it gives us a reason to get closer to our users and tell them the various ways they can use it to scale their marketing efforts. Your business deserves the best, which is why we aim to provide you with an experience that is nothing short of brilliant. On that note, say hello to our latest additions in the Monitor tab: Now you see me—in real-time. As long asCollaborate/Discuss a Facebook message - doesn't link back to the message
I've clicked 'Discuss' on a Facebook message, which takes me to the 'Collaborate' page, but there's nothing on the Collaborate discussion to refer back to the message itself - just a link to the Facebook user's profile. Shouldn't their message - or a link back to it - be included when discussing via Collaborate?how to add album
How to add album in Zoho Social?Notifications from social networks
Hi I'm hoping to receive an email when I get a mention for my brand from any social media network, could anyone advise how I can do this? My email is linked on the Notifications page but I don't receive any email alerts.No pages found?
Just joined Zoho and I'm having difficulties. I've added LinkedIn and Google+ but it says they have no pages? Tried disconnecting and relinking but the problem persists. Thanks for your reply.Picture doesn't appear in Scheduled Posts
Hello. When I write a publication, I see the image of the link, however, when I program it, the image no longer appears. When the publication is published, the image does not appear any more. What do i have to do? Thank you.Publish full-size images on Linkedin via Zoho Social
Hey, everyone. How's your experience using Zoho Social going so far? Are you making the best use of the publishing feature? We sure hope so, because there's good news for you all. You can now upload and publish full-size images on Linkedin via Zoho Social. Earlier, because of Linkedin's API restrictions on publishing images, you could only publish pictures as thumbnails for your LinkedIn posts. You don't have to worry about that anymore. Your followers can now view the pictures you publish,Where can I see the queue for posts I have scheduled to post in the future?
Once I have created a post that I want to repeat weekly, I would like to do the following, but I can't find it: - See the posts that are scheduled - Be able to edit those posts I can't find any of the posts that I have scheduled for the future. Any help with this would be great. Thank you! JessPreemptive text for Twitter usernames
When writing a new post in Zoho Social for Twitter, some user names come up automatically (which is very handy) and some others do not not. I cannot work out why some do and some don't. What do I need to know to activate pre-emptive text for user names, so a list comes up when I start typing names?Anatomy of the Community
Hello guys, The Community consists of categories, forums, and posts. Let us look into each of these in detail: Category: A Category is a collection of forums or otherwise called a top level forum that is displayed in your self-service portal. By default, a category is created for each of your departments in Zoho Desk. So, when you signup for Zoho Desk, a category in the name of your portal will be created. You can directly manage your online community through this category. Forum: A Forum is a messageUpload image
Can i upload a image on zoho social messages?Zoho Social Wont Finish Loading
The Zoho Social page wont finish loading, I keep seeing the spinning bars which mean it hasnt finish loading.Zoho doesn't let me upload photos on Linkedin posts
I need help with this! I want to schedule multiple posts on my Zoho plus account on Linkedin and it says that you cannot upload photos on linkedin. Solve this pleaseiOS app - Twitter image size restriction
Hello! First time Zoho Social user here. I've used other social manager products before, and I'm stumped. I'm in the Social app for iOS, and I'm uploading an image with text to my connected FB page, Twitter, and Instagam accounts. However, when I tap "post now", I receive the below message. >> Oops! The image-size for Twitter shouldn't be more than 3 MB How would I reduce the image size in the app? I tapped and swiped around, but found no basic resizing functionality. I understand this is a socialZoho stopped posting to Instagram?
My Instagram plug-in is not working. All of a sudden, with the last 4-5 posts, I am not getting the alerts that my Instagram post is ready to upload. I have followed all of the step meticulously and in my scheduled posts, see that it is going to post to Instagram but it never happens. Anyone have any insights?Umm... there seems to be a problem
Hi! I am having the same problem that a previous poster had. When I click on my home or posts dashboard I get an error message at the top of the screen "Umm... there seems to be a problem" There is no more information, or way to click on the error. I have tried to log out and log back in, but still I get the error. The error is browser-independent, and happens on both Chrome and Safari. Should I use another solution? Thanks!Google plus Error on posting
received error in posting to 3 platforms; Linked in Facebook Google Plus Linked In & Facebook went straight away but received message the google plus didn't work but to try again in 5 minutes. Anyone get this before?Facebook - liking and event
hi we're running an event and have people that have expresed interest in the event. We can contact them trough facebook messenger - but not through zoho social. We can only engage with people who message us and not like an event. Is there a way around this?Editing scheduled post in Android deletes the photo.
Just edited my post that I originally created on Windows with Galaxy s7. I simply corrected some text and then after I saved it, the photo image disappeared.It had a rectangular photo placeholder in it's place. Then when I looked at it in chrome on Windows, the photo was deleted from the post.bulk scheduling error
I keep getting error when I try to bulk schedule posts with csv We couldn’t schedule 37/38 posts you uploaded. Here’s why. You may stop the scheduled post from going live. I tried to attach the file but it won't let me attach a csv... so here is the data... any help? 01/23/2017 08:00 Award Winning Image of the Day! 'It Takes a Village' - Diamond Image Award in the Family Category. CONGRATS Elizabeth Bailey!!! https://spoiledrottenphotography.com/award-winning-images/ https://spoiledrottenphotography.com/wp-content/gallery/award-winning-images/01.jpgTwitter disconnected
My Twitter account keeps getting disconnected from my Zoho account and it's lowering my views on my site. Can anyone tell me why this keeps happening or has anyone had this issue before?CloudFlare Error Message
Hi There, Whenever we post a URL into Zoho Social we get the attached error message saying 'Attention Required! | CloudFlare'. Any suggestions/recommendations would be appreciated! Regards SteveReally need to be able to schedule/publish Posts to multiple Instagram Account via Zoho Social
I saw that 2 months ago you mentioned in a post that this was something you were working on... finding an alternate way to schedule a post to a selected Instagram account is critical for us too. Are you any closer to accomplishing this?Question about Live Stream in Zoho Social
Hello - I have read through many of your online resources, but cannot find a definite answer, so here goes: On the FREE version of Social, I understand that monitoring/reporting/analytics are not part of the free plan. BUT - is Live Stream available on all plans, including the free? Overall, I am comparing the Free ZSocial features vs Hootsuite free version. Kind regards to your prompt responses, as i will be making decisions soon. :)Question about integrating Zoho Social paid Standard version with Z-CRM
Greetings, If I subscribe to the paid Standard version of ZSocial, can I integrate with the FREE version of Zoho CRM? The paid versions of CRM is more than I need, other than basic functions, so would only need the FREE one. Does the free CM integrate with the basic paid version of ZCampaigns? I briefly looked at ContactManager, but it only integrates with Z-Mail, from what I can ascertain? Thank you for prompt response, and suggestionsBulk Scheduler not available
There is no where in my Zoho Social for me to use Bulk Scheduler. I have hit new post and it's not there. Is Bulk Scheduler no longer available?Can you add personal pages?
A substantial number of my followers are on my personal Linkedin, Google+ and Facebook pages as opposed to my business pages. However, it does not appear that Zoho gives me the ability to add those pages. If that is the case, I'm going to need to cancel my subscription and use another service.[New releases] Engage better & listen more. Personalize your monitoring with the latest updates to Connections and Monitor.
Hello, everyone! My name is Ritika and I joined the Zoho Social team two months ago as a product marketer. I'm happy to kickstart this year with exciting news for all the businesses out there trying to make the most of social media: Zoho Social is bringing additional features to the Connections and Monitor tabs. These updates will show you even more information and help you focus on the aspects that are most important to your business. Wondering what these are? I'll cut right to the chase.No option to add new social network
Hi, I only have facebook and Twitter option in my account. And there no option to add more social network.Follower Geographic Location
Hello! I am currently using the free trial of Zoho social and noticed that I am unable to create a report concerning my Instagram followers' geographic location. I was wondering if this was because of the fact that I am using the free trial or is it because of Instagram's policies?Timewarp / Custom Audience for Facebook
Is the Time Warp feature still available? I'd like to create a post that is sent out at say 6am in different time zones, but I don't see anywhere in the posting area to create a custom audience. Thanks!New Features in Zoho Social [October 2016]
Dear Users, You asked for it, and we got it! Publish (and schedule) your posts with images on Instagram as well as LinkedIn using Zoho Social now. You'd already know that both these networks' API do not allow 3rd party apps like ours to publish images. Thanks to you; we decided to come up with a workaround that lets you post pictures to Instagram and LinkedIn using Zoho Social. Here's how you go about it: Instagram: Log on to Zoho Social from your smartphone and schedule the post like how you usuallyUnable to Login with Gmail Account on Zoho Social iOS App
Hello, I'm unable to login in Zoho Social iOS app using Gmail account. No option coming on bottom similar to what comes in Zoho CRM\People. Rgds, RKNext Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Sticky Posts
Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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