Why did I lose all my scheduled posts when I had to reset my Zoho password?
And also, why did that cause me to have to reconnect all my social networks? There has to be a better way.Authenticate Instagram for direct publishing
Hi Zoho, I cannot seem to ever get our instagram to authenticate to allow direct publishing. I made sure my instagram is a business page and connected to the right page. Ive allowed permission to Zoho to access facebook and our facebook is connected to our Instagram. I have gone to personal and then business on instagram and tried reconnecting to Instagram. As well as disconnecting Zoho and reconnecting social feeds again. Are you able to have a look and let me know what the issue is.Multiple Brands with consistent errors with posting videos to Facebook
Just about every brand I have in my account is having issues with posting videos to Facebook. I get an error every time I post a video but photo posts go right through and this holds true for about 90% of my brands. I have tried reposting it hours later and even rescheduling it days away with still no success. Anyway to resolve this without me trying the old "delete and recreate?" I have content calendars that are months long that I would loose with the deleting and would be more than happyTwitter Cards
Hi there - Whenever I post a tweet with a link in it, the Twitter card does not show up unless you click on the tweet. I've been having to manually submit tweets in order for it to work properly. Can you help me with this issue please? I have attached pictures of the issue. Thank you!Why isn't the monitor section up to date?
I recently started using Zoho for my business instagram and Facebook. I added a few pages to the monitor section, the "page mentions section" to see when my page is mentioned and the Facebook for a festival we will be at. However, neither of these pages are up to date. In the monitor section for the festival Facebook, there are many posts that are missing, including one where I am mentioned. I was wondering why this might be happening? Does zoho not include all posts in Monitor or is there a problem?Not posting to facebook
I have added a new brand and it is not posting to facebook, it is posting to twitter and instagram fine and does on my other brand but on the new one it fails saying try later but its been doing that for 5 days, thank youZoho Social doesn't create campaign on CRM
What is the point to synchronise leads from facebook to CRM through Zoho social if Zoho Social doesn't create a new campaign to me on CRM? It is a big mess when Zoho Social create leads on CRM. I don't now from each campaign on facebook the lead come from. I can't see if a specific campaign is generation revenue or not. Why to sync facebook leads if it doesn't create leads and doesn't let me track the revenue per campaign? ThanksPosts are all failing as of Tuesday 28 May
I get the message: Here's what went wrong: Twitter Profile: Sorry, we couldn't publish this. Facebook Page: Sorry, we couldn't publish this. Instagram Profile: Something went wrong with Instagram. It was working fine before this. What is wrong with it? This is a very critical time for our marketing so we need this to be working.Custom Date Range
It seems like reports are limited to the previous 90 days. Would it be possible to have this extended to at least the previous 6 or 12 months?My Soho Social Won't Load after log in
Once I log into Zoho Social all I see is the spinning circles, and never loads to the next screen.Zoho Social: facebook/instagram business account set up failure
Ive attached instagram and facebook but when I try to go under "Brand Settings" > "Social Channels" and go to the Instagram Profile to select "Setup a business profile", Zoho fails when I select "Authenticate Now" comes up with a reminder that I've previously logged into Zoho Social with Facebook and then gives me the error "Oops, there was an error linking your Business Profile to Facebook.Please authenticate with the Facebook account linked to @fideliodogs. Learn More" Its like a vicious loop thatStopped posting to Instagram
I've had no issues for a couple months but now Zoho won't post to Instagram for either of my clients, but is posting to Facebook. I emailed customer support and got no response and can't find a phone number anywhere. Help!Zoho Social - Adding Brands on Zoho One
Great evening, I'd like to add new brands to my account how can I do this effortlessly? I only have 1 brand with my zoho one account? I need more, I need help as soon as possible! Thank youLogos for Brand Health
It's a little thing but it sure would be nice if the names of the respective social networks were included on the Brand Health table on the main dashboard. I find it hard to tell what is what at a glance, using the itsy bitsy icons over on the left, and there seems to be plenty of room to include text with names. Thank YouZoho must pay more attention on Social Platforms
Dear Zoho team, Social platform such as Facebook , instagram , youtube, ... have huge presence on daily lives in many countries. And hence, there are many companies focus their business on social platform and even have big profit share comes from Social plaftform. Though Zoho has included some functions for Social platform, such as Social channel in CRM, Zoho Campain and Marketing Hub . But it is undervalued ,not enough, functions are on surface , lag behind many other small software companiesWhat's the easiest way to request access to my clients' social media account through Zoho Social?
I am looking for the most effcient way of doing this rather than just requesting access to their pages and what not. Anyone got any ideas on this?Posting Error
I am unable to schedule a post hours from now. I keep getting an error message saying the time has elapsed however, the time chosen is a few hours from today.Schedule different days for each platform
Is there a way to upload a video or photo and schedule it for facebook, instagram, twitter, and google, but then schedule it for different days for each platform? The reason is I want to upload a video but then have it publish on different days on different platforms. The only way I see I can do this is to have to reupload the video and do a separate scheduled post for each platform.CRM Integration
I just purchased the standard upgrade in Social to get CRM integration. I also purchased the Standard CRM option as well. However I don't see the add to CRM button or CRM integration column in Monitor. I am missing an obvious setting somewhere to employ this. Both of the purchased items indicate CRM integration from Social to CRM in the comparison charts. I see to that I was given a free 30 day Pro Plan for Social as well. Any help would be appreciatedAdded user as admin to social portal, they are auto-directed to the "Connect a facebook" page
I am trying to give my marketing manager access to the Social tab that we have set up. 2 brands. When he goes to the social app he is prompted to make a new brand. Deleting him and adding him back didnt work. Also, none of our leads are syncing to CRM. Please help.Plan Features changed / Downgraded and still got charged for premium plan
I`ve had the Professional plan since october. I has 3 brands + 1 complement brand to the plan all for $60 a month. This month my membership got canceled due to a credit card issue so i repurchased the professional plan. The thing is the features changed and now it now only supports one brand so it is no use to me. Now I have to pay $55 for one brand + 1 complement brand. Tried downgrading to the standard plan and it did immediately but now i've already been charged the $55 dollars for the premiumcrm lead / contact owner on Social
Dear Zoho Social Team, After integrated Zoho Social and Zoho Crm, the contact from Facebook has been added by user to lead/ contact and it belongs to them. And there are 2 issues : 1/ In the Social Tab in CRM or in Zoho Social , there are no indication of whose the post / chat / contact / lead belongs to which users At least name of owner should appear on conner , part of chat / post 2/ Even after convert that person to crm leads, other users still can chat , comment to those customers . In idealZoho Social Mobile - add into CRM lead / Contact
Dear Zoho Mobile team , We are using Mobile app for Zoho Social , can we have the following functions : 1/ Add the customer into CRM , maybe fill a few basic information like email / phone, ... Then we can continue them in CRM Mobile app 2/ Show the customer belong to which CRM user owner Hope we can do it in near futureZoho Social connect with pinterest, medium, tumblr... why not?
Dear Zoho Social Team, It is very great if Zoho Social can connect with pinterest, medium, tumblr. Best, Truyện Ngắn Ý NghĩaLead Ad Creation
I am trying to create a Facebook lead ad in Z social. After creating the add and clicking promote I am given an error message that says our page has not accepted the terms of service for lead advertising. We have accepted the terms. Facebook support says the issue is with Z social.Not posting to facebook
Posting to Twitter and LinkedIn works just fine, but I haven't been able to use Zoho to post to Facebook for nearly a week now.What's new on Zoho Social for Instagram
Hey everyone, Today, I have some exciting news for those of you who use Instagram for your marketing. You can now do a LOT more with Zoho Social for Instagram. We've brought back some of our popular Instagram features that were temporarily rolled back due to API deprecation. Let's take a look at the update: Firstly, Hashtag Search is back! This is one of the most important features from Instagram and now you can use it right within your Monitor tab by setting up your own columns. Although InstagramNot posting to Facebook
Posting to Twitter and LinkedIn works just fine, but I haven't been able to use Zoho to post to Facebook for nearly a week now.Facebook Business Pages
Hi, I have an agency account. When I try to add a new brand > Facebook Business Page > I can connect to Facebook, but the page I am trying to connect is not on the list (even if I click the show more button). Specificlly, I need to add Growth Education and KJ & Crew.Need to post and want to TAG in a business... how is it done?
When Im scheduling a post and want to TAG in a business... how is it done? it doesn't draw TAG info or offer the facility?Tagging in Facebook Updates
I'm not sure if I missed it or not, but has the ability to tag people in Facebook updates been implemented yet? It's been "coming soon" for six months now, so if it hasn't been rolled out yet, can someone tell me when it's coming?Zoho Social
Interested in purchasing Zoho Social but there is no way to Tag a person, location, nor products on instagram & facebook posts. Can this feature be added?Any updates? Feels awfully quiet on Social...
I've seen a lot of requests for features, and a lot of things the Zoho Social team says is on the roadmap and "coming soon", but there's been an awful lot of silence coming from Zoho Social lately. There have been requests for features like: Wordpress Integration Better Instagram Integration & reporting Tagging people on Facebook and Instagram Posting to Facebook Groups Power Editor for Zoho Social Web The new Content Inbox Better custom scheduling queues Pinterest Integration Instagram Story integrationRSS Feeds
zSocial is missing three key components that are available on most of the other popular social media management platforms 1. Posting from an RSS Feed 2. Post video 3. Pinterest I saw posts already requesting video and Pinterest support. But not having RSS feed posting capability is a BIG miss. That means every company with a blog has to manually post via zSocial. Not ideal. This is something you guys should really work on and implement soon. There are just too many companies with blogs, industryWhat does "Downgrade Immediately" do?
I purchased a 1-year subscription. I'm less than a month in and would already like to cancel my subscription due to the buggy software and lack of features I need. I see the option to "Downgrade Immediately". What happens if I click it? Will I get a prorated refund?Cannot find posts on my instagram account
I am scheduling posts for confluencr, The posts are scheduled on Instagram, Facebook, and twitter they are visible only on Facebook and twitter, i cannot find my posts on Instagram although the post number shows Increase with every post, but i cannot find the post.Seeing posts on mobile
Hi there, I have a Samsung (android) mobile and when i get notified that someone liked/commented on a post if I hit the notification, open the app it does not show me the post. Any ideas how to fix this/ ThanksMore review management!
I really like the idea of managing social within Zoho One because we can encorporate our internal task management, CRM, customer data and support tickets to it... BUT, without proper review management, its dead in the water for us. We still need to manage our social, as well as our clients social and reputation management from other social management SaaS. PLEASE consider adding review site monitoring and repsonses from Google my Biz, Facebook, Trip Adviser, Opentable, what ever else you can add.How do we delete drafts from a previous employee?
We have removed a user from our account as they no longer work with our company. This user still had post drafts saved - but we now we cant delete them. Any ideas on how we do this??Create and Manage Twitter Lists now on Zoho Social!
Hi everyone, I'm back again with more good news! You now create, manage, and monitor your own Twitter Lists from the Monitor Tab on Zoho Social! Previously, you could only view and add the Lists you have created and subscribed to. For those of you who are completely new to creating and managing Twitter Lists, Twitter describes a List as a curated group of Twitter accounts. With Zoho Social, you can create your own Lists, add them to your Monitoring dashboard, and view all the Lists you've alreadyNext Page
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Announcements
The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessTwitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsThe Social Wall: September 2024
Hey everyone, This month, we've come up with some useful updates to enhance your journey with Zoho Social. Let's see what went live! Schedule bulk posts to supported networks from the revamped UI The bulk schedule feature in Zoho Social just got a revamp.Impact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isThe Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people and
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The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessI can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?
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Sticky Posts
The Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people andThe Social Wall: July 2024
Hi everyone, Let's quickly see how we started off the second half of our year at Zoho Social! Connect and publish to your Threads profile from Zoho Social Meta Threads has been gaining popularity because of its seamless integration with Instagram andAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularThe Social Wall: June 2024
Hey everyone, June went by in the blink of an eye for us. How about you? But we still managed to take some exciting updates live in Social this month, so let's have a look! Add first comment for Facebook, LinkedIn posts and YouTube videos Similar to Instagram,Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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