Zoho Social Urgent - Brand Health Not updating Real time
Brand health on home not updating real time based on actual data.Posting problem
I have 2 brands and the 1 is not posting to LinkedIn persomal page or company page. Could you please adviseDoesnt let me post in Facebook.
Zoho social is working with all my other social networks except for Facebook. Everytime i post it appears the notification: "Facebook Page: Uh oh! This post couldn't be published. Please try publishing after some time." Please help.Changing Portal Admin
In Zoho social how do I change the portal admin and deactivate the user? That person no longer works for the company.Google+ API shutdown in Zoho Social
Hello everyone! With Google's announcement on shutting down Google+ and subsequently the Google+ APIs, we plan to discontinue Zoho Social's integration with Google+. What does this mean for a Zoho Social user? If you've already added Google+ Profiles and Pages to your Brands on Zoho Social, the Google+ functionality on these Brands will cease to function after 28 February, 2019. Also note that it will no longer be possible for you to add new Google+ Profiles and Pages to your Brands on Zoho SocialHow to Change default owner for leads and assign owners as per logics defined in workflow rule
Currently all leads generated from Facebook lead forms are assigned to the person from who is the Admin on Zoho Social, however we want ownership of the lead to be given to person as per logics defined by us on Zoho CRM. Can anybody help on this.one inbox
it would be nice to Monitor all our social media conversations like message, comment and mentions, review and hashtag from once place.LinkedIn Image Post Sizes, Company Profile vs Personal Profile
When I post a graphic to my own linkedIn profile (directly on linkedIn), I'm able to post a much larger graphic compared to a company profile page. Its approx 550px X 550px. When I use the same graphic and schedule the post on LinkedIn the image gets resized to a thumbnail with instead. Is there any way to remedy this? Currently, I schedule posts to my company page but have to manually post to my own profile to get the full image size to show. I use two different graphics sizes (company version andFacebook profile Messenger in Zoho social
Hallo, I need to connect my Facebook profile and Messenger to Zoho social cause many customers contact me trough the chat of my personal Facebook profile. This is a problem for me cause I cannot manage and organize the chats in the Facebook Messenger native platform but only see the chat in the standard cronological order... Cause of this I'm missing many potential business because I can't organize my chat view according to the relevance of the messeges... Is this possible or can you introduce thisHow to connect a Facebook Locations page to a Zoho Social brand?
Our Main Page on Facebook currently has 5 location pages beneath it which all represent a different Franchisee territory. Each of these locations has their own Instagram account as well. When trying to connect a Facebook location page to the Zoho brand, these pages do not show up in my list to be selected. I'm an admin of them all. Is there a different way to connect these pages?Google My Business Post Integration
Hi, Do you have any plans to integrate Google My Business Posts? It would be really helpful for all businesses.linkedin on zoho social channels
Hi Zoho, I did setup my linkedin profile and My linkedin business page. There are statistics for the linkedIn branded page but no way to access my posts stats from my linkedIn profile page. How do I get from zoho social my stats on my linkedin profile page ? Thanks EricDifferent formats for different Soc med apps ?
How can I post a 16:9 video clip to Fb,IG and Twitter at the same time ? it asks for different formats for each ?A simple approve button
Can you bring a simple approval option?! I could not find it in your page or am I missing something? Pls check the screensht. I want to approve posts of my colleagues.How to remove an Instagram post on Zoho Social?
Hi there, I wanted to delete yesterday's post on all social platform and managed to do so for Twitter and Facebook. I couldn't for Instagram as there is no option for delete. How can I delete successfully?Can't see mentions
I added Facebook and Instagram streams and I want to track all mentions. Is there a reason the Monitor tab shows "Shhh...it's quiet in here." In which tab do you have to be in to follow hashtags? I can't find that option. I'd also like to know why, when it worked, hashtag search only showed Instagram posts. How do I view both Facebook and Instagram?Links from Most Engaged Connections to Facebook profiles broken
When I go to Connections > Most Engaged, I can see our conversation. However, when I click on the person's name, which is a link, I get a Facebook error page: "Sorry, this content isn't available right now. The link you followed may have expired, or the page may only be visible to an audience you're not in." However, when I do a search for that person, I do see their profile. I notice that the Zoho link is very different from the actual URL. <https://www.facebook.com/10210009261215263> <https://www.facebook.com/julie.g.clark.10>Feature Request: Billing Contact
Would like the ability to add a member of my team as the billing contact without having to use a full seat on them. Obviously, they wouldn't have the ability to access any of the core app features.Is there a way to post images to Instagram via Zoho Social from a Mailchimp campaign?
Dear Zoho Team, My Mailchimp account sends out a daily newsletter to email addresses, Facebook and Twitter. Is there a way to set up Zoho Social to automatically post that image newsletter let's say from Facebook to Instagram? Thank you so much for your help, PhillippPosting of dynamic URL Images to Instagram via Bulk Scheduler
Dear Zoho Team, I am excited to have found an easy to use plugin with Zoho Social to schedule Instagram posts. Everything works perfectly except one thing: I am using the mshot method to take automated browser screenshots of my website. These URL's get refreshed roughly every 48 hours. I am adding the ending .jpg to the URL in order to be able to upload them with the bulk scheduler as the bulk scheduler would not accept the mshots with their native URL. When I upload the mshots (with the ending .jpg)Instagram
What is the best way to monitor Instagram? The monitor page tells me instagram stopped third party apps searching for # or @Zoho Social and posting Videos
Dear Zoho Social Team, Is it possible to post video's to Facebook or other social platforms with Zoho Social? Please advise,Reporting Instagram post reach
Hi there, I need to report reach on social channels to our SMT and I was hoping that reporting would have a function for that. I can see on Instagram you can see individual post reach by individually clicking it, but now on the reports dashboard. Is there any way to include this - would save me so much time instead of manually adding them together! Thanks, EllieWe're back with the biggest release announcement of this year!
Hey, everyone! The past few months have been nothing short of a crazy roller-coaster ride. And, I mean that in a good way. Our team has been diligently working on some of the most requested features from you. (That's right. We heard you.) We took it uponUser roles - posting permissions - question
When I did a trial of Zoho I thought it allowed the Admin to approve posts made by users. But now that I paid my subscription I don't see that? I wanted my user to be able to post but not automatically, so I can approve what is posted. Is there a way to set this up? Thanks, SummerInstagram Connexion
Hi, My team is trying to use the connection with Instagram through Zoho Social . Zoho asks for the log in and redirects us to Facebook Business Manager but when we enter our password we are not able to connect because Zoho blocks the connection. Fb, Twitter and Linkedin integrations are working perfectly but Instagram doesn't seem to work properly. is there any way we can solve this? ThanksLink shortener
Why are some of the URLs in a post shortened and some not? I want them all to be shortened.LEAD/ CONTACT OWNER when ADD to CRM
When we convert the Contact in SOCIAL to CRM , it does not allow us to choose the LEAD / CONTACT owners , but most of time, it will automically assign the PORTAL ADMIN as owner. Am I missing anything in Setup or it works this way ? Is there a way to choose owner or at least the person whose chat or handle the Customer from Social Zoho should be the OWNERLink Facebook
It'll let me link my business' Twitter pages, and Instagram pages, but whenever i try to link my business' Facebook it says there's an error and to try again later. Please advise.Issue with repeating posts on the 29th / 30th / 31st
I have posts scheduled to repeat monthly. After setting everything up, I checked my calendar, and for months that have less than 31 days, the extra posts (29/30/31) are instead scheduled to all go live on the last day of the month. This isn't ideal as I don't want to spam my followers. If a repeating post is scheduled to repeat on a day that doesn't exist (eg the 31st) I'm happy for it to be discarded - how do I set this up? ThanksBrand Add On
Hi, I have bought the brand add on but i can't add the brand. please advise.Failed IG post
I have two posts that I reschedule for IG posting, and they never go. How do I find out WHY these posts are not published. My other posts to IG are posting automatically without issue.Collaborate Tab Errors when working with Client Members
I use the Collaborate tab for content approval with Clients, and the interface on the Client's end is consistently buggy. After troubleshooting on the Client's end of the process, starting with logging in after receiving an email notification of a mention in a post discussion, two major things happen: - After clicking through the link in their email notification, the Client is taken to the Collaborate Tab, where the content is visible with their name mentioned (@NAME), but when the Client triesCustomise posts for social networks
I would like the ability to customise post text for each social network, but for them to be joined to the same post (for analytics purposes). Mostly this is due to Instagram it is more appropiate to add more hashtags than on other platforms where resharing functionality is built in.Zoho Social
Why can't I select multiple days when scheduling posts weekly. This feature was there and I have used it a lot.Unable to upgrade from Zoho Social Free to Standard
I had the Standard version of Zoho Social this year. My subscription was about to expire and I needed to update my payment information. I updated the information, but kept getting an error message. So, I downgraded to a free account and then tried to upgrade again. I'm getting the same issue. Here is an image of the error message. What's the fix? I've emailed payments@zoho.com as the gentleman over the phone told me to do, but haven't heard back from them yet. It's important that I can get backTypo in your default text line
I just realized you have an actual typo when viewing Recent Post in Zoho Social. The input box below the post has default text that says "Typos are costly. Read before you commnet!" It should be "comment" and not "commnet". Surprised no one has caught that?Is there such a thing as too many tweets? Yes, there is.
Hello everyone, We’re happy that more than a hundred thousand users rely on Zoho Social to schedule and publish their social updates. However, we recently noticed a tiny percentage of our users misusing the publishing feature by publishing as many as 500 tweets in a single day from a single Twitter account. That's right. 500 tweets from one Twitter account within a 24-hour period. This sort of usage pattern is unexpected and clearly falls into the category of misuse of our service. Users who misuseThumbnail
You tube thumbnails aren't generating. What am I doing wrong?Scheduled posts limited to once a week?
We're trying to schedule posts for multiple days a week. Has this been restricted? If so, why? JoshNext Page
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Announcements
The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessTwitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsThe Social Wall: September 2024
Hey everyone, This month, we've come up with some useful updates to enhance your journey with Zoho Social. Let's see what went live! Schedule bulk posts to supported networks from the revamped UI The bulk schedule feature in Zoho Social just got a revamp.Impact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isThe Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people and
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The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessI can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?
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Sticky Posts
The Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people andThe Social Wall: July 2024
Hi everyone, Let's quickly see how we started off the second half of our year at Zoho Social! Connect and publish to your Threads profile from Zoho Social Meta Threads has been gaining popularity because of its seamless integration with Instagram andAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularThe Social Wall: June 2024
Hey everyone, June went by in the blink of an eye for us. How about you? But we still managed to take some exciting updates live in Social this month, so let's have a look! Add first comment for Facebook, LinkedIn posts and YouTube videos Similar to Instagram,Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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