Zoho Community | Connect, network, and share on Zoho Forums

Access your files securely from anywhere

          Use cases

          Make the most of Zoho Desk with the use cases.

           
            

          eBooks

          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

           
            

          Videos

          Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

           
            

          Webinar

          Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

           
            
          • Desk Community Learning Series


          • Meetups


          • Ask the Experts


          • Kbase


          • Resources


          • Glossary


          • Desk Marketplace


          • MVP Corner










                                            • Announcements

                                            • Comprehensive guide to add users

                                              We've received quite a few questions regarding adding users to the Zoho Sprints workspace. So we decided to address it through a comprehensive post covering the locations (modules or tabs) from which you can add your users. Adding users to your workspace
                                            • Improve user efficiency with Automated reminders

                                              When it comes to business, keeping up with the deliverables is imperative. Automated reminders help you just with that, allowing you to set up notifications that are automatically triggered to your workspace users to remind them about important updates,
                                            • Leverage layout rules to customize workflow

                                              Layout rules in Zoho Sprints primarily aim to customize the field layout of your creation forms to meet complex requirements. But it doesn't stop there. Its customization can push the boundaries of how your fields behave, how data is gathered, how processes
                                            • Tip # 21 - 2 ways to search for work items

                                              Did you try searching for a particular work item and found it hidden? Here's the Global Search  that fetches work items across the projects in your team. You can search for work items in two different ways in Zoho Sprints; either using the simple search or advanced search.  The Simple search fetches work items with respect to specific projects. All you need to do is enter the work item name or #ID and select the project.  Learn more. The  Advanced search  fetches work items based on specific criteria
                                            • Tip 31 - Control your Email Notifications

                                              Do you know that you can allow and restrict the number of email notifications you receive? If not, keep reading! You can enable email notifications for the activities that you want to be notified and disable for the rest of them. Click the Setup icon


                                              Zoho Developer Community





                                                  Manage your brands on social media



                                                          Zoho Subscriptions Resources

                                                            Zoho CRM コンテンツ






                                                              ご検討中の方


                                                                Zoho Sprints Resources




                                                                    Zoho TeamInbox Resources

                                                                      Zoho Books Resources


                                                                        Zoho Projects Resources


                                                                          Qntrl Resources


                                                                            Zoho CRM Plus Resources



                                                                                  Migrate to Show’s New Community

                                                                                  A place to share, discuss and stay updated about everything relating to Zoho Show presentations.



                                                                                      Zoho Writer Writer

                                                                                      Get Started. Write Away!

                                                                                      Writer is a powerful online word processor, designed for collaborative work.

                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Creator Resources



                                                                                                Nederlandse Hulpbronnen


                                                                                                    Zoho Inventory Resources


                                                                                                      Zoho CRM Resources

                                                                                                      • CRM Community Learning Series

                                                                                                        CRM Community Learning Series


                                                                                                      • Kaizen

                                                                                                        Kaizen

                                                                                                      • Functions

                                                                                                        Functions

                                                                                                      • Meetups

                                                                                                        Meetups

                                                                                                      • Kbase

                                                                                                        Kbase

                                                                                                      • Resources

                                                                                                        Resources

                                                                                                      • Digest

                                                                                                        Digest

                                                                                                      • CRM Marketplace

                                                                                                        CRM Marketplace

                                                                                                      • MVP Corner

                                                                                                        MVP Corner









                                                                                                            • Sticky Posts

                                                                                                            • Tip #28 - Plan less and deliver more using WIP limit in Zoho Sprints

                                                                                                              Hello, It's been a while since we met with a quick, interesting tip. As the saying goes, "Too much of anything is good for nothing", today the focus is on delivering your outcomes with the right amount of planning. Your plan should be practical, calculative, and achievable for driving a qualitative success.    Laura's plan   Laura has a habit of planning her project deliverables before assigning work to her team-mates. Once the plan is finalized, she schedules a general meeting with her team and
                                                                                                            • Tip # 3- Working on the Scrum board

                                                                                                              Continuing from our Tip #2 on leading to a sprint, let's see how to manage the work items on the Scrum board.  Once you start the sprint your work items are automatically displayed on the Scrum board where you will actually manage the work items. It is a snapshot of the backlog items identified for the current sprint.    The layout of the Scrum board Simply put, the scrum board is just like a physical board with sticky notes on which the work items of the active sprint are displayed.  The scrum board
                                                                                                            • Tip#2- Leading you to a Sprint

                                                                                                              Product Backlog After the user stories are written and finalized, they are sorted to create the Product Backlog for the project during the Backlog Grooming meeting. This is a master list of all the work items that have been identified for the project and sorted by priority. Requirements are not constant during this period.The Product Backlog is dynamic and is an ongoing process. Every user story in the Product Backlog is customer centric. The Product Backlog includes: User centric stories based on
                                                                                                            • Tip #1- Why swimlanes?

                                                                                                              Lanes define a clear path to reach your destination. In Agile, swimlane is one such concept that sets a simple and clear process of the work that you do.   The concept of swimlane can be related to the pool, where the swimmers gather in their respective lanes to start off. Similar to the pool, work items are grouped in different categories. Each category is referred as a lane and is displayed in horizontal format. Swimlanes are effective in categorizing the work items with respective to specific