This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page.

1. In a nutshell

Zoho Bookings allows you to integrate seamlessly with Google Meet and conduct online meetings for your appointments. 

2. Feature availability

• Available for all plans.

• Roles 
  

• Super admins and admins can set up the integration.
  

• ​Other users should connect their Google Calendar to link Google Meet once the admin configures the integration.
  

3. Overview

Google Meet is a video conferencing tool that allows users to host and join virtual meetings, making it easy to connect and collaborate from anywhere. Connecting Zoho Bookings with Google Meet lets you meet your clients online. 

​

• Creates a meeting link when an appointment is scheduled
• Sends the link to customers and users in the email notifications
• Adds the meeting details in the appointment summary
• Updates the meeting when the appointment is rescheduled or canceled

4. Steps to integrate Google Meet

Pre-requisite

• This integration requires that you have a Google account. 
  

4.1 Connect Google Meet 

To integrate Google Meet, you need to connect your Google calendar and add appointments to it, as given below. 

1. Click the Admin Center icon  in the top-right corner of Bookings. Select Video Conferencing under Integrations. 
   
2. Click the Google Meet card, then click Connect. 
   
3. Click Configure Calendar. You'll be redirected to the Calendar integration page. 
   
4. Click Connect in the Google Calendar card. You will be redirected to Google's login page. You can sign in or sign up. 
   
5. Read through the permissions and click Continue. 
6. Choose the required calendars if availability needs to be checked in the Check for conflicts with pop-up, then click Save.
   
7. Click the edit icon next to the Add Bookings to section, then choose the required Google Calendar. 
   
   
   
   Your Zoho Bookings and Google Meet account will be connected.
   

4.2 Choose meeting mode in event types

For event types that require to meet through Google Meet, you need to select Google Meet as meeting mode.  

1. Switch to the required workspace by clicking the workspace name under the Bookings icon in the top-left corner.
2. Click Event Types in the left sidebar, then select the required event type. 
   
3. In the Event Type Details tab, select Online under Meeting mode and choose Google Meet in the next dropdown.
   
   
   
   Perform the above steps for all the required event types. Alternatively, you can also set the meeting mode while creating a new event type.
   

4.3 Users should connect their Google Calendar

This step must be performed by Bookings users individually. 

All users assigned to the event types that use Google Meet must add their Google Calendar to Zoho Bookings. If Google Calendar is integrated, it automatically connects to Google Meet.

Users need to:

• Add their Google Calendar under Calendar Connections 
• Choose a Google Calendar to add their appointments under the Add Bookings to section
  

Note: You can integrate more than one video conferencing tool at a time. In the event type settings, you can choose any one of the integrated video conferencing tools.

5. What to expect after integration 

After the integration, each time an appointment is booked for the selected event types, a Google Meet link will be generated automatically. Bookings users can access the meeting link in the Appointment Summary, as well as in the email notification (if configured). 

Customers can get this link in the email notification(if configured) and in the booking confirmation page. 

Upon accessing the meeting in Google Meet, customer details that were entered in the booking form can be viewed under the Description section of Google Meet.

Meeting link in email notification 

Email notifications that are send to users and customers have a variable %meeting_info% included by default. This adds the meeting link to the email. If you've removed it before while customizing, you can add it by clicking Insert Variables > Meeting Info in the message editor under Notification Settings.
Because Google Meet only has a join link, only the Meeting info and Meeting Joinlink variables return a value in this case.

6. Disconnect the integration

If Google Meet is not required for the online meetings, you can remove the integration. Upon disconnecting, meeting links will not be generated for appointments booked. However, links created prior to disabling will continue to work. 

To disconnect:

1. Click the Admin Center icon  in the top-right corner of Bookings. Select Video Conferencing under Integrations. 
2. Click the Google Meet card, then click the Options icon  at the top-right corner.
3. Select Disconnect. This disconnects the Google Meet integration.
   

7. Troubleshooting

1. Why is the meeting link not being generated even after integrating Google Meet?

   This could be due to any of the below reasons. 

   • If the Google Meet is not integrated correctly.
     Solution: Check if you have added Google Calendar and added appointments to it.
   • If the event type is not mapped.
     Solution: Select Google Meet as Meeting Mode in the required event type.
   • If the assigned users have not added their Google Calendar account.
     Solution: All the users assigned for the event type that uses Google Meet should add their Google Calendar and add appointments to it.    

   Why do I get a red visual cue/indicator?

   The red indicator is shown to indicate that some action has to be taken. Please check
   

   
   1. If you have added Google Calendar under the Calendar Accounts section
   
   2. If you have added your appointments to Google Calendar under the Add Bookings to section.
   
   
   

8. Points to note

• The choice for Meeting Mode under Event Type Details is retained even when Zoom Meeting integration is disabled and enabled again.
• The booked user can start the meeting. The participant(s) can join the meeting and start collaborating.

9. Related links

• Integrate Zoho Bookings with Zoho Meeting
  
• Integrate Zoho Bookings with Zoom