Zoho Desk Integration
Zoho Desk integration with Zoho BugTracker allows you to submit tickets as bugs from Zoho Desk.
Prerequisite:
- Subscribe to the Premium plan of Zoho BugTracker and a paid plan of Zoho Desk.
- Activate Zoho BugTracker integration under Setup > Marketplace > Zoho in Zoho Desk.
- You must be the Portal Owner in Zoho BugTracker and an Admin in Zoho Desk.
Integrate Zoho BugTracker with Zoho Desk
- Login to Zoho Desk (http://www.zoho.com/desk/) as an Administrator.
- Click Setup.
- Click Zoho (listed under Marketplace).
- Select Zoho BugTracker and then click Integrate.
- Enter the email address of the Zoho BugTracker admin
- Enter the ZSC key and then click Authenticate. Click here to learn more about ZSC Key.
- Map your Zoho Desk departments with projects.
- Select the Bug module under Zoho BugTracker Module field and then click Save.
- You can map a department in Zoho
Desk to a related project in Zoho BugTracker to route bugs. You
can associate a department with multiple projects.
File Bugs from Zoho Desk
Once you have integrated Zoho BugTracker and Zoho Desk, you can start filing bugs.
- Login to Zoho Desk.
- Click on a support ticket to view its details.
- Click
and then click File a Bug. - In File a Bug, you can find the relevant Project and Bug Title pre-selected. User can change the project and bug title in this screen.
- Click Submit to file the support request as a bug in the selected project in Zoho BugTracker.
- Click on a bug to view the ticket details. You can use the navigation icons to scroll through the tickets.
- Bug Information section displays more information about the bug in Zoho Desk.
- Support tickets can be de-linked from the bug by clicking the Delink Bug option from the details page in Zoho Desk.
- You can set business rules for bugs reported from Zoho Desk using Update Zoho Desk option in Bug Tracker.
- Bugs reported from Zoho Desk are exclusively displayed in Bugs from Zoho Desk option in the Predefined Views in Bug Tracker.
- Any response to the support tickets will be pushed to Feeds immediately. Click on the Desk icon to view details. Click on an individual ticket to view details in Zoho Desk. Update will also be pushed to the notifications tab.
Comments Sync Between Desk and BugTracker
Comments
are automatically synced between Zoho Desk and Zoho BugTracker.
- When the support team
comments on a ticket, the corresponding bug and the feed is updated. Other tickets linked to the same bug will not be updated.
- If a user comments on a bug, all the tickets linked to it will be updated with the comment.
- Attachments in comments are synced between the bug and the ticket. Attachment s
added to comment of a ticket will be synced with the bug and not with
other tickets.
- View ticket ID when comments from Zoho Desk are pushed to Zoho BugTracker.
- Click on the Desk icon to view ticket details.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
New to Zoho DataPrep?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Zoho People Integration
Planning work can be tricky when people take vacation time. It is important to know if resources are available to work on bugs. Our Zoho People integration does just that. Benefits: Find out if users are available to take up work when submitting ...Zoho Invoice Integration
You can invoice time logs and record expenses for all your projects by integrating Zoho BugTracker with Invoice and Books. You can save an invoice as a draft to be edited later. If the invoice crosses its due date, the status changes to Overdue ...Zoho Analytics Integration
The Zoho BugTracker Advanced Analytics powered by Zoho Analytics, our online reporting & business intelligence service, allows you to slice and dice your projects data. Packed with 50+ ready made reports and dashboards that assist you in tracking and ...Bitbucket Integration
Having multiple lines of code and changing versions can be difficult to track. Commit codes in Bitbucket and view the changesets inside Zoho Projects. You can integrate Zoho BugTracker with Bitbucket using an API. ...Gitea Integration
Gitea integration allows you to host your repositories, see source commits, and make code changes. And so, now you can view all the changes made in your Gitea repository in Zoho BugTracker. Copy Service Hooks Navigate to > Marketplace > Developer ...