Why are some of my contacts ignored?
There are a few reasons why you may see some contacts excluded from your list. The below table shows the possible reasons. This is applicable for both importing contacts from a file and importing or syncing contacts from other Zoho apps and third-party apps.
Issue Type | Reason | Troubleshooting |
Bounced | Mail was undeliverable to the contacts or the email address didn't exist. | Only hard bounced contacts will get ignored. If it's a soft bounce, the mail should get delivered after some time. If its a hard bounce, please contact us at support@zohocampaigns.com requesting the reason. |
Blocked | Contacts blocked due to various reasons so that even on signing up via any forms, these contacts don't enter your organization again. | Please contact our support team at support@zohocampaigns.com requesting the reason for the block. |
Do-Not-Mail | Contact has been moved to the do-not-mail registry. | The contact has either unsubscribed on their own, or they've been moved to unsubscribed from your end. |
Role-based email addresses | Contact address is generic. For example, info@, administrator@, careers@, service@, or support@. | Please ensure you don't use role-based email address as the contact email of your contacts. Read more about that here. |
Duplicate Entries | Contact is present more than once in the file. | Make sure the contact is not present already in your Zoho Campaigns organization when you're importing contacts. |
Invalid Pattern | Contact has an email address in an invalid format. For example, "johngmail.com", "jane@aol", or "ted@zylkercom". | Please verify the email address of your contacts. |
Empty Email | Contacts' email address field is empty. | Contact email is mandatory during the import process. Please include the email addresses in the import file. |
Invalid Email | Contacts ignored due to invalid email. | Please contact support@zohocampaigns.com for further help. |
Other Errors | Contacts categorized as miscellaneous and don’t fall into the above-mentioned categories. Miscellaneous can be those contacts that cannot be processed during import due to unknown reasons or data difference in your organization. | Kindly contact us at support@zohocampaigns.com to gather more details. |
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