How to manage topic subscriptions in workflows?

How to manage topic subscriptions in workflows?

Zoho Campaigns allows you to use workflows to associate your contacts with topics. Topic management is mandatory to send email campaigns. If there are contacts that are not associated to any topic in your workflow, they might get skipped from the send email components of the workflow. 

To manage topic subscription in workflows:
  1. From the Navigation toolbar, select Automation and click Workflows.
  2. Click Create Workflows on the top-right corner.
  3. Select a workflow template available and click Use Template or click Custom Workflow to design your own workflow.
  4. Drag and drop a trigger from the panel on the left onto the canvas and configure it.
  5. Drag and drop Subscription Management action component from the left panel under Process section onto the canvas and click Configure
  6. Choose to either add topic subscription for contacts, remove topic subscription for contacts, mark contacts as non-marketing or unsubscribe contacts from all topics.
  7. When you add a topic subscription for your contacts, select a topic and a lawful basis of communication.
  8. Click Done.
Note: Click here to learn more about topic management

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us:  support@zohoforms.com


                            




                          

                        Zoho Marketing Automation

                          Zoho Sheet Resources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • Manage topics in your Workflows

                                                                                      Topic management allows you to send emails related specifically to the topics your contacts have subscribed to. As a result, your contacts will receive relevant emails containing content that they are interested in. Let's say you have a business with ...
                                                                                    • Manage Conditional Workflows

                                                                                      Edit a Conditional Workflow From the Navigation toolbar, select Automation and choose Workflows. Select the conditional workflow you wish to edit. Click Manage Workflows on the top-right and select Edit.  Note: You can edit a workflow only when in ...
                                                                                    • Why should you choose a lawful basis for communication when you add topic subscription for your contacts?

                                                                                      Zoho Campaigns complies with GDPR laws to ensure contacts have consented to receive marketing emails related to the topics they have been subscribed to. Zoho Campaigns gives users 6 lawful basis of communication to choose from. They consent, ...
                                                                                    • Manage workflows

                                                                                      Edit a workflow To edit a workflow in draft: From the Navigation toolbar, select Automation and choose Workflows. Select the intended workflow from the list view. This will open the workflow canvas, where you can make the necessary changes. To edit a ...
                                                                                    • Migration to the new Topic version

                                                                                      We've updated the Topic management system and implemented some important changes, such as the following: Topic Management will be mandatory for all organizations. In the new version of topics, contacts are directly associated with topics, whereas,  ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources