Why is my campaign not delivered to the inbox?
If your emails are not delivered to your contact's inbox, you can ask them to check other folders of their mailbox including the spam/junk folder. Also, if the internet service provider or the email client has deployed filters for security reasons, the emails you send may not land in the inbox.
To resolve this, check the email delivery status for your campaign and ask your contacts to verify the filters and rules they've set for their inbox. If both the sender and the recipients belong to the same domain, emails might get blocked. Adding either the IP or domain to the safe sender list may resolve the issue. After implementing the above steps, if your emails still land in the spam folder, you can write to us at support@zohocampaigns.com and send us the message header of the email that landed in the spam folder.
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