Working with mobile metrics dashboard

What does this page cover

In this page, you'll learn how to initialize and setup the capture of metrics (powered by Zoho Apptics) for your rebranded mobile apps during the code-sign process. You can also set filters, create goals and manage them effectively.

To find out how to get usage statistics across web applications, check out our Metrics documentation.

Availability

Metrics for rebranded mobile apps:

Is available on the Enterprise plan (which contains rebranded mobile apps by default)
Is available only in the Creator 6 version of Zoho Creator.
Can be enabled only by the super admins in the System Integrations page. Once enabled, both super admins and admins can enable app metrics during code signing and view the collected metrics data.

1. Summary of rebranded mobile metrics

Where to access rebranded app metrics?	Homepage -> Manage -> Mobile -> Code-signed app -> View Metrics
Who are the end users?	Super admin and admins
Whose activities are captured?	Users, portal users, and public users
Which solutions' usage is captured?	Only the live mode of applications
What parameters are considered?	Count of new devices and accessed devices of users across all applications

2. Initializing rebranded mobile metrics

You will be able to view the Mobile metrics dashboard once you agree to the consent and click the Configure/Enable button in the following places. ur usage metrics will be visualized in the dashboard from the day you enable Apptics.

Zoho Apptics system integration.
While code-signing or post code-signing process for your mobile applications.

3. Date filter behaviour

The date filter drop-down helps filter the mobile metrics data in a more precise manner based on the selected date range.

Date filter	Data available from
Today	12 AM with 3 hours intervals
Yesterday	12 AM with 3 hours intervals
Current week	Monday to Sunday
Last week	Monday to Sunday
Last 30 days	Past 30 days
Current month	First day of the month
Previous month	First day of previous month
Past 3 months	Past 3 months

Note: Let's imagine that August 1st is on a Thursday. If you choose the 'Current week' filter on August 1st, you'll be shown data collected from July 29th, which is on a Monday. This is because the data collection occurs only on weekly intervals for the current week and previous week.

4. Funnel goal creation

You can create new goals in the Goals Overview dashboard by following the below steps.

1. Click Create New Goal at the top-right of this page. The Create Goal slider will appear from the right.

2. Enter a Goal Name in the space provided.

Note: Currently, you can only create screen-based goals.

3. Select the required platform: iOS or Android.

4. Under Add Flow, name your step and select the relevant screen. Here, the screen names are the display names of your app components (form, report, or page).

Currently, you can create a flow based on the screen traversal in your mobile application. To do this, you can associate existing screens to each of the added steps for your goal.

5. Click + Add Step to create another step.

Info: You can click the delete icon beside a step if you want to delete that step. You can also click on the "+" icon beside a step to add the next step.

6. Click Create once you've added the required steps for this goal.

Note: At least two steps are needed to create a goal.

All the goals that you've created will be listed and can be viewed in the All Goals dashboard. To view individual metrics for a goal, you can click on the View metrics button beside that goal and track the stats in the Goal Analytics dashboard.

4.1 Manage created goals

To rename the goal or delete a goal,

1. Navigate to the All Goals dashboard.

2. Hover over the required goal and click the ellipsis or the three-dot menu icon.

3. Select the required option:

Rename: The Goal Created popup will appear, where you can only edit the name of the goal.

Once you're done, click Rename.

Delete: Click Delete again in the Delete Goal popup that appears.

The goal will be removed from the listing.

Note: A deleted goal will no longer generate funnel analytics.

5. Disabling mobile metrics

If you need to disable capturing metrics for your rebranded mobile apps, you'll need to get in touch with support@zohocreator.com.
To enable mobile metrics again, please refer to the Initializing rebranded mobile metrics section.
Please note that the usage metrics in-between the timeframe of you disabling and re-enabling the App Metrics will not be available in the dashboard.

6. Points to note

To enable Apptics integration for rebranded apps in your Creator account, you must enable it for each rebranded mobile individually during its code sign process.
For the same mobile app (let's say Order Management), you can opt to track metrics exclusively for Android while excluding iOS. To achieve this, you must enable app metrics during the Android code signing process but leave them disabled during the iOS code signing process for this app.
Once enabled, you can't disable the Apptics integration currently. You can only deactivate (pause) the tracking
When you create and restore a backup for an application, the mobile metrics data will not be included in the backup. The backed-up application will not contain any code-signed apps.
When an account is migrated from one datacentre (DC) to the other, the existing App Metrics data of that account will not be migrated to the new DC. After migration, ensure to complete the prerequisites. Your Metrics dashboard will then be populated with the statistics specific to the new DC.
When users open your mobile app from their device, a consent form will appear, allowing them to choose from the below two options:

Give consent to being tracked anonymously
Deny consent to being tracked. In this case, data will not be collected and any actions the user performs will not be tracked.

Mobile metrics are majorly measured in terms of devices by Zoho Apptics. If a mobile app is downloaded and opened on a device, then that count is registered as a "new device" by Apptics.
Both users' and portal users' code signed apps will be considered as separate apps in Apptics, and their metrics will be captured individually.

Working with rebranded app metrics