Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, creating events, and so on.
To know more on feeds, read Team Feeds - The New Way to Collaborate
Adding Feed
To create a feed:
- Click the (+) plus icon at the upper-right corner of the screen.
- In the Add Status form that is displayed, enter your post.
- Then, click the Post button.
Changing Department
You can change the department to which you want to post a feed by clicking the Change button in the Department section, as shown in the image below.
Adding Comments
To add a comment to an existing post, click Add Comment, as shown in the image below.
In the Add Comment page, enter your comment, and then click Post
Viewing Comments
The number of comments to a feed is displayed at the bottom of a feed in number format. Click the number to view all comments.
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