Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, creating events, and so on.
To know more on feeds, read Team Feeds - The New Way to Collaborate
Adding Feed
To create a feed:
- Click the (+) plus icon at the upper-right corner of the screen.
- In the Add Status form that is displayed, enter your post.
- Then, click the Post button.
Changing Department
You can change the department to which you want to post a feed by clicking the Change button in the Department section, as shown in the image below.
Adding Comments
To add a comment to an existing post, click Add Comment, as shown in the image below.
In the Add Comment page, enter your comment, and then click Post
Viewing Comments
The number of comments to a feed is displayed at the bottom of a feed in number format. Click the number to view all comments.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Collaborating Using Feeds
Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, and so on. To know more on feeds, read Team Feeds - The ...Team Feeds - The New Way to Collaborate
Collaboration is an important aspect of customer support. When you need to resolve a customer issue, convey a bug in the product, or raise a feature request, you use the power of collaboration with your team to achieve the goal. For this purpose, ...Setting Feeds Preference in Zoho Desk
Feeds allow you to share your views and discuss matters with team members to speed up the customer support process. Additionally, Feeds will also provide updates about important customers and tickets that you follow. However, if you think your Feeds ...Using Accessibility Controls
Agents have unique abilities and support styles. To deliver service excellence they need a help desk that accommodates these individualistic traits. The accessibility controls in Zoho Desk accomplish this by offering an equitable and optimal service ...Using Predefined Reports in Zoho Desk
Zoho Desk provides a collection of predefined reports that are designed to offer instant, out-of-the-box customer support insights. Each report provides access to relevant data required for various purposes. The reports can be further tailored to ...
New to Zoho LandingPage?
Zoho LandingPage Resources