Delete domain
Prerequisites
Roles required to perform this action:
- Organization Owner
- Organization Admin
Once a domain is deleted, the custom email addresses and group aliases associated with the domain will no longer receive emails. Before deleting a domain, make sure there are no necessary mailboxes left associated with it. Also, it will be deleted from all the associated services across your organization, wherever it is synced, thereby barring access to the associated app with that domain.
Sender email addresses may not be automatically deleted in some services (e.g., Zoho Assist, Zoho Analytics) even after the domain is. Because each service may have its own validation, and also, the domain might be tied to certain recurrent notifications and automated reports. In these cases, you are required to follow the deletion or clean-up instructions specific to each service to remove such email addresses fully.
Also, a few other services like Zoho Campaigns and Zoho Marketing Automation restrict domain deletion from Zoho Directory. This means that you need to delete the domain directly from the service side first before in Zoho Directory.
Conflict Scenarios
- Domains still in use in services: Remove it from those services first and then try deleting it.
- Undeleted sender emails: In services where deletion is not extended by default, delete the sender emails manually.
Learn more about service-specific domain sync behavior
Steps to delete a domain
A domain can be either verified or unverified, and find the different sequences of steps to delete a domain below based on whether mail hosting is enabled or not. Instructions for each scenario are given below:
To delete an unverified domain
When you delete a domain and then try to re-add it later, a different ownership record value will be generated. You must verify the domain again using the updated record.
- Sign in to Zoho Directory, then click Directory in the left menu.
- Go to Domains, then hover over the domain you want to delete.
- Click
, then Delete.
- Click Yes, Delete to confirm.
To delete a verified domain:
Deleting the domain will remove the domain configurations and sender email addresses from the associated Zoho applications. Users belonging to this domain can no longer be added as verified users.
- If mail hosting is not enabled:
- Sign in to Zoho Directory, then click Directory in the left menu.
- Go to Domains, then hover over the domain you want to delete.
- Click
- Click Yes, Delete to confirm.
- If mail hosting is enabled:
- If you have a single verified domain with mail hosting enabled:
- Sign in to Mail Control Panel, then click Domains in the left menu.
- Hover over the domain and click
.
- In the pop-up message, enter your password, then click Delete.
- If you have multiple verified domains with mail hosting enabled:
- Sign in to Zoho Directory, then click Directory in the left menu.
- Go to Domains, and click the domain you want to delete.
- Click Disable Mail Hosting.
- Hover over the domain and click
- Click Yes, Delete to confirm.
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