Pricing And Subscription
How is multi day appointment usage calculated in Zoho FSM?
Multi-day appointment usage in Zoho FSM is calculated based on the number of distinct dates recorded in the time sheets of a service appointment. One appointment is deducted when the Service Appointment is created, and additional appointments are ...
Will the terminated and cancelled appointments be deducted from the appointments available for a month?
Yes, the terminated and cancelled appointments will be deducted from the appointments available for a month. Any service appointment created irrespective of their subsequent status will be considered for usage.
What pricing plans or editions are available for Zoho FSM?
Zoho FSM offers four pricing editions: Free Standard Professional Premium Please refer to our pricing help for comprehensive details.
Does Zoho FSM offer a free trial?
Yes, when a user signs up for Zoho FSM, they will get a 15-day free trial of the Premium plan by default. During the trial period, they also have the option to switch and explore other plans. Once the trial period ends, the account will be ...
Does Zoho FSM offer a free edition?
Yes. In the FSM free edition, up to 30 appointments, and 30 invoices can be created for free in a month.
What happens when my Zoho FSM trial period ends?
At the end of your 15-day free trial, you will receive a trial expiration message. At this point, you will be prompted to choose one of the following actions: Upgrade to a paid plan Continue in the free edition Extend your trial To upgrade to a paid ...
Can I switch between editions during my Zoho FSM trial?
Yes, you can switch between editions during your 15-day trial. To switch editions: Click the Profile icon at the top-right corner. Select Try Other Editions. Click Try Now You will get to use the other edition for a trial period of 15 days. You can ...
Is Zoho FSM included in the Zoho One?
No, Zoho FSM is a stand-alone product and is not included in the Zoho One bundle. It follows a unique appointment-based pricing model, which is different from the pricing structure of most other Zoho products.
How can I purchase a subscription in Zoho FSM?
To purchase a subscription in Zoho FSM: Log in to Zoho FSM. Click on the Profile at the top-right corner and select Manage Subscription. Choose the number of additional appointments you want to purchase. You can also select the subscription frequency ...
Can I switch from a monthly to an annual subscription in Zoho FSM?
Yes. If you are on a monthly subscription, you can switch to an annual subscription at any time. To switch from a monthly to an annual subscription in Zoho FSM: Click your Profile icon in the top-right corner. Select Manage Subscription. Click Move ...
How do I cancel my Zoho FSM Subscription?
Steps to cancel: Click your Profile icon at the top-right corner. Select Manage Subscription. Click Change Plan. Click Cancel Subscription. Choose your reason for cancellation, provide feedback, and click Move to Free Edition. After this, you’ll ...
Can I get a refund if I cancel my Zoho FSM subscription mid-cycle?
If you cancel your Zoho FSM subscription mid-cycle and choose the Downgrade Immediately option, your subscription will be cancelled right away. The refund will be made based on Zoho's refund policy. Steps to cancel: Click your Profile icon at the ...
Are there any available add-on pricing options in Zoho FSM? How can I purchase additional storage in Zoho FSM?
Yes, Zoho FSM offers add-on options to enhance your subscription based on your needs. These add-ons include: Invoice Add-on: Increases your invoicing capacity beyond the limits of your current plan. Storage Add-on: Adds extra storage space for ...
How is appointment usage calculated in Zoho FSM?
Appointment usage in Zoho FSM is based on the number of distinct dates covered by the time sheets associated with a service appointment. Please refer to this help for details.
Do unused appointments roll over month to month if I have an annual subscription? .
No, unused appointments in Zoho FSM do not carry over to the next month, even if you are on an annual subscription. For example: If you subscribe to 60 appointments per month (which totals 720 appointments annually), you can only use up to 60 ...
What can I do if I’ve used all my purchased appointments in Zoho FSM?
If you’ve used all your appointments, you can use the appointment credits. These credits amount to 10% of the appointments purchased for the month. For example, if you purchased 60 appointments, you will have 6 appointment credits available. The ...
What are appointment credits, and when can I use them in Zoho FSM?
When you purchase appointments, you will also receive appointment credits equal to 10% of the appointments purchased. These credits are valid only during that billing cycle. You can view your appointment credits by clicking the profile icon at the ...
How many users can I have in Zoho FSM?
Free Plan: Up to 20 users Standard Plan: Up to 200 users Professional Plan: Up to 200 users You can add more users beyond the limit by contacting support@zohofsm.com, and pricing is primarily based on service appointments, not user count.
How do I increase the number of users? What is the pricing for additional users beyond the 200-user limit in the FSM Professional plan?
Zoho FSM uses appointment-based pricing, so you are not charged for adding more users, even beyond the 200-user limit in the Professional plan. The cost depends on the number of service appointments you use, not the number of users. User limits per ...