Zoho FSM | Making Payments

Making Payments

To handle invoicing and payments, Zoho FSM has built-in integration with Zoho Invoice. This will allow you to conveniently and quickly create invoices for your work orders and offer a secure way to your contacts to make payments. This means your billing times are greatly reduced, resulting in immediate payments and realization of revenue. You will have two options available:
  1. You can either record an offline payment
  2. provide customers the options to make online payments
In Zoho FSM, you can record your payments from two places:
  1. Invoices created for a work order
  2. Payments module

Make a Payment

You can record the details of the payment made for an invoice.
  1. Select the Work Orders module from the Work Order Management menu and click the work order whose invoices you want to record the payment for.
  2. Select the Invoices tab and click on the Invoice Number to open the invoice.
  3. Click Record Payment.



  4. Click Record Payment.
    Any custom field added to the Payments Received form in Zoho Books/Invoice will also be listed under the Custom Fields section.



    The status of the invoice changes to Paid.


Payments Module

Permission Required: Payments

Record a Payment 

To add a payment:
  1. Select Payments from the Billing menu and click Create.
  2. Select a customer (Company/Contact).
    The fields to record payments and the list of Unpaid Invoices will be displayed
  3. In the Amount Received field, enter the amount you want to pay. The current date will be prefilled in the Payment Date field. You can change this date if required.
  4. Under Unpaid Invoices, in the Payment field for each invoice, enter the amount received for each invoice. You can record the full or partial amount. You can also leave an invoice as unpaid.
    Only the invoices with Sent status will be listed here.
  5. Click Save.
Any Amount in Excess will be stored as Credits. The payment added here will reflect in Zoho Books/Invoice too.


Send Receipt 

Once the payment is recorded, you can send the receipt to the customer. To do so:
  1. Select Payments from the Billing menu and in the List view, click Payment # for the desired payment.
  2. In the Payment overlay, click Send Receipt.



  3. Click Send.


Online Payment 

Your customers can make online payments for the invoices you sent them. For this option to be available, you need to configure a payment gateway in Zoho Invoice/Books. If you configure a payment gateway in Zoho Invoice/Books (Settings > Online Payments), that payment gateway will be available as the default payment option in your invoice. If multiple payment gateways are configured, all those will be listed in the online payment options section (refer to the screenshot below) of the invoice and you can choose the ones through which you wish to receive the payment.

 



Ensure that you configure the payment gateways in the correct Zoho Invoice/Books organization. You can navigate to the Zoho Invoice/Books organization by clicking on the Organization ID in Setup > Billing > Setup in FSM.


 

To make a payment, the customer will have to do the following from the invoice email or the invoice link:
  1. Click Pay Now.
    The payment gateways that you had selected in the invoice will be listed at the bottom of the invoice.



  2. Click Proceed to Payment. The user will be taken to the payment gateway's website.



    If they choose to pay by credit card, they can enter the card details and click Make Payment.

Using Invoice Credits 

Any excess amount paid by the customer (i.e. the amount that is not used to record payment for the invoices) will be available as invoice credits in Zoho FSM. These can be used later while recording invoice payment.
 
In Zoho Books/Invoice, record the excess payment made by the customer. To do so:
  1. Navigate to Sales > Payments Received and click New.
  2. In the Customer Name field, select the customer for whom you want to record the excess payment and in the Amount Received field, enter the amount. Click Save.
    If there unpaid invoices present for this customer, a popover (Would you like this amount to be reflected in the Payment field?) will be shown. Click No for this amount to be considered as an excess payment.



  3. Click Continue to Save.


This excess payment will be available as credits when you try to record payment for an invoice for this customer. To use the credits in Zoho FSM:
  1. Select the Invoices module from the Work Order Management menu and click the invoice you want to record the payment for.
  2. Click Apply Now in the Available Credits section displayed on top.



  3. Enter the amount you want to use from the credits and click Apply Credits.


You can either use the credits to record the payment of the full invoice amount or a part of the invoice amount. After you use the credits to record the payment of only a part of the invoice amount, you can proceed to record the payment of the remaining amount.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now










                                                                                                                            • Related Articles

                                                                                                                            • Can any Crew member start or complete a Service Appointment in Zoho FSM?

                                                                                                                              Yes. In Zoho FSM, any Crew member can start or complete a Service Appointment assigned to the Crew. There is no task-level restriction within a Crew—every member has shared access to all Service Tasks and can: Start the Service Appointment Perform ...
                                                                                                                            • Why can’t I disable certain permissions while creating a custom profile in Zoho FSM?

                                                                                                                              In Zoho FSM, certain permissions are mandatory and cannot be disabled—even in custom profiles. The non-editable permissions include: Basic Permissions: Contacts, Companies, Work Orders, Service Appointments, Trips, Timesheets, Job Sheets, Services ...
                                                                                                                            • General FAQs

                                                                                                                              Is Zoho FSM part of Zoho One? Zoho FSM is not part of Zoho One. What are the integrations offered by Zoho FSM? Zoho FSM is currently integrated with the following applications: Zoho Invoice/Books: Zoho FSM's integration with Invoice (or Books) ...
                                                                                                                            • Customize Standard Modules

                                                                                                                              You can customize the modules in FSM to suit the needs of your organizational process. You can choose the fields which are essential for your process, set their properties, and placement in the module. - Permission Required: Modules Customization Add ...
                                                                                                                            • Quick Start Guide

                                                                                                                              Zoho FSM is a cloud application that offers an overarching solution for handling the entire life cycle of processes involved in the management and execution of field services. All processes that are pivotal to field services are automated, such as ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources