Understanding Notification Profiles

Understanding Notification Profiles

 
Notification profiles are created to trigger actions for all or specific alarms generated for selected managed entities. Actions such as sending emails, executing custom functions, or executing a webhook can be triggered when these conditions are satisfied.  

Notification Profile Actions 

The table below outlines the available notification actions triggered based on specific conditions, such as elapsed time since a new alarm was raised or when an alarm has stayed in the same severity for a set duration or when an alarm was cleared, etc. These conditions can be configured in a single or different notification profiles as per the requirement.
 
The types of Notification Profile Actions that can be configured are provided below.
 
 
Type
Description

Notification Action

The action(s) configured in this profile is executed when the configured alarms are created/updated and matches the conditions, and filters configured(if any)
 

Escalation Action

The action(s) configured in this profile is executed when the configured alarms are not cleared within the given time period.
 

Clear Action

The action(s) configured in this profile is executed when the configured alarms are cleared, and matches filters configured(if any).
 
 
          
Notes
Note: Refer to the Working with Notification Profiles document for more details.

How is Notification Profiles different from Alarm Rules

Alarm Rules actions are triggered when new alarms are created with a specific severity or state of an alarm. Whereas, notification actions are triggered when new alarms are created and specific conditions that are checked with the managed entity's property are satisfied.
 
Alarm Rule:

When: Used to trigger actions immediately based on the severity or state of the alarm when the alarm is created. This is useful for direct and immediate responses to specific alarm conditions.
How: Actions can be directly configured within the Alarm Rule. When an alarm is created with a defined state (e.g., warning, critical), the corresponding actions are executed.
Example: If the temperature of a device exceeds a critical threshold, the Alarm Rule can be set to trigger an immediate shutdown of the device to prevent damage.
Note: Refer to the Understanding Alarm Rules and Working with Alarm Rules document for more details.
 
Notification Profile:

When: Used to trigger actions whenever a new alarm is created, with actions performed when specific conditions of the managed entity property are met. This allows for more flexible and conditional notifications based on criteria.
How: Actions are configured using Notification Profiles. These profiles define how and when notifications should be sent out when specific conditions related to the alarm and the properties of the managed entity are met.
Sending email notification, executing custom functions, and executing webhooks are the actions that can be performed under Notification, Escalation, and Clear actions of the Notification Profile.
Example: When a fuel level alarm is generated for a generator, a Notification Profile can be set to send an escalation email to the maintenance team if the fuel level below 20% alert has stayed for the last 2 hours.
 

How is Workflow different from Alarm Rule and Notification Profile

Workflows, alarm rules, and notification profiles are all used for automating actions in the application, but they serve different purposes and operate in distinct ways.
 
A workflow in an IoT system is a sequence of automated actions or tasks that are performed based on specific conditions or triggers. Workflow actions do not depend on alarms. For example, you can send notification emails to a supervisor whenever an asset is updated in the application. Whereas, Alarm rule actions are user-defined actions triggered by specific conditions defined in the State of an alarm. For example, you can trigger an email when an alarm with critical severity is created.

Notification profiles are configurations used to define how and when notification actions should be performed in response to alarms or specific conditions.
Note: Refer to the Understanding Workflow Rules and Working with Workflow Rules document for more details.


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Configuring Notification Profiles

                                                                                                                Notification profiles are created to trigger actions for all or specific types of alarms generated for selected managed entities. Actions such as sending emails, executing custom functions, or executing a webhook can be triggered when the conditions ...
                                                                                                              • Working with Notification Profiles

                                                                                                                Notification Profile actions can be triggered based on various conditions. This document provides steps to create and automate notification profile actions under the Notification, Escalation, and Clear action sections. Refer to the Understanding ...
                                                                                                              • Understanding Actions

                                                                                                                In an IoT setup, you may have to trigger various actions, such as sending notification emails to relevant personnel, connecting to a third-party URL via. webhook, or executing custom business logic on certain conditions. These actions are generally ...
                                                                                                              • Understanding Alarms

                                                                                                                Identifying faults in devices and assets within an IoT network is the most vital part of any monitoring application. It provides insight into the health of devices and assets, and consequently, the overall health of the network. This capability ...
                                                                                                              • Understanding User Profiles

                                                                                                                Profiles in Zoho IOT applications are used to define the level of permission for users to the developer application, end application, various features, and modules (device, asset, location). For example, consider an Zoho IOT application which has 2 ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources