Small Talk - Zoho SalesIQ

Small Talk

Small talks, it is a simple feature where you can add responses for commonly used greetings and other sentences. You can add more replies to the small talks in the form of packages. The answer bot uses the small talk packages to respond to the user questions. 

Small Talk in a business:

  1. Small Talk strengthens answer bot with natural conversation and gives you the power to impress visitors on your website.
  2. Small talk can also act as fillers when the bot is looking for answers to the visitors' queries.
  3. It can easily navigate through the resources present in your portal and provide users the required answers for their queries. 

Managing Small Talk packages

What is a package?

A package is a collection of possible informal phrases that a visitor can send during a conversation and the corresponding responses that can be given by the bot. There is a default small talk package that is available - you can either duplicate it and use it as such or customize it based on your requirements. 

How to manage Small Talk packages?

You can either add a new small talk package directly or duplicate an existing package.

How can you add a new package?

  • In the SalesIQ dashboard, navigate to Resources > Small Talk.
  • Click on Add.


  • Then, select a reference package. The package you select here will be duplicated, and you can customize the content based on your needs from there.

  • Give your small talk package a name.

  • Inside this section, you can click on Add to start adding phrases and the corresponding responses. There are five categories of Small Talk that you can add phrases and responses for - GreetingsCourtesyPersonal EnquirySupport, and Signoff.


How can you duplicate an existing package?

  • Inside the Small Talk module, click on a package of your choice.
  • Click on the Duplicate button on the top right corner.
  • Give your package a name and start adding phrases and responses.

Note:

  • You need to add at least one phrase/response record to create a package.
  • You can add a maximum of 5 responses per phrase.
  • Each phrase can contain a maximum of 40 characters and each response can have a maximum of 100 characters.

How to delete a record?

To delete a phrase/response record in a package,

  • Click on the delete icon on the far right and the record will be deleted.

  • There has to be a minimum of at least one record per package. When you delete the last phrase, you will see a prompt that will ask you if you want to delete the last phrase. When you click on 'Delete', the phrase will be deleted and thus the package will be deleted automatically.

How to delete a package?

To delete a package,

  • Inside the Small Talk module, click on the delete icon on the far right end of the package that you want to delete.

  • A prompt appears. Click Delete again and your package will be deleted.
  • Note: The Default Small Talk package cannot be deleted.
Related Topics:
  1. Business Terms
  2. UAQ
  3. AI Bot

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              



                            



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now




                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now










                                                                                          • Related Articles

                                                                                          • Setup Resource Based Support Assistant - Answer Bot

                                                                                            What is Answer Bot? The Answer Bot is a smart support assistant that converses with a website visitor based on the resources available on your portal. Whenever a brand is created inside SalesIQ, an Answer bot for the corresponding brand will be ...
                                                                                          • AI Blocks

                                                                                            AI blocks are used to perform artifical intelligence related tasks. Currently, answer bot engine and the ChatGPT (OpenAI) are available. Channel compatibility and limitations All action blocks are supported in Facebook, Instagram and WhatsApp. ...
                                                                                          • UAQs

                                                                                            What are UAQs? This section consists of a collection of all the questions  asked by the visitors that the answer bot has failed to answer. When the bot does not know the answer to one of the questions that the visitor asks during a conversation, the ...
                                                                                          • Integrating Google Translate with SalesIQ

                                                                                            You can now personalize chat conversations with visitors using real time chat translation in Zoho SalesIQ using the Google Translate integration. This integration translates 100+ languages and enables operators to connect with visitors from all ...
                                                                                          • Smart Suggestions

                                                                                            Smart suggestions are reply recommendations that are auto-generated using the resource section. It helps the operators by suggesting suitable responses while conversing with the visitors. These suggestions are primarily from articles, FAQs, and the ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources