NPS question sample:

To add a NPS question to your survey:

1. Click NPS in the question types listed on the left pane. You can also drag and drop the question type to the builder. 
   
   
2. In the Question box, type your question. 
   
1. If you want to mark the question mandatory, select the Make this question mandatory checkbox.
   
2. If you want to make changes to the default Error message text that displays, edit the content in the text box.
   
3. If you want to pipe in custom variables or variables from previous questions and customize the follow-up questions, click Insert Variable right above the Question box, and select the variable you want to use from the list. Read more on Piping.
   
3. In the Answer section, you can perform the following actions:
   
1. In the Representation dropdown, select Numbers, Smileys, Boxes, Circles, Rectangle or Custom Images.
   
1. If you select Smileys, Boxes, Circles, or Rectangle, choose the colour scheme you want to use. You can either use the standard colour theme, a gradient colour pattern, a set of three colours, or custom colours from the palette.
   
   
2. If you select Custom Images, you can select Custom Set or Range Set as one of the representation types.

   You can upload JPG, PNG, GIF, or SVG images in the Answer section.Image sizes should not exceed 50kb.

3. 
   
1. Click on .
   
   
1. To select the image from your gallery, click on From image gallery, and select Drop image here.
   
2. To upload an image from a URL, click on From URL, and enter the image's URL in the Image URL text box.
2. Name the highest and the lowest score labels. This is not a mandatory field.
   
3. Select Add "Not applicable" option, if required. When a respondent chooses this option it will be excluded while calculating the data statistics for that particular question. For example, it will not be taken into consideration while calculating the mean, frequency, standard deviation etc. 
   
4. If you want to change the colour of the uploaded (only) SVG  image, click on the image and choose Change Colour from the provided list of choices.
   
5. Choose Custom/Range Set. Click on the right pane of the image you want to edit and choose Change Image icon to modify the image. 
   
6. 
   
7. To delete the image, click  in the right corner of the selected image.

   
   

To view the reports for your NPS questions:

To filter the responses based on the NPS score:

To export your NPS responses: