NPS question sample:

To add a NPS question to your survey:

1. Click NPS in the question types listed on the left pane. You can also drag and drop the question type to the builder. 
   
   
2. In the Question box, type your question. 
   
1. If you want to mark the question mandatory, select the Make this question mandatory checkbox.
   
2. If you want to make changes to the default Error message text that displays, edit the content in the text box.
   
3. If you want to pipe in custom variables or variables from previous questions and customize the follow-up questions, click Insert Variable right above the Question box, and select the variable you want to use from the list. Read more on Piping.
   
3. In the Answer section, you can perform the following actions:
   
1. In the Representation dropdown, select Numbers, Smileys, Boxes, Circles, Rectangle or Custom Images.
   
1. If you select Smileys, Boxes, Circles, or Rectangle, choose the colour scheme you want to use. You can either use the standard colour theme, a gradient colour pattern, a set of three colours, or custom colours from the palette.
   
   
2. If you select Custom Images, you can select Custom Set or Range Set as one of the representation types.

   You can upload JPG, PNG, GIF, or SVG images in the Answer section.Image sizes should not exceed 50kb.

3. 
   
1. Click on .
   
   
1. To select the image from your gallery, click on From image gallery, and select Drop image here.
   
2. To upload an image from a URL, click on From URL, and enter the image's URL in the Image URL text box.
2. Name the highest and the lowest score labels. This is not a mandatory field.
   
3. Select Add "Not applicable" option, if required. When a respondent chooses this option it will be excluded while calculating the data statistics for that particular question. For example, it will not be taken into consideration while calculating the mean, frequency, standard deviation etc. 
4. To know what more you can do with the question, click Advanced options. You can perform the following actions:
   
1. The autofill or prepopulate answer feature allows you to prepopulate single-variable survey responses automatically before sending them to respondents. To prepopulate answers for a known respondent, select Prepopulate answer.
   
   In addition, disable the Editable checkbox to restrict the responders from editing the pre-populated answer you have configured.
2. To add a comments box, select Add 'Comments'  field. If you want to change the name of the field, in the Comments field label box, type in the new field name.
3. Question hint is used to add hints to your question and help your respondents get a clear idea of what your questions are all about. This feature is optional and is available only for certain types of questions. 
   
   
   
5. Switch to the Display Logic and Answer Display Logic tabs to add a logic condition to the question and answer choices respectively.
6. To save the changes, click Save.
   
7. To discard the changes, click Cancel.

To view the reports for your NPS questions:

To filter the responses based on the NPS score:

To export your NPS responses: