Initiating One-on-One Audio or Video Call

To initiate a one-on-one call:

1. Open the one-on-one chat with your teammate. 
2. Click the Call  icon in the chatbox header.
3. Choose between Audio Call or Video Call.
   

1. Click the Call  icon in the app menu bar.
2. Click New Call. 
3. Search for the contact with whom you want to connect.
4. Hover over their name from the search result and choose between Audio Call or Video Call.
   

Initiating Screen Share Call

To initiate a screen-share call:

1. Open the one-on-one chat with your teammate. 
2. Click the Call  icon in the chatbox header.
3. Select Screen Share.
4. In the Choose Screen to Share window, choose whether to share your entire screen or a specific window, then click Share. 
   

Alternatively, you can also:

1. Click the Call  icon in the app menu bar.
2. Click New Call. 
3. Search for the contact with whom you want to connect.
4. Hover over their name from the search result and select Screen Share  icon.
   

Converting Audio or Screen-Share Call to Video Call

To convert an audio or screen-share call to video call, turn on the video by clicking the Camera  icon.

Converting a One-on-One Call to a Meeting 

To add more participants to a one-on-one call:

1. Click the More Options  icon.
2. Select Add Users from the menu list.
3. Search and select the users you want to add to the call.
4. Rename the call by giving it a call title.
5. Click Ring All. 
   

Joining a One-on-One Call

When you receive a call, you can choose to accept, decline, or respond to it with a message. 

Accepting or Declining a Call

• To accept an incoming call, click the Accept Call  icon.
• To decline an incoming call, click the Decline Call  icon. 

Note: You can join one-on-one calls in audio-only mode when Trident is locked. However, if you want to view or share your video and screen, you will need to unlock the app. 

Responding With a Message

Shrinking or Expanding Call Window

To give you more screen space and focus on other apps while you're on a call, you can shrink or expand the call window size. 

• Click the Shrink  icon to shrink the call window size.
• Click the Expand  icon to shrink the call window size. 
  

Note: These configurations do not impact the other person's view. 

Focusing Video Tile

Click the Flip  icon to choose the video tile you want on focus.

Muting or Unmuting Audio 

To mute or unmute your audio, click the Microphone  icon.

Turning Video On or Off

To turn your video on or off, click the Camera  icon.

Changing Audio and Video Device 

By default, the audio and video will be paired with your MacBook. To change your audio or video device:

1. Click the More Options  icon.
2. Select Device Settings from the menu list.
3. Choose the desired Microphone, Speaker, and Camera device from the available options. 
   

Managing Screen-Sharing Sessions

To share screen in an audio call:

1. Click the More Options  icon.
2. Select Start Screen Share from the menu list.
3. In the Choose Screen to Share window, choose whether to share your entire screen or a specific window, then click Share. 
   

Sharing Screen in Video Call

To share screen in a video call:

1. Click the Screen Share  icon.
2. In the Choose Screen to Share window, choose whether to share your entire screen or a specific window, then click Share. 
   

Show or Hide System Interface

You can choose to show or hide your macOS system UI during screen share. To do so:

1. Click the More Options   icon in your call window.

2. Select Show While Screen Sharing from the menu list.

3. Choose the UI elements that can be shown while screen sharing.

You can choose to show:

• Call Window

• System Notifications and Widget Panel

• Dock

• Finder

• Spotlight

 

Hiding Cursor

To hide your cursor while screen-sharing:

1. Navigate to the screen-share toolbar. 
2. Click Disable Cursor. 
   

Minimizing Screen-Share Toolbar

To minimize the screen-share toolbar:

1. Navigate to the screen-share toolbar. 
2. Click Hide. 
   

Note: You can open the screen-share toolbar by clicking More Options  > Show Screen-Share Controls and also by maximizing it from the dock.

Annotating the Shared Screen 

You can annotate the shared screen to guide your presentation effectively. To annotate the shared screen, click the Annotate  icon in the screen share toolbar.

The following annotation options are available:

Select
Pen
Shapes
Magic Pen
Highlighter
Text

Ending Screen-Share

To end screen-share:

1. Navigate to the screen-share toolbar. 
2. Click Stop. 
   

Alternatively, you can also click the Stop Screen Share  icon from the call window. 

Sending Messages While on Call

To send a message or share files to the person you're on a call with:

1. Click the More Options  icon.
2. Select Open Chat from the menu list.
   

To close the chatbox:

1. Click the More Options  icon.
2. Select Close Chat from the menu list.

Ending the Call

To end an ongoing call, click the End Call  icon.