Role-based chat restriction for direct messaging

Role-based chat restriction for direct messaging

Role-based chat restriction provides the admin with the privilege to restrict one-to-one conversations between selected departments and external users. These role-based restrictions can be applied to direct messages and file sharing.

Admins can apply the following role restrictions for direct messaging:
  1. Only within department
  2. Other colleagues
  3. External users
  4. Time to reply when the chat is restricted

  1. Only within department: Enabling this option restricts users from sending and receiving messages and files from other departments.
  2. Other Colleagues: Enabling this option allows the users to send messages and share files between selected departments. You can select the departments you want your users to collaborate with by clicking on the 'Edit' option present below 'Other Colleagues'.
  3. External Users: Enabling this option restricts users from sending messages and files to external users i.e users who are not a part of your organization.
Note: When you enable this option to a user in your organization they will not be able to communicate with any external user, however they will be able to view the messages that are being sent by the external user.
  1. Time to reply when the chat is restricted: This option provides the user with time-restricted chat access. The admin can set a time limit for users to respond to the messages they receive from a restricted department.
i.e. Say collaboration with the HR department is restricted by the admin for a person working in X role in the marketing department.
The person from the HR department will be able to send messages to the person in X role, provided the person from the HR department does not have any restriction applied by the admin to contact the marketing department that X is working in.
A message sent by an employee from the HR department to X. X, who has restrictions to collaborate with the HR department, will be able to reply to the HR personnel for a constrained amount of time as defined by the admin in direct messages settings.
Note: When Send Message is disabled, File Sharing is also disabled by default.
The maximum number of departments you can configure for a role is 25.

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