Role-based chat restriction for direct messaging
Role-based chat restriction provides admin the privilege to restrict users to perform certain actions. To enable/disable permissions, do the following:
- Navigate to the Admin Panel, under Permissions, select Roles.
- Hover over the role you want to add permissions to and click on Permissions.
- The settings will be categorized based on General(web and desktop) and Mobile in the form of check-boxes. Check/uncheck the box to enable/disable permissions and click on Save.
Web and Desktop
Direct Messages
Admin can restrict users to sending messages, sharing, forwarding and downloading files. They can enable/disable these permissions for users within department, other colleagues (you can add other departments) and external users.Zoho CRM Training Programs
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