Example structure  

Using sublevels improves navigation, readability, and scalability, especially as your knowledge base grows.

What are sublevels?  

Sublevels are nested levels created under a main (parent) category such as a chapter or articles in the Knowledge section.

They allow you to:

• Group related articles together

• Establish a clear content hierarchy

• Reduce clutter in top-level categories

• Build a structured, scalable knowledge base

Zoho Learn supports 10 levels of nesting.

When to use sublevels  

Use sublevels when:

• A chapter contains many articles

• Topics can be logically grouped

• Multiple teams or functions share a common parent topic

How to create a sublevel  

1. Navigate to the manual where you want to create a sublevel.

2. Publish your first article or create a chapter.

3. Click the ➕ (Add) icon next to the published article or chapter.

4. Choose the appropriate option and start creating content.

The new sublevel will appear nested under the selected parent category.

Managing sublevels  

You can:

• Rename a sublevel to reflect updated content

• Move it under a different parent category

• Delete it if it’s no longer required

Deleting a sublevel does not automatically delete its articles unless you explicitly choose to do so.

Renaming a sublevel (Chapter/Article)

1. Navigate to the sublevel.

2. Click More Options.

3. Select Rename.

4. Enter the new name and click Save.
   

Reordering sublevels  

To change the order of sublevels:

• Drag the sublevel and drop it into the desired position.

Sharing an article in sublevel

You can share an article within a sublevel by copying its link:

1. Navigate to the article.

2. Click the More Options icon.

3. Select Copy Link.
   

Duplicating an article in sublevel

To duplicate an article in a sublevel:

1. Open the article.

2. Click More Options.

3. Choose Duplicate.
   

Moving an article in sublevel

To move an article to a different location:

1. Navigate to the article.

2. Click More Options.

3. Select Move and choose the new location.
   

Trashing a sublevel 

You can choose to trash an individual sublevel or choose to trash the sublevel along with its nested sublevels.

To trash a sublevel:

1. Navigate to the sublevel that you want to trash.

2. Click More Options

3. Click Move to Trash
   

What happens when you trash a sublevel 

Once you've trashed a sulevel, it will no longer be accessible until restored. You can restore trashed sublevels. Restored sublevels may not retain their original content hierarchy. You can reorder them manually to achieve the desired hierarchy.

To restore trashed sublevels:

1. Click Manual Options.

2. Choose Trashed Articles.
   

      3. Select the sublevel you want to restore.

      4. Click Restore.

Permanently deleting a sublevel 

To delete a sublevel:

1. Click Manual Options.

2. Choose Trashed Articles.

3. Select the sublevel you want to delete.

4. Click Delete.