How to assign a review to a user in Zoho Publish

How to assign a review to a user

Responding to reviews thoughtfully helps build trust. For negative reviews, a personalized response works better than a generic apology. Assigning the review to the right person—someone experienced and familiar with the situation—ensures a better response.
  1. Navigate to Home > Business Group > Business > Reviews.


  2. Hover over the review you want to assign and click the icon at the top-right corne



  3. Select the user you want to assign the review to.


Notes
Note: You can reassign or unassign the review at any time.


Related Topics
  1. How to respond to reviews in Zoho Publish
  2. How to use AI to respond to reviews
  3. How to set up auto-response for new reviews

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