Available in all paid plans
With Zoho Sign, you can access multiple organizations called portals with the same account. Each portal will have a unique name and organization ID generated when you add multiple portals to your Zoho Sign account. By creating portals, you can manage multiple organizations effortlessly with just one Zoho account, without having to log in with different credentials.
Multi-portal 101:
- Only administrators can create a portal, invite users, and manage them.
- Users can be part of multiple portals and switch between them whenever they need.
- Each portal will be treated as a separate setup with its own subscription and user licenses should be purchased accordingly.

Note:
- Users can be associated with only one portal with a free/trial subscription at any time.
- Users can create upto 19 portals with a paid subscription.
Let's look at a common use case to understand portals better. Imagine a service company that serves multiple companies and uses Zoho Sign to send documents out for signature and manage them. Each company has separate organization details, branding, and email templates. The managing company maintains multiple Zoho Sign accounts to manage and send documents representing each company.
This document covers how to:
- Manage a portal - Create, edit, and delete
- Configure the default portal
- Switch between portals
Manage portal
Click the drop-down near the notification icon in the top-right corner. You will find your portals listed. Click Manage.
Here you have the option to perform various actions.
Create a portal
Click + New portal to create new portal.
- Enter a unique name for your portal and click Create.
Once a portal is created, you can mark it as your default portal.
Creating a new portal has the following implications for the use of Zoho Sign APIs and integrations.
When you are part of multiple portals, you need to pass the corresponding 'org_id' as a parameter when making any API call to differentiate the calls made to your respective portals.
- Ensure that you send the correct organization ID in the 'org_id' parameter.
- If the 'org_id' parameter is not passed in an API call, the call will be made to your default portal and the API will be processed in the default portal.
- Some Zoho Sign integrations do not yet support multiple portals. Use only your default portal for sending and signing documents.
Sending invitations to add users to your new portal or organization
You can add users to your portal by email invitation and they can be invited to join multiple portals you administrate. To add a user to your new portal:
- Switch to your new portal.
- From your Zoho Sign dashboard, go to Settings.
- Select Users.
- Click Add user
- Enter email address of the users to send invitation, click Invite.
They will be able to accept the invitation and join your portal, without having to disassociate from any existing Zoho Sign portals they are a part of.

Read more about adding and inviting users here.
Accepting invitations
Users can accept an org invitation within seven days. If they fail to accept the invitation that they receive in their email within this time, the invitation lapses and has to be sent again.
Invited users can only accept the invitations for these accounts from the invitation email they receive.Editing your portal
- From your Zoho Sign dashboard, go to Settings.
- Click Organization Details. From here, you can edit details such as the organization name, address, and logo.
- Click Save
Deleting your portals
It is possible to delete the portals that you have created. To do so:
- Click the drop-down near the notification icon in the top-right corner to view a list of your portals.
- Click Manage.
- Click on the three dots next to the portal name, then click Delete.
- Click Close.

- Only an admin of a portal can delete it.
- All the documents and data associated with the portal will be deleted.
- This action is irreversible; a deleted portal cannot be recovered.
Changing your default portal
A Default Portal is the Zoho Sign account in which you will land after every single sign-in to Zoho Sign.
To change your Default portal:
- Click the drop-down near the notification icon in the top-right corner to view a list of your portals
- Click Manage.
- Click on the three dots next to the portal name and click Set as Default.
- Read the disclaimer, then click Yes to proceed.
Switching between portals
Once you have created multiple portals, you will need to access and switch between them regularly.
From your Zoho Sign dashboard, click the drop-down in the top-right corner.
- You can see all your portals listed here. Click on the desired portal from the drop-down to switch.