Timer settings are workspace level settings that the workspace owner or admin can incorporate to bring about uniformity in tracking and managing log hours via Timers.
Access Timer Settings
- Click the gear icon at the top-right. The settings window will appear.
- Select Timesheet under Workspace Settings.
- Scroll down to Timer settings.
There are two timer settings available that will help the admins or workspace owners manage the workspace better.
- Auto Stop Timers
- Mandate Timers
Auto Stop Timers
Auto Stop Timers allow the admins or workspace owner to automatically stop the timers when the selected time is reached.
For example: Many a times, users tend to forget to turn off the timer running in the work item. When the office hours end, the admin wants to ensure that all the active timers are turned off.
When they set the Auto Stop Timers option, it will automatically stop all the timers when a specific time is reached, ensuring that the timer doesn't run during the non-working hours.
Note: All the active timers running in the workspace will be stopped automatically based on the time zone set in the Workspace settings.
To setup Auto Stop Timers:
- Click the gear icon at the top-right. The settings window will appear.
- Select Timesheet under Workspace Settings.
- Scroll down to Timer settings.
- Select Enable or Disable in Auto Stop Timers.
If you select Enable, select the time at which you would like the timer to be stopped automatically. Also, select the projects and profiles for which this setting should be enabled.
- Click Update.
Feature Behaviour
- This feature may not be ideal for all projects when you have clients from different time zones.
- Certain users may work beyond their office hours. In such instances, enabling the auto stop timer will turn off the timers automatically, and the time worked by the users beyond their work hours will not be logged. If you would like to allow those users to log the work hours beyond the office hours, then you need to exclude those profiles from the auto stop timer.
Mandate Timer
Workspace owner can use the Mandate Timer capability in Workspace Settings to ensure that log hours are added only through timers and manual timesheet entry is prohibited.
To setup Mandate Timer:
- Click the gear icon at the top-right. The settings window will appear.
- Select Timesheet under Workspace Settings.
- Scroll down to Timer settings.
- Select Enable or Disable in Mandate Timers.
If you select Enable, the users will not be able to add log hours manually, but add them only through timers. Also, select the projects and profiles for which this setting should be enabled.
- Click Update.
For instance, you have 50 projects, and if the Mandate Timer should be applied only to 10 projects in specific, then you can select the projects for which this setting should be enabled. Also, if you would like to mandate times only to certain profiles, like Developer or Quality Analyst, then you can enable it only for these profiles. Other profile users can log the work hours manually.
Add Log hours using Timer
When the Mandate timer is enabled, you need to ensure that you start the timer when you start working on the work item assigned to you.
- Navigate to a work item.
- Click the Start Timer button at the top right.

- Timer starts and will continue to tick until you pause or stop the timer.
- Hover over the timer within the work item to pause or stop the timer.

When the timer is stopped, Log hours are automatically updated to reflect the elapsed time. Switch to the Log Hours section to view the logged hours. In the details view of the Log Hours, click the Timer Details tab to view the From and To details of the timer.
Note:
- If the Auto Stop Timer is enabled within the Setting, then, as per the setting, the timer will turn off automatically.
- Only the admin can disable the Auto Stop Timer and Mandate Timer preference from within the Settings.
Email notifications
Timer Reminder
Get a reminder via email to start and stop the timer to ensure that the users do not miss logging their work hours.
To get an email notification to Start or Stop Timer:
- Click the gear icon in the top right corner. The settings window will appear.
- Select Email Notifications under Personal Settings.
- Scroll down to the Timer Reminder section.
- Enable Start Timer or Stop Timer or both.
- Set Frequency for the email to be triggered.
- Set the Time at which the email should be triggered.
- Select the day at which the email should be triggered, if Frequency is set as Weekly or Monthly.
- Click Update.
Once done, an email notification will be triggered to the work items assigned to you.