Domain Change
“Please update my Email-in domain from @biginmail.biginmail.in to @biginmail.zoho.com. Messages to the .in domain are bouncing.”
Merge templates sharing and execution by team members
Hi all, I need help on writer. Hope this group is the right one as well. I have a merge template created in Writer using Superuser, and I will require the team members to just run the merge filtering records, say using a quotation or invoice number that
Mapping a custom picklist to another picklist when creating a connected record with a workflow
Hi, I have some workflows that move records between pipelines, the issue is that when setting up the workflow that creates the connected record, there is no option to map the value from a picklist in one pipeline to another. Please watch: https://www.loom.com/share/4e5fa969b21043748414154c036cdd47?sid=dca0fd16-73f2-4fe6-a9d3-7a4c0c40c2e6
Spam from email sent from Bigin CRM
Hi Bigin team, I have noticed that sending emails from with in bigin crm to the clients the email is intended as spam. I have my bigin account setup with gmail imap. I have contacted various contacts in which they informed they don't receive the email
Importing contacts into Bigin does not connect to company
I imported companies first. Added the same company name to the company name field in my contacts csv file. When I import, there are no company assignments. It's behaving as if company name might not be the match field. So do I need to export companies
NEED HELP FROM USER - not tech support
I am having a hard time getting into a routine with bigin - how does a daily user leverage the tool in a quick efficient manner... 1 - working off a daily activity screen (ie; 40 activities for the day) 2 - completing an activity and rolling it over 2-3
Insights Tracking Links reported as unsafe
Hi, We are having an issue with hyperlinks within email templates. Zoho adds the tracking links where we have created hyperlinks to sections of our website and then when these are clicked within the received email users are being shown a "This site has
Unable to connect with emails from pipelines
Hi, I'm encountering issues when trying to connect emails with pipelines. Although I can see my emails via IMAP, the newest emails, which I need, are not visible (I can see these emails in signals but not in the emails tab of the pipeline). Additionally,
Answering a Bigin Call on my Mobile Phone
I am sure this is going to be easy to solve, but I am truly baffled!! When a call is received and the caller selects a response on the IVR the call will ring on our computers, however, we can't figure out how to answer it on our Mobile Phones as they
Sending data to Zoho Flow through a webhook url
Hey there, I am currently writing the function for a custom button in Bigin. When a user presses the button, information from the contact page from which it was clicked will push from Bigin to the Zoho Flow integration through the webhook. When testing
Slow reaction time or not registering double clicks
Hi, sometimes Bigin doesn't seem to react to clicks immediately. This is most noticeable when you try to open a company or contact record by double clicking You click and click and click and click and nothing happens. Refresh the site and then maybe it
Problem with date format
Hi I use the snippet for each echeance in echeancierList { dueDate0 = echeance.getJson("Echeance_dt"); dueDate = dueDate0.tostring("YYYY-MM-dd"); info "input : "+dueDate0; info "output :"+dueDate; } expected result input : 31/01/2024 output : 2024/01/31
Bigin Form with reCAPTCHA not working
I created a form in Bigin and added Google's reCAPTCHA and all looks good until I insert it into my webpage. I have added both my domain and the crm.zohopublic.com domain to the reCAPTCHA domain settings, but on my webpage it gives the following error:
Criteria for KPI & Dashboard on Contact & Pipeline automatically overwritten on editing
Hi, I have set up a KPI based on module Contacts and on a specific Pipeline. When I just edit the builded KPI, by default my criterias are overwritten automatically without I do any change. The specific Pipeline is replaced by "All Pipelines" and this
How to upload an attachment with API
Hi, I'm trying to add from api a url link type file to a deal, but I've got a status code of 400. Could you tell me what's wrong with my request, please? I have checked that url is valid { "data": [ { "File_Name": "pdfmonkey", "$type": "Link URL", "$se_module":"Deals",
Data Total in Associated_Products Object is not used
Hello, Although Total data in Associated_Products object is entered in the database, no information is displayed in the Products tab of the deal. What is the purpose of the Total data in the database?
Issue concerning the link between a deal and a task
Hi, I try to link a new task to a deal. I get a 200 code_status but the created task is not linked by using DRE function. Shoud I try with invokeUrl and api ?
Pipeline & SubPipeline datas missing when record created by the function zoho.bigin.createRecord
Hi When I use the zoho.bigin.createRecord function to create a deal, I get a sucess status code in response. But unlike manually created records, the Sub Pipeline is not saved when I use the Bigin function (even though the data is present at the input
Issue concerning sandbox connection link
Hi, Using a link connection for the sandbox gives an invalid result. In fact, I created two connection links (one for production, one for the sandbox). When I test the connection for the production from the developer console, I get a valid result : When
Importing contacts and company name not importing
When I am importing contacts the company name is not importing into the contact company field. What am I doing wrong? When mapping the fields the preview shows the compnay name. Thanks
i use wrong email account to register bigin soho
i want to change my log-in info, i already purchase something too.
E-Mailadresse des Empfängers auf Bigin-Server gesperrt.............
Da Bigin schon von Anfang an keine gesendeten E-Mails an Outlook übergibt (synchronisiert), greife ich zu dem Hilfsmittel und sende mir die E-Mails an Kunden nochmals im CC oder bcc über Bigin an unseren Mailserver. Jetzt bekomme ich die Meldung: "E-Mails
Cant connect with Zoho CRM
Whenever i try to connect Zoho CRM with bigin i get this error massage. This would be fine if i did not have all rights in bigin. please help
Unable to update payment method
Hi I'm unable to update my payment method since it will always stuck on this screen (see attached)
Order line items (deal products) not syncing to CRM
Hi all, Quite urgent as we’re planning to roll this out to all staff this Friday. The order line items (the products) are not syncing. The deals themselves are, just not the line items. If the deal is created in BIGIN, the line items will not show in
Bigin cant login to email channel with office365 Account
Hello, I keep getting the response "Looks like the password you entered is incorrect" when trying to log in with my Office 365 account. I have checked and the password is correct.
Workflow Email Send Delay
I'm building a workflow that sends an email on opportunity creation. The email shows as sent from within the opportunity, but hasn't actually be sent and doesn't show in my mail 'sent' folder. Do workflow emails get batched and sent later? Or do I have
Non riusciamo più ad aprire le email in arrivo su IMAP
Da questa mattina non riusciamo più ad aprire le email IMAP. fino alle 9.00 di oggi abbiamo operato senza problemi e non è stata apportata alcuna modifica alle impostazioni. come possiamo fare ad avere assistenza?
Pipelines and Stages
Hey, am having issues with adding a new stage whenever I want to add a new stage and i click save I get this error plz help
Gmail Synchronization with Contacts in Bigin
Hi We have just implemented Bigin and started adding users, we love the look of the product but we may have hit a major problem that will derail our usage if not resolved. The site says that Bigin integrates with gmail but this is not really correct,
IMAP Sending Error from Bigin
Logged on to Bigin today to find that I wasn't able to access or send any IMAP emails. So I recreated the IMAP conneection (to my Fastmail account). I can now read the Fastmail emails on Bigin, but when I try to send from Bigin I get an "Error While Sending Mail" error. I'm sure the IMAP settings are correct. Something down on the Zoho side? A Fastmail issue? Any ideas on how to check this would be much appreciated.
Problem with login into zoho bigin for new paid user
Hi! Yesterday we bought lisenes of zoho bigin and started inviting new users. No one of our managers could not login into the system. When they log in, the program writes that they should try after some time or write to support zoho. Please help!
Zapier Integration with BIGIN stopped working three days ago!
The integration of BIGIN with Zapier has stopped working three days ago, especially that of "creating and updating deals". We get the following error message. Error: Bigin: The app returned "request denied due to the invalid host".
Support ? Impossible to re-sync a 4th time from Zoho CRM
Hi, Impossible to re-synchronise a 4th time from Zoho CRM to Biging. I have tested and updated our Zoho CRM to avoid import problems. After 3 tries, the synchronization function is blocked and you have to ask to contact support. I have done this twice,
Email template for Deals automatically changes #variable field when the template is edited
Hi there, The issue below may be related to french language only ... When creating the template with the variable field #Deals.ContactName inserted, save action is working fine as translated as "#Transactions.Nom de Contact" in french But when reediting
IMAP account service for two website
Hi, I need to operate emails from two different IMAP accounts. But in Bigin, I fear there is only one account at one time. How can i add second one? Please guide.
Search Contacts Records APi behaviour does not work the same than Deals ?!
Hi there, When i request the records from the 'Deals' module by the Search Api with following criteria "Account_name.name:equals:CustomerCompanyName", the api well returned the related records if there are. Fine ! But when i request same Api with the
Get Records API from "Deals" does not return "Associated_Products"
Hi there, Does anyone use the Get Records Api with "Deals" module as ressource ? On my hand, when calling this API, it does not return the "Associated_Products" array !? Is anybody facing the same issue ? Thank you
Products in the Deals are dissappearing
Hi, When I drag the "Deal" to the next stage of the sales pipeline and back, the "product list" in the Deals disappeared. Does anybody encountered thesame issue? How to retrieve the product list in the deals? How to prevent? Thank you. Regards, Ronald
Merging Companies
We had a to import multiple times to get certain fields to import correctly and I am stuck 3-4 duplicates of companies and I need to merge them. is there a way to do that?
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