Resolved: Delays in ZeptoMail service on May 5, 2026
Hello Enterprise Support Community, We experienced delays in our ZeptoMail service this morning due to a surge in traffic, which caused delays with emails being delivered as expected in our US DC. Any emails that were queued during this time will be sent
Zoho Advanced Analytics with Team Module support – Now includes teams, notes, and fields in reports & insights
Hello Enterprise Support Community, Advanced Analytics is now accessible to Zoho CRM's team modules. You can choose to add team modules, their notes and fields to include them for reports, insights and other analytical functions. Alongside the standard
Introducing Custom Columns in Forecasts
Hello Enterprise Support Community, Forecasts in Zoho CRM help sales representatives, managers, and business stakeholders evaluate performance and plan future sales activities. While standard metrics such as Target, Achieved Amount, and Pipeline Amount
Zoho CRM to Google Calendar time synchronization
Hello Enterprise Support Community, Our developers have identified an ongoing issue with the Zoho CRM and Google Meeting sync. Currently, there is a delay in syncing meetings/events between the two applications. Additionally, when a meeting is created
Map Dependency Upgrades in Zoho CRM
Hello Enterprise Support Community, Map Dependency helps control how values appear across related fields. Based on the selection in a parent field, we define which options are available in the child field. This keeps data structured and ensures only relevant
Mirror Component in Zoho CRM: Access real-time related data without leaving your record
Hello Enterprise Support Community, We are excited to bring you an update in Zoho CRM—the Mirror Component, which delivers real-time related data directly to a record’s detail page. This keeps everything users need in one place, without having to navigate
Record Category now in CRM!
Hello Enterprise Support community, I am happy to introduce Record Category in the CRM. This new feature will allow you to get an overview of the current state of the records, view their progress at a glance, and focus on those records that matter the
New Features In Zoho Learn- AI, Sublevels and More!
Hello Enterprise Support Community, we hope that you are off to a great week thus far! We are thrilled to announce the release of several major new features in Zoho Learn this month—an AI assistant for your knowledge base and training, collapsible sublevels,
Enhancements for Currencies in Zoho CRM: Automatic exchange rate updates, options to update record exchange rates, and more!
Hello Enterprise Support Community—we hope you’ve had a wonderful week so far! I’m excited to announce additional functionality that enhances how we work with multi-currencies within Zoho CRM—an enhancement that has been widely requested. The multi-currency
Important update for the Zoho Sign extension in Zoho CRM
Hello Enterprise Community, In case any of you had missed this up until now, I wanted to highlight a recent update for the Zoho Sign extension for Zoho CRM. The new version is 22.0 and any older versions will be deprecated soon and will stop working,
A suite of new Enhancements are now available in Zoho Analytics!
Hello Enterprise Support community! The Zoho Analytics team is starting the new year with a strong lineup of updates, marking the beginning of many improvements planned to enhance your organization's Analytics experience. Explore the latest improvements
View, manage, and perform mass actions on scheduled replies in Zoho Desk
Hello Enterprise Community! As we come to the end of the week, I wanted to take some time to tell everyone about a new enhancement to the Scheduled Reply feature in Zoho Desk that went live recently. If you are not aware of the Scheduled Reply feature,
View email threads directly in the records History and Interactions
Hello Enterprise Support community, I am happy to introduce the ability to view complete email thread conversations directly from the records History and Interactions sections, along with email delivery status and sentiment insights on the Interactions
Canvas Home View
Hello Enterprise Support Community, I am excited to share a new enhancement to Canvas in the CRM that allows you more control over how your homepage looks and works! What is Canvas Home View? You can now create and design a custom homepage using Canvas.
Issue with Field Updates in CRM
Hello Enterprise Support Community, Currently there is an issue affecting some users that is preventing field updates saving. This occurs when editing the record in the details page. Our developers are working on a resolution now. In the meantime you
Use Action Responses Across Kiosk Screens with Sequential Actions
Use Action Responses Across Kiosk Screens with Sequential Actions Hello Enterprise Support Community, Imagine building a kiosk that gives you complete control over how actions are executed across multiple screens. What if data generated in one step could
US DC Zoho One Outage Reported
We are currently experiencing an outage affecting Zoho One customers hosted in the US Data Center. You may track the status of this issue in real time via status.zoho.com. Our development team is actively working on a resolution. I will follow up with
Zoho Mail users may experience delay in receiving emails.
Hello Enterprise Support Community, There is an ongoing issue causing delays in incoming email delivery for Zoho Mail accounts hosted in the US data center. This has been reported to our development team and is currently under investigation. I will provide
Zoho CRM - Notes badge as a quick action in the list view
Hello Enterprise Support Community, We are introducing the Notes badge in the list view across all modules as a new quick action for each record, alongside the existing Activity badge. With this enhancement, users will have quick visibility into the notes
Deluge - Changes to the send mail task in Zoho CRM
Hello Enterprise Support Community, At Zoho, we are committed to continuously enhancing our security standards to ensure a safer and more reliable experience for all users. As part of our ongoing efforts, we are introducing an important update to the
Global Search Issue within Zoho CRM
Hello Enterprise Support Community, Currently, when using Global Search in Zoho CRM, the results are currently appearing in a transparent pop-up window. This issue is occurring in both CRM Plus and Zoho One. As a workaround, please advise your users to
Data Import within Zoho Desk has a new interface, improved field mapping, and more!
Hello, Enterprise Support Community! Most organizations maintain a secure data repository for internal use and reference. When it becomes necessary to import that data into an application, it’s crucial to prevent data loss or duplication to ensure a clean
Planned US Data Center Maintenance on 06th December 2025, between 04.30PM to 08.30PM PST
Hello Enterprise Support Community, Our annual infrastructure maintenance for our US Data Center is scheduled for 06th December 2025, between 04.30PM and 08.30PM PST. This maintenance has been planned during non-business hours, so all Zoho services will
Introducing Workqueue: your all-in-one view to manage daily work
Hello Enterprise Support Community, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips.
Introducing Query Workbench in Zoho CRM
Hello, Enterprise Support Community! We’re excited to introduce Query Workbench—a brand-new interface designed to streamline the process of building Queries in Zoho CRM, making it faster, simpler, and more intuitive for developers. What’s Changed? Previously,
Introducing Zoho Quartz in Zoho One
A Smarter Way to Diagnose and Resolve Issues We’re thrilled to announce that Zoho Quartz, Zoho’s advanced diagnostic and issue-reporting tool, is now available in Zoho One. This addition expands Zoho One’s ecosystem of 40+ business applications and brings
Introducing the Workflow and Actions APIs for Zoho CRM
We’re excited to announce the launch of the Workflow APIs and Actions APIs as part of Zoho CRM’s v8 API suite! These powerful new endpoints provide developers with unparalleled programmatic control over business automation in Zoho CRM. Why This Matters
Zia Conversation Summary: Get Context at a Glance for Every Customer Interaction
Hello, Enterprise Support Community! Enter Zia Conversation Summary Conversation Summary in Zoho CRM solves everyday challenges by giving every user a quick, AI-generated recap of recent customer interactions — all in one place. Powered by Zia, it brings
ZDK CLI (Beta) is now available
Hello, Enterprise Support Community, We're pleased to announce that a feature that has been requested for some time has been enabled for Beta access in Sandbox environments - our new ZDK CLI (Zoho Development Kit Command Line Interface) tools! ZDK CLI
New Enhancements to Zoho CRM and Zoho Creator Integration
Hello, Enterprise Support Community! We have some exciting news to share about new updates to the integration between Zoho Creator and Zoho CRM, to bring it inline with recent enhancements made to Creator. With enhancements to both the UI and functionality,
Navigate with Ease: Announcing Improvements to Your Zoho CRM for Everyone's Setup Experience
Hello Hello Enterprise Support Community, We’re thrilled to announce new enhancements to the Setup Menu in our Zoho CRM for Everyone system, designed to simplify your workday and streamline your overall experience. What's New? 1. Addition of a Setup Homepage
Meet Nova '25!
Hey Enterprise Support Community! This week, we’re excited to spotlight the brand-new Zoho SalesIQ release—Nova ’25, the next evolution in customer engagement. Meet Nova '25—our biggest release of the year, packed with 25+ new features and enhancements.
Improved UI for a Seamless User Experience - Calls, Tasks, and Meetings
Hello Enterprise Support Community, Just a quick post today about some upcoming changes to the UI involving Meetings, Calls and Tasks activity records within Zoho CRM. To provide a consistent and seamless user experience across Zoho CRM, we’ve updated
Enhancements in Portal User Group Creation Flow
Hello Enterprise Support Community, Before introducing new Portal features, here are some changes to the UI of Portals page to improve the user experience. Some tabs and options have been repositioned so that users can better access the functionalities
Field prediction playground: Proactive testing ground for Tickets
Hello everyone, We are introducing Playground: an exclusive proactive testing environment for businesses to analyze Zia's prediction accuracy. This allows admins and agents to: Run predictions on actual tickets or specific content for realistic test conditions.
Advanced factors for multiple scoring rules: Now with Zia scoring automations for all Modules.
Hello Enterprise Community, We're happy to offer improved scoring features by adding extra scoring factors, including Zia Scores,in our multiple scoring rules (MSR) feature. These new factors which empower existing traditional scoring factors—include
Autoresponders in Zoho CRM will be discontinued
Zoho CRM's Autoresponder feature will be discontinued by September 30, 2025. If you are currently using Autoresponders to automate email follow ups, we recommend switching to Cadences which is a more powerful and flexible tool that meets todays automation
New enhancements to Reports in Zoho CRM!
Hello Enterprise Support Community, We are happy to introduce three new enhancements to Reports in Zoho CRM that are available now: Include or exclude the Record ID in the report export Display currency fields in records currency Capture report deletion
Outage in the CRM
At 1:58 PM CST today (June 26, 2025) it was reported that there is an outage in the CRM that is causing slowness. The CRM is taking longer than normal times to load or not loading at all. Our team is currently working on a fix to this. I will update here
Change in the CRM's Portal URL
Hello Enterprise support community, Going forward the URL external users use to access the CRM user portal will be changing slightly. The URL will not include a system-defined subdomain instead or the CRM domain. Example: Previous portal URL: https://crm.zoho.com/portal/zylker/crm/login.sas
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