All my folders are gone

All my folders are gone

Everything is gone. No idea what happened. 
There were recorded messages from my Dad before he passed away, pictures of him I can't get back now.

Not to mention the endless information I can't afford to lose. Everything synced, but it's not showing up on the website either. 

And a charge showed up in my bank account today for the annual fee. So funny. :(

Can someone help me please? 

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