Ask the Experts 13: Agent Productivity Apps - Powered through Marketplace extensions
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums, wherein a panel of experts will take on questions about topics related to Zoho Desk. The panel will be available for a 5 hour period and will answer any questions posted here.
In this month's ATE, we will be discussing our in-built extension that can be enabled from the Zoho Desk Marketplace. Over time, the team at Zoho Desk has built many extensions designed to increase the productivity of agents, and now is the perfect opportunity to ask questions and know how these tools can benefit you. Below is the list of the extensions that we will be talking about in this session, and they are all linked to their respective Marketplace pages. So, if you haven't checked them out yet, go ahead and do it now. Please note all these extensions are free and can be added to your account in just a click.
- Parent-Child Ticketing
- Ticket Insights
- Customer Insights
- Ticket Status Lifecycle
- Print Tickets
- Checklist
- My Followed Tickets
- Download All Attachments
- Advanced Ticket Filters
- Desk Product Info
- Kanban Task Board
The team involved in creating these extensions are panelist for this session and waiting to hear from you. Start posting your questions right-away and they will answer them on 7 May between 6:30 am to 11:30 AM PST.
Note: This is NOT a webinar. This event is a text-based discussion on the Zoho Desk community where our experts will answer your questions for five hours straight. Start posting your questions as comments below.
P.S. Unable to view the comment box? Use the Sign in option above to view the comment section and start posting your questions.
Previous ATE Sessions:
- Ask the Experts 1: Setting up departments and multi-branding
- Ask the Experts 2: Advanced process automation
- Ask the Experts 3: Reports and Dashboards
- Ask the Experts 4: Agent Productivity
- Ask the Experts 5: Zoho Desk Extensibility
- Ask the Experts 6: Self-Service
- Ask the Experts 7: Telephony and Call Module
- Ask the Experts 8: Everything Zoho Desk
- Ask the Experts 9: Zoho Desk Mobile Apps
- Ask the Experts 10: Zoho Desk Best Practices
- Ask the Experts 11: Zoho Desk Integrations
- Ask the Experts 12: Remote Work with Zoho Desk
We're always looking for customers to share their insights with the rest of the community. If you'd like to be a panelist on our next ATE session, email me at chinmayee.ma@zohocorp.com to show interest.
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Topic Participants
Chinmayee Mishra
Nick G.
Selva Muthu
TA DOS SANTOS BATISTA CORRETORA DE SEGUROS
Jeff D Oakes
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Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021
After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics whichRegister for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresAsk the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here. Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way. If you have a business use case but not sure if Workflow isShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects: Integration with different Telephony vendors Routing calls to agents Converting
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